Apple logo does not appear when resetting ipod

Screen froze and ipod beebed.  Connected to pc and managed to install restore software. Managed to sync some music to it, but nothing shows on ipod screen. I havet tried to reset the ipod as in the support suggestions but the Apple logo does not appear. Can anyone help please?

When I try to reset by pressing
the hold and menu button, the Apple logo never comes up.
Not surprising really since that's not the way to reset the iPod.
See this.
How to reset the iPod if it appears frozen or is not responding.

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    Not surprising really since that's not the way to reset the iPod.
    See this.
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