Apple Mail - all mail in Junk Mail is categorized as "not junk"

My Junk Mail stopped working properly on Christmas Eve. The problems that are occurring since then are:
1. Most junk mail is correctly sent to the Junk Mail folder, but so too are some (about one in ten) e-mails that are not junk. Those one in ten are already classified as "Not Junk" so I can't help the system to learn by reclassifying them as junk
2. All e-mails in the Junk Mail folder have the standard blue ball icon and none have the junk mail icon
3. All the e-mails in the Junk Mail folder are classified as "Not Junk"
4. When I reclassify the items in the junk mail folder as junk, the blue ball icon does not change to the junk mail icon.
Are these four separate problems or part of one problem?
Any help with one or all of them would be much appreciated.
Keith

What I'm saying is that originally Junk Mail that I received went directly into the Junk Mail Folder.
Now all previously marked Junk Mail comes and stays in my In Box.
Nothing is going to the Junk Mail folder on it's own like it did a few days agao.
I'm not using anything except Thunderbird.

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Problem with marking mail as Not Junk in IMAP account

Hi,
I have an IMAP email account on Go Daddy that I forward all my other mail accounts for processing. I use Apple Mail to process this IMAP account and use Mail.app's Junk filter to move Junk mail to the Junk mailbox. This Junk mailbox is mapped in Mail.app to my Go Daddy Bulk Mail IMAP folder, and the Trash and Inbox are also mapped to their respective folders of this IMAP account's Mail.app is set to "Enable junk mail filtering" and "Move it to the junk mailbox".
When junk mail comes in, Mail.app correctly identifies the mail as junk and moves it to the Junk folder. However, if I find a message that Mail.app misidentified as junk and I attempt to mark it as Not Junk, the message gets a Not Junk status (not brown anymore), but the message stays in the Junk folder; Mail.app does not move it back into the Inbox.
I would assume that since both the Inbox and Junk mail (Bulk Mail) folders are IMAP and on the same account, that upon marking the message as Not Junk, this mail should be moved back into the Inbox, just like under POP.
Am I mistaken about the operation of Junk mail under IMAP? Should marking a message as Not Junk move it automatically to the Inbox? Do I have my folders and options set right? Should I possibly use a 3rd party Spam filter such as SpamSieve (where I can control its actions via Applescript)?
Thanks for any info.
Mike

Ah Ernie, I think you found out my "problem".
Before I upgraded to SN, I used SpamSieve to manage my POP SPAM. When I changed to SN, I did away with SpamSieve and POP, and used IMAP and Mail.app's Junk filtering. SpamSieve, since its "Mark As Junk" and "Mark As Not Junk" functionality uses Applescript, it must've moved the Not Junk message back to the inbox.
Thanks for the pointer; I may change back to SpamSieve to get back that functionality.
Mike

Junk Mail Help?

I have a problem. I am being bombarded with Spam and Junk mail. I know that somehow you can access something in mail that would help me with my junk mail, except I'm not sure how. Everytime I get Spam that i don't want i click the Junk icon next to the Delete icon, and i guess mail recognizes it as junk. But then i keep getting more of the same junk without mail doing anything about it, instead the icon that used to say "Junk" now says "Not Junk". Please can someone help me out here?
Thanks
iMac G5 Mac OS X (10.4.2)

But then i keep getting more of the same junk without mail doing
anything about it, instead the icon that used to say "Junk" now says
"Not Junk".
The icon shows Not Junk for a message that has not been automatically marked as Junk when received?
Spammers are constantly changing/tweaking their methods to bypass Junk Mail filters but if the Junk Mail filter is no longer working properly, you can reset the Junk Mail filter at Mail > Preferences > Junk Mail and if you have Junk Mail set to Automatic, you can leave it set to Automatic when doing so.
Check Why was I "spammed" at my .Mac Mail address? which applies to any email account.
Do you automatically render all HTML received? If so, check Mac OS X Mail: How HTML Email Messages Relate to Unsolicited Commercial Email ("spam") which applies to any email client such as the Mail.app.

Junk mail issues

i have at least three email addresses that always end up in as junk mail, even after adding the addresses to my contacts list, my VIP list, and modifying junk mail settings. WTH?!!? Any suggestions?

