"Apple Mobile Device Support" doesn't install with iTunes

When I install iTunes 11.3 on my pc "Apple Mobile Device Support" doesn't install.
The installer installs
Apple Application Support
Apple Software Update
Bonjour
iTunes
But it doesn't install "Apple Mobile Device Support"
My OS is "Windows 8.1 64bit"
i have ESET Smart Security installed on my PC but when i want to install itunes i disable it .
i removed and installed itunes completely several times but it didn't help !
sb help me pls !!!!

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
tt2

Similar Messages

  • Windows 7 - apple mobile device support DOESN'T INSTALL

    Well, trying to get iTunes running on my windows 7 box, seems that everything installs except for Apple Mobile Device Support which needs to be there in order for iTunes to recognize the iPhone... and it is also required by the MobileMe application or it too won't install. I've followed Apple's support article HT1923 about 20 times, but still no luck... anyone get a 32bit version of iTunes working after a similar problem?

    I am having similar problems with iPhone 3G on Win7 x64. Prior to installing iTunes, Win7 Device Stage recognized the iPhone, but after installing iTunes (x64) latest version (9.0.1.8), all that shows up is "Apple Mobile Device USB Driver".
    iTunes seems to recognize the phone still, but other windows programs which had previously been able to connect to the phone (e.g Picasa sync photos) can no longer do so.
    Reinstall of itunes, all apple software does not seem to help.
    What is wrong? The apple mobile device support driver seems suspect to me...

  • Apple Mobile Device Support will not install! Any answers re rollback issue?

    Hi,
    Im running Windows 32bit and trying to install the latest Itunes version 10.5.1.42 after a few attempts i have managed to install all of it apart form Application Modbile Device Support (AMDS), therefore meaning that i can not sync with my new Iphone.
    Essentialy when it gets to installing AMDS it rolbacks. It can create the folders ok and but does not copy any drivers into the folders. All the other Apple folders in common files directory are ok and populated and work. I tunes work - just doesnt let me connect my phone as AMDS is empty.
    I have noticed a few threads regarding this issue over the years and tried lots of the suggestions:
    completely uninstalling Itunes and all traces of associated apple products. Manually removing residual files. Done this lots and lots of times, Itunes etc will install,  AMDS will not
    checked various permissions
    Ensured Windows updates are all up to date
    Removed other mobile phone software
    changed msconfig settings
    Im just going around in circles now. I cant bear the thought of running thorugh another uninstall of Itunes and ten watching it install again only to see the roll back bar appear and reverse!
    Any idea people?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
    In your case I suggest you start with a clean download of the setup file using the direct link. If reinstalling AMDS alone doesn't work try tearing everything down again.
    If that fails try the advice on rolling back to the last build of iTunes that worked for you.
    tt2

  • Apple Mobile Device Support won't install, keeps rolling back..

    I'm using Windows 7 64bit and i have everything updated. Since I've upgraded my iTunes to version 10.1, I can't sync my iPod Touch with it anymore.
    Each time I plug my iPod in,
    - the iPod could be detected by windows but not iTunes, and I keep getting the same error message " "This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64bit version of iTunes""
    - my iPod shows up as "Apple Mobile Device USB Driver" in devices and printers
    After searching through the internet, I've tried many fixes but none of them worked. I've tried,
    - downloading the latest iTunes and uninstalling it and reinstalling it again and again
    - uninstalling step by step and completely removed everything as guided by this website (http://support.apple.com/kb/HT1923)
    - extracting the AMDS MSI file from the iTunes64setup and run it separately
    - copying the registry files and the whole Apple Mobile Device Support folder from a Vista machine as recommended in some websites
    - creating a new user account with admin rights and reinstalling iTunes again after completely removing everything
    I've read a post (http://discussions.info.apple.com/thread.jspa?threadID=2531860) in which the user encounters a similar problem as well, and apparently the user solved this problem by replacing the files in C:\Windows\System32\DriverStore\FileRepository\netaapl64.infamd64_neutral26aa9fb28983e9b5
    C:\Windows\System32\DriverStore\FileRepository\usbaapl64.infamd64_neutral36363f69e6e22c1b
    with files he had extracted from the CAB files within the AMDS MSI installer from the iTunes64Setup download.
    But the problem is, whenever I try to extract the netaap164 and usbaap164 files from the AMDS MSI installer, using WinRAR, it says that the archive is corrupted and thus I won't be able to extract these files out.
    Can anyone give me any suggestions or teach me what to do? I'm really stucked and lost now. Thanks in advance. =)

