Apple Music launches tomorrow !

Great news everyone, Apple Music launches tomorrow ! We finally won't be needing to downgrade to the old 0.9 Spotify anymore to get a functional streaming service (unlike that Beta piece of crap full of missing features they call "version 1.0") ! Spotify will probably get what they deserve, which is millions of cancelled subscriptions... The only thing I still ned to see is if we need to install iTunes to enjoy Apple Music, or if it's a stand-alone app (cos I'm not a big fan of iTunes to say the least ^^)Oh well, the first 3 months are free, there's not much to lose ;)

You are indeed correct. It's a great shame that, as a long term fan of Spotify, I've recently become quite unhappy and somewhat resentful of Spotify's increasingly arrogant and patchy approach to its software development. The PC application installs itself into your user profile, not Program Files, which is an absolute no-no in any enterprise and a highly quesitonable practice for home users. Why? Aside from portability the only other reason I can think of is a very sloppy and aggressive auto-update feature. Even Google, who as far as I know started this practice along with Dropbox, provide a business installer to put it in the correct location along with ADM templates to customise the update behaviour. Not so with Spotify... no cache control, no auto update control, less and less control, whatever we give you whenever we decide to give you it. Add to that the iOS app which for years now still can't manage to show offline artwork correctly and... well, it makes you wonder where Spotify's future lies. The absolute one thing I can guarantee is that the iOS Apple Music app will be polished and will work correctly. iTunes may not be to everyone's liking but it installs where it's supposed, updates when I want it to and let's me control precisely where it stores its data. For these reasons alone it's worth taking a look at and with any luck Spotify will take notice and start treating their customers with a little more respect than they are now.

Similar Messages

Apple Music Connect Video Error (-12667)

Hi all, Since the launch of Apple Music I have not been able to watch any videos of the new Connect feature through my Sky Broadband WiFi. I have identified it to be the WiFi and not my device as switching to my 4G network loads the video. I know of other Sky broadband customers who are having the exact same issue but we're unsure as to where to look for a solution? Any help is greatly appreciated!

The issue is not just Sky related or the Sky Hub,my staff are getting the error on a Virgin Media connection and i have encountered the issue myself on my home connection which is PlusNet. The error reported here is one that has affected many Apple services over the years(there are threads on the Apple support forums dating back to 2011 most of which have no solution(and have simply been ignored by Apple). You might want to make sure your logged into iCloud Back up as some have said that solves the issue.

Apple Music & Spotify, my time spent with them, my review and thoughts

Amazing that 1:1 $ to £ exchange rate they sting us with eh.
Works out much better in $

