Apple makes you wait 8 hours to try to access your account
This is insanity. All of a sudden my devices are telling me I need to answer a bunch of security questions that I have no idea what the answers are. I can't access my apple ID. I can't make any purchases. I can't do anything for at least 8 hours. The only available tech support is scheduling a phone call for like THREE days from now. What the **** Apple?? You close my account down and make it impossible for me to get help for up to 3 days?!?!?!? This is bull$h!t
So I waited 8 hours and I still can't reset my security questions. This guide:
https://support.apple.com/kb/HT5312?viewlocale=en_US
Says that I can have a reset sent to my alternate email address, but the link they describe being underneath the first two security questions that is supposed to say "Forgot your answers? Send reset security info email to [email protected]" doesn't exist.
Hey Apple, great job completely crippling your customers. You block my account, and provide no way for me to gain access. I can't make a new account because if I delete this one, all my purchases disappear. I can make a second one, but that means I will constantly have to switch back and forth and that will invalidate any purchases that I've made on the opposing account.
This is an extremely poor security strategy. Not thought through at all. Apple, why don't you spend a few of those Billions of dollars just laying aroud and do slightly less than a half-assed job when coming up with a security plan.
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I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......there was some cosmetic problems with the screen of my Mac book pro....they replaced it but the computer would not turn on....and btw when I went to pick up my computer the representative handover my computer to another guy without checking his id who was there to pick up his phone.......then I had to take it back second time this time they messed up my iWork...I took it back but they couldn't retrieve my history of purchase of iWork...and then when I installed the iWork at home...none of the applications is working.... .I will have to take is back fourth time.....I loved apple products but may be not anymore.......
Other than what Shotist007's remarks (which solves nothing) your experience is not common. First I would speak to the store manager to get things rectified for you. If that doesn't work out then I would contact AppleCare and speak to a customer service representative and complain via that venue.
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I have recently changed my apple id and password. When i try to access music that i bought on itunes on an external hard drive, it asks me to authorize my computer with my old apple id? can anyone help?
Please try to sign in at https://appleid.apple.com
Check if your new username/email address is verfied
If this works, delete your account on your iPhone (Settings > iCloud)
Sign back in -
Our system has detected an unauthorized login attempt to your AppIeID from an IP address location different than one you usually use.
In order to protect your account, we will disable your AppleID due to our concern for the safety and integrity of the AppIe community.
In order to confirm that you are the rightful owner of this account, we recommend that you click here: My Apple ID.
I received this e-mail during the night and wondered if is genuine?It's a scam to steal your Apple ID and password.
Delete it. -
When I enter my iTunes redemption code, I get a message that says, "The store is unable to access your account information. Please try again later." Has anyone experienced this?
I got the same message qhen using iTunes thru my computer. With the same gift card i got the message that the card had already been redeemed. I tried 3 different brand new cards. All the same. Contact the support is advice I got.
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How do you find a list of computers authorized on your account?
How do you find a list of computers authorized on your account? Also if the computers are no longer available how can you de-authorize them?
"How do you find a list of computers authorized on your account? "
There is no list.
" Also if the computers are no longer available how can you de-authorize them?"
You cannot, nor do you need to, until you reach the limit of 5. At that point you can deauthorize all, then authorize the active computers. -
You will no longer be able to access your primary mobile number *********** via
You will no longer be able to access your primary mobile number *********** via My Tmobile. My blackberry broke while I have been travelling. I have mangaged to get a new blackberry and now I have discovered that EE has changed my number and I cannot access my old tmobile number that I have had for YEARS. For adding boosters, my old number is working. How do I get the old number back onto my new blackberry? I am not able to go into a local store and the customer service lady I spoke to on the phone, why trying to be helpful, didn't understand me, before I ran out of money on my internaltional calling card.
Thank you for your reply. :-) I am not in the UK right now. I am on the t-mobile network. It is not clear to me how to get my old number back on my phone?
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opening hotmail in firefox: Please refresh your browser window, When you access your Windows Live Hotmail account from more than one computer, we ask you to sign in again to help keep your account private and secure . Refreshed but no change. in Safari no problem
Go to '''Options '''on Firefox Browser-->'''Advanced'''-->''Click on'' '''Network '''tab-->''Select '''''Settings'''-->''Select '''''Use System Proxy Settings
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IOS 6 keeps going to an apple log-in screen every time I try to access my home wifi.