    After a couple days searching the internet for a solution I pieced togetherwhat my problem was from several forums and fixed it; maybe my solution/problemis similar to all of yours. (NOTE: I’m running Windows XP Professional, 32-bit,with Service Pack 3 – so you’ll have to translate my issue into your Windows 7format because I have no idea how to operate things is that version of Windows.)
    I traced the error to the Apple Mobile Device USB Driver under"Universal Serial Bus Controllers" as others have too (everything inthe iTunes installation would install perfectly well except for Apple MobileDevice Support). However, my problem wasn't with the driver itself -- I had amissing .dll file on my computer for the Hardware Update Wizard (whenever Iwould 'right click’ any USB driver and select "Update", HardwareUpdate Wizard would not open; nothing would happen).
    So, I went searching for this problem next, and I found this website: http://kf.livejournal.com/208963.html?view=2699587#t2699587
    The page suggests that the problem is a missing .dll file called “newdev.dll”that should be located in “C:\WINDOWS\system32\” (again, I don’t know theequivalent folder for Windows 7, so someone else will need to find out where “newdev.dll”belongs) – I did a search of the .dll file on my computer and found it missing.However, I found another copy of it on my computer using “Seach Everything” (foundhere: http://download.cnet.com/Everything/3000-2379_4-10890746.html)– but, you can also use the Windows Search tool. There were copies located in “C:\Windows\system32\dllcache”and “C:\Windows\ServicePackFiles\i386”. (I would suggest searching for itrather than locating it manually in Explorer in case its in a hidden folder.)
    I copied one of the preexisting files of “newdev.dll” and pasted it into “C:\WINDOWS\system32\”.Then I tried re-installing Apple Mobile Device Support and it worked (norolling back installation). When I plugged my iPhone back into my USB “AppleMobile Device USB Driver” reappeared under “Universal Serial Bus controllers”in “Computer Management” – all I had to do was “Enable” it again and I hadaccess to my iPhone in iTunes again.
    Also, I had copied a preexisting file of AppleMobileDeviceSupport.msi to mydesktop prior to uninstalling everything, so when I tried to reinstall iTunesand Apple Mobile Device Support failed to install all I had to do later when Ifound the solution was reinstall AMDS. If you do not have a copy of “AppleMobileDeviceSupport.msi”try completely uninstalling everything (like so many other forums suggest, asdoes Apple, here: http://support.apple.com/kb/HT1925),and reinstall iTunes with the Hardware Update Wizard .dll file replaced. (I can’tsay if this entire reinstallation will work since I only had to install AMDS.)
    Hope my problem was your problem as well.

  • Apple mobile device support unable to install

    I have windows 8.1 and itunes "11.1.5.5".  I have tried uninstalling itunes and everything else that has to do with apple on my system many times and still get this error. I have also tried what I found in other discussions about installing apple mobile device on its own and when I try that I get this error.
    apple mobile device support wasn't installed on your computer.
    The installer encountered errors before apple mobile device support could be configured.
    Your system has not been modified. To tetry these operations at a later time, please run installer again."
    I have tried this many times as well as uninstalling everything that has to do with itunes and apple and I still can't get it to work.
    help!!!!

    You could try downloading and installing 7-Zip (free) and downloading a fresh copy of the iTunes installer, unpack the installer into its components using 7-Zip then try a standalone install of AppleMobileDeviceSupport. It may still fail to install but if so you may get useful error messages as to why not.
    See also Troubleshooting issues with iTunes for Windows updates.
    tt2

  • Apple Mobile Device Support Problem 7.7 with XP - PLEASE HELP!