Hi guys. I thought I would write a review/round up of the 3 weeks or so that I’ve spent with Apple Music and Spotify. Prior to using Apple Music, I’d never used a music streaming service before, but as Apple are offering a 3 month free trial I thought why not. I will point out that Apple Music is not going to be exclusively on iOS/iPhone, it is later in the year coming to Android. Within a couple of days I found out just how useful a music streaming service was and felt that it would be something I would want to subscribe to based on the usefulness I was finding with such a service. I feel that it will change the way I now listen to music. Once I realized how useful a music streaming service was, I decided to try Spotify (as there are the nearest competitor to Apple Music). I got a free premium trial from Spotify for 1 week (which I think it a bit on the greedy side, a month would have been more acceptable). Firstly I will cover my experiences both good and bad with Apple Music, I will then move on to Spotify. The good points: Firstly, I want to talk about the sound quality from Apple Music. I have a high end pair of in ear earphones and also a high end Airplay speaker system (B&W A7). The quality of the audio from Apple Music I found was exceptionally clear and detailed on both the earphones and the speaker system I have. The clarity and the separation of the various instruments was faultless I found. For the sake of a fair comparison, I used Spotify and choose the Extreme setting (which gives a 320 kbps quality) basically this it the highest quality setting you can have on Spotify. I listened to exactly the same album on both Spotify and Apple Music, but I found with Spotify the audio quality was good, but I could tell the quality was noticeably less than on Apple Music, and by this I felt the detail/clarify was lacking on Spotify. Also, despite having the volume level set on the same level, I felt Spotify’s volume was lower and even turning the volume up to match the level I was hearing with Apple Music, this didn’t bring any more detail/clarity out in the music. Don’t get me wrong, the audio quality was very good on Spotify, but for my ears and the equipment I used, Apple Music was noticeably better. From what I have read, Apple Music uses a variation on the m4a AAC audio format, whereby Apple Music uses the m4p format, which is essentially the same as m4a but has a DRM protection applied for licensing reasons and also to stop people downloading a heap of songs/albums on Apple Music and then cancelling their subscription and then been able to keep the songs for basically the cost of a month subscription on Apple Music. m4a/m4p AAC is a more efficient file format to what Spotify uses and also AAC/m4a/m4p file quality is better and file sizes smaller compared to MP3 files. M4A files sound better than MP3 files when encoded at the same bit rate due to some of the enhancements made to the format such as: Smaller sample block size of 120 or 128 samples rather than 192 for changing (or transient) signals, allowing for more precise details where they are needed.Larger block sizes in stationary signals, 1024 or 960 vs MP3's 576 sample blocks, allowing for less data to represent a portion of the music that does not have the same complexity. With iOS 8.4 came the new redesigned music app. It was quite a change from the previous version and apart from the addition of Apple Music gave use new features such as the mini player, which I find very handy. Despite the redesign I found the new music app to be intuitive and within a short space of time I’d figured it out (something which I can’t say about the Spotify app, which I’ll get on to later). Both Spotify and Apple Music have content in the region of 30 million, Apple Music is rumored to be getting exclusive content but I expect the same will happen with Spotify too, which personally isn’t good for us customers. I’m expecting that Apple Music will get the larger amount of exclusive content, purely as they have the biggest budget to entice the artists with. In the testing I done, I found some of the albums I’d looked for on Apple Music weren’t available, but they were on Spotfy, but vice versa applied to. For example, I looked for Queen’s The Platinum Collection on Apple Music and found it, but it wasn’t available at all on Spotify at the time I looked for it. To summarize, its swings and roundabouts, but whichever streaming service you choose, there will be some albums/songs you will get on one service and not on the other. With Apple Music, when you first set it up, you tell it what genres of music you like, what artists you like. This then helps it provide you with handpicked playlists, albums, songs etc based on what you like. Basically the app does all the leg work, and presents you with the albums, songs, playlists. Personally I really like this as with Spotify I couldn’t for the life of me find any similar feature in their app which allowed me to tell it what music genres etc that I like. I was having to think “what can I search for” rather than having all the music presented to me like it was in Apple Music. If I’m honest, I find the way Apple Music provides/presents you with the music is a really big selling point. Also when you are listening to a song, album, you see a heart shaped symbol on both the album track listing or the song currently been played. Touching this heart shaped symbol further tells Apple Music that you really like that particular album, artist and in turn alters the music choices it presents to you. Basically if you do this, you have the potential to get even more tailored music presentations. Most of the stuff I listen to on Apple Music are playlists. The playlists on Apple Music I find are really good, there is also a section (in the new section on the music app) which has three categories. One is Apple Editors Playlist (this will list various genres of music and provide you with a playlist with music from that genre). Next is Activity Playlists. This lists around 20 different playlist ranging from activities such as chilling out, been outdoors, running, cooking, driving, entertaining, working out and many more. Again, choosing one of those playlists will provide you with music that will compliment that particular activity. Lastly