Apple mobile device DRIVER does not load/ is not installed

this is what my itunes diagonstic says concerning connectivity tests
Microsoft Windows 7 x64 Ultimate Edition (Build 7100)
Hewlett-Packard HP Pavilion dv2700 Notebook PC
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
*Apple Mobile Device 2.4.1.7*
*Apple Mobile Device Driver not found.*
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 88107370E6DED672
Current user is not an administrator.
The current local date and time is 2009-05-16 00:21:13.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 8.1.1.10 is currently running.
iTunesHelper 8.1.1.10 is currently running.
Apple Mobile Device service 2.12.36.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
Fifth Generation iPod (iPod with video) running firmware version 1.3
Serial Number:
i found it out that the apple mobile device is running yet there is no driver that is loading so that it can recognize my iphone
any suggestions on how to get the computer automatically to search the driver in the system32/drivers folder?
i already tried downloading the driver and copying into the folder and doing restart
i've also tried to reinstalling itunes and i used winrar to extract the applemobiledevice support and repaired but it didn't do anything
are there any other suggestions?

Sorry, I should have qualified that: in the past I have given dump/debug/log details to people in the 'Windows' world to try to solve problems that I've thought have needed immense details to resolve but since owning a Mac I have discovered that if I am thinking at that level of detail then I have lost the real plot and my pulling back and looking at things simply again has been an eye-opener, hence my suggestion in response to your question to simply 'get a Mac'.
Part of the 'issue' with Windows seems to be its varieties and variants (Windows 7 x64 Ultimate Edition (Build 7100), for example) and the range of various and variable hardware on which it can run, too often with random and non-deterministic results, not to mention the almost limitless and unnecessary combinations of user-configuration options and requirements!
Seriously, get a Mac if you are into the Apple world, even on the periphery, if you want an easier life (in my experience).
Good luck with your 'issue'.

Similar Messages

  • Can some one help me with diagnostic test result " apple mobile device driver not found"?

    I bought an iPhone 4gs 32gb from Singapore. iso 4. I'm living in Chennai, India. To connect it to my computer (windows XP,), I have downloaded iTunes 10.6.1.7. Unfortunately iTunes is not recognizing my iPhone.  I had tried to troubleshoot it by reinstalling iTunes (2 times). I have restarted the apple mobile device from control panel. I try connecting my iphone in another usb port. but no use. I don't know what am I missing?.  iTunes opens on my computer. but doesn't recognize my device. when I click on help. it says an "unknown error has occurred. your computer is not connected to internet. please check your internet connection and try again later". I don't know what to do? could you please help me? thank you so much for your help and time.
    when I update the usb driver (C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.Double-click the usbaapl file.) I followed the procedure from this site. http://support.apple.com/kb/TS1538 when I finished, it says "the specified location does not contain information about your software"
    I did the apple's diagnostics test on my computer. I'm pasting the result for your info.
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    System manufacturer System Product Name
    iTunes 10.6.3.25
    QuickTime not available
    FairPlay 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.2.0.6
    Apple Mobile Device Driver not found.
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0013AC2C08548378
    Current user is an administrator.
    The current local date and time is 2012-06-28 15:23:45.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Intel(R) G41 Express Chipset
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:        {D85300A1-330D-41ED-AC5A-EC032B22FBF0}
    Description:            Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller - Packet Scheduler Miniport
    IP Address:             192.168.1.3
    Subnet Mask:          255.255.255.0
    Default Gateway:    192.168.1.1
    DHCP Enabled:      Yes
    DHCP Server:         192.168.1.1
    Lease Obtained:     Thu Jun 28 15:17:19 2012
    Lease Expires:       Fri Jun 29 03:17:19 2012
    DNS Servers:         192.168.1.1
    Active Connection: LAN Connection
    Connected:             Yes
    Online:                    Yes
    Using Modem:        No
    Using LAN:             Yes
    Using Proxy:           No
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    iTunes has never successfully accessed the iTunes Store.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    G: Optiarc DVD RW AD-7220A, Rev 1.01
    Drive is empty.
    **** Device Connectivity Tests ****
    iPodService 10.6.3.25 is currently running.
    iTunesHelper 10.6.3.25 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8.  Device is working properly.
    Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9.  Device is working properly.
    Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA.  Device is working properly.
    Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB.  Device is working properly.
    Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.

