Apple phone Support for the Ipad2, GOOD or BAD
I recently had my Ipad2 lockup in safari and could not seem to resolve the problem on my own. I called Apple support and got their foreign speaking rep. who was very nice and almost fixed my problem but I needed a second WIFI spot to confirm it was working. At this point I was satisfied with the service. I went to another location where I had access to a hard line phone and much faster WIFI so I could complete the reset of the setup. When I called back I got a support tech that I think was a automobile mechanic because he had no clue about this issue. His only intrest in my problem was to ask me 20 questions so he could fill out his questionair and than proceed to tell me that my problem was software related and it would cost me $49.95 to answer my question. He reminded me I had not choosen The Apple Service contract. What was so frustrating was to have to wait 10 miniutes for a person, answer 20 questions which had nothing to do with the problem and than to be told that he would not answer my question and if I did not like it I could call Apple.The first rep. I spoke with had no problem answering my questions. If the problem had been mine I would have paid for the service contract but there is no way I'm going to pay Apple $50 to fix their problem. No doubt he does not work for Apple if he does they should fire him. The issue is a safari software problem and was resolved during the OS 5 upgrade. I purchased the Ipad2 9-19-2011. In closing I would like to thank the first support rep for her help and the second rep is the reason I try not to do business with people that can't speak good english and try their hardest to loose Apple customers. This bad rep. will ruin it for the rest. Has anyone else had problems like this?
Hello Rameans
My personal experience with Apple support has been generally good.
However, I really think that if you had a bad support experience, you should send some feedback. Here is the form for support feedback: http://www.apple.com/support/feedback/
Similar Messages
-
I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have Phone support for this area)
Please, help me :)Your best bet would be to try resetting the password to the account that you would like to use via iForgot
Once you log in to that account change the email address to anything, it can even be fake its just a placeholder
After you do that you will be free to change your old email address on your appleID to the new one that is now free to be used as it is no longer attached to the other account. -
I am unable to update software, transfer purchases, sync, or backup any of my 3 devices. I have tried using iTunes on other computers, uninstalling iTunes with tech support walking me through, using a different user on my computer, deleting photos off of my devices, using an ethernet cable instead of connecting with wifi, uninstalling my antivirus software and firewall, and had my laptop examined by several techs who all determined there was nothing wrong with the laptop that explains what has been going on. I am also unable to view or download purchases on iTunes. Clicking the Itunes store results in a blank white screen. I get various error messages, including -9886. Apple techs and now the engineers have been unable to resolve the issues thus far, even after several hours of phone support over the course of several months (about 5 hours this month alone). I have done everything they've suggested, even when they've suggested I do something over again, and I'm becoming frustrated. I would greatly appreciate any advice you can offer. Thank you in advance for your time.
Hi there
Sorry for hijacking your thread as put by Dahveed. However I have resolved my issue so I thought I'll share it with the rest of you.
I checked for the error 3194 in youtube and I found some good videos that tell you how to resolve the problem. The issue I was facing was the actually (I know because I have resolved it now) the communication between my computer and apple server which can be fixed as following (if you are using windows):
There is file in following directory:
C:\Windows/system32/drivers/etc/hosts
The file normally has no extension and it is in file format. You need to open it and make sure that every line that has apple server id starts with "#". In my case one of the line started directly with the ip address and then gs.apple.com.
Perform your restore/update after that and hopefully it should be resolved (mine did).
Cheers -
Apple recent stated they will no longer offer any support for the iPhone 4, no more updates, apps will stop working with the advancement of software updates. over all by the end of the year the phone will be almost completely phased out. Does Verizon have any type of plan for their current iphone 4 device users?
Verizon has nothing to do with Apple updates.
It is much like Microsoft who phased out support updates to Win 31, Windows 95,98,ME and now Windows XP.
You must deal with Apple http://www.apple.com/support
Good Luck -
Hi can somebody please help me to get Apple phone support stop calling me to tell me that i NOT awnsering the phone!!!!
The battery capacity on a 5S is a little better but be sure to read the special notes on conserving battery power on these phones. Here are two in particular.
