Apple mobile device helper has stoped working

Just had a problem downloading a purchase from itunes store and was instructed by apple help team to instal latest version of itunes. Have done this now when itunes starts i keep geting fault windows opening "applemobiledevicehelper has stopped working" all the time itunes is running the fault just keeps opening more of these fault windows. any ideas? earlier itunes worked fine.

See if anything here helps:
http://docs.info.apple.com/article.html?artnum=307078

Similar Messages

PLEASE HELP!!! My 'Apple mobile device helper has stopped working'!

Today i bought the new 3G iPhone so i went online to download the new 7.7 iTunes software. Now when i go into my iTunes a Windows pop up appears telling me that my 'Apple mobile device helper has stopped working' and that it is diagnosing the problem. The thing is that it doesn't diagnose the problem, the same box just keeps popping up over and over again.
I am not very computer literate and have tried everything that i can think of but nothing has worked.
Please can someone help because i'm absolutely dying to use my new iPhone; i queued up from 6 am to get my hands on it! :0(

I'm just a simple user. I don't know how to fix it any more than any of the other posters with this problem. I've looked around in control panel, done some poking and prodding with services and processes, and can't find a reasonable way to stop the messages without completely hosing up iTunes. I know the messages are annoying as ****, and nobody likes the idea, but sitting around and doing nothing is sometimes a whole lot better then doing something that makes it worse. See if you can find a document from Apple that tells you how to go back to the previous version of iTunes. I've seen that course of action mentioned several times for previous releases of iTunes upgrades, so the instructions for it must exist in another forum.
I just think, from the number of posts, that Apple is going to have to get a fix out pretty quickly, because this error pretty much shuts down their products on the Windows platform. They can't afford to let it go on for very long.

Apple Mobile Device Helper has stopped working - stuck in loop

I keep getting a message/check box (AppleMobileDeviceHelper has stopped working)whenever I load iTunes under Vista. If I don't click and respond, my task bar gets cluttered up with these messages - I don't know what to do short of uninstalling everything.
Any ideas of what else I can do to stop this box from coming up, so that I can use iTunes normally?
Thanks

You could try uninstalling Apple Mobile Device support using add/remove programs. I tunes doesn't require it and will work without it. However if you need it, try doing a repair install of iTunes which will reinstall Apple Mobile Deviced support.

When i Put my Ipod Touch 2nd gen in my computer it says Apple Mobile Device Service has stopped working and does not show up in itunes Help?

well yh Apple Mobile Device Service has stopped working and won't show up the error message keeps on poping up?
ipod touch 2nd gen
http://gyazo.com/57a6260ece61212ba210bfe5659e399b.png

Try this:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

"Mobile Device helper has stopped working" after installing most recent

OK. Like a thousand other threads that have been posted over the past week or so on this topic and having tried most of the suggestions, I find myself at a loss.
After most recent update (which I installed on Monday) from 3.1.2 to 3.1.3 all **** has broken loose between my *iPhone, iTunes & Outlook*. This all came to light just hours after the install. . . . I noticed that my phone wasn't syncing - at all, it just "hung" there then I went into my contacts in Outlook - gone. . . UGH, EEK, OK, so they're still on my iPhone BUT I can't get to them in Outlook. After loosing most of yesterday and all of today I am at the mercy of someone who might know how to resolve this issue.
_*Steps I have taken :*_
I have un-installed and reinstalled iTunes 5 times, no luck, I've restarted, yada yada yada. I've hidden my Norton's Internet Security, allowed iTunes, etc. *Still no luck*. Take in mind, all was great after months of perfect syncing, etc. no problems whatsoever . . .
*The two messages that I continue to get when I open iTunes and connect my phone:*
1) "Mobile Device helper has stopped working"
2) " Unable to load data-class information from Sync Services. Reconnect or try again later".
The most recent error message under "Problems Reports & Solutions" on my start menu read:
Product: MobileDeviceHelper
Problem: Stopped working
Date: 4/7/2010 3:42 PM
Status: Not Reported
Problem signature
Problem Event Name: APPCRASH
Application Name: AppleMobileDeviceHelper.exe
Application Version: 16.691.14.1
Application Timestamp: 4ba3b8fe
Fault Module Name: CoreFoundation.dll
Fault Module Version: 1.550.17.21
Fault Module Timestamp: 4b8cb530
Exception Code: c0000005
Exception Offset: 0000db6b
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
This is the same message that I have received the last 10 times under Mobile Device Helper.
*Please PLEASE please*, does anyone know how to resolve this problem?
*Thank you SO MUCH for any insight.*
-signed, UGH!!!