    I have the same problem. I think that someone tried my iphone before me because when I want to reset it, I'm invited to enter a password that I didn't set. Also, when I go the Map application, the iphone indicate that I'm locateded in China while I'm in Tunisia. Now, I can't connect to my iphone to itunes, and I can't reset it because it ask me to enter a password that I didn't set.
    This is my post:
    https://discussions.apple.com/thread/4063223
    Please, we need your help.

  • Apple Mobile Device Driver not found. ...

    Nor Itunes neither my PC can view my Iphone, what is more, it is completely discharged.. Here's the diagnostics...
    iTunes 10.3.1.55
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver not found.
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 0012B2100AAF8C28
    Current user is not an administrator.
    The current local date and time is 2011-06-30 20:40:04.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce GT 220M  
    **** External Plug-ins Information ****
    Plug-in Name:          MiniLyrics Visualizer
    Plug-in Loaded:          Yes
    Plug-in Version:          0.8
    Plug-in File Version:          Unknown
    Plug-in Path:          C:\Program Files\iTunes\Plug-ins\iTunesMinilyrics.dll
    Plug-in Name:          Last.fm AudioScrobbler
    Plug-in Loaded:          Yes
    Plug-in Version:          1.0.4
    Plug-in File Version:          3.0.4.0
    Plug-in Path:          C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
    Genius ID: 46b8dbeb48d2ea73f185160d9ef3debd
    **** Device Connectivity Tests ****
    iPodService 10.3.1.55 is currently running.
    iTunesHelper 10.3.1.55 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Note: I simply unnistalled all apple programms, when my Iphone had errors, and installed the newer version... Maybe it is the reason why my Iphone is not being seen...

    I have the same problem. I think that someone tried my iphone before me because when I want to reset it, I'm invited to enter a password that I didn't set. Also, when I go the Map application, the iphone indicate that I'm locateded in China while I'm in Tunisia. Now, I can't connect to my iphone to itunes, and I can't reset it because it ask me to enter a password that I didn't set.
    This is my post:
    https://discussions.apple.com/thread/4063223
    Please, we need your help.

  • Old iPod mini can't be recognized after formatting, and iTunes 'Apple Mobile Device Driver not found.'

    My roommate gave me an old iPod Mini a few days ago. It was working fine 'til I plugged it into my computer and it asked me to format it. I did, and now it cannot be recognized by iTunes or my computer. My computer views it as a "removable disk" which cannot be accessed. In devices, it is listed as an Apple iPod though, so I'm hoping not all is lost. I have tried many quick fixes I've read on internet (including changing disk letter) but to no avail. I have reinstalled the new iTunes and now that is telling me it has not installed properly, and when I ran diagnostics, it reads that the Apple Mobile Device Driver not found. I will copy & paste all the info from the diagnostic run below, and if anybody can help me with my new (old) iPod, I'd be everly greatful!
    Thanks!!
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    TOSHIBA Satellite L775D
    iTunes 11.0.1.12
    QuickTime 7.7.3
    FairPlay 2.2.32
    Apple Application Support 2.3.2
    iPod Updater Library 10.0d2
    CD Driver Not Available
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.0.1.3
    Apple Mobile Device Driver not found.
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number
    Current user is not an administrator.
    The current local date and time is 2013-01-08 11:16:27.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., AMD Radeon(TM) HD 6520G   
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Device Connectivity Tests ****
    iPodService 11.0.1.12 (x64) is currently running.
    iTunesHelper 11.0.1.12 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Standard OpenHCD USB Host Controller.  Device is working properly.
    Standard Enhanced PCI to USB Host Controller.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Devices Not Currently Connected:
    iPod mini running firmware version 1.4.1
    Serial Number:    JQ******S42
    <Edited By Host>

