Apple Mail won't download .doc attachments

Lacking a specific "Mail" catagory I've posted this here. Less than Ideal I know but here goes.
This just started last week.
Many of us in the office and contractors we work with send .doc files by email. In the last four of five days (mid March 2014) Apple Mail no longer downloads them. See the attached image
We can see the document title with a download button above it. Clicking on the button does nothing. Right clicking and using "Save Attachment" yields a 0kb file. Right clicking and using "Open With" results in a blank Word document.
If I use mail clients other than Apple Mail (for example Thunderbird) the documents download correctly.
The problem is not related to spam filtering as we all use different services (and some use none at all).
This is the case across multiple macs using Mail. All the installs worked properly prior to about a week ago.
Is there a fix for this (other than everyone buying new machines and upgrading to newest software)?
Thanks.

Because Mail is part of OS X you will find a forum in it for the version of OS X you have installed. For example if you have Mavericks 10.9.x then search in the Mavericks forum.

Similar Messages

My Gmail account won't work well with my Apple Mail, THe mail won't download into my gmail account and I frequently as requested to put my IMAP password in and it is then rejected.

My Gmail and Cox accounts and won't work well with my Apple Mail, The mail won't download into my gmail account and I frequently am requested to put my IMAP password in, and it is then rejected.I go to mail preferences and put the password in the appropiate place and I am told the password is new and do I want to use it. I reply yes but its not saved. Any suggestions

On the left, you should have a list of keychains and categories. If not, Select Show Keychains from the View menu.
Select the login keychain and All Items in the Category.
In the search field, type something that will help find your account keychains, like "gmail."
Select the keychain for your email account password and delete it.

Mail won't download messages with large attachments

Mac OS 10.7.5
Apple Mail 5.3 (1283)
When someone sends an email to me with an attachment of around 4 or 5 MB or larger (I haven’t quite figured out the size limit…it seems to vary a bit), Mail stops downloading all mail. I have to go into my webmail, remove the message with the attachment, and then all of a sudden Apple Mail will resume downloading e-mails from the server. Other computers in our office do not exhibit this behaviour, although they are using identical network, mail server (at Siteground, not managed by us), version of Mail, version of OS, etc.
When Mail exhibits this, I can ‘Get Info’ the account and I can see all the messages marked as from ‘Unknown sender’ and the e-mail sizes.
How do I resolve this?

Try AttachedIn to send large attachments!
Very quick, easy to use and secured!

Can i restrict apple mail client from downloading all emails...and allow it to pick a start date for gmail mail to sync? i am flooded with old emails, thousands on them ...eating hard drive space of my macbook pro and un necessary overhead

can i restrict apple mail client from downloading all emails...and allow it to pick a start date for gmail mail to sync? i am flooded with old emails, thousands on them ...eating hard drive space of my macbook pro and un necessary overhead

The genius bar technicians can check your MBP for possible hardware problems and specific software issues that you may have. The diagnosis will be free. Any extensive repairs will not be free.
If you have minor software problems, you essentially will have to deal with them yourself. Examine these two comprehensive documents for possible problem definition and solutions. If you encounter problems that you are unable to cope with, start a new discussion and there will be persons willing to assist you in solving them.
https://discussions.apple.com/docs/DOC-3521
https://discussions.apple.com/docs/DOC-3353
Ciao.

Mail won't download from server

I downloaded the new software on my iPhone 4 and installed it. Now my yahoo mail won't download from the server. I rebooted, deleted the mail account and reinstalled, and restored the software too. Any ideas?