    Very frustrating problem...
    I get the following message:
    "A later version of Apple Mobile Device Support is already installed. Installation of this version cannot continue."
    Same thing comes up with Quicktime. This setup prior to this update has worked seamlessly since I bought my 1st gen iPhone. Tried uninstalling both programs and received same error message. I've since deleted every apple reference on the system and cleaned the registry, rebooted several times and still get the error.
    Please help!

    "A later version of Apple Mobile Device Support is already installed. Installation of this version cannot continue."
    Go into your Add/Remove programs control panel, and uninstall "Apple Mobile Device Support".
    If you were able to uninstall Apple Mobile Device Support, restart the PC and try another iTunes install.
    If Add/Remove won't let you uninstall Apple Mobile Device Support, or there no entries the for Apple Mobile Device Support there, or even after apparently successfully uninstalling AMDS, an iTunes install still won't go through (throwing the same message at you), download and install the Windows Installer CleanUp utility:
    Description of the Windows Installer CleanUp Utility
    Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any entries called "Apple Mobile Device Support" in the list of programs in CleanUp, select those entries, and click “remove”.
    Quit out of CleanUp, and restart the PC.
    Does an itunes install go through properly after that?

  • ITunes 8.2 Apple Mobile Device Support does not install

    I am unable to complete the full 8.2 install on my machine - the AMDS component fails to install, although the rest of the packages go in successfully. Unfortunately, without AMDS, I can't sync' my iPhone 3G, nor my iPod.
    Having broken out the AMDS package from the 8.2 installer .exe, and tried to run it separately from the command line with logging enabled, the error appears to occur while trying to install the USB drivers themselves - the relevant lines are inserted here:
    DIFXAPP: INFO: ENTER: DriverPackageInstallW
    DIFXAPP: INFO: Installing INF file 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl64.inf' (Plug and Play).
    DIFXAPP: INFO: Could not open file C:\Windows\System32\DriverStore\FileRepository\usbaapl64.infamd64_neutralb6bcda7a7950fa43\usbaapl64.inf. (Error code 0xE0000003: The syntax of the INF is invalid.)
    DIFXAPP: ERROR: PnP Install failed. (Error code 0x3EE: The volume for a file has been externally altered so that the opened file is no longer valid.)
    DIFXAPP: INFO: Attempting to rollback ...
    DIFXAPP: INFO: No devices to rollback
    DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x3EE)
    DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl64.inf'
    DIFXAPP: ERROR: InstallDriverPackages failed with error 0x3EE
    DIFXAPP: RETURN: InstallDriverPackages() 1006 (0x3EE)
    CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    Action ended 21:16:25: InstallFinalize. Return value 3.
    Action 21:16:25: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    I'm unable to break open the .msi fully because it is apparently 'corrupt', although that doesn't seem to stop Windows having a go. That said, the little that I can peer into it, the relevant .INF file mentioned in the log appears to be zero length.
    Backing out the full install and downgrading to 8.1.1 seems to work fine, except that now MobileMe won't work because it's keyed to iTunes 8.2!!
    Has anyone else seen this problem? Has anyone else got a valid AMDS .msi file I can try?!
    Thanks,
    ANdy