Hi,
I have had the same experience... uninstalled and reinstalled iTunes and all Apple components only to now be in a position where I can't sync my iphone at all (before I started trying various solutions I could still sync music... now nothing!) and I continually get the messages "mobile device helper has stopped working" and then "iTunes was unable to load dataclass information from Sync Services. Reconnect or try again later".
I even tried reinstalling iTunes 9.0 but somehow I don't have the old library saved - means I lose all the ratings, playlists etc.
Really frustrating and disappointing.

Mobile Device Helper has stopped working

I have just purchased an iPhone 3Gs, I have the lastest version of iTunes (9.1) and am operating on 32-bit Windows Vista using an Acer laptop.
First, the iPhone was not recognised - so re-installed iTunes, downloaded Service Pack 2 for vista, reinstalled iTunes. Did't work. Finally found a forum that lead me to delete a problem file for Acer laptops (can't remember its name now) but then my iPhone was now recognised!
Secondly, tried to sync my windows contacts (all my old contacta list from old phone) then had syncing problems..through more forums that error message stopped but now I have a new one that I can't get past...
'Mobile Device Helped has stopped working' comes up repeatedly and will not let me to anything with iTunes as it freezes until I end task in Task manager.
I have looked into other forums that talk of deleting the Apple Mobile Device, but it doesn't seem to me to be the rigt decision as the majority of people have just had to reinstall iTunes as it wont recognise the phone without the file.
It seems that the new iTunes doesn't like Windows Vista.
Please can anyone help me get past this point before I lose the will to live!! (it's been over 5hours now!!!!)
Thanks

Sort of the same issue.
Windows Vista 64bit Home Premium.
I just launched iTunes for the first time after installing 9.1. When I connected my iPhone, iTunes told me that I needed to install a newer version of Apple Mobile Device, which entailed removing/reinstalling iTunes and AMD. I remember there being an order to which applications should be removed, so I did that, but got stuck at AMD. I wasn't able to remove it. There was no error message, it just automatically rolled back the uninstall process and quit. I did some research and saw someone recommend using the Windows Install Cleanup Utility. I used that to remove AMD, and it worked. Next on the list was Apple Application Support (?), which also could not be uninstalled by normal means. So I used WIC on that as well. iTunes, Bonjour, Quicktime, and Apple Software update I was able to remove via the Control Panel. I rebooted, reinstalled iTunes, and when it began the install process for AMD I got this message:
"Could not open key:
Unknown\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\3F55235DF871F046A8F862841205 6EF. Verify that you have sufficient access to that key, or contact your support personnel."
Got the same message for Apple Application Support. As a result, neither was installed.
Prior to doing any of this, I had disabled AMD in Services, which didn't help. I have since re-enabled it, and it is still running in Services, although it does not show up in the list on programs to uninstall.
After all this, I read in another forum that simply doing a Repair on AMD would solve the problem, but since I am unable to reinstall it, I cannot test it out.
Message was edited by: Zachary Prewitt

Apple mobile device service has stopped working - continues

Hi
I have a 16GB iPhone with 02 in the UK.
My first iPhone with 02 had trouble receiving calls with about 90% of incoming calls going straight to voice mail. I also couldn't backup that phone as every time I tried with iTunes, i got the message "Apple mobile device service has stopped working" about a minute into backup.
This happened continually, I re-installed iTunes so many times, still with little luck. I tried a different cable too. All on a brand new Dell Vostro desktop PC.
So, I took the phone back to 02 with these problems. 02 promptly replaced my iPhone.
Now, I have exactly the same problem. I obviously have nothing to restore on the iPhone as I was never able to back it up in the first place.
Every time I try and backup the iPhone I get the error "Apple mobile device service has stopped working". Again i tried a different cable and have removed and re-installed iTunes several times.
Anyone any ideas?
Regards
D

I was having this same problem with my new iPad 3G. It was driving me insane and preventing me from syncing the iPad.
I removed and re-installed all Apple components from my computer as recommended (in the recommended order). But, the problem persisted.
The error message looked just like the one posted above:
Problem signature
Problem Event Name: APPCRASH
Application Name: AppleMobileDeviceHelper.exe
Application Version: 16.691.14.1
Application Timestamp: 4ba3b8fe
Fault Module Name: CoreFoundation.dll
Fault Module Version: 1.550.17.21
Fault Module Timestamp: 4b8cb530
Exception Code: c0000005
Exception Offset: 0000db6b
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
The SOLUTION came when i discovered that there were two copies of CoreFoundation.dll on my computer.
One was in C:\Program Files\Common Files\Apple\Apple Application Support.
The other was in C:\Program Files\Common Files\Apple\Mobile Device Support.
I removed the copy of CoreFoundation.dll from the Mobile Device Support folder, and the problem vanished.
I hope this helps.
-Steven.