Not knowing what’s really going on here, and since re-creating Envelope Index apparently didn’t work, you may try setting up Mail again from scratch, as follows:
1. Quit Mail if it’s running.
2. In the Finder, go to ~/Library/. Move (not copy) the entire Mail folder out of there, to the Desktop.
3. In the Finder, go to ~/Library/Preferences/. Locate com.apple.mail.plist and move it to the Desktop.
4. Open Mail and set it up again from scratch. If given the option to import existing mailboxes or something like that, don’t. Just enter the account information and check that everything works fine.
You’ll have to re-configure all your settings in Mail > Preferences. For spam-related security reasons, the first thing you should do is go to Preferences > Viewing and disable Display remote images in HTML messages if it’s enabled.
5. If Mail works fine now, do File > Import Mailboxes, choose Mail for Mac OS X as the data format, and follow the instructions to import your mail from the old Mail folder that’s now on the Desktop. Import the Mailboxes folder first, then each of the POP-username@mailserver account folders.
As a result of doing the above, some messages may be duplicated now. Andreas Amann’s Mail Scripts has a Remove Duplicates script that may help to fix that.
Do with the imported mail whatever you wish. You may move the messages anywhere you wish and get rid of the imported mailboxes afterwards.
If all is well and you don’t miss anything, the files on the Desktop can be deleted, although you may want to keep them for a while, just in case.
Ask for any clarifications or if you need further assistance.
Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. You can easily locate any of the folders referred to in this post by copying the folder path here, doing Go > Go to Folder in the Finder, and pasting the folder path there.

Apple Mail does not download pop3 after 9 March

From 9 March my Apple Mail refuses to download email from a POP3 connection. I use a MacBook air running 10.10.2. Without any success I have tried the following:
restored from TM backup prior to 9 March - get mail seems to perform correctly but no more emails appear
erase disk and perform full factory install of Yosemite - then setup mail account - all emails up to 9 March reload from server but nothing after
worked with ISP L2 tech for many hours - they are stumped
setup new user on my wife's iMac - this has not had the 9 March security updates applied yet - set up new email accounts - same result with email not being downloaded from 9 March
set up Mulberry and Thunderbird email clients - same result with email not being downloaded from 9 March
tried accessing from work network (MBA is recognised under BYOD settings) that worked perfectly prior to 9/3 but now has same problem - this to prove that ISP connection at home not problem
However emails since 9 March are visible using webmail. Equally emails sent today to this account appear in webmail but not in the Apple client.
I have two pop3 accounts to the same ISP linked to the same account - using the other email address to the same ISP - no problems at all!!
In looking at logs created by Connection Doctor nothing comes up in the All Messages view. But looking at the SocketStremEvents.log the following error messages are shown:
Mar 15 11:46:22 Warwicks-iMac.local Mail[3677] <Debug>: ERROR: Writing failed to socket: 0x6180000b0aa0, error: Error Domain=MCMailErrorDomain Code=1029 "The operation couldn’t be completed. (MCMailErrorDomain error 1029.)"
Mar 15 11:46:22 Warwicks-iMac.local Mail[3677] <Debug>: NSStreamEventHasBytesAvailable -- socket: 0x6080002b3e00 -- thread: 0x61000066abc0
Mar 15 11:46:22 Warwicks-iMac.local Mail[3677] <Debug>: Unscheduled input stream from run loop after waiting to be readable -- socket: 0x6080002b3e00 -- thread: 0x61000066abc0
In looking at Accounts.plist (in ~/Library/Mail/V2/MailData) I note that there are two different settings for the key "UserAllowsInsecureAuthentication" across the two accounts. One is set to false and one to true. my ISP does not use encryption only authentication on POP3 and no authentication on smtp. I have tried setting this to true in both cases but this makes no difference.
Extract 1: this for account exhibiting the inability to receive emails after 9 March:
<string>[email protected]</string>
</array>
<key>FullUserName</key>
<string>Warwick at Sandcastle Consulting</string>
<key>Hostname</key>
<string>pop3.paradise.net.nz</string>
<key>IsFirstTimeSync</key>
<string>YES</string>
<key>JunkMailboxName</key>
<string>Junk</string>
<key>NotesMailboxName</key>
<string>Notes</string>
<key>PortNumber</key>
<integer>110</integer>
<key>SMTPIdentifier</key>
<string>smtp.paradise.net.nz</string>
<key>SentMessagesMailboxName</key>
<string>Sent Messages</string>
<key>ToDosMailboxName</key>
<string>Apple Mail To Do</string>
<key>TrashMailboxName</key>
<string>Deleted Messages</string>
<key>UserAllowsInsecureAuthentication</key>
<true/>
Extract 2: this for account that works perfectly:
<string>[email protected]</string>
<key>ConfigureDynamically</key>
<true/>
<key>Hostname</key>
<string>smtp.paradise.net.nz</string>
<key>MaxMessageBytes</key>
<integer>31457280</integer>
<key>PortNumber</key>
<integer>25</integer>
<key>UserAllowsInsecureAuthentication</key>
<false/>
Needless to say I am stumped. I cannot understand why one email address with a different username but to the same ISP exhibits the problem but not the other.

