Apple Mail as Exchange client - unable to jump to replies

Our office is (trying to) use Apple Mail v4.3 as client toExchange Svr 2010. Amongst a host of other odd behavior (I'm starting to think that Apple should stop touting Exchange interoperability as a feature, because it really ISN'T ready for primetime), we're finding that when a user tries to jump to a reply they've sent by clicking the reply indicator (the swirly arrow), they get an error:
Mail was unable to find your reply to the message "<subject>". You may have deleted the message.
The message is, in fact, in their Sent mailbox; it just seems that the link to it is broken. Can anybody else verify this behavior for me and/or have any suggestions for how to fix it?

This would point to an issue with indexing, and would hopefully be resolved by removing the account and setting it up again, or by forcing reindexing via the following:
http://docs.info.apple.com/article.html?path=Mail/3.0/en/14019.html
Note that with IMAP or Exchange accounts, there is the special treatment requiring removal of the account folders. Have you ever removed the Envelope Index without removing the account folders, by any chance?
After you do this, you should again test.
Ernie

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    5. If you still experience such problems - post the ExRCA error report here.
    ▲ Vote if Helpful / Mark if Answer
    MCSE: Messaging 2013 Charter / Private Cloud / Server Infrastructure
    MaximumExchange.ru

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