is Curator playlist. From the description “what people in the know are listening to”. Curators listed in here are, Shazam, Rolling Stone US edition, Pitchfork, DJ Mag, NME, Q Magazine, Vice, Mojo Magazine. I really like choosing a work out playlist or running playlist for when I am listening to music in the gym. It’s great to have new music everytime I go to the gym, rather than having a limited amount of songs on my iPhone and after a time getting fed up with them, which is what I used to have before Apple Music. Spotify has a sort of time based playlist, and by this I mean, early on in the day it has commuting playlists, later on in the day when you are arriving home from work it has more chilling out ones, admittedly good, but there was no tailored music and from what I could see, everyone would have got the same choice of music if they were accessing that playlist. I really didn’t like the songs etc that were on these playlists, again, due to not been able to tell Spotify what artists, genres I liked, like I could on Apple Music. With both Apple Music and Spotify, you can make songs, playlists, albums available offline. What this means is, they are downloaded onto your phone so that you can listen to them when you either don’t have an internet connection or you don’t have a large data allowance to allow for a lot of streaming. One of the big advantage with streaming is you don’t physically need to have large amounts of storage on your phone for your music, your music is basically stored elsewhere and is streamed to your iPhone when you listen to it (unless you have made some of your stuff available offline). This is really useful for users of the 16GB iPhone’s. When you enable Apple Music/iCloud Music Library. Tbe music you have in your library previously is either uploaded into the cloud so that it can be accessed on your other devices, for example your iPad, iTunes on your computer. Or if that particular album is in Apple Music, it will use this, rather than upload your copy. Now this is a good and bad thing which I will list below in the bad points section. I found the Spotify service to be really solid and I experienced no bugs or other weird issues during the time of testing. Now onto the bad points: You may have read of the bugs in Apple Music on the various sites. I have witnessed some bugs myself with Apple Music, I will list some of the bugs I have experienced and also what others have on sites I’ve visited. Beats Radio and the other featured radio stations sometimes display a could not start message. This has happened to me twice. Sometimes this issue lingers around for a number of days. When you enable Apple Music/iCloud Music Library. The music you have in your library previously is either uploaded into the cloud or if that particular album is in Apple Music, it will use this, rather than upload your copy. I have experienced Apple Music providing me with a different version of a song to what my version was. For example, you might have a rare imported album or you might have a live version of that song/album. Apple Music basically incorrectly provided me with a different version and it was a real fight getting it to basically use my copy instead. It was only after editing the metadata of that particular song/album that I was able to get it to use my copy rather than the incorrect replacement. Another issue I have experienced is with Apple Music replacing some custom cover art that I had provided. These issues that I have listed are a common complaint with Apple Music, judging by the various forums I’ve visited. Occasionally, music I’ve made available offline has mysteriously not been available offline. I also experienced (and so did others on the forums, but this matter has now been sorted out and was unknown as to if it was a combination ISP and or Apple Music related problem) whereby music you were making available offline kept failing to download. There was a workaround at the time of the issue, which solved it by changing the DNS server on your iPhone. Too be honest, these bugs should have been sorted out before release and personally I feel it’s the buggiest release I’ve seen from Apple. But I suppose its only once you get the millions of people using the service and uploading their albums with various bits of metadata that the system is really tested and also Apple Music is a new service too. It would be interesting to know if Spotify had bugs like this or bugs in general when it launched back in 2008. Even though I found the Spotify service to be more reliable in use, I really did not like the UI, I found it not intuitive and also I still struggled with it several days after. Usually I am pretty savvy and figure my way around an app pretty quickly, but not with the Spotify app. I did like to dark/black look of the Spotify app though and apart from that and the solid service I didn’t like Spotify. The question I have to ask myself and others will probably be doing the same too is,: “How long can I put up with the bugs in Apple Music, before I say enough is enough and look elsewhere for a streaming service. Or can I put up with the bugs for all the pros/features I get with Apple Music” For me personally (for the time at least) I’m prepared to put up with the bugs in order to get all the pros/features I get with Apple Music. I’m hoping that with iOS 9 that most of the bugs/issues will be ironed out and hopefully Apple will address any issues which are network based on their side. Anyway, I’ll bring this review/round up to a close now and I hope its been of use to either new users to Apple Music or for people like myself who have never used a music streaming service before, and also for people who are trying to decide which music streaming service. I’ll add some screenshots from Apple Music and try to describe what the screenshot is showing. The heart shaped symbol which further tailors the music presented to you. The For You section and the new mini player. The For You section shows songs, albums, playlists tailored to what you have told the Music app that you like. The New section which shows, well, whats New. Various playlists section in the New section of Apple Music. Curator playlist. These are the various screens of where you choose the artists, genres of the music that you like.