    Maybe a little bit of forum necromancy going on here, but I thought it was worth posting for W7 RC users. aclc's post got me thinking about this tonight when I had issues updating my iTunes, and after some hard work investigating the issue, I figured out what has to happen. Basically aclc is exactly right with the root of the issue - I'm simply expanding the idea to involve instructions for those who can't afford to or won't be bothered with finding out the details of the solution.
    Please note that these instructions were written assuming you are using an administrator-level account on a 64-bit Windows 7 Release Client installation, but should help 32-bit users if they have the same experience - I have not tried this solution on a 32-bit box. This fix has been administered using iTunes 9, so I have personally verified this will work with that version of iTunes.
    iTunes 9 issue: iTunes requesting that you uninstall and reinstall for Apple Mobile Support after trying to install iTunes 9 on Windows 7 RC x64
    Resolution:
    By now you've already gone through the failed install on Apple Software Update, and may or may not have manually downloaded iTunes...I'm going to start from the beginning for the benefit of anyone who doesn't want to waste the hour and a half that I did to figure this one out (actually i detoured to read up on a few things for most of that time to feed my inner nerd, but I digress). Plus, this should help with retail Windows 7 users (provided Apple and MS haven't worked this out amongst themselves).
    1 - TURN OFF UAC
    a) Hit Windows Key + R to open the Run command box, type "msconfig", and hit enter or click OK.
    b) Go to the Tools tab, highlight Change UAC Settings and click the Launch button.
    c) Move the slider all the way down to the bottom to turn off UAC.
    d) Reboot your PC for the changes to UAC to take effect.
    2 - INSTALL iTUNES AND APPLE MOBILE SUPPORT THE RIGHT WAY (A.K.A. NOT LIKE THE INSTALLER TRIES TO)
    a) In Apple Software Update, go to Tools | Open Downloaded Updates Folder... (if already downloaded and the installation has failed)
    -or-
    Use the Download and Install Manually feature of the Tools menu (if you have not already tried to install via Apple Software Update)
    b) Locate the iTunes installer and the Apple Mobile Software Update installer. For me they were called:
    iTunes64.msi
    AppleMobileDeviceSupport64.msi
    c) Right-click one of the files identified in 2a. Select Properties, and go to the Compatibility tab. Check the "Run this program in compatibility mode for:" box and select "Previous Versions of Windows". Click Apply. Repeat for the other file in Step 2a.
    d) Run the Apple Mobile Device Support installer identified in 2a. With UAC and compatibility mode both turned off, you should have a clean install.
    e) IF YOU HAVE ALREADY INSTALLED iTUNES AND GOTTEN THE MESSAGE THAT YOUR MOBILE DEVICE SUPPORT IS NOT COMPATIBLE, DON'T PANIC - HERE'S THE FIX: Right-click the iTunes installer identified in 2a and select Repair. You should see a progress bar but will not have to go through a full install. Voila! Open iTunes, plug in your iPhone, and you should be good to go.
    IF YOU HAVE NOT YET ATTEMPTED TO INSTALL iTUNES, simply run the installer for iTunes identified in 2a.
    There you have it - this should do it for you and save someone the aggravation of figuring this out on their own.
    Don't forget to turn UAC back on if you need/want it on.
    Hope this helps!!
    ~NB
    PnT forever.
    Message was edited by: Nightborne

  • Apple Mobile Device Support fails to install, remains unsolved.