    OMG same thing here; rather annoyed and now have set up accounts on 2 comps(both 64 vista ultimate); about to try my 32 bit vista on my lappy; we'll see... i don;t have high hopes thoush.
    What i knew about iPhone before buying it:
    What You Need
    To use iPhone, you need:
    A new two-year wireless service plan with AT&T
    A Mac or a PC with a USB 2.0 port and one of the following operating systems:
    Mac OS X version10.4.10 or later
    Windows XP Home or Professional with Service Pack 2 or later
    Windows Vista Home Premium, Business, Enterprise, or Ultimate edition
    iTunes 7.3 or later, available at www.itunes.com
    An iTunes Store account
    An Internet connection
    You must be at least 18 years old to open a new AT&T wireless account. You will need a
    major credit card to open a new iTunes Store account.
    Yeahyeah check all that stuff;
    Oh well; just when i thought i'd finally cross over to the beautiful packaging of APPLE. I remember in design school that form follows function. Thanks.
      Windows Vista  

  • ITunes & Apple Mobile Device Driver Not Compatible w/ Windows 64bit Systems

    In short, I spent over 2 hours on the phone tonight with Apple Support. The call was elevated to a software engineer. After several minutes he apologigized and state the Apple Mobile Device Driver is not compatible with Windows 64Bit systems.
    Therefore I can't activate or do anything for that matter. I effectivly have a $600 paper weight. I asked the engineer if they have any intention fixing it and never received a direct response.
    None of the documentation that I have found states 64bit Operating Systems are not supported. The support rep stated nor he or his collegues were unware the mobile device driver didn't support 64 bit OSs either. I consider this to be really misleading and a huge oversight on Apple's part.
    I wrapped up the call by asking him how I go about returning the device without being struck by the 10% restocking fee. He didn't know.
    Anyone have Steve's number? I sure would be nice to get at the minimum a full refund.
    I just thought everyone else should know so you don't tie up support lines and waste your time trying to find a resolution.
    Regards,
    KSPad

    OMG same thing here; rather annoyed and now have set up accounts on 2 comps(both 64 vista ultimate); about to try my 32 bit vista on my lappy; we'll see... i don;t have high hopes thoush.
    What i knew about iPhone before buying it:
    What You Need
    To use iPhone, you need:
    A new two-year wireless service plan with AT&T
    A Mac or a PC with a USB 2.0 port and one of the following operating systems:
    Mac OS X version10.4.10 or later
    Windows XP Home or Professional with Service Pack 2 or later
    Windows Vista Home Premium, Business, Enterprise, or Ultimate edition
    iTunes 7.3 or later, available at www.itunes.com
    An iTunes Store account
    An Internet connection
    You must be at least 18 years old to open a new AT&T wireless account. You will need a
    major credit card to open a new iTunes Store account.
    Yeahyeah check all that stuff;
    Oh well; just when i thought i'd finally cross over to the beautiful packaging of APPLE. I remember in design school that form follows function. Thanks.
      Windows Vista  

  • Missing  apple mobile device driver

    I have a new Itouch that I am able to sync on my laptop but not on my desktop. When I plug the Itouch into the USB porton my desktop, it is recognized as a camera. I have installed and uninstalled the latest version of Itunes several times with no results. It appears that the only difference in the installation of Itunes between the laptop and the desktop is that it appears that I am missing the apple mobile device driver (verified by going through the apple doc #306640)on my desktop. Running Xp with service pack 2 on both computers. Why isn't this component being loaded into my desktop and where can I obtain it? Thanks.

    Try uninstalling the following items in order:
    Apple mobile device (might not be installed)
    Apple software update
    iTunes
    Quicktime
    Now restart computer.
    Now download itunes743setup and save it to your desktop.
    Disable any anti-virus and internet security.
    Now install itunes.
    If this does not work, then there is something blocking the apple mobile device from installing.
    this article from the apple support website will help turn everything off except what the computer needs. http://docs.info.apple.com/article.html?artnum=302538
    Uninstall the items previously mentioned.
    Restart the computer again.
    Then install itunes again.
    The apple mobile device driver is installed with itunes.
    Hope this helps.