17 Tips to Extend iPhone Battery Life (Updated for iOS 7)
How to improve iPhone battery life, what to do if your iPhone battery is running low - How to - Macworld UK
Regards, 71 -
I was not warned that audiobooks are a one time download only for those using iCloud to backup. As a result I've lost my audiobook when switching to a new iPhone after the previous phone was damaged.
Will Apple refund me for the audio book?
the irony of this is that the lost audio books is Steve Jobs biography!
Starting to wonder about the benefits of Android :-/If you haven't been keeping a backup of your downloads (none of your iTunes downloads are included in an iCloud backup, apps, music etc are only redownloadable whilst they remain in your country's store) then you can try contacting iTunes support and see if they will grant you a redownload : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
-
hi, i have 2 i phones,recently one stolen from overseas when i check through Find my iphone its showing only 1 which in my hand. I can't remember which apple Id was for the stolen one? could please someone have more idea?
Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps. -
the device has already been the device has already been erased, but is still linked to the previouserased, i put the apple id & password for the previous owner witch i used to erase the phone from icloud but it still linked to the previous owner’s account what can i doing to rescue the phone pls
with my thanksThe Help page you came here from gives you all the information; without the previous owner's password or his removing the phone from his list of devices you cannot proceed and I'm afraid your phone is useless.
-
I have an Ipad2 and my daughter has Iphone 4s and I would like to have all SMS and IMessages duplicated on the IPAD2 I was told I could do this by typing in the mobile phone number into the IPAD2 some where in the settings.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.
I have had to erase my disk since then with trouble with Apple Store not recognising my machine and the reload from Time Machine has given complications . Can you please cancel my trial and return my Trial money.If you paid for what you used then it was not a trial.
Look thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.adobe.com/thread/1703848
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
HT6055 Request to Apple: restore support for older codecs
I used Quicktime extensively for my research before upgrading to Mavericks, and now that these older codecs have been removed, none of my experimental videos taken over the past 5 years will play in Quicktime. This is extremely disappointing.
I'd like to gather as much user support as possible to request that Apple restore support for these older codecs.
PLEASE RESPOND ON THIS THREAD BY ADDING YOUR REQUEST FOR APPLE TO RESTORE SUPPORT FOR OLDER CODECS.
FYI, my video files were .avi format, recorded by a Nikon D300s and a Zeiss EVO 55 scanning electron microscope.Some things can be converted without transforming the data. I have data in Excel spreadsheets that is identical to the data in the Lotus Symphony spreadsheets in which I entered the data in 1986. Converting video does involve data transformation which is undesirable unless it comes to a point where it is unavoidable. Speaking as a research scientist, one is obligated to try to preserve original data to a reasonable extent. In this case the video is not "dead". It can still be played. It's just Apple's behavior that anything older than about 4 years is old-fashioned and to be forgotten that's mandating stepping outside Apple software to do so. Yes, it would be a good idea to convert so when future upgrades mean no old codecs will play at least the data are available to some degree. I still would not get rid of the old files since they are the original data, and if the person spends 30 seconds installing VLC player they can still view the original data for another 10 years at least (if they keep the computer that long -- my computer is 12 years old and I can still run applications on it dating from the early 1990s).
By the way, you can still buy VHS players. I agree they will not be around forever, and if it's a family video you want to play 20 years from now then you may as well convert it now, but then that's not research evidence.
Optical media are dead at Apple, but still extensively used outside Apple. I agree in 20 years it will be hard to find a DVD player but visit right now any store selling movies or music, or a public library, and optical media are still around. Apple can force the issue where their hardware is involved, especially as regards to installing Apple software, and of course by pushing online media sales (if you buy from the iTunes Store, which I don't). -
i can't download the apple ios 5 for the ipad. after downloading around 10 % an error no. 3259 occurs. it's a network error. please help . it's urgent. i am having apple ipad 2 3G wifi.
i switched off all the security settings and all the firewalls.
i m unable to install any of the app on the ipad
so i saw the apple support and it said to update the older version of my ipad.
and niether am i able to download the update nor am i able to download any app and install it in my ipad2
i also tried to download an .ipsw file (ios5 update) from torrentz bt i am also unable to install from that as itunes rjects that file and gives an error. and also tries to delete that file. plz anyone help urgently. -
I have down loaded the latest software for the ipad2 and it has now locked up and will not reset
I have just down loaded the lastest software for the iPad2 and the Pad is now frozen. I have tried the reset and nothing happens. Help
This page has some troubleshooting for problems when updating/restoring the iPad : http://support.apple.com/kb/ht4097
-
Team , Thanks for looking into this ..