Apple music app starts automatically in car since ios 8 update on iPhone 5

Since updating to iOS 8 on an iPhone 5 (thru iTunes on laptop), apple music app starts on its' own in the car using bluetooth.
It would start playing music after I started the igniton-though I never use that app or leave music of any sort running in my car when I turn car off.
Other times, it starts music if I use Google Maps or apples' iMessage . Quite annoying.

II'm sorry, I thought I'd updated to 8.02 but I checked and I only have 8.0. I'm afraid to update to 8.02 as I've been reading both good and bad about it, like it may fix my app problem but screw up my Wi-fi. I don't know what to do. I'm between a rock and a hard place.

Why will the Apple music app on my iPad not play certain songs???

Hi,
Suddenly I noticed that certain songs, that will play without problem within iTunes on my PC, and with no problem on my iPhone 4S, will NOT play at all on my iPad (MB293KS) running iOS 5.1.1...
I have reset the iPad and then downloaded everything again, but the problem is till there. The songs that will not play are AAC-files and sampled in 44,100 kHz, 256 kbit.
If I use a third party player on the same iPad, like Bongiovi DPS, the songs play all right!!! So it seems that something is really wrong with the Apple Music App on this particular iPad??? What can I do about this? Are there any other music player I should concider as replacements for the Apple Music App? (Besides the Bongioivi, that is...).
Thanks!

I have now updated to the new iOS 6.1, but still this problem persists! How is it even possible to be able to play the songs in iTunes, on my PC, and on the specified iPad, using for example the Bongioivi app, but NOT when I use Apple's built in Music app?
So before the 5.1 upgrade, the songs were playing all right. But AFTER this upgrade, and still after the 6.1, they won't play???

Don't sync down Apple Music tracks please!

I think I've found the cause of many of my "it doesn't play on iOS, but does on my Mac" problems. I'd played with Apple Music a week ago. In doing that, a few of my local tracks end up with Apple Music DRM versions (I still have my old non-DRMed tracks too). When Spotify syncs a "local" track, it can pick either the DRMed version, or the non-DRMed version. You'll only find out it pulled the wrong one when playback grinds to a halt on iOS. After removing the Apple Music tracks from the iTunes database, (they're listed under Apple Music), I was able to resync my playlist and the songs which previously wedged up started to play. Is there a place to file a bug with Spotify? Seems like it really shouldn't be sourcing "local" files that are Apple Music DRMed.

I still have not found a solution for this. The only way to make my custom playlists accesible via Apple TV is to make sure that one of my OSX devices (iMac, MacBook) is active on the same network. The OSX device must be turned on and iTunes must be open. The AppleTV will then see the device and you can make use of the playlists.
It's a bit of a hassle though. The playlists should be accessible directly from AppleTV without needing additional devices online.

My apple music app vanished...ios7, My apple music app vanished...ios7

Hello
I have ipad 3 wifi
Recently i updated my ipad to ios7. After 2 days my preinstalled apple music app vanished...dont know how to get it back.?

Hi!
Try resetting your home screen layout:
Settings > General > Reset > Reset Home Screen Layout

IOS 7.1 and APPLE Music APP

After the ios 7.1 update, when going into my Apple Music App and playing songs, when selecting a song the system does not play the song selected....it plays a song that is 3 or four titles ABOVE the selected song. The location seems to change but what is constant is that when selecting a song the system DOES NOT play tha song that I select. Anyone assistance and/or anyone else experiencing this issue? Thank you!

Hey DDKieffer,
Thanks for the question. I understand that you are experiencing issues with your Music application. To troubleshoot these issues, let’s force the app to close, and then restart your device:
iOS: Force an app to close
http://support.apple.com/kb/HT5137
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/HT1430
Thanks,
Matt M.

Is it legal to convert the music files, which I have purchased in recent months, to the mp3 format and burn them on to a CD so that they can be played on non-apple music devices that do not support the M4A format?

Is it legal to convert the music files, which I have purchased in recent months, to the mp3 format and burn them on to a CD so that they can be played on non-apple music devices that do not support the M4A format?

Hi,
This is what apple says about converting files http://support.apple.com/kb/PH12167
Jim

Is it legal to convert the music files, which I have purchased in recent months, to the mp3 format and burn them on to a CD so that they can be played in non-apple music devices that dont support the M4A format?

Is it legal to convert the music files, which I have purchased in recent months, to the mp3 format and burn them on to a CD so that they can be played in non-apple music devices that dont support the M4A format?

Yes, of course it is legal.
To convert the format, follow one of these documents:
iTunes 11 for Windows: Save a copy of a song in a new file format
iTunes 11 for Mac: Save a copy of a song in a new file format
Also note that you have the option of buying your files in MP3 format in the first place, from Amazon MP3 or other online retailers. MP3 files will work in iTunes as well as virtually every other player, program, and device.

