Apple Mobile Device Support Problem 7.7 with XP - PLEASE HELP!
Very frustrating problem...
I get the following message:
"A later version of Apple Mobile Device Support is already installed. Installation of this version cannot continue."
Same thing comes up with Quicktime. This setup prior to this update has worked seamlessly since I bought my 1st gen iPhone. Tried uninstalling both programs and received same error message. I've since deleted every apple reference on the system and cleaned the registry, rebooted several times and still get the error.
Please help!
"A later version of Apple Mobile Device Support is already installed. Installation of this version cannot continue."
Go into your Add/Remove programs control panel, and uninstall "Apple Mobile Device Support".
If you were able to uninstall Apple Mobile Device Support, restart the PC and try another iTunes install.
If Add/Remove won't let you uninstall Apple Mobile Device Support, or there no entries the for Apple Mobile Device Support there, or even after apparently successfully uninstalling AMDS, an iTunes install still won't go through (throwing the same message at you), download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any entries called "Apple Mobile Device Support" in the list of programs in CleanUp, select those entries, and click “remove”.
Quit out of CleanUp, and restart the PC.
Does an itunes install go through properly after that?
Similar Messages
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"Apple Mobile Device Support" doesn't install with iTunes
When I install iTunes 11.3 on my pc "Apple Mobile Device Support" doesn't install.
The installer installs
Apple Application Support
Apple Software Update
Bonjour
iTunes
But it doesn't install "Apple Mobile Device Support"
My OS is "Windows 8.1 64bit"
i have ESET Smart Security installed on my PC but when i want to install itunes i disable it .
i removed and installed itunes completely several times but it didn't help !
sb help me pls !!!!For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
tt2 -
Apple mobile device support was not installed on your computer, help please!
I bought iphone 6+ yesterday but when I connect it to the computer, itunes did not find it and there has no charging sign.
When I connect my iphone 4s to the computer, itunes detect it and the charging sign was there.
I thought it must be itunes' problem so I uninstall itunes and when I want to reinstall itunes, the problem came.
It start to rolling back action after copying new files.
Then I tried to uninstall appleapplicationsupport, bonjour, applemobiledevicesupport.
When I start to reinstall apple mobile device support, it encountered errors and start to rolling back.
Please help me!Follow the instructions here for correctly removing and reinstalling iTunes: Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
If you don't have any of these operating systems there's a link on the page for XP.
If you have a Mac just drag the iTunes app from the Applications folder to trash, empty trash, then download and install a clean copy from http://apple.com/itunes. -
Why won't Apple Mobile Device Support install with itunes setup??
Why won't Apple Mobile Device Support install with itunes setup?? I keep trying to reinstall, and installs everything but Apple Mobile Device Support. How come. will someone please help me?? I updated windows, and thoroughly removed everything before i reinstalled itunes. I don't know why it's Apple Mobile Device Support isn't going on there. HELP! Is there anyway i can just download and install Apple Mobile Device Support by itself???!
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if a component such as Apple Mobile Device Support won't install normally.
tt2 -
Hi I'm not able to upgrade my Mac OS X 10.5.8 to itunes 10.5 Keep getting message "the following install failed. run pre upgrade script for apple mobile device support" contact software manufacture for assistance. any help please?
Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
ITunes 9 says i need a new version of Apple Mobile Device Support???
I just downloaded the new iTunes 9 and the day AFTER that i plugged in my iPod touch, but it said i need a new version of Apple Mobile Device Support.. What is that & PLEASE TELL ME HOW TO GET IT. I'm using a Windows Vista, by the way.
See if this article can help you all: Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista, http://support.apple.com/kb/HT1923
BTW, this is the Connecting iPod Touch to a Mac forum. You might get more advice in the Windows forum: http://discussions.apple.com/forum.jspa?forumID=1217 -
Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....I hit retry and it came up again. I hit ignore and it prompted me to hit finish so Itunes can open. I looked thru alot of these posts on here to try and resolve this problem myself but it's not working too well...I downloaded Itunes to my desktop so I can right click it with the program i downloaded called WinRAR. I extracted it and then went into the folder called Itunes64setup. I saw the file called AppleMobileDeviceSupport64 in there so I began to try and download it on it's own. Well that didn't work as I planned and got this error message:
Apple Mobile Device Support wasn't installed on your computer. The installer encountered errors before Apple Mobile Device Support could be configured. Your system has not been modified. To retry these operations at a later time,please run the installer again.