As a last resort on optimizing my stored procedure ( Below ) i wanted to create a Selective XML index ( Normal XML indexes doesn't seem to be improving performance as needed ) but i keep getting this error within my stored proc . Selective XML
Index feature is not supported for the current database version.. How ever
EXECUTE sys.sp_db_selective_xml_index; return 1 , stating Selective XML Indexes are enabled on my current database .
Is there ANY alternative way i can optimize below stored proc ?
Thanks in advance for your response(s) !
/****** Object: StoredProcedure [dbo].[MN_Process_DDLSchema_Changes] Script Date: 3/11/2015 3:10:42 PM ******/
SET ANSI_NULLS ON
GO
SET QUOTED_IDENTIFIER ON
GO
-- EXEC [dbo].[MN_Process_DDLSchema_Changes]
ALTER PROCEDURE [dbo].[MN_Process_DDLSchema_Changes]
AS
BEGIN
SET NOCOUNT ON --Does'nt have impact ( May be this wont on SQL Server Extended events session's being created on Server(s) , DB's )
SET TRANSACTION ISOLATION LEVEL READ UNCOMMITTED
select getdate() as getdate_0
DECLARE @XML XML , @Prev_Insertion_time DATETIME
-- Staging Previous Load time for filtering purpose ( Performance optimize while on insert )
SET @Prev_Insertion_time = (SELECT MAX(EE_Time_Stamp) FROM dbo.MN_DDLSchema_Changes_log ) -- Perf Optimize
-- PRINT '1'
CREATE TABLE #Temp
EventName VARCHAR(100),
Time_Stamp_EE DATETIME,
ObjectName VARCHAR(100),
ObjectType VARCHAR(100),
DbName VARCHAR(100),
ddl_Phase VARCHAR(50),
ClientAppName VARCHAR(2000),
ClientHostName VARCHAR(100),
server_instance_name VARCHAR(100),
ServerPrincipalName VARCHAR(100),
nt_username varchar(100),
SqlText NVARCHAR(MAX)
CREATE TABLE #XML_Hold
ID INT NOT NULL IDENTITY(1,1) PRIMARY KEY , -- PK necessity for Indexing on XML Col
BufferXml XML
select getdate() as getdate_01
INSERT INTO #XML_Hold (BufferXml)
SELECT
CAST(target_data AS XML) AS BufferXml -- Buffer Storage from SQL Extended Event(s) , Looks like there is a limitation with xml size ?? Need to re-search .
FROM sys.dm_xe_session_targets xet
INNER JOIN sys.dm_xe_sessions xes
ON xes.address = xet.event_session_address
WHERE xes.name = 'Capture DDL Schema Changes' --Ryelugu : 03/05/2015 Session being created withing SQL Server Extended Events
--RETURN
--SELECT * FROM #XML_Hold
select getdate() as getdate_1
-- 03/10/2015 RYelugu : Error while creating XML Index : Selective XML Index feature is not supported for the current database version
CREATE SELECTIVE XML INDEX SXI_TimeStamp ON #XML_Hold(BufferXml)
FOR
PathTimeStamp ='/RingBufferTarget/event/timestamp' AS XQUERY 'node()'
--RETURN
--CREATE PRIMARY XML INDEX [IX_XML_Hold] ON #XML_Hold(BufferXml) -- Ryelugu 03/09/2015 - Primary Index
--SELECT GETDATE() AS GETDATE_2
-- RYelugu 03/10/2015 -Creating secondary XML index doesnt make significant improvement at Query Optimizer , Instead creation takes more time , Only primary should be good here