My apple care expire tomorrow, if were to purchase the new warranty , am able to transfer thatto my new iphone

my apple care expire tomorrow, if were to purchase the new warranty , am able to transfer thatto my new iphone

If you've already had extended Applecare, you can't extend it again. If you buy Applecare online from Apple, you can purchase and register it in one fell swoop - there's no need to transfer anything.

Apple Music FAQs

For more information about Apple Music please go to apple.com/music
If you would like more information about how to use Apple Music or are having any issues, you can visit the AppleCare website at https://getsupport.apple.com. Here you will find FAQs, helpful guides and contact details for AppleCare direct.
What offers are available?
Apple Music is available for a monthly subscription fee to all Australians, regardless of their mobile network via the App.
All new subscribers can access an introductory trial where no subscription fees are charged -
3 (three) month introductory trial directly with Apple
12 (twelve) month introductory trial for Telstra post-paid mobile customers with a compatible iPhone
After the trial, Apple Music is available for a monthly subscription fee to all Australians, regardless of their mobile network until the customer cancels the service.
How do I sign up to Apple Music?
To sign up for the 12 month introductory offer and add Apple Music via Telstra, head to My Account and see if you’re eligible for our offer.
Can I use Apple Music on my Android phone?
Apple Music is available today on iPhone, iPad, iPod touch, Mac and PC. Apple have announced that Apple Music will be coming to Apple TV and Android this Spring.
What data charges will I incur?
Data charges apply for downloading the Apple Music app and when using the app. Data usage is aprox 6mb per song when streaming music. You can estimate your monthly data usage at https://www.telstra.com.au/mobile-phones/plans-and-rates/data-usage-calculator
If you are concerned about data usage with Apple Music you can use the app in offline mode. Alternatively you can purchase a data pack on the go in the Telstra 24/7 app, or in My Account.
I want to sync my iCloud library with my iPhone
Depending on your chosen settings, you can sync your iTunes & iCloud library with your phone at any time. You can change the settings in your phone or iTunes at anytime. Please remember that syncing your music over a mobile network will use data. For more information regarding syncing, please see https://support.apple.com/
How do I access my Apple Music Subscription information?
Telstra customers can access their subscription information from My Account:
https://www.my.telstra.com.au/myaccount/home
What do I do if I forget my Apple ID or password & cannot login or access Apple Music?
Your Apple Music login is the same as your Apple ID. You can retrieve this here: https://iforgot.apple.com/appleid
You can reset your password here: https://iforgot.apple.com/password/verify/appleid?language=GB-EN
If you are still having issues, please contact AppleCare on http://getsupport.apple.com
How do I cancel my Apple Music subscription?
You can cancel your Apple Music subscription at any time within My Account: https://www.my.telstra.com.au/myaccount/home
How does it work if I cancel my subscription halfway through the month?
Customers who are on a paid subscription with Telstra will have the subscription cancelled immediately and the remaining billed period refunded on to their mobile account.
Customers who are in a trial or promotional period will be cancelled immediately.
I cancelled my account, but realised I want it back! How do I do that?
You can resume your Apple Music subscription within My Account: https://www.my.telstra.com.au/myaccount/home
Click on your mobile account in My Account, then click the ‘add’ button next to Apple Music.
Time spent in a cancelled state will count towards your trial period.
What happens when I change my phone?
As long as the customer has used their Apple ID, all their music preferences & created playlists will be available on their new iOS phone. Customers will need to re-download any of their tracks, albums or playlists to their new phone for offline listening.
What forms of payments are accepted?
If you would like to take up a Telstra offer, you will need to be a Telstra Post-Paid customer with a compatible device. Apple Music can be added to your account and at the expiry of your trial membership period, Apple Music monthly subscription charges will be added to your Telstra mobile bill. Once your offer is complete, you can continue to use your Telstra mobile account, or you can use a credit card via Apple directly.
I want to change my billing method, how do I do that?
To add your Telstra mobile account as your billing method:
Unsubscribe your Apple Music account within the app
Add Apple Music to your mobile account via My Account, a Telstra retail store or by calling 13 22 00.
To add your credit card as your billing method: (This will cancel any Telstra offer you are currently enjoying)
Unsubscribe your Apple Music account via My Account, a Telstra retail store or by calling 13 22 00.
Add Apple Music to your Apple ID subscriptions via the app.
How often do I get charged?
Customers will pay a recurring monthly subscription fee of $11.99 per month in line with their billing cycle once the trial period has expired. The first month will be charged prorated to align the subscription with the billing cycle. Customers can check via MyAccount for their trial period.
How will Apple Music look on my Telstra Mobile Bill?
Apple Music will display as a line item on your Telstra bill. Here is an example of the Telstra Mobile Bill:
I still need help. Who can I contact?
For app related issues, please contact AppleCare on: http://getsupport.apple.com
For Telstra billing related issues, please contact Telstra on 13 22 00, in store, or via Live Chat on https://livechat.telstra.com/TCOM:Crowdsupport:Consumer
What (account & personal) information will Telstra share with Apple?
Telstra will supply your mobile number, Telstra account number (BAN), country and whether you are subscribed to Apple Music for reporting & authentication purposes.
I have a companion Telstra Mobile account. Can I have Apple Music?
Yes you can, though your Apple Music subscription will need to be added by the legal lessee of your account – the owner of the main Post-Paid account that your companion account is attached to. Your parent/guardian can add Apple Music to your account via My Account, Retail store or by calling 13 22 00. All eligible Post-Paid accounts have the ability to take up the Telstra offer so you and your companion can both get the offer separately.
I have purchased a new phone on a new contract but I do not have my new phone or sim yet. When is my Apple Music account active?
Your Apple Music account will be active once you activate your new sim. This is generally when you receive your new phone. You will receive an sms confirming your Apple Music subscription is active.
I have recontracted to a new Telstra mobile contract but my new phone is on backorder. Can I start using my Apple Music subscription on my current phone?
If you are not changing phone number you will receive a sms confirming your Apple Music subscription. This indicates that you are now eligible to start using your Apple Music subscription on any compatible device, including your current mobile phone.
When you receive your new phone simply login with the same Apple ID and your saved playlists and music preferences will be available. You will need to re-download any tracks, albums or playlists to your new phone for offline listening.
Can I use my Apple Music subscription on my SONOS speaker system?
Apple Music is currently not compatible with SONOS. Please refer to the compatibility list.
What happened to MOG?
From 31 August 2015 the MOG service will no longer operate in Australia. This means existing subscribers to MOG will still have access to the service up to and including 31 August 2015. For more information on MOG please see Crowdsupport
Still have questions?
If you would like more information about how to use Apple Music or are having any issues, you can visit the AppleCare website at https://getsupport.apple.com. Here you will find FAQs, helpful guides and contact details for AppleCare direct.

