APPLE PLEASE HELP! Mail hangs after start, address book never launches!
I've been reviewing postings since friday last week about issues with mail/address book after 10.5.2 and here's a summary:
• Symptom 1: Mail launches slow
• symptom 2: mail hangs while downloading new mail (in my case from 1 particular account according to the activity viewer, while downloading the last, most recent msg, the msg does not have attachments but it stays downloading forever, force quit required)
• symptom 3: mail does not send msgs (in my case it sends one-by-one after each force quit/relaunch)
• symptom 4: duplicate msgs appear, particularly msgs received after 10.5.2
• symptom 5: mail does not quit,, force quit necessary. in my case after i force quit/ relaunch several times mail launches somewhat "normal" but after a reboot or relaunch, problems appear again. (duplicates never go away)
• issues with mail after 10.5.2 are not ISP/email host related, we all have different ISPs and hosts and we all have the same symptoms.
• i also experienced problems with address book, it starts but the window never opens or if it does is completely empty, no functions are possible. this also affected ichat as the info for the contacts cant be retrieved from address book.
thanks for reading and please contribute to the thread if you agree with the summary, APPLE NEEDS TO HELP US!!!
Hi everybody,
I have received an update from my friend who suffered from the Mail problem. In fact, the errors occurring AFTER the restore from Time Machine were due to an ISP's problem. So the restore really worked after all.
So to put it in a nutshell, I would recommend the following process:
1. Quit (or force-quit iff necessary) Mail asap when the application gets stuck. Do not open Mail again.
2. Restore ~/Library/Mail folder from the youngest Time Machine Backup you know Mail was behaving properly.
3. Run the 10.5.2 Combo Updater while all applications are shut down (just to be on the safe side).
4. After the inevitable Restart, check Software Update for more updates and install if necessary.
5. Run Mail and let it rebuild all the Mailboxes.
This should work fine to solve the problem. With the AddressBook case, I should try a similar workflow to get it fixed, yet I haven't tried that one so far.
BTW: I can only encourage you to really get an external drive and use Time Machine frequently. Even if it seems to be expensive in the first place, imho TM is the best piece of software Apple has been inventing for ages. In my case, I also tried to save money and took a leftover 40 gig HD from an old server and got myself a usb-2.0 external box for around 10 euros. Although space is limited, i have been backing up hourly since 1 February and there's still 12 gig to go. I only back um my home directory, as all my personal data, settings and mail are stored there.
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