--CREATE XML INDEX [IX_XML_Hold_values] ON #XML_Hold(BufferXml) -- Ryelugu 03/09/2015 - Primary Index , --There should exists a Primary for a secondary creation
--USING XML INDEX [IX_XML_Hold]
---- FOR VALUE
-- --FOR PROPERTY
-- FOR PATH
--SELECT GETDATE() AS GETDATE_3
--PRINT '2'
-- RETURN
SELECT GETDATE() GETDATE_3
INSERT INTO #Temp
EventName ,
Time_Stamp_EE ,
ObjectName ,
ObjectType,
DbName ,
ddl_Phase ,
ClientAppName ,
ClientHostName,
server_instance_name,
nt_username,
ServerPrincipalName ,
SqlText
SELECT
p.q.value('@name[1]','varchar(100)') AS eventname,
p.q.value('@timestamp[1]','datetime') AS timestampvalue,
p.q.value('(./data[@name="object_name"]/value)[1]','varchar(100)') AS objectname,
p.q.value('(./data[@name="object_type"]/text)[1]','varchar(100)') AS ObjectType,
p.q.value('(./action[@name="database_name"]/value)[1]','varchar(100)') AS databasename,
p.q.value('(./data[@name="ddl_phase"]/text)[1]','varchar(100)') AS ddl_phase,
p.q.value('(./action[@name="client_app_name"]/value)[1]','varchar(100)') AS clientappname,
p.q.value('(./action[@name="client_hostname"]/value)[1]','varchar(100)') AS clienthostname,
p.q.value('(./action[@name="server_instance_name"]/value)[1]','varchar(100)') AS server_instance_name,
p.q.value('(./action[@name="nt_username"]/value)[1]','varchar(100)') AS nt_username,
p.q.value('(./action[@name="server_principal_name"]/value)[1]','varchar(100)') AS serverprincipalname,
p.q.value('(./action[@name="sql_text"]/value)[1]','Nvarchar(max)') AS sqltext
FROM #XML_Hold
CROSS APPLY BufferXml.nodes('/RingBufferTarget/event')p(q)
WHERE -- Ryelugu 03/05/2015 - Perf Optimize - Filtering the Buffered XML so as not to lookup at previoulsy loaded records into stage table
p.q.value('@timestamp[1]','datetime') >= ISNULL(@Prev_Insertion_time ,p.q.value('@timestamp[1]','datetime'))
AND p.q.value('(./data[@name="ddl_phase"]/text)[1]','varchar(100)') ='Commit' --Ryelugu 03/06/2015 - Every Event records a begin version and a commit version into Buffer ( XML ) we need the committed version
AND p.q.value('(./data[@name="object_type"]/text)[1]','varchar(100)') <> 'STATISTICS' --Ryelugu 03/06/2015 - May be SQL Server Internally Creates Statistics for #Temp tables , we do not want Creation of STATISTICS Statement to be logged
AND p.q.value('(./data[@name="object_name"]/value)[1]','varchar(100)') NOT LIKE '%#%' -- Any stored proc which creates a temp table within it Extended Event does capture this creation statement SQL as well , we dont need it though
AND p.q.value('(./action[@name="client_app_name"]/value)[1]','varchar(100)') <> 'Replication Monitor' --Ryelugu : 03/09/2015 We do not want any records being caprutred by Replication Monitor ??