*le sigh*
Just as I expected...
No desire to provide anything unmetered...
No desire to provide anything at all in the way of value...
I mean even the new bundles aren't anything new... the Medium "super great value bundle" is just the a recycled version of the Connected Everyday just $1 cheaper...
"Data charges apply for downloading the Apple Music app and when using the app. Data usage is aprox 6mb per song when streaming music. You can estimate your monthly data usage at https://www.telstra.com.au/mobile-phones/plans-and-rates/data-usage-calculator"
It sucks too... because I really wanted to be proved wrong... I knew I wouldn't, but I really hoped... I really feel sorry for the poor staff who are going to have to deal with the crap that comes from it...
Oh well, it isn't the fault of the poor staff here... the problem is that again, it proves that what customers what mean nothing to the decision makers...

Apple Music FAQ

Apple Music FAQs
For more information about Apple Music please go to apple.com/music
If you would like more information about how to use Apple Music or are having any issues, you can visit the AppleCare website at https://getsupport.apple.com. Here you will find FAQs, helpful guides and contact details for AppleCare direct.
What offers are available?
Apple Music is available for a monthly subscription fee to all Australians, regardless of their mobile network via the App.
All new subscribers can access an introductory trial where no subscription fees are charged -
3 (three) month introductory trial directly with Apple
12 (twelve) month introductory trial for Telstra post-paid mobile customers with a compatible iPhone
After the trial, Apple Music is available for a monthly subscription fee to all Australians, regardless of their mobile network until the customer cancels the service.
How do I sign up to Apple Music?
To sign up for the 12 month introductory offer and add Apple Music via Telstra, head to My Account and see if you’re eligible for our offer.
Can I use Apple Music on my Android phone?
Apple Music is available today on iPhone, iPad, iPod touch, Mac and PC. Apple have announced that Apple Music will be coming to Apple TV and Android this Spring.
What data charges will I incur?
Data charges apply for downloading the Apple Music app and when using the app. Data usage is aprox 6mb per song when streaming music. You can estimate your monthly data usage at https://www.telstra.com.au/mobile-phones/plans-and-rates/data-usage-calculator
If you are concerned about data usage with Apple Music you can use the app in offline mode. Alternatively you can purchase a data pack on the go in the Telstra 24/7 app, or in My Account.
I want to sync my iCloud library with my iPhone
Depending on your chosen settings, you can sync your iTunes & iCloud library with your phone at any time. You can change the settings in your phone or iTunes at anytime. Please remember that syncing your music over a mobile network will use data. For more information regarding syncing, please see https://support.apple.com/
How do I access my Apple Music Subscription information?
Telstra customers can access their subscription information from My Account:
https://www.my.telstra.com.au/myaccount/home
What do I do if I forget my Apple ID or password & cannot login or access Apple Music?
Your Apple Music login is the same as your Apple ID. You can retrieve this here: https://iforgot.apple.com/appleid
You can reset your password here: https://iforgot.apple.com/password/verify/appleid?language=GB-EN
If you are still having issues, please contact AppleCare on http://getsupport.apple.com
How do I cancel my Apple Music subscription?
You can cancel your Apple Music subscription at any time within My Account: https://www.my.telstra.com.au/myaccount/home
How does it work if I cancel my subscription halfway through the month?
Customers who are on a paid subscription with Telstra will have the subscription cancelled immediately and the remaining billed period refunded on to their mobile account.
Customers who are in a trial or promotional period will be cancelled immediately.
I cancelled my account, but realised I want it back! How do I do that?
You can resume your Apple Music subscription within My Account: https://www.my.telstra.com.au/myaccount/home
Click on your mobile account in My Account, then click the ‘add’ button next to Apple Music.
Time spent in a cancelled state will count towards your trial period.
