Apple Music payments and billing

If you’d like to take up a Telstra offer, you’ll need to be a Telstra Post-Paid customer with a compatible device. Apple Music can be added to your account and at the expiry of your trial membership period, Apple Music monthly subscription charges will be added to your Telstra mobile bill. Once your offer is complete, you can continue to use your Telstra mobile account, or you can use a credit card via Apple directly.
I want to change my billing method, how do I do that?
To add your Telstra mobile account as your billing method:
Unsubscribe your Apple Music account within the app
Add Apple Music to your mobile account via My Account, a Telstra retail store or by calling 13 22 00.
To add your credit card as your billing method: (This will cancel any Telstra offer you are currently enjoying)
Unsubscribe your Apple Music account via My Account, a Telstra retail store or by calling 13 22 00.
Add Apple Music to your Apple ID subscriptions via the app.
How often do I get charged?
Customers will pay a recurring monthly subscription fee of $11.99 per month in line with their billing cycle once the trial period has expired. The first month will be charged prorated to align the subscription with the billing cycle. Customers can check via My Account for their trial period.
How will Apple Music look on my Telstra Mobile Bill?
Apple Music will display as a line item on your Telstra bill. Here is an example of the Telstra Mobile Bill:
I still need help. Who can I contact?
For app related issues, please contact AppleCare on: http://getsupport.apple.com
For Telstra billing related issues, please contact Telstra on 13 22 00 or via Live Chat

Hi, robert69, and welcome to the Community,
If your Skype account is signed on while others are using your computer, then yes; they could open the software and see your account balance as it appears above your contacts list.  Best to sign off if you are not using your computer.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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    In short Upon verifying my payment and billing options, I was sent back to the same screen with an error message stating,
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  • HT1918 I tried changing my payment and billing info the way the website told mev to but it still says please contact apple support, so what do I do now?

    I tried changing my payment and billing info the way the website told mev to but it still says please contact apple support, so what do I do now?

    You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
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  • HT201303 How to cancel payment and billing information

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    You cannot do it via the website - but you CAN do it from within iTunes.  There IS an option for "none" when selecting a credit card. (even after the account has been active for a long time and used)
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  • Huge increase in monthly payments AND billed for w...

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    Hi onlythebun
    I'll be happy have a look into this and see whats going on.
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    Cheers
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    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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    I have pay my subcriber again on 18 may 2013 120 minutes for 3 months to Sri Lanka, but still I din't have today any call minutes become till now 21 of may
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    amount: € 31,02
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    Here are some things you can do -
    https://support.skype.com/en/faq/FA50/i-just-purchased-skype-credit-but-i-cannot-make-any-calls
    Yet, if still needed, you can also contact customer support for further assistance or instructions. Just open the link pasted below to see the instructions on how to get in touch with customer service -
    https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • IOS 7.1 and APPLE Music APP

    After the ios 7.1 update, when going into my Apple Music App and playing songs, when selecting a song the system does not play the song selected....it plays a song that is 3 or four titles ABOVE the selected song.  The location seems to change but what is constant is that when selecting a song the system DOES NOT play tha song that I select.  Anyone assistance and/or anyone else experiencing this issue?  Thank you!

    Hey DDKieffer,
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    http://support.apple.com/kb/HT1430
    Thanks,
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  • Apple Music FAQs