Hello ,
Thanks for using Apple Support Communities.l
You can train Mail to stop thinking those messages are junk mail.
Filtering Junk Mail: Mail automatically detects junk mail messages (also called "spam") and visually identifies them by displaying them in brown text in your inbox. If Mail mistakenly marks something as "junk", you can click the Not Junk button to help train Mail. If a message isn't marked as "junk" but should be, click the Junk button to help train Mail to better identify junk messages.
Mac Basics: Mail (Mac OS X v10.6 and earlier)
http://support.apple.com/kb/HT2500
Take care,
Alex H.

Convincing Mail that something is not Junk

The Junk filter in Mail works right for me except for one sender. Every month I get at least 2 messages from Capital One: one telling me that my statement is ready, and one confirming that I have paid my bill (as well as other miscellaneous messages). And, every one of those messages goes to my Junk folder. I click "Not Junk" on all of them, and drag them to my Inbox; Capital One's email addresses are also in my address book. None of these steps has ever convinced Mail that the next message I get from them isn't junk. What else should I try?

I'm seeing a similar problem. The Leopard junk mail defaults were tagging all kinds of things (including email from folks in my address book) as Junk. I finally had to stop the rule from putting them in the Junk folder so I would be sure to review them.
The weirdest thing - there has got to be a way to stop this - is that I send a message to someone (using the web interface to my email provider) when I am not at my computer and CC myself. The message from ME to ME is marked as Junk!! The nerve!
Love to hear a solution to this.

Mail Version 2.1.1 (752.3) Junk Mail Buttons Don't Work

I have ... Reset junk mail.
The problem occurs before and after junk mail is reset and junk mail learning mode is active for any number of days.
When I get junk mail in my inbox and click on it once and then use either the "Not Junk" icon in Toolbar or "Not Junk" button in message header, Mail treats the message as not junk. When another e-mail arrives from same sender, it's again marked as junk. I've noticed that some messages revert to the "junk" colour even after they are marked as not junk.
I've repaired permissions and restarted the iMac and restarted Mail app.
Wonder if I have the latest version of Mail? Please help. Thanks
iMac 2.16 GHz Intel Core 2 Duo, 2GB SDRAM Mac OS X (10.4.9) Have dual boot with XP Pro on "other side"

Have you made any changes to the junk filter in Preferences > Junk Mail > Advanced? Try this:
1. Go to Preferences > Junk Mail, disable junk mail filtering, then enable it again. This resets the junk filter rule.
2. Choose either Training or Automatic mode (it doesn’t matter) and leave the other options checked. Click Advanced to see how the junk filter rule is defined now if you want, but don’t change anything there.
3. Reset the junk filter database (Preferences > Junk Mail > Reset).
You can use the Colors palette (Format > Show Colors) to manually change the background highlight of messages in the message list. Although the Colors palette cannot be used to set the foreground color, it can be used to remove it. In particular, choosing either black or white removes both the background highlight and the foreground color of the messages currently selected in the message list.

"Not Junk" is grayed out

There's some mail I get that goes into my Junk Mail box that I'd like to mark as "Not junk", but for these particular pieces (some newsletters) the "Not Junk" button is grayed out.
Any way to force Mail to stop thinking these newsletters (but not all newsletters) are junk?
And is there a file somewhere with the sends whom I have marked as "Junk" that I can edit?

Well, it depends. If you download an application that's installed by Drag and Drop, then the application adopts the permissions of the user who installed it. That means that even though another user has access to the Applications folder, he/she could not have access to that application because he/she doesn't own it. On the other hand if an application is installed using a proper installer, then the installer gives the application the same permissions as the Applications folder meaning that all users have the ability to use the same application.
You need to think of the Applications folder like an apartment building. You can get into building but you can only get into the apartment unit (the application) for which you have the key. You can then think of the "admin" user like the superintendent who has the key for all the apartments.

All of the sudden, emails from an existing contact go to junk mail on my iphone and ipad (which you can't label as "not junk" and do not show up anywhere on my iMac. What is going on?