  • Apple Mobile Device Driver issues

    First let me start that I have read dozens of pages on the various Apple sites which attempt to help fix this problem - some are just plain awful, some make no sense at all (disconnect cable, do x y and x, but no instruction ever to re-connect cables - well how is that going to fix anything). Anyway my primary machine is a Vista Ultimate (32 bit) laptop, with iTunes 10.0.1.22 and the library on a NAS device. I have several iPods, including a Touch and they all connect and synch easily with iTunes. Two days ago I received an iPad and connected to this machine and got the dreaded - load drivers, errors, followed by the Driver load failed messages. Spent 1+ hours trying all the advice to no affect. The Device Manager shows no indication of the Apple Mobile Device driver and only shows the iPad for a short time under Other Devices with an Exclamation point. No note of a Mass Storage device there or in Windows Explorer. I then connected the iPad to my Windows & machine and it immediately was recognized and sync'd with iTunes. This afternoon, I went thru the same aggravation with a brand new Shuffle. No dice on the Vista machine, immediate success on the Windows 7 machine. Isn't there a SIMPLE way to get the driver installed properly under Vista. Pointed the driver process to the C:/Program Files/Common Files/Apple/Mobile Device Support/Drivers and there is some action, I see the driver, but again some process kicks in and the whole device driver failure process starts again.
    This whole process is giving me a bad taste for i_software. I consider myself a sophisticated computer user (IT professional with hands-on PC experience for 20 years).

    I agree, but I have 2.5 years on this Vista machine and upgrading it to Win7 really means tossing it - not a bad idea; but next week I migrate my work PC (XP!!) - and I can only take 1 excedrine migrane a day!

  • My computer won't recognize my ipod anymore. after all the trouble shooting i don't have an apple mobile device driver how do i get one?

    Please help me! my computer no longer recognizes my ipod. After troubleshooting for 2 days i think I  need an apple mobile device driver. How can I get one?

    See:
    iOS: Device not recognized in iTunes for Windows
    I would start with
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    or
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    Run this to help if it identifies the cause
    iTunes for Windows: Device Sync Tests
    Have you tried on another computer to help determine if you have a computer or iPod problem?

  • TS1363 I Have Problem With My Apple Mobile Device Driver It says "This device cannot start. (Code 10)" What to do?

    When I plug My device To Pc(Windows Xp) It says Problem With Your Apple Mobile Device Drive ,I cheak in Device manger Its shows "This device cannot start. (Code 10)" Help pls..

    All I can suggeset is:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    or
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    Have you looked at the AMDS topic of:
    iOS: Device not recognized in iTunes for Windows
    Do you have han image capture programs linstalled like for a camers or scanner?

  • TS1277 it says apple mobile device fails to start i do not have sufficient priveledges..... this was after i updated my i tunes so i unistalled i tunes and reinstalled but the same question  persists

    it says apple mobile device fails to start i do not have sufficient priveledges..... this was after i updated my i tunes so i unistalled i tunes and reinstalled but the same question  persists

    Hi annibu757,
    If you are having issues with iTunes after an attempted update, you may find the following article helpful:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Regards,
    - Brenden

  • TS3212 i.m having issues with reinstalling my Itunes.it says that my apple mobile device faild to start and will not go any further

    i'm having issues with reinstalling my itunes.it says that my apple mobile device faild to start and will not go any further