After updating to ios 6 every time I try to access my wifi network my Iphone 4s goes to 3G and goes to an apple log-in screen that says "the page cannot be found". I have tried forgeting the network and re-entering the password and rebooting the phone but both didn't work. Any Ideas would be appriceated.
Uhghhh... same here. 4S.
Go to Settings>General>Reset>Reset Network Settings.
DID NOT HELP. Still same issue. Someone please help. HOLY ANOYING BATMAN! -
I have visa, mastercard, amex, discover and paypal - no "None" option for payment method. What do I do now? Assuming I don't want Apple to have my credit card info for no reason.
I figured out how to do this and I will explain it here so if you are trying to figure out how to get the None payment option then please read this as I will explain it in great detail so you can not fail when tryiong to figure it out. By the way I had to do this 7 times to finally figure it out, I was literally on my last try and I told myself if it didn't work one more time I was going to just return the iPhone I just bought a day and a half ago. So here it is the walk through that will really work:
Before we start I want to suggest that you do this on your computer not your iPhone. I attempted this on my iPhone the first time and it did not work. Meaning it did not give me the "None" option for payment types. The method that finally worked for me was doing this on my home computer. The following is exactly how I achieved this:
#1 Important read and follow each step individually and exactly before moving on or you may have to repeat the entire process!!!!!
#1 cont. If you already have an Apple ID that you have made with your favorite email account and you are not getting the "None" option after following the steps given on the walk through then guess what you have to scrap that Apple ID, there is no way around it unless you want to give CC info which is why you are here in the 1st place right? I know totally stupid and ******** as heck right? But there you go now you can forget about the other Apple ID you made. You are now going to have to create an entire new email account so you can do this like I did 5 times, but you only need to do it once, thank heavens right!? You have to do this unless you have an email account that you have not already attempted to creat an Apple ID with, if you have an email account that you have not used while attempting to create an Apple ID with then you can use that email account, if not then you need to make a new one, again, I know!?!? How fricken ******** can you get? Thank the Apple folks they designed it this way for God only knows why?
I don't know of anyway to delete an old Apple ID there might be someone on these forums that knows. The way I see it is if I never put personal information in it and it never worked who's ever going to care about it, I made 6 Apple ID's and none of them worked so I just forgot about them. I finally figured it out on the 7th one.
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#2 OK, step two now. So if you needed to create a whole new email account you're probably feeling about as ****** as I was at this point, except I was 5 times as ******.
So in step number two, you just need to open up iTunes at this point. Once the program is open there is an iTunes store icon/button in the upper right corner of the program. Click on that button. (please note it does not matter if your phone is linked up with your computer).
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#3 Step three. Click on the App Store optionnear the top of the screen in the center.
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#4 Scroll down the page until on the right hand side there will be in bold Top Free Apps. Choose any one of the FREE apps and click on it.
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#5 After clicking on the app it will pop up with a box asking if want to create Apple ID click on that option. Finish all the stuff secret questions and all to create a new Apple ID, yes you have to make a new one.
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#6 Finally you will get to the page where it looks just like the payment page but the None option will be there now, don't ask why, again, only God and the horrible web page designers at Apple know why. You will still need to fill out the information on that page but you will notice as long as you have chosen the None option that it is not asking for any credit card information this time. Fill out the information and it will send a confirmation email thing to your new email account. Do the confirmation stuff that it requests and vioala you can now use the Home Sharing option in iTunes and sync your files. Wow, kind of a very long and ******** journey but we finally made it, yayyyyy!!!!
Apple should really, really, seriously considered getting this fixed ASAP!! -
I got married, changed my Facebook name and gave my account a new password. Now, under settings and Facebook they have my ITunes/Apple ID and under it says "please sign in using (my old Facebook name) and under that is password. Only that old Facebook name has changed but did not update on my iPad settings. Also it will not accept my new password. I cannot erase it. If Apple doesnt want us to use more than one account, what do we do in this situation? Or if our Facebook gets hacked and becomes compromised? This is not okay. I have to be able to access this and because it will accept only one and will not update changes I cannot longer access my account. I buy a lot of Apple products. I won't buy another if it's not corrected. This is horribly frustrating. Not to mention waiting on youtube videos to load is almost as bad as waiting on dial-up. But that's another matter. Is there a way around this or do I need to start looking for products somewhere else? Anyone know? Thanks.
You need to reset the password for the "old" account, and then use that to turn off iCloud. Then you will be able to sign in with your new ID.