    i came back to the forums after a coupld of months, and this issue is still unsolved, will support please read this and answer us, it seems i am not the only one with such problems. so i will repost this issue here hoping to find a solution.
    Thank you.
    Reading through the forums, i found many with this same error, some said reinstalling solves this problem, but for me, and many others, it did not, so here is a log of the installation where the error shows, please look at it and tell us wheat to do,
    Action 8:21:17: InstallFiles. Copying new files
    Action 8:21:18: MsiRollbackInstall.
    Action 8:21:18: MsiInstallDrivers.
    DIFXAPP: ENTER: InstallDriverPackages()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'UI Level' is 5.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'componentPath' is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-1605124395-1919374747-2981180892-1004\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-1605124395-1919374747-2981180892-1004') ...
    DIFXAPP: INFO: ENTER: DriverPackageInstallW
    DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
    DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
    DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
    DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
    DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
    DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
    DIFXAPP: InstallDriverPackages failed with error 0x52
    DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
    Action ended 8:21:20: InstallFinalize. Return value 3.
    Action 8:21:20: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    DIFXAPP: ENTER: RollbackInstall()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
    DIFXAPP: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    Rollback: Copying new files
    Rollback: Moving files
    Rollback: Creating folders
    Rollback: Removing system registry values
    Rollback: Deleting services
    Rollback: Stopping services
    Rollback: Updating component registration
    Action 8:21:41: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    DIFXAPP: ENTER: RollbackInstall()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
    DIFXAPP: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    Rollback: Copying new files
    Rollback: Moving files
    Rollback: Creating folders
    Rollback: Removing system registry values
    Rollback: Deleting services
    Rollback: Stopping services
    Rollback: Updating component registration
    Action ended 8:22:00: INSTALL. Return value 3.
    Action ended 8:22:00: ExecuteAction. Return value 3.
    Action 8:22:00: SetupCompleteError.
    Action start 8:22:00: SetupCompleteError.
    Action 8:22:00: SetupCompleteError. Dialog created
    Action ended 8:22:03: SetupCompleteError. Return value 2.
    Action ended 8:22:03: INSTALL. Return value 3.
    === Logging stopped: 1/11/2008 8:22:03 ===
    MSI (c) (10:8C) 08:22:03:595: Product: Apple Mobile Device Support -- Installation failed.
    now i went to the directory where the driverfiles should be, and paused the installation just before it starts rolling back and made a copy of the whole thing, the driver files are being extracted, and thinking it may have failed to find them, i restarted the installation and paused it after it extracted the files, copied over my backup files to where they should be, and resumed, same thing happened, failure again.
    I stopped all the services running, (msconfig / startup and services) and that still did not help, i went through my registry for every "apple" and deleted it, after uninstalling all apple products, that did not help, i ran windows install clean up and made sure that quicktime and itunes and apple updatea re not installed, did the whole thing again, no luck.......
    Can someone please tell me what is going on, i can run it just fine on my other machine, which is running windows xp pro as well, the only thing different i did on this one was that i plugged in the Iphone before installing the software, whereas i ran the itunes installer on that one before i plugged in the iphone, and yes, i did get the iphone driver as a camera at first, and i changed it later by pointing the update driver to the same directory where applemobiledevicesupport extracted the 3 driver files :
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
    and the files are usbaapl.cat , usbaapl.inf, and usbaapl.sys
    please look into this issue, i've done everything i could think of,
    Thank you.
    Windows XP Pro

    *"will support please read this and answer us"*
    These are user to user forums. Apple employees do not take part in them.

  • Apple Mobile Device Support fails to install ??

    Reading through the forums, i found many with this same error, some said reinstalling solves this problem, but for me, and many others, it did not, so here is a log of the installation where the error shows, please look at it and tell us wheat to do,
    Action 8:21:17: InstallFiles. Copying new files
    Action 8:21:18: MsiRollbackInstall.
    Action 8:21:18: MsiInstallDrivers.
    DIFXAPP: ENTER: InstallDriverPackages()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'UI Level' is 5.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'componentPath' is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-1605124395-1919374747-2981180892-1004\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-1605124395-1919374747-2981180892-1004') ...
    DIFXAPP: INFO: ENTER: DriverPackageInstallW
    DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
    DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
    DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
    DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
    DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
    DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
    DIFXAPP: InstallDriverPackages failed with error 0x52
    DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
    Action ended 8:21:20: InstallFinalize. Return value 3.
    Action 8:21:20: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    DIFXAPP: ENTER: RollbackInstall()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
    DIFXAPP: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    Rollback: Copying new files
    Rollback: Moving files
    Rollback: Creating folders
    Rollback: Removing system registry values
    Rollback: Deleting services
    Rollback: Stopping services
    Rollback: Updating component registration
    Action 8:21:41: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    DIFXAPP: ENTER: RollbackInstall()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
    DIFXAPP: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    Rollback: Copying new files
    Rollback: Moving files
    Rollback: Creating folders
    Rollback: Removing system registry values
    Rollback: Deleting services
    Rollback: Stopping services
    Rollback: Updating component registration
    Action ended 8:22:00: INSTALL. Return value 3.
    Action ended 8:22:00: ExecuteAction. Return value 3.
    Action 8:22:00: SetupCompleteError.
    Action start 8:22:00: SetupCompleteError.
    Action 8:22:00: SetupCompleteError. Dialog created
    Action ended 8:22:03: SetupCompleteError. Return value 2.
    Action ended 8:22:03: INSTALL. Return value 3.
    === Logging stopped: 1/11/2008 8:22:03 ===
    MSI (c) (10:8C) [08:22:03:595]: Product: Apple Mobile Device Support -- Installation failed.
    now i went to the directory where the driverfiles should be, and paused the installation just before it starts rolling back and made a copy of the whole thing, the driver files are being extracted, and thinking it may have failed to find them, i restarted the installation and paused it after it extracted the files, copied over my backup files to where they should be, and resumed, same thing happened, failure again.
    I stopped all the services running, (msconfig / startup and services) and that still did not help, i went through my registry for every "apple" and deleted it, after uninstalling all apple products, that did not help, i ran windows install clean up and made sure that quicktime and itunes and apple updatea re not installed, did the whole thing again, no luck.......
    Can someone please tell me what is going on, i can run it just fine on my other machine, which is running windows xp pro as well, the only thing different i did on this one was that i plugged in the Iphone before installing the software, whereas i ran the itunes installer on that one before i plugged in the iphone, and yes, i did get the iphone driver as a camera at first, and i changed it later by pointing the update driver to the same directory where applemobiledevicesupport extracted the 3 driver files :
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
    and the files are usbaapl.cat , usbaapl.inf, and usbaapl.sys
    please look into this issue, i've done everything i could think of,
    Thank you.