Apple Mobile Device Service Has Stopped working

Okay, I'm running 32-bit windows vista Buisness service pack one, and am getting the following message whenever I open iTunes: Apple Mobile Device Service has stopped working and was closed. This is not an issue connecting my iPod, which still connects fine, the issue arrises when I try to sync my new iPhone, and it is not recognized. Windows does recognize my iPhone, as seen in device manager and the fact that the phone charges when connected. iTunes will fail to recognize it due to the aforementioned error in starting itunes. The error log looks like this:
Fault Bucket 1303677566, type 1
Event Name:APPCRASH
Response: None
Cab Id: 0
Problem Signature:
P1: AppleMobileDeviceService.exe
P2: 2.50.39.0
P3: 49f9b7cf
P4:StackHash_228c
P5:6.0.6001.18000
P6:4791a7a6
P7:c0000374
P8:000b015d
P9:
P10:
Attached Files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cded57\WERDFFE.tmp.ver sion.txt C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cded57\WERDFFF.tmp.app compat.txt C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cded57\WERE04E.tmp.hdm p C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cded57\WERECEC.tmp.mdm p
These files may be availible here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0d8e0c5b
I have gone through the basic troubleshoot on apple doing the following:
restarting iphone

sorry, i maxed out space in the last post.
The steps I have taken to remedy the error are the following:
restart iPhone
restart computer
check usp ports
reinstall entire iTunes package(updater, iTunes, quicktime, apple mobile device support) several times
I have also tried:
-Running itunes as administrator, which I already am
-restarting the apple mobile device service in services
-checking for third party conflicts by having only itunes and the apple mobile device start when the computer starts and installing/running itunes with my anti-virus off.
-updating AMDS(apple mobile device service) with older versions of the software from 8.1 and 7.7
-deleting usbaal.sys from 8.2 and reinstalling 7.7 and 8.1 version
I have tried various other fixes found online, In addition to spending two hours on the phone with various apple "experts" who were baffled by my problem.
This problem is giving me the upmost frustration and I am becoming incredibly angry at both vista and iTunes. Please help
-Kyle
P.S. If you didn't catch it, i'm running the latest driver updates and the latest itunes, 8.2

Apple mobile device helper has encountered a problem

I can open Itunes but as soon as the ipod is connected the error msg"apple mobile device helper has encountered problems". I tunes become non responsive and I have to delete thru Windows task mgner. I have deleted itunes and reloaded. I have reset setting on Ipod. I have turned Ipod off and on again but I cannot get a connnection between ipod and I tunes

i finally found a way to fix the problem (aprt frm throwing the bloody thing away)...rolled back the computer htree days and reload evrything..so far no more problems

Apple Mobile Device Service has stopped working. Vista SP2, iTunes 10.5

Hi there. I've been having an issue syncing my iPhone to iTunes. Here's a description of the problem:
-With an up-to-date Apple Mobile Device Service, error windows constantly pop-up saying that it has stopped working. If I close the error window, another one pops up fifteen seconds later.
-If I plug my iPhone into my computer, it is not recognized in iTunes, because Apple Mobile Device Service is not running.
-This error does not occur on my desktop PC, so I have been able to sync my iPhone by loading all of my files onto a USB and transferring them onto it. However, I would much rather not.
Here are the steps that I have taken:
-Uninstalled and reinstalled iTunes 10.5 with firewall off
-Individually uninstalled and reinstalled the Apple Mobile Device Service with firewall off
-Stopped and Restarted the Apple Mobile Device Service in Administrative Tools -> Services
-Extensively searched the internet for solutions
-Replaced Apple Mobile Device Service for iTunes 10.5 with Apple Mobile Device Service for iTunes 10.1 (This worked PARTIALLY. The error windows have now stopped popping up altogether, but I cannot sync with iTunes because the Apple Mobile Device Service is out of date. It asks me to update it, I agree, and I get the Apple Mobile Device Service that spawns error windows and still does not allow me to sync my iPhone.)
I am running Windows Vista SP2, and iTunes 10.5. My Internet Security suite is AVG Internet Security 2011. My iPhone is running iOS 5.0.0. Here is a full report of the error:
Problem Event Name:    APPCRASH
Application Name:    AppleMobileDeviceService.exe
Application Version:    17.88.0.8
Application Timestamp:    4e66ceff
Fault Module Name:    kernel32.dll
Fault Module Version:    6.0.6002.18449
Fault Module Timestamp:    4da47967
Exception Code:    c06d007e
Exception Offset:    0003fc56
OS Version:    6.0.6002.2.2.0.768.3
Locale ID:    4105
Additional Information 1:    599e
Additional Information 2:    30e036b93244793a42096718411570bd
Additional Information 3:    7229
Additional Information 4:    80ac1a21efab121ee7fb685acd0c57bc
Any ideas would be greatly appreciated. Thanks!