I just recently got an ipad Air and some odd things are happening. I use Entourage on my iMac OS 10.6.8, and my iphone and ipad are getting emails into the junk folder and the email doesn't show up anywhere on my iMac. You can't label an email "not junk" on the iphone or ipad, so what do I do? So frustrated.

deltajane wrote:
My iphone4 and my ipad mini were synced to my computer, but now I don't seem to be able to see all of my content nor my photo stream. I did see everything there several weeks ago, so I know it worked. How do I access those from my computer. I can't find how to sign on.
This is the article that will assist with this part of your post:
http://support.apple.com/kb/ht4486
deltajane wrote:
I signed on to iCloud, but it only shows the icons for Mail, Contacts, Calendar, Notes, Reminders, Find Phone, Numbers, Pages and Keynotes. Where's everything else ?
What you've outlined in this part of the post is all that icloud stores for you outside of the backup. If you want to restore from the icloud backup you will then have for all practical purposes a carbon restoration back to your device if you restore from the icloud backup.
deltajane wrote:
I want to delete photos that are on my iphone, by doing so from the computer, not my phone.
Syncing your device with itunes will then enable you to remove whatever photos you wish to remove from your device deleting them with the computer and not the iphone.

I have several imap accounts and want to click one button to empty all junk mail at once. How can I do this?

I currently run Apple Mail on Lion with several IMAP acocunts... I know that there is a right-click option to remove "all deleted" messages but what If I wanted to do the same for all messages marked at junk in all accounts. It's really a pain to have to click on each account, select all the junk in the junk folder, press delete over and over.. and then right-click and select "Erase Deleted Items" Why the heck can't they just have "Erase All Spam Items" also... ?? Or how about "Erase all SPAM and DELETED ITEMS from ALL accounts" ????

I found the solution and here's how to correct things:
Apple Mail
Mail has a feature, accessible from the Mailbox Behaviors (or Special Mailboxes) tab of the Accounts preferences, that can automatically delete old spam messages from the Junk mailbox. You can use this feature if you tell SpamSieve to put spam messages in the Junk mailbox instead of the Spam mailbox.
(Note: If you do this, be careful not to use the Junk and Not Junk buttons that will appear in Mail when the Junk mailbox is active; you should always use the SpamSieve - Train as Good and SpamSieve - Train as Spam commands instead. You can use the Customize Toolbar… command in Mail’s View menu to remove the Junk button from the toolbar. Also, if you select a message that SpamSieve has classified as spam, Mail will show a banner saying that you marked it as junk. Ignore this.)
Make sure that Mail knows which mailbox is your Junk mailbox by selecting it and choosing Mailbox ‣ Use This Mailbox For ‣ Junk.
To tell SpamSieve to use the Junk mailbox, open Mail’s Preferences window and click on Junk Mail. Make sure that Enable junk mail filtering is checked. Select Move it to the Junk mailbox. If Mail asks whether you want to move all the messages to the Junk mailbox, say No. Next, select Perform custom actions. Then click theAdvanced… button and edit the rule such that the conditions don’t match any messages. For example, use these two conditions:
Message is addressed to my Full Name
Message is not addressed to my Full Name
and set it to If all of the following conditions are met. Click OK to close the sheet. Do not make any further changes to the Junk Mail preferences.
Go to the Rules section of Mail’s preferences and change the SpamSieve rule to move the messages to the Junk mailbox instead of the Spam mailbox. Finally, chooseSpamSieve - Change Settings from Mail’s Message menu and, when prompted, say that the name of your spam mailbox is Junk.

How to delete all junk mail at once on my IPhone 4S?

I would like to delete my 1,800 junk emails from my IPhone at once, however, there doesn't seem to be anyway besides one at a time.

It would be great if Apple included a select all option in the mail app but I imagine this would result in lots of people deleting all their email when they thought they were in their spam folder and were actually in their inbox so to protect us from our selves, Apple didn't offer this option. I would love it myself, but as the other poster says, you need to do it on your computer in your web browser.

Junk mail in Apple Mail still put into Inbox

Somehow, I got onto the lists of several email senders with whose politics I completely disagree. Although I have consistently sent them to the Junk folder in Apple Mail, any new ones go right to my Inbox. Why are they not being filtered and put automatically into the Junk folder? Many legitimate messages are put there in error.
I've set at least a couple of the senders to "Bounce" by marking messages from those senders in my Junk folder as ones that I want bounced, but that just gets me a bunch of messages saying that delivery failed. So now, instead of just sending all the awful political messages I get to Junk and deleting them, I am getting notifications of each bounced message.
All I want is either for the hateful messages to be put into Junk or for them to stop altogether. I haven't unsubcribed because I've read that all that does is to let the senders know that I actually exist. Any advice? I won't tell you all the kind of messages I'm getting, because some among you may agree with the senders' politics and point of view. That is your right, but since I don't share those views, I'd like to let the senders send their mail only to you. Thank you, everyone. I hope to get an answer or answers to my question.