You can reset your password at iForgot.apple.com.
If you don't know the answers to the security questions, you will need to start there.
http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH -
HT5622 Do you always need a credit card to verify your account
Do you always need a credit card to verify your account
You can set your account to have no bank card.
This user, mountaingoatgirl, explains how to get a None option in your account details in the iTunes app on a Mac or PC. -
https://discussions.apple.com/message/24907941 -
How can you get text sent from a phone on your account to your email?
I need to know i can see what is being sent in text by a phone on my account or the number that is being texted but i dont know how
The title of your post isn't the same as the post, so I'm a bit confused. If you want to see the numbers being texted by phones on your account, log into your on-line MyVerizon account (assuming you are the Account Owner and logged in as such) and click the blue Usage Details. Select the appropriate line at the top of the page (if applicable) and then under the table showing text usage, click the blue View Messaging Details. However, texts sent/received via iMessage won't show up since they don't go through Verizon's system.
If you want texts sent to your e-mail, you should be able to forward them. If it's another phone on your account that you're wanting those texts sent to your e-mail, there may be an app for that, but I'm not sure. With Androids, you can get apps that back up text messages and then forward them to your e-mail; I don't know if there's a similar iPhone app or not. -
Apple makes you WORK HARD for your Mountain Lion upgrade
Mountain Lion was launched on 25th July. I bought a new Macbook Air on 11th July, with the promised upgrade. I did not realise that Apple was going to make me work so hard to get the upgrade, which I still don't have up till now. Lesson learnt - next time, I should wait till the launch of a new OS to get the new OS rather than wait for an upgrade.
The waiting time would mean I'll get a new computer with the OS installed at the same time as I would have if I had ordered it on 25th July, without the work.
My note to Apple feedback below posted for everyone's benefit, seeing that Apple states they don't respond to the feedback they receive.
---- Note to Apple feedback ---
I had to use my Apple ID to create an account and order a new MacBook Air, which I did on 11th July. I received the item and waited for the Mountain Lion upgrade which is promised as free.
I did not realise that Apple was going to make me work to get the upgrade. It would have been easier to just wait for the upgrade before buying your product.
Why is it necessary to go through such a convulated application process to get the mountain lion upgrade?
Why is Apple asking for information such as what I ordered (which qualifies for the upgrade), if it is in my Apple ID account and you already knew that 10.8 would be available on 25th July?
Why do I need to re-submit my hardcopy order chit (which by the way, was disposed upon receipt of the Macbook)and other documentation to prove my purchase?
This has inconveinced me greatly as I had to find a scanner to scan the document for submission.
This seems a rather antiquated and bureaucractic process for a company which is supposed to be on the technological edge, and which is delivering the OS to me using MY DATA PLAN and not providing me any hardcopies to justify the additional work required on my part.
So far, I have wasted 1 hour to make the claim ... and now I am told I have to wait at least 72hours to get the key, at which point it will probably take me another few hours to install the OS.
Which also means that I will also be receiving the new OSX at least 5 days after its launch - as late as it would have been if I had just waited till 25th July to order the mac.
Kindly review your processes.I decided to make a second application last night with the invoice printed from the online store just in-case the first set was rejected.
Well, this morning - both claims came back rejected. The first one on the basis the scan was not clear (huh ?) ... and the second because my mid-2012 (july) Macbook 13" air does not qualify for the upgrade. huh ??
I called the help line and they are as puzzled ... so they said they will escalate it. From what they can see in the system, it should have gone through. Given its now the weekend, it will be another 3 days of delay at the least.
It's almost as if they have created mounds of bureaucracy for nothing, to make their customers jump through hoops.
I really should have stuck to ordering it with 10.8 installed... it was just waiting another week. Big regret.
Now I am stuck in an endless array of form submissions, online forms, talking to Apple support ... waiting ... waiting ... waiting. .. -
Can anyone explain why I can't get Home Sharing to work? I've tried every suggestion I can find and nothing works.
Scan the Support Community sites. Apple TV losing connection is prevalent. The many postings point out the problem occurs with Apple TV1,2and 3; with different brands of router including Airport Extreme; from current and past versions of iTunes; after varying periods of working well.....minutes, hours, days; losing connection with Home Sharing and loosing Airplay; whether the router and Apple TV are in same room or separated by distance; after trying innumerable posted 'fixes'; after exchanging for a new Apple TV.
Readers, please don't post a fix until you check it works for atleast a week.
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