SELECT GETDATE() GETDATE_4
-- SELECT * FROM #TEMP
-- SELECT COUNT(*) FROM #TEMP
-- SELECT GETDATE()
-- RETURN
-- PRINT '3'
--RETURN
INSERT INTO [dbo].[MN_DDLSchema_Changes_log]
[UserName]
,[DbName]
,[ObjectName]
,[client_app_name]
,[ClientHostName]
,[ServerName]
,[SQL_TEXT]
,[EE_Time_Stamp]
,[Event_Name]
SELECT
CASE WHEN T.nt_username IS NULL OR LEN(T.nt_username) = 0 THEN t.ServerPrincipalName
ELSE T.nt_username
END
,T.DbName
,T.objectname
,T.clientappname
,t.ClientHostName
,T.server_instance_name
,T.sqltext
,T.Time_Stamp_EE
,T.eventname
FROM
#TEMP T
/** -- RYelugu 03/06/2015 - Filters are now being applied directly while retrieving records from BUFFER or on XML
-- Ryelugu 03/15/2015 - More filters are likely to be added on further testing
WHERE ddl_Phase ='Commit'
AND ObjectType <> 'STATISTICS' --Ryelugu 03/06/2015 - May be SQL Server Internally Creates Statistics for #Temp tables , we do not want Creation of STATISTICS Statement to be logged
AND ObjectName NOT LIKE '%#%' -- Any stored proc which creates a temp table within it Extended Event does capture this creation statement SQL as well , we dont need it though
AND T.Time_Stamp_EE >= @Prev_Insertion_time --Ryelugu 03/05/2015 - Performance Optimize
AND NOT EXISTS ( SELECT 1 FROM [dbo].[MN_DDLSchema_Changes_log] MN
WHERE MN.[ServerName] = T.server_instance_name -- Ryelugu Server Name needes to be added on to to xml ( Events in session )
AND MN.[DbName] = T.DbName
AND MN.[Event_Name] = T.EventName
AND MN.[ObjectName]= T.ObjectName
AND MN.[EE_Time_Stamp] = T.Time_Stamp_EE
AND MN.[SQL_TEXT] =T.SqlText -- Ryelugu 03/05/2015 This is a comparision Metric as well , But needs to decide on
-- Peformance Factor here , Will take advise from Lance if comparision on varchar(max) is a vital idea
--SELECT GETDATE()
--PRINT '4'
--RETURN
SELECT
top 100
[EE_Time_Stamp]
,[ServerName]
,[DbName]
,[Event_Name]
,[ObjectName]
,[UserName]
,[SQL_TEXT]
,[client_app_name]
,[Created_Date]
,[ClientHostName]
FROM
[dbo].[MN_DDLSchema_Changes_log]
ORDER BY [EE_Time_Stamp] desc
-- select getdate()
-- ** DELETE EVENTS after logging into Physical table
-- NEED TO Identify if this @XML can be updated into physical system table such that previously loaded events are left untoched
-- SET @XML.modify('delete /event/class/.[@timestamp="2015-03-06T13:01:19.020Z"]')
-- SELECT @XML
SELECT GETDATE() GETDATE_5
END
GO
Rajkumar Yelugu@@Version : ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Microsoft SQL Server 2012 - 11.0.5058.0 (X64)
May 14 2014 18:34:29
Copyright (c) Microsoft Corporation
Developer Edition (64-bit) on Windows NT 6.2 <X64> (Build 9200: ) (Hypervisor)
(1 row(s) affected)
Compatibility level is set to 110 .
One of the limitation states - XML columns with a depth of more than 128 nested nodes
How do i verify this ? Thanks .
Rajkumar Yelugu -
Why no RAW support for the Fuji FinePix HS10?
This camera is well over a year old. Why is there no support for the RAW file?
It is definitely not only Fuji. I used a Panasonic Lumix FX-150 before that has been supported by Adobe Camera Raw for quite some time now. I replaced that camera by a Lumix LX5, but I see that the FX-150 is still not supported by Apple Camera Raw and probably never will.
If you want wide range RAW support, use Lightroom. (Not to say that Aperture doesn't have its strengths, e.g. support for geocoding.)
Maybe you are looking for
-
DECODE Function In Reports 3.0
Hi, When I use the decode function in a query (Reports 3.0.5.8.0) I receive an error message "Bind Variable Does Not Exist" (ORA-1006). When I remove the decode function from the query, the query compiles fine. All table and column references are exi
-
No Quicktime Movie in Browser Just Sound in Leopard
New Macbook Pro, Leopard, Archive and install. Went to the Apple site today to watch the Leopard tutorial. All I could do is listen. No video. Tried a couple of other sites (Lynday.com) same issue. Quicktime in the browser (Safari) doesn't seem to wo
-
IPhoto slideshow burned in iDVD
I created an album in iPhoto with a few comments/titles and burned it in iDVD as a slideshow. Is there a way to remove the dark "box" around the captions that appear on the DVD? Also, some of the slides that do not have text have the empty "boxes
-
OS X 10.5.8 is my desktop.Can I upgrade it in Lionmotain?
Can I upgrade softver OS X 10.5.8 to montain lion ?
-
Feathering a garbage mask in Premiere Pro CS4
Hello to all I am new to this forum, so this is my first post.. The last two or three months i've been looking all over the internet for a solution to my problem. And since i couldn't find any, i was kinda hoping that one of you guys could help me: I