Apple mobile device will not install on my computer (hp pavilion g7-1237 dx Notebook PC). Can someone please help me?

Apple mobile device will not install on my computer (hp pavilion g7-1237 dx Notebook PC). Can someone please help me?

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Similar Messages

  • I've been trying to install itunes on windows 7 but apple mobile device will not install

    I've finally managed to narrow the problem down to the following file:
    C:\Users\xxxxx\AppData\Local\Temp\Rar$DIa0.119\AppleMobileDeviceSupport64.msi: The archive is corrupt
    this is the file delivered with itunes and it's definitely causing the problem because when I try to install one I downloaded from
    http://www.javakrypt.com/itunes/
    it installed ok, however when I try to run itunes the amd driver is installed the ipod connects but itunes has a version issue with the AMD driver and asks for a reinstallation of itunes.
    My question to apple is where can I download an incorrupted AppleMobileDeviceSupport64.msi file for the latest release of itunes, and can you pleas everify that the version you are deploying with the current version is not corrupted.(The first file I see when I extract the MSI file has a random character file name with no modified date and a size of 16640. WInrar refuses to extract any files from the msi file.
    I believe many people are having this problem and if they can get this file it may their problem as well.

    OK I've fixed the problem and my thanks go to redmars.com.au (link below plus copy of solution)
    http://www.redmars.com.au/blog/itsupport/327
    To summarise what I did I
    0. the pnputil -e uninstallation didn't work for me so 
    1. modified the permissions on the C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_hexidecidforyourcomputer folder so that I could access it
    2. I deleted the files in this folder
    3. Retried the install from command line with log file enabled but it still rolled back, but in the log file I noted it wasn't finding the netaapI64 files and when I checked the above folder these files were missing.
    4. I tried copying the files from the msi file using winrar but this failed passing a file corrupted error message and files copied had a zero byte size (i.e. empty)
    5. I copied the files from a friends folder who didn't have this problem files are (netaapI64.cat, netaapI64.inf, netaapI64.PNF, netaapI64.sys and wdfcoinstaller01009.dll)
    6. retried the install from the command line and it worked. Started itunes connected itouch, it installed the drivers and the itouch appeared in itunes.
    I can now access my ipod from itunes.
    The only problem now you face now is how to get the uncorrupted files detailed above. Does anyone have a solution to this? Winrar states files are corrupted. but they obviously aren't otherwis ethe installation wouldn't work.
    text for solution here follows :
    I recently came across a problem on a Windows 7 64bit laptop where Apple's iTunes was failing to recognise a connected iPhone. It was giving a error that the wrong version of iTunes was installed and I should install the 64bit version of iTunes. As I had no idea how what had been performed up until this point I performed a full uninstall of iTunes. I then downloaded the latest version of iTunes 10.5.1 and ran through the installer. At one point during the install I noticed the install gave the message 'Rolling back action' and thought to myself this cannot be good.
    At the end iTunes indicated it had a problem installing and I should try again. The weird thing is if you didn't pay attention to the message you could quite easily click on ok and iTunes will work except it'll fail to recognise any iPod, iPhone or iPad device. To help identify what actually failed to install I checked the windows services management console and found the Apple Mobile Device Service was missing. This makes sense because it's that service which communicates with the iPhone. The question is why was the Apple Mobile Device Service (AMDS) failing to install?
    To find out I needed to capture a log file of the install process. A bit of research helped me identify that the iTunes64Setup.exe contained 5 separate windows installer files:
    AppleApplicationSupport.msi
    AppleMobileDeviceSupport64.msi
    AppleSoftwareUpdate.msi
    Bonjour64.msi
    iTunes64.msi
    I needed to extract AppleMobileDeviceSupport64.msi from iTunes64Setup.exe so I could generate a install log. The solution is to install WinRAR which you can download here http://rarlab.com/download.htm. After extracting AppleMobileDeviceSupport64.msi to c:\temp (you can use any folder you like here) I opened a command prompt and issued these commands:
    cd c:\temp
    msiexec -i AppleMobileDeviceSupport64.msi -log AMDS.log
    This will attempt to install the AMDS and generate an installation log c:\temp\AMDS.log. Looking through the log I found the install failed because the format of C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_dc2c bd989eec1514\netaapl64.inf was invalid. I opened the file in question and found it to be completely blank. I coulnd't just delete the files in question because they are protected by the Windows operating system, and anyway the correct method to remove a driver package from the driver store is to use the pnputil.exe tool. However if the driver package didn't complete installation in the first place then it may not work, but it was always worth a try.
    To use pnputil I needed to run a command prompt as an administrator. I Clicked Start, All Programs, and Accessories, then right-click Command Prompt, and then click Run as Administrator. From the command prompt type I typed in pnputil.exe -e. This produced a list of installed driver packages. Looking through the list I was looking for something like this:
    Published name :            oem30.inf  Driver package provider :   Apple  Class :                     Network adapters  Driver date and version :   07/12/2011 1.8.4.2  Signer name :               Microsoft Windows Hardware Compatibility Publisher
    This is the Apple network adapter driver. The important information here is the Published name oem30.inf. To uninstall the driver use the command pnputil -d oem30.inf (replace oem30.inf with the correct published name for your PC). After this try and the install again: msiexec -i AppleMobileDeviceSupport64.msi -log AMDS.log. If this fails or as in my case the driver package doesn't show in the list of installed drivers you'll need to take more drastic (and potentially dangerous to your PC's health!) measures.
    By default the files in the driver repository are read only and can only be modified by the Windows Operating System, and this is for a good reason. I needed to change the permissions on the driver package so I could delete the corrupt files. Caution proceed at your own risk, make a mistake here and your computer may stop working and a system restore or rebuild may be required.
    The first thing I needed to do was to take ownership of the folder so I could change the permissions. From windows explorer I clicked on Folder and search options under the organize button. Next I clicked the view tab and clicked on Show hidden files, folders, and drives. By unticking hide extensions for known file types and unticking Hide protected operating system files I was able to view the files I needed to remove. From the windows explorer window I browsed to browse to C:\Windows\System32\DriverStore\FileRepository\, which was now visible and right clicked the netaapl64.inf_amd64_neutral_dc2cbd989eec1514 folder and selected properties. I clicked the security tab and then the Advanced button. Under Advanced I clicked the Owner tab and then clicked the Edit button. From the change owner to: box I selected my username, and then ticked Replace owner on subcontainers and objects and clicked OK to set the changes.
    Next I gave myself Full Control to the folder and files. Back on the Security tab I clicked the Edit button, and with Everyone highlighted in the Groups or user names I ticked full control in the Allow column. I clicked OK and accepted the warning message Windows presents about security and access problems. At this point I could delete the contents of the netaapl64.inf_amd64_neutral_dc2cbd989eec1514 folder.
    I tried re-installing the Apple Mobile Device Service (AMDS) using msiexec -i AppleMobileDeviceSupport64.msi -log AMDS.log command and I no longer got the Rolling back action error. All that I had left to do now was install iTunes again and the iPhone was now recognized when I connected it to the PC.

