Apple Mail program will not delete messages

I have a new MacBook Pro Retina. In the Apple Mail program, I am having trouble deleting some messages from my work email (uses Microsoft Exchange). When I login online to my email account, I see certain messages are deleted. On my MacBook, however, they still show up in my inbox. When I delete them, or right click and move to trash, an error message pops up that says they cannot be moved to trash. This is odd, because on the server they appear already to be in the trash.
I have tried restarting, closing and opening Mail, etc. By the way, my older work computer on which I also access the account via Apple Mail works seemlessly.
Ideas?

Ah Hah! Though I tried searching for a similar thread, I could not find one until I posted the message and the "More Like This" box on the right led me to similar issues.
I did end up highlighting the box, and going to "Mailbox" -> "Rebuild" which fixed the problem. I hope it does not occur again.
For a similar thread see: https://discussions.apple.com/message/18624448#18624448

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