Well I tried to run it again and came up with the same message...I see that some people got great support to help them so I am hoping someone can help me as well. I know "b nor" is very qualfied and hopefully can help me! Please advise what I can do. Thank youHi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy -
I have a problem with my apple mobile device support file
Hey guys!
i'm really having a problem with my apple mobile device..
whenever i connect my cable to my computer WITHOUT the apple mobile device support file/program..my ITOUCH can sync and it WORKS!
but ITUNES doesnt sync in with my itouch because ITUNES doesn't work without the apple mobile device support program.. SO...
i reinstalled my ITUNES
i reinstalled my mobile device support file/program
i even changing it to AUTO (what they said about control panal, program, service, thingy)
I RESTARTED everything.. i think i did almost everything there is in apple support!
with NO LUCK! was it able to connect my computer.. UNLESS i take the apple mobile device support program OUT! @.@
i really need your help guys D:
P.S i dont have a Virus! i have a really good computer that is stable, so i'm certain i dont have a virus doing this.. but do you happened to know why it's causing this? Also how can i fix it?
BTW.. IT IS A CODE 52 i don't know what that means..
PLEASE AND THANKS YOU GUYS~ <3All I can suggeset is:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Have you looked at the AMDS topic of:
iOS: Device not recognized in iTunes for Windows
Do you have han image capture programs linstalled like for a camers or scanner? -
Problem installing Apple Mobile Device Support with iTunes 11.1
I am running Windows 8 and was running the previous version of iTunes along with support for my iPad2, iPhone4s and iPhone5. Everything was working perfectly.
Yesterday, I performed the OTA upgrade of ios7 on my iPhone5. When I connected the phone to my PC, iTunes said that I needed to upgrade to 11.1. So I did, except that it rolled back saying that it was unsuccessful and to try again. I then downloaded the standalong iTunes64 installer. The new version of iTunes installed, however the Mobile Device Support was not working. iTunes did not recognize the phone and Windows device manager showed a driver problem.
So, I then followed the instructions in http://support.apple.com/kb/HT1923 to uninstall all things Apple from my PC. I then rebooted/reinstalled. Same thing happened. I uninstalled everything a second time, and then went thru the registry searching for "apple" and "mobile device" and removed all references. This took a while. I rebooted and reinstalled once again. Same thing once more. I then extracted the files from the iTunes64 installation exe and attempted to install just the mobiledevicesupport.msi. It keeps rolling back with an unspecified error. The error code in the Windows event log is 1603.
I then unpacked the mobiledevicesupport.msi file, went to device manager and told it to find the driver, pointing it directly at the new driver files. No good, I get some "operation not supported" type message.
I am out of things to try. Any ideas would be appreciated. Thanks.So, all is done!
With the "Microsoft Windows Installer CleanUp utility installer file (msicuu2.exe)"
I could clean uninstall the "Apple Mobile Device Support".
Hope, this will help other people.
(o: andreas -
I have been getting the MSVCR80.dll missing message.
Been on the Apple site and following instruction.
Going down the list has instructed I have Deleted I Tunes.
Deleted Apple Software Update
But when I try to delete Apple Mobile device it wouldn't delete so went into program files has the instructions say by going to Program Files\common Files\Apple\Apple Mobile Device Support Folder.
It still wouldn't delete saying it was being used.
I opened the file and highlighted all the folders and pressed delete, most of them have disapeared into my recycle bin but the folder still holds AppleMobileService, AppleMobileDeviceService_main.dll and MobileDevice.dll.
Message when I right click the first file is AppleMobileService I am told this action can't be completed because file is open in Apple Mobile Device. Close and Try again.
When I click the next file AppleMobileDeviceService_main dll it says It comes up with This action cannot be completed and File description Apple Mobile Device Service. Company Apple Inc. File Version 17.323.0.9 Date Created 7/9/2013. Try again...... and finally MobileDevice.dll come up with same message but file version 710.0.0.4 Date Created 7/9/2013 Size 902KB Both say Try Again but the same thing just recurred.
I have left my lap top on hoping that I a swift reply.
I am certainly no computer wizard and simply trying to follow the instructions to get rid of the box which keep coming up everytime I switch the lap top on saying APS Daemon.exe-System Error. The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem. I had looked at the internet and there appears to be warnings not to click on the button.
I have had an apdate from Apple for the I Tunes but it wouldn't update. I thought that may have sorted it so whilst I had a few hours I thought I would go through the process that is advised on Apple's website.
I hope I have not ruined my computer. I haven't even tried deleting Bonjour or Apple Application Support (I Tunes 9 or later) has these are supposed to come after the step I am on.
Please HELP!!!!!Sorry I missed your post. Anyone else with the same issue should find useful resources at Troubleshooting issues with iTunes for Windows updates.
tt2 -
When I plug my iPhone 4s into my PC, I get a message that says iTunes needs a newer version of Apple Mobile Device Support. It wants me to uninstall both the AMDS and iTunes and then reinstall iTunes. iTunes won't recognize my phone and so I can't synch it. Has anyone else run into this problem recently and how did you resolve it? Thanks!
Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.