What happens when I change my phone?
As long as the customer has used their Apple ID, all their music preferences & created playlists will be available on their new iOS phone. Customers will need to re-download any of their tracks, albums or playlists to their new phone for offline listening.
What forms of payments are accepted?
If you would like to take up a Telstra offer, you will need to be a Telstra Post-Paid customer with a compatible device. Apple Music can be added to your account and at the expiry of your trial membership period, Apple Music monthly subscription charges will be added to your Telstra mobile bill. Once your offer is complete, you can continue to use your Telstra mobile account, or you can use a credit card via Apple directly.
I want to change my billing method, how do I do that?
To add your Telstra mobile account as your billing method:
Unsubscribe your Apple Music account within the app
Add Apple Music to your mobile account via My Account, a Telstra retail store or by calling 13 22 00.
To add your credit card as your billing method: (This will cancel any Telstra offer you are currently enjoying)
Unsubscribe your Apple Music account via My Account, a Telstra retail store or by calling 13 22 00.
Add Apple Music to your Apple ID subscriptions via the app.
How often do I get charged?
Customers will pay a recurring monthly subscription fee of $11.99 per month in line with their billing cycle once the trial period has expired. The first month will be charged prorated to align the subscription with the billing cycle. Customers can check via MyAccount for their trial period.
How will Apple Music look on my Telstra Mobile Bill?
Apple Music will display as a line item on your Telstra bill. Here is an example of the Telstra Mobile Bill:
I still need help. Who can I contact?
For app related issues, please contact AppleCare on: http://getsupport.apple.com
For Telstra billing related issues, please contact Telstra on 13 22 00, in store, or via Live Chat on https://livechat.telstra.com/TCOM:Crowdsupport:Consumer
What (account & personal) information will Telstra share with Apple?
Telstra will supply your mobile number, Telstra account number (BAN), country and whether you are subscribed to Apple Music for reporting & authentication purposes.
I have a companion Telstra Mobile account. Can I have Apple Music?
Yes you can, though your Apple Music subscription will need to be added by the legal lessee of your account – the owner of the main Post-Paid account that your companion account is attached to. Your parent/guardian can add Apple Music to your account via My Account, Retail store or by calling 13 22 00. All eligible Post-Paid accounts have the ability to take up the Telstra offer so you and your companion can both get the offer separately.
I have purchased a new phone on a new contract but I do not have my new phone or sim yet. When is my Apple Music account active?
Your Apple Music account will be active once you activate your new sim. This is generally when you receive your new phone. You will receive an sms confirming your Apple Music subscription is active.
I have recontracted to a new Telstra mobile contract but my new phone is on backorder. Can I start using my Apple Music subscription on my current phone?
If you are not changing phone number you will receive a sms confirming your Apple Music subscription. This indicates that you are now eligible to start using your Apple Music subscription on any compatible device, including your current mobile phone.
When you receive your new phone simply login with the same Apple ID and your saved playlists and music preferences will be available. You will need to re-download any tracks, albums or playlists to your new phone for offline listening.
Can I use my Apple Music subscription on my SONOS speaker system?
Apple Music is currently not compatible with SONOS. Please refer to the compatibility list.
What happened to MOG?
From 31 August 2015 the MOG service will no longer operate in Australia. This means existing subscribers to MOG will still have access to the service up to and including 31 August 2015. For more information on MOG please see Crowdsupport
Still have questions?
If you would like more information about how to use Apple Music or are having any issues, you can visit the AppleCare website at https://getsupport.apple.com. Here you will find FAQs, helpful guides and contact details for AppleCare direct.

