Apple Mobile Device Service Quits repeatedly

This just started happening a few days ago. When I try to sync my iPhone with iTunes,it says "iPhone cannot be used because Apple Mobile Device Service is not started." I followed the instructions found on this site and,by turning the service back on for Bonjour and Apple and it worked. Then next time I tried synching, it did the same thing. Now everytime. Help?

This can often be caused by security software producing a false positive. Try temporarily disabling your security program if you have one installed. If that fixes the issue, most of these programs have a method for allowing a blocked service or application.
See here: http://support.apple.com/kb/TS3125
If this is not the case or the issue persists, you might try reinstalling iTunes and related components.
See here:
http://support.apple.com/kb/HT1923
http://support.apple.com/kb/HT1925

Similar Messages

  • Have begun having a problem - symptom is windows message saying "R6034 A program has attempted to load the C runtime library incorrectly.  I have re-installed Itunes, the installation failed with an inability to start apple mobile device service also.

    Itunes quit working after a failed Itunes update.  Don't know why the update failed, but afterwords I got an error stating
    R6034
    An application has made an attempt to load the C runtime library incorrectly.  Please contact the application's support team for more information.
    I removed and reinstalled iTunes.  This resulted a problem during the install - "Apple mobile device" service failed to start.  After ignoring this a couple of times, the install continued, ultimately resulting in failure, and the R6034 message showing up twice, once associated with iTunes.exe and once with ITunesHelper.exe.
    Also got "iTunes was not installed correctly.  Please reinstall iTunes.
    Error 7 (windows error 1114)
    Can anyone help?

    Hello Skip Grantham,
    Thanks for using Apple Support Communities.
    it may be necessary to remove all traces of iTunes and related software components from your computer before reinstalling iTunes.
    For more information on this, take a look at:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    Best of luck,
    Mario

  • I am getting an error in itunes when I connect my iphone that says that the apple mobile device service is not started?

    When pluging my iphone into my computer I get the following message in itunes "This Iphone can not be used because the apple mobile device service is not started. Does anyone know how to fix this.

    I think I remember hearing that if you quit iTunes with your device still connected, then open iTunes up again, it should work.
    EDIT: Here, this might help: http://support.apple.com/kb/ts1567

  • IPhonne could not be used because Apple Mobile Device Service has not start

    So I updated to iTunes 10.1.1.4 this morning, Since there was some "performance improvement". Worst decision ever because my iPhone 3GS does not want to connect to iTunes anymore I first got an error from Apple Software Updater that it couldn't install so I went on apples website and downloaded and successfully installed it.
    I then get this random error about a service.
    Here's an image of what the message is when I try and get it to connect to iTunes
    http://i.screensnapr.com/mjaw7p.png
    Once I saw this my first instinct was to go to Service and start it up myself! It was started so I restarted it! I then get this error
    http://lulzimg.com/i01/c0ef8bae.png
    So my last option was to uninstall every apple product(including bonjour, itunes, apple mobile support etc.) and restart my computer, Install again THEN restart computer. Still got the same service error. I did a CHKDSK on my computer afterwards to see what was wrong and found nothing. I really don't know what to do now except ask here. I will not format my computer since I have very important files.
    P.S. When Uninstalling, I deleted registry files, everything that apple left over.

    Faulting application path: C:\Program Files (x86)\Common Files\Apple\Mobile Device
    That's unusual ... it's a 32-bit version of Apple Mobile Device Support that is crashing (taking the report at face value), but you've got a 64-bit system. Ever since the first iTunes 9.x version, AMDS has been 64-bit.
    So I think we should try scraping all your AMDS and iTunes componentry out of there (especially the old 32-bit AMDS stuff), and then reinstalling the 64-bit iTunes (which normally should reinstall the 64-bit AMDS).
    I'd also take some extra explicit precautions along the way, just in case. Best to print out a copy of these instructions, because at one stage of proceedings you won't be able to use a web browser.
    Preliminaries
    Download and save a fresh copy of the iTunes64Setup.exe (64-bit installer file) to your Hard drive. (Don't run the install on line, and don't start the uninstall just yet.)
    http://www.apple.com/itunes/download/
    Quit the MobileMe Control Panel for Windows if you have it installed and open. (Ay least some versions of that also use Apple Mobile Device Support, and so may interfere with the AMDS uninstall if they are open.)
    *Uninstall Phase*
    Head into your "Uninstall a program" control panel. Uninstall iTunes. Uninstall Apple Mobile Device Support.
    Next we'll remove any left-over program files and folders.
    In "Computer" open "Local Disk C:" (or whichever drive you have your program files installed on).
    Open the "Program Files" folder.
    Right-click on the "iTunes" folder (if it still exists) and select "Delete".
    *Staying in the "Program Files" folder,* open the "Common Files" folder.
    Open the "Apple" folder.
    Right-click on the "Mobile Device Support" folder (if it still exists) and select "Delete".
    Go back into "Local Disk C:" (or whichever drive you have your program files installed on).
    Open the "Program Files (x86)" folder.
    Right-click on the "iTunes" folder (if it still exists) and select "Delete".
    Staying in the "Program Files (x86)" folder, open the "Common Files" folder.
    Open the "Apple" folder.
    Right-click on the "Mobile Device Support" folder (if it still exists) and select "Delete".
    Empty your Recycle Bin.
    *Reinstall Phase*
    Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
    Now start the reinstall by doubleclicking the iTunes64Setup.exe file you downloaded earlier. (This should also reinstall the 64-bit Apple Mobile Device Support.)
    Reenable all security software prior to reconnecting to your network and/or the internet.
    Does the install go through properly? If so, is the 64-bit Apple Mobile Device Service running now? If it is running, can you connect to the iPhone now?

