Apple Mobile Device Service installation rolls back
Hey there,
I've been having problems installing iTunes 9 or even 8 on my computer. While running the iTunes setup, part of the installation rolls back and when I launch iTunes after that, I get the message saying that
"This iPod cannot be used because the required software is not installed. Run iTunes installer to remove iTunes, then install iTunes again."
However, the installation doesn't work no matter how many times i reinstall it. I've fully uninstalled everything related to apple and used the microsoft's utility to check if they were properly uninstalled before reinstalling itunes, but I still got the same message.
I found out that Apple Mobile Device Service was not installed and that was the problem. When i extracted AppleMobileDeviceService.msi from the iTunes installer and ran it, it rolled back too. So I used the /l*v command to create an installation log and this is the error.
DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-4128058654-1677487342-2165978628-1007\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-4128058654-1677487342-2165978628-1007') ...
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
DIFXAPP: InstallDriverPackages failed with error 0x52
DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
Action ended 17:15:17: InstallFinalize. Return value 3.
Can anyone help me please? Any help will be appreciated =P
Cheers
I have recently been fighting my system to get itunes to recognise my iphone and i ran into a similar problem.
I couldnt uninstall the old version of apple mobile device support, and installing the new itunes over the top did not seem to help either.
But i found a work around.
Try opening the itunes.exe install package with winrar. (www.winrar.com, its a free program) and then extracting only the applemobiledevicesupport.exe file.
Reboot your system, run that file and then reboot again.
It should work.
If it doesnt, then good luck to you :P
-Adam
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Thanks for using Apple Support Communities.
it may be necessary to remove all traces of iTunes and related software components from your computer before reinstalling iTunes.
For more information on this, take a look at:
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Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
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http://i.screensnapr.com/mjaw7p.png
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http://lulzimg.com/i01/c0ef8bae.png
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In "Computer" open "Local Disk C:" (or whichever drive you have your program files installed on).
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Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
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Reenable all security software prior to reconnecting to your network and/or the internet.
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Installting Apple Mobile Device Service
Hello,
I apologize if the subject is already answered in another thread, but I searched for a while even if I found a lot of people with problems looking like mine, I did not find the solution to have my iTunes right.
I have a Windows XP PC where I had installed iTunes a year ago.
Now I bought an iPod Touch, and installed the latest version of iTunes, but it asked me to uninstall Apple Mobile Device Service as it was too old, and my iPod was not recognized in iTunes.
I managed to uninstall Apple Mobile Device Service after a lot of troubles, as it made an error and did not want to uninstall. I removed it from the services, removed it from the installed programs, uninstalled everything named Apple including Bonjour & QuickTime, renamed the C:\PROGRAM FILES\FICHIERS COMMUNS\APPLE folder as a .old folder.
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Thanks for any help you can provide.many thanks.
The iTunes installation simply does its job, and when it is finished, the Apple Mobile Device Service is simply not present in the Windows Services, and the Apple Mobile Device Support files are not present in the Apple directory.
With a "completely silent" AMDS install failure like that, sometimes there's trouble with HKEYCURRENTUSER registry keys for your normal Windows user account.
If that's what is afoot here, we might be able to get AMDS to install properly by doing the iTunes install from inside a different Windows User account.
So let's try the following procedure.
(1) In your normal Windows user account, do a complete uninstall of iTunes and related componentry as per:
[Suppression et réinstallation d’iTunes, de QuickTime et d’autres composants logiciels sous Windows XP|http://support.apple.com/kb/HT1925?viewlocale=fr_FR]
(2) Create a new Windows User account with full administrative rights. Log out of your normal account, and log into the new user account. (Do not use fast user switching to move between accounts.)
(3) From inside the new user account, try another iTunes install:
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Does AMDS install this time?
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ITunes reports "Apple Mobile Device" service error
After much posting and messing around to find a solution to my service crash issues, I have some advice for others to share.
PROBLEM: If you launch "iTunes" and receive a message indicating that: This i<device> cannot be used because the Apple Mobile Device service is not started. The iPod/iPhone will not appear, nor will the system allow you to interact with the device.
CAUSE: There is usually another software installation that is "hooking" into the system and causing issues. These are usually in the form of proxy, firewall, anti-virus, and/or remote control programs.
SOLUTION: Use the "Computer Management" MMC (right-click "My Computer" and select "Manage") to track down the issue. Please do the following:
1) Check the "Services" section. You should see an entry called "Apple Mobile Device". This should be started with a startup value of "Automatic". If the status is "Stopped" (or at least indicates that it is not "Started"), then attempt to start the service. if nothing else, this will tell you if the required binary/executable is located in the correct directory for the service entry. If the service cannot start, or if the service reports that the file is missing, attempt to re-install the "Apple Mobile Device" MSI. Worse case, you may need to uninstall iTunes and re-install.
2) Try crashing the service again. The usual symptoms of this issue are that the service can be started, and will operate fine until iTunes is loaded, at which point the error message appears regarding the service (not being started). If you check the "services" section at this time, you will likely see that the previously running service is now stopped. Doing this will also create a new set of crash events in teh event log. Take note of the time when you "crash" the service and continue to the next step.
3) Check the "Event Viewer" section. locate the time of the service crash. The entries should be listed with a red "X" icon. now look at the event. This should tell you what the "Faulting module name" is. If you are using a proxy application or firewall, you may see something like "FPServiceProvider.dll" (Foxyproxy), "MPFP.dll" (McAfee Firewall), or even a generic entry like "ntdll.dll" (The Windows user environment). In every case (except "ntdll.dll") you swhould be able to search the web for the "DLL" or "EXE" name and work out what application is causing the issue. in the case of "ntdll.dll", you'll need to look for software that hooks into your system. Software like "DyKnow" remote control and other remote administration tools.
If you have installed a remote administration, remote control and/or security suite between a working iTunes and one that crashes, you may want to start with removing those as a test. Once I removed our faulty application (and it's hooks into the OS), iTunes funcationality was fully restored.
This is a "for your information" post. Hopefully it will save the trouble I had to go through to fix this problem.Thank you so much for this. This was the most helpful advice I could found and seems likely to be applicable to many other people. I had the problem of my iPhone suddenly not being recognized by iTunes and I couldn't figure out why. Although I didn't have exactly the same scenario as the OP, (no actual crash, just an error message from iTunes saying device could not be used because Apple Mobile Device Service was not started) I used the info above to localise the conflicting software (proxy software - doh!). After uninstalling that and rebooting everything is good again. Thanks once more.
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