    For more information about Apple Music please go to apple.com/music
    If you would like more information about how to use Apple Music or are having any issues, you can visit the AppleCare website at https://getsupport.apple.com. Here you will find FAQs, helpful guides and contact details for AppleCare direct.  
    What offers are available?
    Apple Music is available for a monthly subscription fee to all Australians, regardless of their mobile network via the App.
    All new subscribers can access an introductory trial where no subscription fees are charged -
    3 (three) month introductory trial directly with Apple
    12 (twelve) month introductory trial for Telstra post-paid mobile customers with a compatible iPhone
    After the trial, Apple Music is available for a monthly subscription fee to all Australians, regardless of their mobile network until the customer cancels the service.
    How do I sign up to Apple Music?
    To sign up for the 12 month introductory offer and add Apple Music via Telstra, head to My Account and see if you’re eligible for our offer.
    Can I use Apple Music on my Android phone?
    Apple Music is available today on iPhone, iPad, iPod touch, Mac and PC. Apple have announced that Apple Music will be coming to Apple TV and Android this Spring.
    What data charges will I incur?
    Data charges apply for downloading the Apple Music app and when using the app. Data usage is aprox 6mb per song when streaming music. You can estimate your monthly data usage at https://www.telstra.com.au/mobile-phones/plans-and-rates/data-usage-calculator 
    If you are concerned about data usage with Apple Music you can use the app in offline mode. Alternatively you can purchase a data pack on the go in the Telstra 24/7 app, or in My Account.
    I want to sync my iCloud library with my iPhone
    Depending on your chosen settings, you can sync your iTunes & iCloud library with your phone at any time. You can change the settings in your phone or iTunes at anytime. Please remember that syncing your music over a mobile network will use data. For more information regarding syncing, please see https://support.apple.com/
    How do I access my Apple Music Subscription information?
    Telstra customers can access their subscription information from My Account:
    https://www.my.telstra.com.au/myaccount/home 
    What do I do if I forget my Apple ID or password & cannot login or access Apple Music?
    Your Apple Music login is the same as your Apple ID. You can retrieve this here: https://iforgot.apple.com/appleid
    You can reset your password here: https://iforgot.apple.com/password/verify/appleid?language=GB-EN 
    If you are still having issues, please contact AppleCare on http://getsupport.apple.com
    How do I cancel my Apple Music subscription?
    You can cancel your Apple Music subscription at any time within My Account: https://www.my.telstra.com.au/myaccount/home
    How does it work if I cancel my subscription halfway through the month?
    Customers who are on a paid subscription with Telstra will have the subscription cancelled immediately and the remaining billed period refunded on to their mobile account.
    Customers who are in a trial or promotional period will be cancelled immediately.
    I cancelled my account, but realised I want it back! How do I do that?
    You can resume your Apple Music subscription within My Account: https://www.my.telstra.com.au/myaccount/home
    Click on your mobile account in My Account, then click the ‘add’ button next to Apple Music.
    Time spent in a cancelled state will count towards your trial period.
    What happens when I change my phone?
    As long as the customer has used their Apple ID, all their music preferences & created playlists will be available on their new iOS phone. Customers will need to re-download any of their tracks, albums or playlists to their new phone for offline listening.
    What forms of payments are accepted?
    If you would like to take up a Telstra offer, you will need to be a Telstra Post-Paid customer with a compatible device. Apple Music can be added to your account and at the expiry of your trial membership period, Apple Music monthly subscription charges will be added to your Telstra mobile bill. Once your offer is complete, you can continue to use your Telstra mobile account, or you can use a credit card via Apple directly.
    I want to change my billing method, how do I do that?
    To add your Telstra mobile account as your billing method:
    Unsubscribe your Apple Music account within the app
    Add Apple Music to your mobile account via My Account, a Telstra retail store or by calling 13 22 00.
    To add your credit card as your billing method: (This will cancel any Telstra offer you are currently enjoying)
    Unsubscribe your Apple Music account via My Account, a Telstra retail store or by calling 13 22 00.
    Add Apple Music to your Apple ID subscriptions via the app.
    How often do I get charged?
    Customers will pay a recurring monthly subscription fee of $11.99 per month in line with their billing cycle once the trial period has expired. The first month will be charged prorated to align the subscription with the billing cycle. Customers can check via MyAccount for their trial period.
    How will Apple Music look on my Telstra Mobile Bill?
    Apple Music will display as a line item on your Telstra bill. Here is an example of the Telstra Mobile Bill:
    I still need help. Who can I contact?
    For app related issues, please contact AppleCare on: http://getsupport.apple.com
    For Telstra billing related issues, please contact Telstra on 13 22 00, in store, or via Live Chat  on https://livechat.telstra.com/TCOM:Crowdsupport:Consumer
    What (account & personal) information will Telstra share with Apple?
    Telstra will supply your mobile number, Telstra account number (BAN), country and whether you are subscribed to Apple Music for reporting & authentication purposes.
    I have a companion Telstra Mobile account. Can I have Apple Music?
    Yes you can, though your Apple Music subscription will need to be added by the legal lessee of your account – the owner of the main Post-Paid account that your companion account is attached to. Your parent/guardian can add Apple Music to your account via My Account, Retail store or by calling 13 22 00. All eligible Post-Paid accounts have the ability to take up the Telstra offer so you and your companion can both get the offer separately. 
    I have purchased a new phone on a new contract but I do not have my new phone or sim yet. When is my Apple Music account active?
    Your Apple Music account will be active once you activate your new sim. This is generally when you receive your new phone. You will receive an sms confirming your Apple Music subscription is active.
    I have recontracted to a new Telstra mobile contract but my new phone is on backorder. Can I start using my Apple Music subscription on my current phone?
    If you are not changing phone number you will receive a sms confirming your Apple Music subscription. This indicates that you are now eligible to start using your Apple Music subscription on any compatible device, including your current mobile phone.  
    When you receive your new phone simply login with the same Apple ID and your saved playlists and music preferences will be available. You will need to re-download any tracks, albums or playlists to your new phone for offline listening.
    Can I use my Apple Music subscription on my SONOS speaker system?
    Apple Music is currently not compatible with SONOS. Please refer to the compatibility list.
    What happened to MOG?
    From 31 August 2015 the MOG service will no longer operate in Australia. This means existing subscribers to MOG will still have access to the service up to and including 31 August 2015. For more information on MOG please see Crowdsupport
    Still have questions?
    If you would like more information about how to use Apple Music or are having any issues, you can visit the AppleCare website at https://getsupport.apple.com. Here you will find FAQs, helpful guides and contact details for AppleCare direct.  