    Hey there CrazyTC,
    It sounds like you are unable to re install iTunes because the Apple Mobile Device service failed to start. Try restarting it with the following article:
    How to restart the Apple Mobile Device Service (AMDS) on Windows
    http://support.apple.com/kb/ts1567
    Windows Vista or Windows 7
    Close iTunes and disconnect the iPhone, iPad, or iPod touch.
    Click the Windows Start button .
    In the Start Search field type Services.
    In the Programs section of the search results, Click "Services".
    Select Apple Mobile Device and click Stop the service as shown below:
    After the service has stopped, click Start the service.
    After the Apple Mobile Device service has started again, open iTunes and connect the device.
    Then if the issue is resolved, set the service to start Automatically with the same article.
    If it is still not working, use these steps from the same article to completely uninstall iTunes and its associated applications and install a fresh copy.
    Remove and reinstall iTunes and AMDS
    If the issue continues after restarting AMDS, then you'll need to remove and reinstall AMDS and iTunes.
    Completely uninstall AMDS, iTunes, and all Apple software. Click the appropriate links below for steps:
    Windows XP
    Windows Vista, Windows 7, or Windows 8
    Restart the computer.
    Download and install (or reinstall) the latest version of iTunes from www.apple.com/itunes. Installing iTunes will also install AMDS.
    Restart the computer.
    Start iTunes and connect the device. It should be recognized properly in Windows.
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

  • Is there an update for Apple Mobile Device driver on Windows 7?

    is there an update for Apple Mobile Device driver on Windows 7?

    Hello Ken C.,
    Thanks for using Apple Support Communities.
    Apple Mobile Device Service is included in the installation of iTunes.  As long as you have the most up to date version of iTunes on your computer, you will have the most up to date driver.  Are you having any issues with iTunes and syncing your devices?
    How to restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support
    Happy Holidays!
    Alex H.

  • Cannot install apple mobile device driver

    Every time I Attempt to install Apple mobile device driver I get this messasge

    Hi Dw,
    See #5 in the attached link. Make sure you are downloading the correct version for your Windows Operating System type:
    http://support.apple.com/kb/TS1538
    Cheers,
    GB

  • ITunes 8.2 Apple Mobile Device Support does not install

    I am unable to complete the full 8.2 install on my machine - the AMDS component fails to install, although the rest of the packages go in successfully. Unfortunately, without AMDS, I can't sync' my iPhone 3G, nor my iPod.
    Having broken out the AMDS package from the 8.2 installer .exe, and tried to run it separately from the command line with logging enabled, the error appears to occur while trying to install the USB drivers themselves - the relevant lines are inserted here:
    DIFXAPP: INFO: ENTER: DriverPackageInstallW
    DIFXAPP: INFO: Installing INF file 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl64.inf' (Plug and Play).
    DIFXAPP: INFO: Could not open file C:\Windows\System32\DriverStore\FileRepository\usbaapl64.infamd64_neutralb6bcda7a7950fa43\usbaapl64.inf. (Error code 0xE0000003: The syntax of the INF is invalid.)
    DIFXAPP: ERROR: PnP Install failed. (Error code 0x3EE: The volume for a file has been externally altered so that the opened file is no longer valid.)
    DIFXAPP: INFO: Attempting to rollback ...
    DIFXAPP: INFO: No devices to rollback
    DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x3EE)
    DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl64.inf'
    DIFXAPP: ERROR: InstallDriverPackages failed with error 0x3EE
    DIFXAPP: RETURN: InstallDriverPackages() 1006 (0x3EE)
    CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    Action ended 21:16:25: InstallFinalize. Return value 3.
    Action 21:16:25: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    I'm unable to break open the .msi fully because it is apparently 'corrupt', although that doesn't seem to stop Windows having a go. That said, the little that I can peer into it, the relevant .INF file mentioned in the log appears to be zero length.
    Backing out the full install and downgrading to 8.1.1 seems to work fine, except that now MobileMe won't work because it's keyed to iTunes 8.2!!
    Has anyone else seen this problem? Has anyone else got a valid AMDS .msi file I can try?!
    Thanks,
    ANdy