  • Latest iTunes update Apple Mobile device will not install

    Having a lot issues with trying to get AMDS to install after installing the iItune update, as such unless this can be installed itunes will not recognise my iphone.
    This problem all started when I installed the latest update, everthing installed except apple mobile device, error message was " service apple mobile device failed to start verify that you have sufficent privileges to start system services. Have tried nurmerous uninstalls and reinstalls still no luck.  Tried the advice on restarting according to apple support but the problem is that AMDS is no where to be seen in the "services" to try and restart it.  Tried individual install using itunessetup.exe through Winrar (applemobiledevice.msi) still no luck, the installer goes throught intially but then it "rolls back" and states an error has occured and it can't install it.
    Running out of idea's and from looking at  the threads there seems to be alot of people with the same problem, but no fixes as yet, is there anyone out there that can sort this issue, as it would be much appreciated.

    I am Having Exactly the problems running win 7 I have installed / uninstalled rebooted clead reg the lot  5 times   as ****. I have wasted many hours on this.

  • Apple Mobile Device will not install after latest itunes update!!

    Having a lot issues with trying to get AMDS to install after installing the iItune update, as such unless this can be installed itunes will not recognise my iphone.
    This problem all started when I installed the latest update, everthing installed except apple mobile device, error message was " service apple mobile device failed to start verify that you have sufficent privileges to start system services. Have tried nurmerous uninstalls and reinstalls still no luck.  Tried the advice on restarting according to apple support but the problem is that AMDS is no where to be seen in the "services" to try and restart it (you can't start it if it is not installed). Tried individual install using itunessetup.exe through Winrar (applemobiledevice.msi) still no luck, the installer goes through intially but then it "rolls back" and states an error has occured and it can't install it.
    Running out of idea's and from looking at  the threads there seems to be alot of people with the same problem, but no fixes as yet, is there anyone out there that can sort this issue, as it would be much appreciated.
    Running Windows 7

    I am Having Exactly the problems running win 7 I have installed / uninstalled rebooted clead reg the lot  5 times   as ****. I have wasted many hours on this.