I have found a fix - delete all the emails using the webmail account. Obviously there was something in one of the emails that was generating an error somewhere - whether on the client or server I am no closer to knowing.
But once all emails were deleted, then test messages started flowing.
Now why didn't I try that a week ago. Ho hum!

I keep getting a message "The MobileMe IMAP server ... rejected the password for ...." I can use that password when I go to iCloud, but my e-mails won't download to my computer. What's the mix-up?

I keep getting a message "The MobileMe IMAP server ... rejected the password for ...." I can use that password when I go to iCloud (and to this discussion), but my e-mails won't download to my computer. What's the mix-up?

If the setting is greyed out perhaps you have restrictions enabled that would prevent someone from changing accounts. Settings>General>Restrictions>Allow Changes>Accounts.

All of sudden my Apple Mail won't transfer photos from Mail to iPhoto using the "add to iPhoto" feature in the drop down menu

All of sudden my Apple Mail won't transfer photos from Mail to iPhoto using the "add to iPhoto" feature in the drop down menu. Do you know how to fix this?

mmchisholm - just so you know you're not alone, I too am having the exact same issue as of latest software update bundle. Have to manually add each photo until Apple issues solution or minor software update.

Apple Mail won't send invitations when initially closed

I just started using iCal to send invitations for appointments through Apple Mail. When Apple Mail is opened already when I create the appointment and click Send in iCal, it works fine. The mail is sent and delivered to the appropriate address.
But if Apple Mail is closed initially, the application starts and the invitation is queued up in the Outbox but is never sent. I can manually open up each invitation in Mail and send them individually, but why is the behavior different? Whether Mail is opened or closed when I send an invitation, it ought to deliver the invitation automatically. By not being sent, I may not realize the invitation hasn't been delivered, making the process very error-prone. Is there a way to guarantee the invitation actually gets sent without having to check the Outbox every time?
Is this an iCal bug or an Apple Mail bug? I saw no settings in Apple Mail for sending messages at shutdown or any other setting like this. Instead, these invitations may end up being buried in my Outbox for a very long time before I notice and by then, it may be too late.

ronright wrote:
Since I bought a new modem/router (Netgear n600), my Apple mail won't send e-mails. It will receive. My ISP is AT&T & the email accounts are via yahoo. I have a Macbook Pro with a recent OSX.
The most recent OS is currently OS 10.8.3. Your system profile confirms you are still using Mac OS X (10.7.5). If this is incorrect, please correct your profile so that you will get the correct troubleshooting suggestions/solutions.
Also, post in the OS/Mail forum of whichever OS is currently installed on your MBP. It's where the OS/Mail expert helpers hang out at.

Mail won't download my outlook emails

After latest OS update mountain lion 2.8.3 and just about the same time as hotmail turn into outlook( last email was from 3/22), my mail won't download any live and hotmail emails, it can still send emails and I've check the connections using connection doctor, and it said no problem with all the connections.
can someone help me with this?? this is frustrating!
I really hate outlook new interface on browser! and it's so slow.

After latest OS update mountain lion 2.8.3 and just about the same time as hotmail turn into outlook( last email was from 3/22), my mail won't download any live and hotmail emails, it can still send emails and I've check the connections using connection doctor, and it said no problem with all the connections.
can someone help me with this?? this is frustrating!
I really hate outlook new interface on browser! and it's so slow.

