APPLE LOST MY IPHONE AND NO ONE ANSWERS THE PHONE IN APPLE CARE!!!!!!!! wow

i'm reallllllllly ****** right now,
i called apple care service by phone (waited 45 minutes to talk to someone in french) to explain that my new iphone 4 had a bad battery. The apple guy aggreed and sent me a box for me to send my iphone back at them for repair. The guy didnt chek my address and sent a box to my old address and a box to my new adress (after correction). In 1 day the box arrived at me and I was really happy with the fast response.
now begins my nightmare.
The box was supposed to have the return slip taped to it, but it didnt.
so i called back apple care (1h07 min wait time to speak to someone in french) and explained the problem to them. they sent me a return slip by email wich I had to go to the local store to get printed out since I dont have a printer.
I then taped the return slip to the box and called UPS for pickup.
UPS came and picked-up the box the nex day,
but then,
apple sent me 3 email.
2 of them was cancellation for repair on the 2 first box that they sent me, and the last one was a new repair ID.
the thing is now, that one of the 2 repair ID they cancelled belongs to the exact number on the box I sent them yesterday.
so now my Iphone 4 is at the apple place in ontario in a box with a cancelled repair order.
I tried calling apple care support (1h27 min wait ) but no one answered me.
now i'm realllllly ******,
I'm really thinking getting a refund and buyin any other phone when I finaly talk to someone and get my phone back.
I have alway being a loyal fan (getting an Ipod touche 1st gen costing me 399$ for a 16gig...) and now a broken (and lost) Iphone 4.
anybody got and idea????
p.s. sorry about my awful english, im from quebec and speak french...

Sorry that you're having a bad time but we're just users like you. You're going to have sort things out with Apple. You might have better luck if you have an English speaking friend help you with the call.

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