    *le sigh*
    Just as I expected...
    No desire to provide anything unmetered...
    No desire to provide anything at all in the way of value...
    I mean even the new bundles aren't anything new... the Medium "super great value bundle" is just the a recycled version of the Connected Everyday just $1 cheaper...
    "Data charges apply for downloading the Apple Music app and when using the app. Data usage is aprox 6mb per song when streaming music. You can estimate your monthly data usage at https://www.telstra.com.au/mobile-phones/plans-and-rates/data-usage-calculator"
    It sucks too... because I really wanted to be proved wrong... I knew I wouldn't, but I really hoped... I really feel sorry for the poor staff who are going to have to deal with the crap that comes from it...
    Oh well, it isn't the fault of the poor staff here... the problem is that again, it proves that what customers what mean nothing to the decision makers...

  • Apple Music FAQ

    Apple Music FAQs
    For more information about Apple Music please go to apple.com/music
    If you would like more information about how to use Apple Music or are having any issues, you can visit the AppleCare website at https://getsupport.apple.com. Here you will find FAQs, helpful guides and contact details for AppleCare direct.  
    What offers are available?
    Apple Music is available for a monthly subscription fee to all Australians, regardless of their mobile network via the App.
    All new subscribers can access an introductory trial where no subscription fees are charged -
    3 (three) month introductory trial directly with Apple
    12 (twelve) month introductory trial for Telstra post-paid mobile customers with a compatible iPhone
    After the trial, Apple Music is available for a monthly subscription fee to all Australians, regardless of their mobile network until the customer cancels the service.
    How do I sign up to Apple Music?
    To sign up for the 12 month introductory offer and add Apple Music via Telstra, head to My Account and see if you’re eligible for our offer.
    Can I use Apple Music on my Android phone?
    Apple Music is available today on iPhone, iPad, iPod touch, Mac and PC. Apple have announced that Apple Music will be coming to Apple TV and Android this Spring.
    What data charges will I incur?
    Data charges apply for downloading the Apple Music app and when using the app. Data usage is aprox 6mb per song when streaming music. You can estimate your monthly data usage at https://www.telstra.com.au/mobile-phones/plans-and-rates/data-usage-calculator 
    If you are concerned about data usage with Apple Music you can use the app in offline mode. Alternatively you can purchase a data pack on the go in the Telstra 24/7 app, or in My Account.
    I want to sync my iCloud library with my iPhone
    Depending on your chosen settings, you can sync your iTunes & iCloud library with your phone at any time. You can change the settings in your phone or iTunes at anytime. Please remember that syncing your music over a mobile network will use data. For more information regarding syncing, please see https://support.apple.com/
    How do I access my Apple Music Subscription information?
    Telstra customers can access their subscription information from My Account:
    https://www.my.telstra.com.au/myaccount/home 
    What do I do if I forget my Apple ID or password & cannot login or access Apple Music?
    Your Apple Music login is the same as your Apple ID. You can retrieve this here: https://iforgot.apple.com/appleid
    You can reset your password here: https://iforgot.apple.com/password/verify/appleid?language=GB-EN 
    If you are still having issues, please contact AppleCare on http://getsupport.apple.com
    How do I cancel my Apple Music subscription?
    You can cancel your Apple Music subscription at any time within My Account: https://www.my.telstra.com.au/myaccount/home
    How does it work if I cancel my subscription halfway through the month?
    Customers who are on a paid subscription with Telstra will have the subscription cancelled immediately and the remaining billed period refunded on to their mobile account.
    Customers who are in a trial or promotional period will be cancelled immediately.
    I cancelled my account, but realised I want it back! How do I do that?
    You can resume your Apple Music subscription within My Account: https://www.my.telstra.com.au/myaccount/home
    Click on your mobile account in My Account, then click the ‘add’ button next to Apple Music.
    Time spent in a cancelled state will count towards your trial period.
