Apple Offices Messed Up My Ipod!! Please Help

please can someone help me.
I recenly took my ipod in for repair at my nearest apple offices. I was told that they cannt do anything with it as it has a large dent in the back of it and apple wont replace it due to the warrenty. But when i took it into them it was in perfect physical condition (except ofcourse the reason i took it there in the first place, which was the 'sad ipod' icon situation). Please can anyone help me as to how i can repair or replace my ipod.
All replies greatly appreciated.
Kayleigh xxx

Kayleigh,
Bring it back your iPod to the shop and ask them to do the followin for you in order to fix the Sad iPon icon - hope that they will do it as they did a large dent in the back of your iPod.
During the past month, I discovered a way to fix te Sad iPod icon situation, unless the HD of the iPod is damaged, but your need a Mac to fix the PC formatted iPod and vince verse. A sad Icon iPod would not get mount from the orginal computer, but interesting it is likely to get mount by connecting with a different kind of compueter i.e. Mac-Pc or Pc-Mac. I understand a lot of people do not believe of what I said. But ask the Apple's guy to do for you, as you do not have a Mac to fix it - it is really the case that I managed to fix some iPods in this way, following are the steps
For iPod formatted with PC - and to be fixed with a Mac
Put the iPod in Disk Mode then plug it with a Mac computer. It would got mount (few attempts please), the iPod will pop up on the Mac's desktop as a HD, go to Utility and open the Disk Utility, (you will able to see your iPod there), click your iPod, go to Tab of ERASE. choose the volume format of MS-DOS file system then click the button ERASE. Once it has being completed, reject your iPod and plug it with a Window PC, a window will pop up and indicate that it can't read your iPod and open the iPod Updater file, and do the RESTORE back in PC version

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