Apple online store does not have idea even they charged my card.

Hi ,
I tried to make a purchase from apple online store , it was 11/15 morning around 9:30 am ... eastern time.
I tried to buy an IPHONE 5S GSM 16GB TMOBILE SILVER by splitting charge in to two different cards .
Well , the transaction did not go thru , everything was normal ; till I saw the charge in my wells fargo account for 174.43 USD and called the bank , learned that the amount debitted from my account was a charge "not an authorization". Bank told me to call Apple and connect them to merchant services of Wells Fargo so I called APPLE ONLINE STORE at 11/15 around 16:15 and spoke with online agent JOSH and made a conference call with WELLS FARGO MERCHANT SERVICES ...
Wells Fargo confirmed to JOSH that it was a charge even JOSH could not be able to find & match the charge with related credit card number. Only thing JOSH advised me was to wait till tomorrow morning ...He told " It should dissappear from my account "... On the other hand wells fargo told I can claim a dispute but the it will take 10 business days for me to get reimbursed. So who is responsible for the $174.43 vaporized from my account by APPLE and they do not know about that ?
NOW I'D LIKE TO ASK A BASIC QUESTION TO ALL YOU HIGH IQ LEVEL GENIUS PEOPLE OF APPLE INC. ; HOW COME YOU DO NOT KNOW THAT YOU CHARGE A PERSONS CREDIT CARD ?
Awaiting your kind reply ,
HURREM CAN UNSALAN
<Email Edited By Host>

As Roger said, you're only speaking with fellow users here.
canunsalan wrote:
Wells Fargo confirmed to JOSH that it was a charge even JOSH could not be able to find & match the charge with related credit card number. Only thing JOSH advised me was to wait till tomorrow morning ...He told " It should dissappear from my account "... On the other hand wells fargo told I can claim a dispute but the it will take 10 business days for me to get reimbursed. So who is responsible for the $174.43 vaporized from my account by APPLE and they do not know about that ?
Well, it seems to me that you were told that a credit would be issued and to wait until tomorrow. I'd suggest you do that, though I'd recommend waiting until perhaps Monday, or at least Sunday, since it may take a day for your credit card company to process the credit.
If by Monday you haven't seen the credit arrive in your account and your credit card company confirms that they haven't received it, call Apple Support, ask to speak with someone in Customer Relations, and calmly explain the situation to them and ask for assistance in getting a quick resolution.
Regards.

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