    I have the exact same problem on my workstation and previously solved it by installing iTunes on a different computer and copying all the files and registry keys to my workstation. However, it didn't solve the problem when i tried to update to itunes 7.6 ...
    Is there any solution yet?

  • IPod Nano 6g not syncing - Apple Mobile Device Support can't install

    i recently got iTunes working again on my computer. my grandfather wanted me to sync his old iPod Nano, so i did that and it worked fine. i then tried to sync my own iPod Nano 6g, and it gave me the error:
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    http://www.apple.com/support/itunes/ituneshelp/?kbase=TS1363&viewlocale=en_US
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    i first tried a simple complete uninstall then reinstall of iTunes, but i noticed during the install that when the installer got to the stage of installing Apple Mobile Device Support, it would stop and then say 'rolling back action' and the loading bar would move backwards, before installing the rest of iTunes as normal. hence, AMDS was still uninstalled and my iPod still wasn't being recognized by iTunes.
    i tried extracting the iTunesSetup.exe file, and then running the AppleMobileDeviceSupport.msi file separately, but it would give me the same rolling back action thing and it would end in 'installation interrupted, system was not modified, please try again later'. tried disabling my anti-virus then installing iTunes, then disabling my anti-virus and running the AppleMobileDeviceSupport.msi separately but nothing was different.
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    i first tried a simple complete uninstall then reinstall of iTunes, but i noticed during the install that when the installer got to the stage of installing Apple Mobile Device Support, it would stop and then say 'rolling back action' and the loading bar would move backwards, before installing the rest of iTunes as normal. hence, AMDS was still uninstalled and my iPod still wasn't being recognized by iTunes.
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    http://discussions.apple.com/thread.jspa?messageID=11493765&#11493765

  • Is there a Definitive Answer? Apple Mobile Device Support won't install

    Firstly apologies, i have lost track of the number of threads i have read on this site, but none seem to resolve the issue. I am running Windows 7 64Bit (Professional), also have the same problem on a XP SP3 laptop... but the works laptop will allow the install, also win7 64 bit (but not alllowable software so need to uninstall)
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    So, after another evening of trawling the internet i found the following and decided it was worth a try
    http://randomwindowstips.wordpress.com/2009/12/08/windows-7-itunes-9-software-is -not-installed/
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    Copy the following folders from a working machine to your machine (apologies if you don't know anyone with a working copy, keep an eye on the link as it will be updated)
    C:\Program Files\Common Files\Apple\Mobile Device Support
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
    Next, type regedit into windows search and allow the programme to start. Go to the following address:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apple Inc.\Apple Mobile Device Support]
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Apple Mobile Device]
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    Good luck to anyone who finds this.