  • Apple Mobile Device Service keeps crashing on Mac OS X

    When I connect my iPhone and start syncing it gets so far then, then the spinning beachball appears. This always happens when I am trying to sync music, and happens everytime I sync the phone.
    When I disconnect the phone and try again itunes doesn't recognise it.
    I have found by following these instructions:
    http://docs.info.apple.com/article.html?artnum=306637
    I can get itunes to recognise the phone again and start syncing. However itunes crashes everytime I sync.
    If I force quit itunes I have to reinstall apple mobile device service, If I disconnect the iPhone then reconnect I get the error message 0xE8000001.
    I thought it might be because of the amount of music I was wanting to put on there, put doing it bit by bit seems to end up the same way. I also thought it might be because I only have USB 1.1, but if that was the case nothing would sync...surely????
    Has anyone else had this problem?
    Can anyone help....having to re-install the mobile device package all the time is a real pain!!!!
    Help!

    Are you connecting the iPhone to a USB 2.0 port? (Some of the G4 computers have USB 1.1 port and those will create sync problems.)
    Are you using the cable that was supplied with the iPhone. (Some of the older iPod cables will connect but will not transfer data at USB 2.0 speeds).

  • Apple Mobile Device Service installation rolls back

    Hey there,
    I've been having problems installing iTunes 9 or even 8 on my computer. While running the iTunes setup, part of the installation rolls back and when I launch iTunes after that, I get the message saying that
    "This iPod cannot be used because the required software is not installed. Run iTunes installer to remove iTunes, then install iTunes again."
    However, the installation doesn't work no matter how many times i reinstall it. I've fully uninstalled everything related to apple and used the microsoft's utility to check if they were properly uninstalled before reinstalling itunes, but I still got the same message.
    I found out that Apple Mobile Device Service was not installed and that was the problem. When i extracted AppleMobileDeviceService.msi from the iTunes installer and ran it, it rolled back too. So I used the /l*v command to create an installation log and this is the error.
    DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-4128058654-1677487342-2165978628-1007\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-4128058654-1677487342-2165978628-1007') ...
    DIFXAPP: INFO: ENTER: DriverPackageInstallW
    DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
    DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
    DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
    DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
    DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
    DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
    DIFXAPP: InstallDriverPackages failed with error 0x52
    DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
    Action ended 17:15:17: InstallFinalize. Return value 3.
    Can anyone help me please? Any help will be appreciated =P
    Cheers

    I have recently been fighting my system to get itunes to recognise my iphone and i ran into a similar problem.
    I couldnt uninstall the old version of apple mobile device support, and installing the new itunes over the top did not seem to help either.
    But i found a work around.
    Try opening the itunes.exe install package with winrar. (www.winrar.com, its a free program) and then extracting only the applemobiledevicesupport.exe file.
    Reboot your system, run that file and then reboot again.
    It should work.
    If it doesnt, then good luck to you :P
    -Adam

  • I bought my ipad 2 from a friend I am trying to connect to my itunes on my computer and it will not recognize it. It keeps telling me that IPad cant be used because apple mobile device service is not started. can you help

    I bought my IPad 2 from a friend. I have reset to clear all of his information out. I am trying to connect it to my computer to sync my itunes and I keep getting the message that my IPad can't be used because Apple Mobile Device Service is not started can anyone help with this?

    I cannot find "Other" devices. I found Apple Mobile Device under Universal Bus Controllers but cannot see "recovery mode" or any other status. I use Windows Vista.
    When I try to restart Apple Mobile Device Service I get the following message: "The Apple Mobile Device Service on Local Computer started then stopped. Some services stop automatically if they are not in use by other services or programs". What does this mean?
    During the last 48 hours I was able to see my iPad in iTunes only one time during many attemnpts to connect . I haven't been able to see it during the llast several attempts.
    Any suggestions? The standard suggestions have not worked: i.e. stop then start AMDS; tuurn off iPad and PC, then restart both and reconfrom iPad to PC; reload iTunes.

  • This phone can not be used because the apple mobile device service is not started

    i plug my iphone into my computer and the message this phone can not be used because the apple mobile device service is not started pops up and wont let me download any music onto my phone. what can i do to make that stop happening?