*le sigh*
Just as I expected...
No desire to provide anything unmetered...
No desire to provide anything at all in the way of value...
I mean even the new bundles aren't anything new... the Medium "super great value bundle" is just the a recycled version of the Connected Everyday just $1 cheaper...
"Data charges apply for downloading the Apple Music app and when using the app. Data usage is aprox 6mb per song when streaming music. You can estimate your monthly data usage at https://www.telstra.com.au/mobile-phones/plans-and-rates/data-usage-calculator"
It sucks too... because I really wanted to be proved wrong... I knew I wouldn't, but I really hoped... I really feel sorry for the poor staff who are going to have to deal with the crap that comes from it...
Oh well, it isn't the fault of the poor staff here... the problem is that again, it proves that what customers what mean nothing to the decision makers...

Apple Music connect error on Sky only

Cant watch anything on Apple Music Connect on Sky broadband or wifi on my mac and iphone. It works on 3g and 4g no issues Please explain

On Apple Music on iPhone the error is "The operation could not be completed (-12667)" On the mac it just plays through each song file for a second - before moving to the next, as if the files were corrupt. But like the OP said, if I switch to 3G it plays fine from both. I know recently (and excuse my ignorance) a lot of my privacy settings changed on the router settings. I'm sure this isn't news to anyone, but I don't know if that means anything at all. Thanks

My Apple Music subscription

Telstra customers can access their subscription information from My Account:
What do I do if I forget my Apple ID or password & cannot login or access Apple Music?
Your Apple Music login is the same as your Apple ID. You can retrieve this here: https://iforgot.apple.com/appleid
You can reset your password here: https://iforgot.apple.com/password/verify/appleid?language=GB-EN
If you are still having issues, please contact AppleCare on http://getsupport.apple.com
How do I cancel my Apple Music subscription?
You can cancel your Apple Music subscription at any time within My Account:
How does it work if I cancel my subscription halfway through the month?
Customers who are on a paid subscription with Telstra will have the subscription cancelled immediately and the remaining billed period refunded on to their mobile account.
Customers who are in a trial or promotional period will be cancelled immediately.
I cancelled my account, but realised I want it back! How do I do that?
You can resume your Apple Music subscription within My Account:
Click on your mobile account in My Account, then click the ‘add’ button next to Apple Music.
Time spent in a cancelled state will count towards your trial period.

The problem is that all services are bundled with your Apple ID ([email protected]):
Your iCloud account (Mail, Contacts, Calendars, Reminders, Notes, Backups, etc.),
also iTunes & App Store purchases (Music, Movies, TV Shows, etc.),
and the iTunes Match services.
(I guess that all your devices - yours and your wife's are connected to one iTunes library, right?)
If you want that your wife gets her own iCloud account for Mail, Contacts, Calendars, etc. but gets also access to your media then you have two set up two things on her device:
iCloud (Settings > iCloud) with her account (e.g. [email protected])
and
iTunes & App Stores (Settings > iTunes & App Stores) with your account (e.g. [email protected]).
In this case she gets access to your library and could use the same iTunes Match account.
(See also: Using one Apple ID for iCloud and a different Apple ID for Store Purchases http://support.apple.com/kb/HT4895)

Apple Music launches tomorrow !

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