  • Apple Mobile Device Support Will NOT Install - Win 8 OS

    I uninstalled EVERYTHING Apple...all folders, all apple software. I went through my computer and everything was removed. I did not go through the registry and remove anything so that may be where the problem is.
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    I have the same problem with Win7. Did uninstall so many times now I can do it in my sleep. I did one thing which seemed to work for a while. After I uninstalled itunes 11, I reinstalled the earlier version. That brought back the Apple Mobile Device Support feature. Then I updated itunes to the latest version. Then I get the same message about amds not the latest version and uninstall itunes etc...(evern though when I check amds IS the latest version). It's a merry go round. Can't sync my iphone 4s or iPad 3. I finally got rid of itunes 11.1.1. Guess I just have to sit back and wait for a while until the new version comes out or until someone figures out a solution.

  • Apple Mobile Device Support won't install via software distribution tool

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    DIFXAPP: INFO: 'Component' is 'usbaapl.inf'
    DIFXAPP: INFO: Component state 0x2 -> 0x3
    DIFXAPP: INFO: 'ComponentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}
    DIFXAPP: INFO: 'Flags' is 23
    DIFXAPP: INFO: component path is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\
    DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-1960408961-436374069-1801674531-500'.
    DIFXAPP: INFO: creating HKEY_USERS\S-1-5-21-1960408961-436374069-1801674531-500\Software\Microsoft\Wind ows\CurrentVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593} (User's SID: 'S-1-5-21-1960408961-436374069-1801674531-500') ...
    DIFXAPP: ERROR 0x57 encountered while creating subkey for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
    DIFXAPP: RETURN: ProcessDriverPackages() 87 (0x57)
    Action ended 15:59:25: MsiProcessDrivers. Return value 3.
    Action ended 15:59:25: INSTALL. Return value 3.
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    Trying to install iTunes v10.0.1.22 in corporate environment using a software distribution application. The individual components Apple Application Support v1.3.2, QuickTime v7.68.75 and iTunes v10.0.1.22 all install successfully. Apple Mobile Device Support v3.2.0.47 fails with the following in the install log file:
    DIFXAPP: ENTER: ProcessDriverPackages()
    DIFXAPP: INFO: 'Component' is 'usbaapl.inf'
    DIFXAPP: INFO: Component state 0x2 -> 0x3
    DIFXAPP: INFO: 'ComponentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}
    DIFXAPP: INFO: 'Flags' is 23
    DIFXAPP: INFO: component path is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\
    DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-1960408961-436374069-1801674531-500'.
    DIFXAPP: INFO: creating HKEY_USERS\S-1-5-21-1960408961-436374069-1801674531-500\Software\Microsoft\Wind ows\CurrentVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593} (User's SID: 'S-1-5-21-1960408961-436374069-1801674531-500') ...
    DIFXAPP: ERROR 0x57 encountered while creating subkey for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
    DIFXAPP: RETURN: ProcessDriverPackages() 87 (0x57)
    Action ended 15:59:25: MsiProcessDrivers. Return value 3.
    Action ended 15:59:25: INSTALL. Return value 3.
    The Apple Mobile Device Support component installs without failure when run manually from a command line but we have not been able to find a way to successfully install running an unattended install via a remote management software distribution tool (in this case Tivoli).
    Please help, we need to roll this out to corporate executives to support the new iPhones being supplied to them.

  • Apple mobile device support 64 wont install

    Hello all,
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    1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes &amp; related installer files:
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    Apple Mobile Device Support  
    Bonjour  
    Apple Application Support (iTunes 9 or later)
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  • Apple Mobile Device Support failed to install

    I just downloaded the latest version of iTunes, however, the Apple Mobile Device Support program will not download. I have removed iTunes and re-installed it numerous times. When I plug my phone or iTouch in to my computer, it does not recognize it and tells me to uninstall and re-install the 64bit version. I have with no success. I am running Windows 7. I have followed all the advice I could find on the Apple Support site. Any suggestions or ideas would be greatly appreciated.

    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
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    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
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