-
A problem in apple mobile device support uninstallation
I cant uninstall apple mobile device support.but this problem does't exist for other components like itunes and bonjour and etc.when i reinstall itunes by downloading a new setup it stucks on middle by "rolling back" the process and install only itunes,bonjour.after opening the new itunes software it states that my apple mobile device support is not up to date .and please uninstall both itunes and apple mobile device support and reinstall them again!!but the problem is i cant uninstall apple mobile device support.Can any one help me to uninstall apple mobile device support.and also the file path of the apple mobile device support does not exist.if ther any way to upgrade apple mobile device support can you all let me know that.
So, all is done!
With the "Microsoft Windows Installer CleanUp utility installer file (msicuu2.exe)"
I could clean uninstall the "Apple Mobile Device Support".
Hope, this will help other people.
(o: andreas -
After syncing with iTunes, Apple Mobile Device Support uses 83-99% of CPU
After syncing with iTunes 10.4.0.80, everything becomes very slow on my XP Home PC with 2G RAM. Apple Mobile Device is reported as using 83-99% of the CPU cycles. Shutting down and restarting Apple Mobile Device solves the problem and reduces CPU cycles to 0%. (I have written a small batch program to stop and restart the Apple Mobile Device to achieve this.) Does anyone have any thoughts about why the Apple Mobile Device process won't release when the sync is finished?
i deleted itunes and mobile support and now when i reinstall itunes the mobile support does not come back with it as when it tries to install that it just says rolling back after it is almost done
The AMDS install roll-back (on XP) can be caused by old driver componentry "stuck" in the bowels of your OS. If that's what is going on, we can get past this ... but I'm afraid it's a bit of a performance.
First, go into "My Computer". Go "Tools > Folder Options". Go to the view tab.
Make sure "Show hidden files and folders" is selected.
Make sure "Hide extensions for known filetypes" is unchecked.
Make sure "Hide protected operating system files (Recommended)" is unchecked.
Click OK.
Now in "My Computer", open "Local Disk C:" or whichever drive your Operating System is installed on.
Open the "Windows" folder.
Open the "system32" folder.
Open the "DRVSTORE" folder.
In there look to see if you have either of the following two folders:
netaapl_(LongStringOfNumbers)
usbaapl_(LongStringOfNumbers)
If you find either of them, drag them out onto the desktop. (Don't touch any other files or folders you see in there.)
Now go back into the "system32" directory.
Open the "Drivers" directory.
Look for either of the following two files:
netaapl.sys
usbaapl.sys
If you see either of them in there, drag them out onto the desktop. (Again, don't touch any other files or folders you see in there.)
Now restart the PC. Uninstall iTunes again, and then try reinstalling it again. Does Apple Mobile Device Support install this time? -
Problem Uninstall Apple Mobile Device Support
Hallo,
wenn ich iTunes komplett deinstallieren möchte, so wie hier angegeben:
http://support.apple.com/kb/HT1925?viewlocale=de_DE
ist bei
"11. Entfernen Sie alle Programmeinträge für Apple Mobile Device Support auf die gleiche Weise wie Sie iTunes entfernt haben."
eine Fehlermeldung:
Apple Software Update:
"Es liegt ein dieses Windows Installer-Paket betreffendes Problem vor. Ein für den Abschluss der Installation erforderliches
Programm konnte nicht ausgeführt werden. Wenden Sie sich an das Supportpersonal oder den Hersteller dieses Paketes.
<<<< ok >>>>.
Uninstall wird abgebrochen, das Programm nicht entfernt.
Wie komme ich weiter?
Danke
(o: andreasSo, all is done!
With the "Microsoft Windows Installer CleanUp utility installer file (msicuu2.exe)"
I could clean uninstall the "Apple Mobile Device Support".
Hope, this will help other people.
(o: andreas -
Apple Mobile Device Support Doesnt Seem To Be Installing With Itunes
Title says it all really, i have been doing troubleshooting on installing itunes on my computer which is running windows 7 ultimate (64bit) once i got it installed finally and plugged my ipod (touch) in it came up with the message "this ipod cannot be used because the required software is not installed" (i have reinstalled many times) & from previous troubleshooting i figure i should be re-installing mobile device support or something, but it is not located in my add or remove programs, which suggests that for some reason it is not installing with itunes and i desperately want to update my ipod.
Any help is GREATLY appreciated.Huh. Well, might be a bit stumped here. Here's one last thing to try.
1. Plug-in your iPhone and uninstall the driver (Right-click it in device manager and choose "Uninstall")
2. Uninstall iTunes and all apple software.
3. DELETE the two registry entires we created earlier:
HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Services\Apple Mobile Device
HKEYLOCALMACHINE\SOFTWARE\Apple Inc.\Apple Mobile Device Support
4. Reboot
5. Re-download and Re-install the latest iTunes
6. Follow the steps in my Blog again, but this time, just put it in the same directory I had C:\Program Files\Common Files\Apple
7. Reboot and try again.
Like I said, who knows, I'm not sure on this since I don't have a 64-bit version to test it on, but it's worth a shot, right?
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