    What happens when I change my phone?
    As long as the customer has used their Apple ID, all their music preferences & created playlists will be available on their new iOS phone. Customers will need to re-download any of their tracks, albums or playlists to their new phone for offline listening.
    What forms of payments are accepted?
    If you would like to take up a Telstra offer, you will need to be a Telstra Post-Paid customer with a compatible device. Apple Music can be added to your account and at the expiry of your trial membership period, Apple Music monthly subscription charges will be added to your Telstra mobile bill. Once your offer is complete, you can continue to use your Telstra mobile account, or you can use a credit card via Apple directly.
    I want to change my billing method, how do I do that?
    To add your Telstra mobile account as your billing method:
    Unsubscribe your Apple Music account within the app
    Add Apple Music to your mobile account via My Account, a Telstra retail store or by calling 13 22 00.
    To add your credit card as your billing method: (This will cancel any Telstra offer you are currently enjoying)
    Unsubscribe your Apple Music account via My Account, a Telstra retail store or by calling 13 22 00.
    Add Apple Music to your Apple ID subscriptions via the app.
    How often do I get charged?
    Customers will pay a recurring monthly subscription fee of $11.99 per month in line with their billing cycle once the trial period has expired. The first month will be charged prorated to align the subscription with the billing cycle. Customers can check via MyAccount for their trial period.
    How will Apple Music look on my Telstra Mobile Bill?
    Apple Music will display as a line item on your Telstra bill. Here is an example of the Telstra Mobile Bill:
    I still need help. Who can I contact?
    For app related issues, please contact AppleCare on: http://getsupport.apple.com
    For Telstra billing related issues, please contact Telstra on 13 22 00, in store, or via Live Chat  on https://livechat.telstra.com/TCOM:Crowdsupport:Consumer
    What (account & personal) information will Telstra share with Apple?
    Telstra will supply your mobile number, Telstra account number (BAN), country and whether you are subscribed to Apple Music for reporting & authentication purposes.
    I have a companion Telstra Mobile account. Can I have Apple Music?
    Yes you can, though your Apple Music subscription will need to be added by the legal lessee of your account – the owner of the main Post-Paid account that your companion account is attached to. Your parent/guardian can add Apple Music to your account via My Account, Retail store or by calling 13 22 00. All eligible Post-Paid accounts have the ability to take up the Telstra offer so you and your companion can both get the offer separately. 
    I have purchased a new phone on a new contract but I do not have my new phone or sim yet. When is my Apple Music account active?
    Your Apple Music account will be active once you activate your new sim. This is generally when you receive your new phone. You will receive an sms confirming your Apple Music subscription is active.
    I have recontracted to a new Telstra mobile contract but my new phone is on backorder. Can I start using my Apple Music subscription on my current phone?
    If you are not changing phone number you will receive a sms confirming your Apple Music subscription. This indicates that you are now eligible to start using your Apple Music subscription on any compatible device, including your current mobile phone.  
    When you receive your new phone simply login with the same Apple ID and your saved playlists and music preferences will be available. You will need to re-download any tracks, albums or playlists to your new phone for offline listening.
    Can I use my Apple Music subscription on my SONOS speaker system?
    Apple Music is currently not compatible with SONOS. Please refer to the compatibility list.
    What happened to MOG?
    From 31 August 2015 the MOG service will no longer operate in Australia. This means existing subscribers to MOG will still have access to the service up to and including 31 August 2015. For more information on MOG please see Crowdsupport
    Still have questions?
    If you would like more information about how to use Apple Music or are having any issues, you can visit the AppleCare website at https://getsupport.apple.com. Here you will find FAQs, helpful guides and contact details for AppleCare direct.  
     