    See Here
    http://support.apple.com/kb/TS1567

  • Sync problem, iTunes says: "This iPhone cannot be used because the Apple Mobile Device service is not started."

    Trying to sync my phone to update because it wont let me update apps on the phone itself. When I plug in to iTunes I'm getting a message saying "This iPhone cannot be used because the Apple Mobile Device service is not started." How do I fix this?

    iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X
    iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

  • On my registered iTunes computer, the following message appears every time one plugs in a device and refuses to load said device to be synced: "This iPod cannot be used because the Apple Mobile Device service is not started". They are all registered. Help

    On my registered iTunes computer, the following message appears every time one plugs in a device and refuses to load said device to be synced: "This iPod cannot be used because the Apple Mobile Device service is not started". Each device has been registered onto this account and this computer, and all have worked finely in the past. I am so confused as to why now seemingly without reason, none of our apple devices (one iPod, two iPhones) are allowed to have music and other material downloaded onto them. Also, as a side note, they still are charged by plugging them into the computer, however they do not even show up on the left-hand sidebar in iTunes.
    It should also be noted that for my iPhone it does not allow for the new update software to be uploaded; it just says that an error has occurred, nothing more.

    Try Here  >  AMDS  >  http://support.apple.com/kb/TS1567

  • What do i do when i plug in my i phone and it says "this iphone cannot be used because the Apple Mobile Device service is not started"

    i just bought a new iphone 4S and i had an ipod touch and when i went to sync my iphone to my itunes by plugging it in that message pops up how this phone cannot be used because the apple iphone device is not yet activated.
    what do i do to activate it? do i have to add the device or what?
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    I'd start with the following document with that one:
    iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

  • I plug my iphone into my computer, it says "This iphone cannot be used because the Apple Mobile Device service is not started'. How can I allow my iphone to sync with my itunes?

    I have registered my iphone online to my itunes account and made sure it was the same account on my iphone but it still will not allow me to upload my songs and videos onto my phone. I don't know what else to do?

    I'd start with the following document with that one:
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  • When plugging in my ipod touch on Itunes, it says this ipod cannot be used because the Apple mobile device service is not started. What can I do to remedy this. This has just started happening suddenly

    When pugging in my ipod touch on itunes, it says this ipod cannot be used because the apple mobile device service is not started. What can be done to remedy this? Up till yesterday I have not had this problem

    See:
    iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

  • Error message saying this device cannot be used because Apple mobile device service is not started.  What does this mean and how do I start service....had these devices for over a year now??

    When I tried to sync my iphone 4 and ipad in iturnes, an error message popped up saying this device cannot be used because Apple Mobile Device service is not started!  What does that mean and how do I start service?  I've had these devices for over a year and update and sync regularly and have never seen this message before!

    I got that message yesterday. I'm new at this so don't know if this is the correct solution but it worked for me. I reset my iPod by holding the 2 buttons down until the apple appears AND I restarted my computer. After that everything worked.

  • Apple Mobile Device Service has stopped working. Vista SP2, iTunes 10.5

    Hi there. I've been having an issue syncing my iPhone to iTunes. Here's a description of the problem:
    -With an up-to-date Apple Mobile Device Service, error windows constantly pop-up saying that it has stopped working. If I close the error window, another one pops up fifteen seconds later.
    -If I plug my iPhone into my computer, it is not recognized in iTunes, because Apple Mobile Device Service is not running.
    -This error does not occur on my desktop PC, so I have been able to sync my iPhone by loading all of my files onto a USB and transferring them onto it. However, I would much rather not.
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    -Extensively searched the internet for solutions
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    I am running Windows Vista SP2, and iTunes 10.5. My Internet Security suite is AVG Internet Security 2011. My iPhone is running iOS 5.0.0. Here is a full report of the error:
    Problem Event Name:    APPCRASH
    Application Name:    AppleMobileDeviceService.exe
    Application Version:    17.88.0.8
    Application Timestamp:    4e66ceff
    Fault Module Name:    kernel32.dll
    Fault Module Version:    6.0.6002.18449
    Fault Module Timestamp:    4da47967
    Exception Code:    c06d007e
    Exception Offset:    0003fc56
    OS Version:    6.0.6002.2.2.0.768.3
    Locale ID:    4105
    Additional Information 1:    599e
    Additional Information 2:    30e036b93244793a42096718411570bd
    Additional Information 3:    7229
    Additional Information 4:    80ac1a21efab121ee7fb685acd0c57bc
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    Just a shot in the dark, but have you downloaded any program from Megaupload, like MegaKey?  If so then that is your problem. I had been having the exact same problem for the past 2 weeks. I couldn't figure out what it was and tried everything that you have.. Then was on a board and someone mentioned Megakey. Having tried everything else, I uninstalled the program and reinstalled the current ITunes and AMDS. My Ipad and Iphone connected with no problem.

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