  • Apple mobile devices will not install on Windows 7 computer.  What to do?

    After uninstalling an old version of iTunes and attempting to install a current one, the install stalls and gives a message that mobile device controller has failed to install, check that you have sufficient privilege to install it.  Running the browser as administrator does not fix it.  Is there a workaround?

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • Apple Mobile Device will not install?

    The biggest problem I have with Itunes, and unbelievably longstanding, is that I can't get my itouch on itunes, although it is shown on computer. Anybody know why? I have tried everything written on support with nothing to show for it but endless frustration. thanks.
    Also, Itunes refuses to recognize that I'm on 64 bit (Windows 7)

    Thanks, but I have done that with no luck. Having tried what looks like everything, that is,. everything written, I'm inclined to think the anwser is the nuclear option of your suggestion: reinstall Win 7. But I really don't want to do that. and I'm not sure I want to upgrade to Win 8.  I do keep in touch with Itunes with an old computer I use for just in case events. Larry

  • Driver for Mobile device will not install with installer

    Uninstalled EVERYTHING to do with iTunes/Apple/updater. Reinstalled several times and the mobile device will not install.
    I WANT MY MONEY BACK. I HAVE NO PHONE SERVICE.

    Hi jngs & amyjo - have u sorted problem? I'm having exactly the same problem with my nano.During first installation of software, would not recognise new hardware when connecting ipod to the pc for formatting. I've uninstalled and reinstalled using both CD that come with nano and also latest software update available on itunes...but still will not recognise hardware when nano connected to pc. Have tried with several 2.0 ports - these r all ok cause i've connected other devices to them and they work fine. I've tried connecting nano to a friend's pc - he all ready uses a ipod (not nano) - same problem "does not recognise new hardware". The usb lead is fine as the nano charges when connected to port. Am planning to take nano back to Apple store in Blue Water (outside London) nxt wk. Why is it that things don't work even when you follow instructions to the letter!!!

  • Apple Mobile Device Suppurt not installing with iTunes 10.6.3

    Hey guys, any help with this would be much appreciated., I had an issue a couple of days ago where I couldn't reinstall the latest itunes (10.6.3) I have now managed to install this current version but with one major problem, Apple Mobile Device Support didn't install with it. I tried everything, I've tried uninstalling itunes and reinstalling it again with and without the anti virus turned on, I've tried a system restore, I've tried using an old version of Apple Mobile Device Support, and still nothing.
    My itunes keeps saying this whenever I plug in my iPad, "This iPad cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes" I've done that, it didn't work, however, itunes has managed to install successfully on my desktop pc, which is Windows XP, with apple mobile device support, but the machine I'm having trouble installing itunes with Apple Mobile Device Support on is my Laptop which is running Windows 7. I doubt this is a problem with my laptop, the system restore I did confirmed that, and the issue only returned when I tried reinstalling the latest itunes. 
    Is this problem with Apple Mobile Device Support not installing with the latest itunes a bug? i hope so, because I've  read up ways to solve this problem but alot of it gets too technical and I'm not the most technical person when it comes to computers and all that.
    Is anyone else having similar problems, if so, how did you solve it?
    Thanks, hoping to hear back soon

    I've also read somewhere about using Win Rar to extract files to do with apple mobile device support from the itunes installer file, would you recommend that to? I don't really fancy the idea of doing anything that involves my registry because knowing me I'll end up screwing my laptop up for good lol
    It's a little more involved than just doing a standalone AppleMobileDeviceSupport64.msi install, I'm afraid. The relevant drivers in AMDS are not digitally signed for 64-bit XP, so you have to force XP to accept a driver install that it would try its damnedest to not do. There's no driver issues for other 64-bit componentry in the installer package (I think the GEAR drivers install on XP 64-bit systems), but I believe there's still a bit of fancy footwork involved in getting them installed too ... although it's been a long time since I've looked at an instruction set, and I might not be recalling those things correctly. (So if you're not comfortable with system modifications, it might be best to steer clear of the Orca-based techniques ...)

  • Itunes will not download. gets close but then a screen pops up saying ' Service apple mobile device failed to start. Verify that you have sufficient privilages to start systme services'.  Please HELP!!

    gets close but then a screen pops up saying ' Service apple mobile device failed to start. Verify that you have sufficient privilages to start systme services'.  Please HELP!!