Apple mail and automatically downloads attachments

Ho to all
A friend of mine started to work with Apple Mail but he has found an option he wishes to remove: the "automatic downloads attachments size".
He wants that ALL email's attachment are downloaded without click on it ( if they are big...)
Any suggestion?
best regards
Rob
I want XServe back in production.... :-((

Rob,
Is your friend using a POP mail account?
In Mail>Prefreences>Accounts>Advanced he should uncheck "Prompt me to skip messages..."
Matt

Mail won't download since 26th Sept

Hi,
I have 3 email accounts all with yahoo but one of these accounts won't download new email since the 26th Sept. I can't see anything different to the other accounts. I know there is new mail as I am receiving it on my iphone and can see it through the yahoo mail browser.
I created a new account in mail with the problem yahoo account details and it replicated all of the emails except those since the 26th Sept basically giving me the same result as the original account in mail.
There are no error messages and it looks as if it is checking periodically for new mail as I would expect. I have no problems sending mail.
Anyone any ideas?
Thanks in advance...

I haven't been able to use mail since I got this new G5 with 10.5.5 loaded.
In short, Apple took a perfectly good program (Mail) and loaded it with crap, thereby destroying it.
MAIL IS CRAP NOW, pure and simple!
I wasted hours and hours trying to get this garbage software to work, but NOTHING.
I finally gave up and switched to Thunderbird, which works just fine. Unfortunately, Address Book is now useless, so I have to MANUALLY transfer ALL the contact info I've acquired over the past 12 years and MANUALLY re-enter all the data into Thunderbird, because APPLE, in their INFINITE wisdom, made it IMPOSSIBLE to export Address Book info as a csv or tab delimited file.
***??? Was Apple taken over by Micro$oft or something?
HEY STEVE---- MAC USERS ARE THE ONES THAT MADE YOUR TREASURED iPHONE POSSIBLE. STOP... I REPEAT STOP IGNORING US!

Apple mail has stopped downloading my e-mails from Yahoo sky mail

My Sky e-mails have stopped downloading through Apple mail on my macbook and my iphone 5 but I have another address that still works (also through Yahoo!!). The mail download bar starts up but then doesn't download anything. I can send e-mails from Sky account through Apple Mail but the e-mail doesn't show up in the sent folder. I've tried deleting and reinstalling the account but this has done nothing.

When I go into the mail account, it tells me that I have a messages total and an amount unread - the 'load more messages' text but won't do anything else

E-mail won't download suddenly to iphone 6 and ipad

From this Sunday afternoon one of my two e-mail addresses/ accounts, on both my iphone 6 and ipad, won't download e-mails. Things were fine from when I bought the phone at Christmas to Sunday afternoon. The download spins as though accessing the internet but Updated Yesterday appears (was last updated 13:51 25th Jan 15).
I have no idea what is causing this have deleted the account and re-entered it. The other e-mail account works fine on both iphone and ipad.
Urgent as run own business and can't access e-mails except through internet connection.
Can anybody help or does anybody else have same problem please?
also happens on iphone 6 same time

Perfect this will get me by and works for me. Many thanks. If you hear of a solution for the e-mail installed ie the envelope please let me know. Thank you for getting me going again.

Apple Mail won't connect to Gmail

My Apple Mail 4.5 has been working fine up until a couple of weeks ago. I don't know what happened, but now it won't connect to Gmail. It says something like port 993 time out? I've been searching online to find solutions, but none of them seems to work. I can still log in thru webmail and I've already checked to see if my POP and IMAP are enabled in Gmail settings. Please help Apple Geniuses. Thanks.

Anything here help?
Routing gmail through Mail.app:
imap-http://mail.google.com/support/bin/answer.py?answer=81379&topic=12814
pop-http://mail.google.com/support/bin/answer.py?answer=13275&topic=12810

Apple Mail won't download .doc attachments

Similar Messages

Maybe you are looking for