Thank you, and I won't bounce any more messages. I didn't give any of the groups my email address, though. All I can think of that my cursor (which is kind of twitchy) accidentally took me to a Website for one of the groups (possibly, it was in the margin of a Facebook list). I got out of the Website without clicking on anything, but somehow, even having been on that page for a second or two encouraged that group to think that I'd receive their mail and to give my address to other groups of the same ilk. I've no idea how they got my address.
I am pretty much resigned now that I'll continue to get messages from groups like that (there seem to be more and more, so they must be sharing the address). What I can't understand is why the messages aren't being sent directly to Junk. Many legitimate messages end up there, and I have to mark them "Not junk" and transfer them to my inbox. Why wouldn't mail that I've consistently marked as junk not be sent there? Is there something I can do to alert the Apple Mail software that I want that? (It hasn't entirely caught on with some of the legit mail I get, but I think it's getting a little better.)
Thanks again for your message. At least, I've learned to ask Mail to bounce messages. I read, in the Help section on unwanted messages that that was the thing to do, but I won't do it, anymore.
Best,
Jenny

Junk mail filter doesn't work all the time

Why doesn't the Junk mail filter work all the time? I click on mail like from Best Buy or Omni Hotels to go into junk mail but hardly any of their mail goes into Junk. Other sites go directly to Junk. If I click on a Best Buy mail to indicate it's Junk, shouldn't that work 100% of the time forever and ever?

The Junk filter is based on an analysis of the content of the message. It ignores the sender. (Filtering based on the sender is an ineffective way of dealing with true spam, since spammers use constantly-changing spoofed addresses.)
If you don't want mail from a legitimate sender like Best Buy, unsubscribe from their ads. If that doesn't work, make a Rule to delete or move the messages.

How can I delete ALL of my junk mail at the same time?

Hello I need some help!
I could not check my e-mail for a week and now I have nearly 600 junk mail on my mail box.
I am too busy to delete the junk mail one by one.
Mac wizard, please tell me how to delete all the junk mail at once!

Not certain, but this can fix myriad Mail problems...
Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.
Move this Folder to the Desktop...
/Users/YourUserName/Library/Caches/Mail/
Move this file to the Desktop...
/Users/YourUserName/Library/Mail/Envelope Index
Reboot.
If that doesn't do it and you can afford to redo all your Rules, try these & reboot...
/Users/YourUserName/Library/Mail/MessageRules.plist
/Users/YourUserName/Library/Mail/MessageRules.plist.backup
Note, in 10.5 & up /Users/YourUserName/Library/Caches/Mail/ may or may not exist.

What is with all the Junk Mail in .mac?????

I have had .mac for a very long time now and can't believe the amount of Junk mail I am receiving? I assumed (bad thing to do) that .mac was a bit more secure than this??? If I want to change my .mac address and do the arduous changes to all connected to my address... can I? Does anyone know if you can change out of your current address and get a new one during your year of subscription?
Love to know anyones thoughts???
D
G5 Mac OS X (10.4.3) 2-23" Cinema HD displays, 4 Lacie drives 1.3 Terrabytes

Copied from How .Mac filters spam.
The .Mac mail servers filter spam, but some unwanted messages may still get through.
No single strategy is completely effective when it comes to managing Unsolicited Bulk Email (UBE), also known as "spam". People who are intent on sending spam are ingenious at coming up with ways around any filtration schemes.
Also, check Why was I "spammed" at my .Mac Mail address?
You can contact the administrator of the domain that sent the spam. It is likely that the actions of the spammer are a violation of the Internet service provider's (ISP) Acceptable Use Policy. You can also report any spam to .Mac system administrators by sending the message along with full source headers to [email protected] A .Mac administrator will examine the message and headers. If the message is verified to be spam, that message will be filtered at the server before it reaches your mailbox.

Apple Mail - all mail in Junk Mail is categorized as "not junk"

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