Just a shot in the dark, but have you downloaded any program from Megaupload, like MegaKey? If so then that is your problem. I had been having the exact same problem for the past 2 weeks. I couldn't figure out what it was and tried everything that you have.. Then was on a board and someone mentioned Megakey. Having tried everything else, I uninstalled the program and reinstalled the current ITunes and AMDS. My Ipad and Iphone connected with no problem.

Itunes 10.5 mobile device helper has been stopped

Hi guys, I got a problem with my itunes, after it upgraded, the mobile device helper will stopped when itunes is open.
And when I tried to connect the iphone 4s, it stop responds. I have been reinstall itunes for 3 times, and I already installed the safari and quicktime, but it still won't work.
what should I do?

Hi,
I have had the same experience... uninstalled and reinstalled iTunes and all Apple components only to now be in a position where I can't sync my iphone at all (before I started trying various solutions I could still sync music... now nothing!) and I continually get the messages "mobile device helper has stopped working" and then "iTunes was unable to load dataclass information from Sync Services. Reconnect or try again later".
I even tried reinstalling iTunes 9.0 but somehow I don't have the old library saved - means I lose all the ratings, playlists etc.
Really frustrating and disappointing.

Apple Mobile Device Helper Failed????!!!???

I tried downloading the new itunes and the new software for 2.0 and downloaded both fine but now every time i start itunes i get a message saying apple mobile device helper has failed and it will not sync or recover my phone, my phone was bricked til i recovered it on my old computer, now it seems to be working ok, but i dont have any new software. Also my new computer can not run itunes because everytime i do run it i get a message saying the helper has failed every 20 seconds or so, i want to update everything on the new computer (with vista home premium if that matters)but dont want my phone to brick again, any suggestions? already tried reinstalling itunes, and i can get the message to stop if i uninstall the apple mobile device helper but then my phone will not sync, also i have the original 8gig if that matters, thanks in advance for any help

You can go to "C" drive, Program Files, Common Files, Apple, Mobile Device Support, Bin and remove AppleMobileDeviceHelper.exe file -- that will stop that message from poping up.

Apple Mobile device helper problem

Can you help me? Everytime i run iTunes I see following alert: Mobile device helper has stopped working I've tried all possible solutiuns. I've restarted Mobile Device Service in Control Panel. I have reinstalled iTunes, but I still can't connect my Iphone 4s to computer. I have Windows 7 64 bit. Are there any other ways to fix it?

i finally found a way to fix the problem (aprt frm throwing the bloody thing away)...rolled back the computer htree days and reload evrything..so far no more problems

Hey! apple mobile device helper keeps crashing!!!

Itunes keeps crashing due to the apple mobile device helper!!!! I have now tried absolutely EVERYTHING that apple suggests and nothing works it has resulted in me not being able to restore my iphone and i have no numbers, no nothing!!!

See Troubleshooting issues with iTunes for Windows updates.
tt2

I synced my phone lastnight and now it says my phone cant connect to computer the Apple Mobile Device USB Driver doesnt work?!? i deleted itunes and reloaded still not working.... Does anyone know how to fix??? i just want to upgrade to IOS6

Does anyone know why my Iphone will not connect to my computer all of a sudden? I backed it up lastnight. Now it wont even register with my computer.... It says Apple Mobile Device USB driver doesnt work all of a sudden???? i tryed deleting and reloading and nothing is working!!! someone please help =)

Have you done:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
What results do you get when you run this:
iTunes for Windows: Device Sync Tests
Do both the Home button and Power button work OK normally?

Apple mobile device helper has stoped working

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