    *le sigh*
    Just as I expected...
    No desire to provide anything unmetered...
    No desire to provide anything at all in the way of value...
    I mean even the new bundles aren't anything new... the Medium "super great value bundle" is just the a recycled version of the Connected Everyday just $1 cheaper...
    "Data charges apply for downloading the Apple Music app and when using the app. Data usage is aprox 6mb per song when streaming music. You can estimate your monthly data usage at https://www.telstra.com.au/mobile-phones/plans-and-rates/data-usage-calculator"
    It sucks too... because I really wanted to be proved wrong... I knew I wouldn't, but I really hoped... I really feel sorry for the poor staff who are going to have to deal with the crap that comes from it...
    Oh well, it isn't the fault of the poor staff here... the problem is that again, it proves that what customers what mean nothing to the decision makers...

  • I tried to purchase music at iTunes with the iTunes card I was given. I was able to redeem the amount and it shows on my apple Id I have $25 but it does not pay my purchase it will still go to my credit card and bill it. It did not give an option.

    I tried to purchase music at iTunes with the iTunes card I was given. I was able to redeem the amount and it shows on my apple Id I have $25 but it does not pay my purchase it will still go to my credit card and bill it. It did not give an option.

    If you were instructed to call them, then that's what you should do. They will probably need to verify your identity before helping you with the security question.

  • I have a new ipod nano and have created an Apple ID and provided all of my account details including address (shipping and billing and debit card). When trying to buy music through itunes I am told to review my account details. i.e. I cannot use itunes!!

    I have a new ipod nano but at the moment I am unable to download music through itunes. I'm so disappointed. I have created an Apple ID, reviewed and inputted all of my data for my account and still get told to 'review account' because my ID has not 'been used with Itunes before. Why is this happening and why don't apple have a more intuative way of dealing with this.
    Please help, I am completely frustrated.

    You'll either have to redeem an iTunes gift card, or create a new ID by following the directions here:
    http://support.apple.com/kb/ht2534

  • How do I change an Apple ID payment method to 'None'? I've tried everything and the only solution is to get a new e-mail and start all over again. Any other options?

    How do I change an Apple ID payment method to 'None'? I've tried everything and I found the only solution is to apply all over again with another e-mail address. Any other options?

    Buy an iTunes Music Card and redeem it to your account - the "none" option should be available then.

  • HT2731 "valid payment method and billing address"  not succeed

    I want to create an apple Id but when I filled section related to "valid payment method and billing address"  the process not continued to next step, what are you think about the problem? Pls help me, of course I fill my card No and other related info., correctly.
    Thanks

    Do you get any error messages when you fill in your card's details ? And you are trying to add a credit card, not a debit card (there have been a number of posts recently from people whose debit cards are being declined, and they are no longer listed on this page as being a valid payment method), and the card is registered to exactly the same name and address as you have on your iTunes account ?

  • TS1424 For the past two days the ITunes store says it is unable to process payments and to try again later - not like Apple to miss on sale opps.  Is it my side with the problem?

    For the past two days, i keep getting an error message on the i Tunes store that it can't process my payment and to come back later.  Not Apple's MO to miss a sales opportunity.  Anyone esle getting this message?

    This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
    I live in Europe ,So Be persistent and don't give up !  Aug. 2013

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