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • I have the ipod touch 4th generation and the screen is white, i was going to charge it and it turned white. I have tried to reset it but the apple logo will not show up and it will not turn on! i just got it for christmas... can you please help?

    i have the ipod touch 4th generation and the screen is white, i was going to charge it and it turned white. I have tried to reset it but the apple logo will not show up and it will not turn on! i just got it for christmas... can you please help?

    The way I did it was I got the free app sync:stream from the App Store and then added my ipod to my ps3's Bluetooth devices. Then went to audio settings and set output and input to 'Skaggs iPod' you then open the app and it will be listed under music as a media service. You then go to all tracks and click copy (press triangle) it will then begin to copy all of your songs onto your ps3 via Bluetooth. I haven't tried but I assume the same can be done with photos. I hope this was helpful reply if you have any questions :) good luck

  • I tried updating my iPod 5th gen to iOS 8 but it only shows me a picture of the iTunes logo and a charger at the bottom, I'm not sure what this means or what I need to do. Can someone please help me?

    I tried updating my iPod 5th gen to iOS 8 but it only shows me a picture of the iTunes logo and a charger at the bottom, I'm not sure what this means or what I need to do. Can someone please help me?

    After restoring to factory settings/new iPod you will then have to restore from backup
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes       
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:                         
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • I recently uninstalled itunes to fix other computer issues. I was told I was able to reinstall and through my apple account could retrieve all my music.. I just don't know how. Can someone please help me? Thanks

    I recently uninstalled itunes to work on other computer issues. I was told I would be able to reinstall itunes, and through my apple account retrieve all of my music. I just don't know how to do that. Can someone please help me? Thanks!

    okay, I figured it out. But for anyone else with this same issue. Open up your itunes. On the panel, on the left hand side, click downloads. It won't show your old stuff, but on the botttom right hand side, there will be a button you can left click that reads "download previously purchased" and everything shows. You just select all and confirm download. YAY! Glad  I got my music back :-) Hope this helps

  • Itunes "apple mobile device" will not work or install

    Recently my computer has being doing some strange things. I have used iTunes on my Windows 7 computer for many months and several years on other computers without incident but recently my iTunes fails to detect my iphone 4gs. I have read some of the posts about manually restarting the Apple Mobile Device but all attempts had failed so I uninstalled all of iTunes. But now when i try to install iTunes again the message:
    "Apple Mobile Device failed to start. Verify that you have specific privileges to start system services"
    appears everytime with only the options : "abort" , "retry" and "ignore"
    If I click abort the installer does not finish, if i click retry the same message appears and if i click ignore the installer does not install everything. i am the administrator of my computer so i am confused as to why it asks me about my priveleges and iTunes has never had any problems such as this on my computer.
    Please help me resolve this issue as i am desperate to find an answer
    PS. Also before this problem occured i noticed that my itunes kept failing to update when it asked me to. i do not remember the specific message but it was something to with the update not installing/downloading properly

    I am Having Exactly the problems running win 7 I have installed / uninstalled rebooted clead reg the lot  5 times   as ****. I have wasted many hours on this.

  • Apple mobile device will not load on my pc w/7

    I want a no B.S. answer why the apple mobile device driver will not load when I install i Tunes

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • Why does AMDS (apple mobile device support) not install?

    I run iTunes on a new (3 months old) Windows 7 PC using version 10.6 (64-bit) of iTunes.  I have been using iTunes for many years (or various machines) without any problems.  Recently iTunes stopped working correctly.... I got numerous error messages when loading the software, and could not sync any of my devices.  I went through every tutorial/help/troubleshooting I could find and nothing worked.  I had to restort to the "last resort" option of completely removing iTunes (which I did by carefully following all of the steps in the Apple Support) and reinstall iTunes.  After reinstalling and pluggin my iPhone or iPod Touch I get a message saying, "This iPhone/iPod cannot be used because the required software is not installed.  Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." 
    Again, I went through every tutorial/help/support/troubleshooting option and discovered that AMDS (apple mobile device support) is missing.  None of the support articles addresses this issue (only how to turn it on, locate files on your computer, etc.) but I tried them all anyway.  Nothing worked.  I removed an reinstalled iTunes 3 more times.  No change.  AMDS is still not there.  It does not even exist on my system anywhere.  It doesn't seem to be downloading at all.  I contacted customer support and was just given links to all of the troubleshooting articles I had already tried. 
    I have spent many hours on this and I'm getting no where.  Please help!

    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
    Does it install (or uninstall and then reinstall) properly for you?
    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

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