    Maybe a little bit of forum necromancy going on here, but I thought it was worth posting for W7 RC users. aclc's post got me thinking about this tonight when I had issues updating my iTunes, and after some hard work investigating the issue, I figured out what has to happen. Basically aclc is exactly right with the root of the issue - I'm simply expanding the idea to involve instructions for those who can't afford to or won't be bothered with finding out the details of the solution.
    Please note that these instructions were written assuming you are using an administrator-level account on a 64-bit Windows 7 Release Client installation, but should help 32-bit users if they have the same experience - I have not tried this solution on a 32-bit box. This fix has been administered using iTunes 9, so I have personally verified this will work with that version of iTunes.
    iTunes 9 issue: iTunes requesting that you uninstall and reinstall for Apple Mobile Support after trying to install iTunes 9 on Windows 7 RC x64
    Resolution:
    By now you've already gone through the failed install on Apple Software Update, and may or may not have manually downloaded iTunes...I'm going to start from the beginning for the benefit of anyone who doesn't want to waste the hour and a half that I did to figure this one out (actually i detoured to read up on a few things for most of that time to feed my inner nerd, but I digress). Plus, this should help with retail Windows 7 users (provided Apple and MS haven't worked this out amongst themselves).
    1 - TURN OFF UAC
    a) Hit Windows Key + R to open the Run command box, type "msconfig", and hit enter or click OK.
    b) Go to the Tools tab, highlight Change UAC Settings and click the Launch button.
    c) Move the slider all the way down to the bottom to turn off UAC.
    d) Reboot your PC for the changes to UAC to take effect.
    2 - INSTALL iTUNES AND APPLE MOBILE SUPPORT THE RIGHT WAY (A.K.A. NOT LIKE THE INSTALLER TRIES TO)
    a) In Apple Software Update, go to Tools | Open Downloaded Updates Folder... (if already downloaded and the installation has failed)
    -or-
    Use the Download and Install Manually feature of the Tools menu (if you have not already tried to install via Apple Software Update)
    b) Locate the iTunes installer and the Apple Mobile Software Update installer. For me they were called:
    iTunes64.msi
    AppleMobileDeviceSupport64.msi
    c) Right-click one of the files identified in 2a. Select Properties, and go to the Compatibility tab. Check the "Run this program in compatibility mode for:" box and select "Previous Versions of Windows". Click Apply. Repeat for the other file in Step 2a.
    d) Run the Apple Mobile Device Support installer identified in 2a. With UAC and compatibility mode both turned off, you should have a clean install.
    e) IF YOU HAVE ALREADY INSTALLED iTUNES AND GOTTEN THE MESSAGE THAT YOUR MOBILE DEVICE SUPPORT IS NOT COMPATIBLE, DON'T PANIC - HERE'S THE FIX: Right-click the iTunes installer identified in 2a and select Repair. You should see a progress bar but will not have to go through a full install. Voila! Open iTunes, plug in your iPhone, and you should be good to go.
    IF YOU HAVE NOT YET ATTEMPTED TO INSTALL iTUNES, simply run the installer for iTunes identified in 2a.
    There you have it - this should do it for you and save someone the aggravation of figuring this out on their own.
    Don't forget to turn UAC back on if you need/want it on.
    Hope this helps!!
    ~NB
    PnT forever.
    Message was edited by: Nightborne

  • Apple Mobile Device Service does not start

    I'm running XP Pro on a Mac Pro with Bootcamp, and have the latest version of iTunes.
    Every time I plug in an iDevice, iTunes opens and says that the Apple Mobile Device service hasn't started. I go in to Services and start it, restart iTunes, and we're good. Until I reboot!
    I have changed the service to Automatic, but when I restart, same thing.
    I have checked the dependencies of the service...they're all Automatic, and started.
    I am the Administrator on this system, so it does not appear to be a permissions issue.
    iAm getting iNoid.

    Every time I plug in an iDevice, iTunes opens and says that the Apple Mobile Device service hasn't started. I go in to Services and start it, restart iTunes, and we're good. Until I reboot!
    Hmmm. It's possible that Services and MSConfig are acting at cross purposes here.
    In XP, go "Start > Run", type msconfig and hit enter.
    Go into your Services tab. Is there a tick next to the Apple Mobile Device Service?

Maybe you are looking for