Apple policy on MBP Retina with dead pixel

Hi
New MBP retina (<90 days) with dead pixel just appeared 2 days ago.
Did anyone experience this and what's the Apple policy on this ?
Thanks
V

Call Customer Support and have them replace the screen. They will send you a box to mail to depot.
I had a MacBook Pro with a dead pixel and left speaker out. My MBP was 4 years old, definently out of warrenty. I called Apple, and they replaced the display without charge.
I received the box on Wednesday, mailed it on Thursday (FedEx) and got my fixed MBP back on Friday, same week! This is why I still buy Apple.
When calling customer service, stress that you have more than one pixel out, as you probably have a cluster. Have them do the repair at depot not at any Apple Store. Make sure, since you are still with 90 days, fix it for free.
Should not be a problem.
Ed

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I got a damaged iphone today :( after apple sent me an ipad with dead pixel

Great,
first apple sent me an ipad with dead pixel and misbehaving display and now they are sending me this: http://www.flickr.com/photos/schipplock/4880028188/sizes/l/in/photostream/
Would you send it back?
Dear god, give me any reason why I ever should consider buying apple hardware again if quality management is so bad...I mean I spotted it in two or perhaps three seconds after unboxing it.
What makes me angry now is that this microsim card now doesn't fit into my old phone so when Apple wants to send me another iphone it takes ages (again!)...and I'm without a phone...great :!
Apple oh Apple :/.

schipplockjspasucks wrote:
What makes me angry now is that this microsim card now doesn't fit into my old phone so when Apple wants to send me another iphone it takes ages (again!)...and I'm without a phone...great :!
I don't know if you can do it at an Apple store. But AT&T will let you order the iPhone 4 and still keep what you have until the new phone arrives.

MBP Retina 15" dead pixel and fan issues

I have a dead pixel in the middle of my screen and the fans are spinning at least every five to ten minutes of casual use. What should I do?

Call Customer Support and have them replace the screen. They will send you a box to mail to depot.
I had a MacBook Pro with a dead pixel and left speaker out. My MBP was 4 years old, definently out of warrenty. I called Apple, and they replaced the display without charge.
I received the box on Wednesday, mailed it on Thursday (FedEx) and got my fixed MBP back on Friday, same week! This is why I still buy Apple.
When calling customer service, stress that you have more than one pixel out, as you probably have a cluster. Have them do the repair at depot not at any Apple Store. Make sure, since you are still with 90 days, fix it for free.
Should not be a problem.
Ed

24' Cinema Display with Dead Pixel

I just exchanged an LED Cinema Display under AppleCare for the blinking/cord problem. Got the new one set up and see that it has a dead pixel. Is there a fix for these, especially being brand new, or do I have to exchange this one too?
Running tests it is very visible on a black background, then blue, and slightly on a green background. Red and white backgrounds make it so that the pixel is not a visible problem.

When I chose my LED Display, I refused two monitors because of dead pixels (green pixels on full filled white background). All of them I tried to order in on-line shops.
When I found out that Apple use LG panels for the LED Display and I understood that I have to go to the off-line shop and choose the display by myselfl. I met 2 years ago with usual LG TFT displays on my work - they all had dead pixels. (IMHO, LG is not good).
I came to one shop and there were 2 Apple LED displays - one at the exposition and one in the storehouse. Of course I wanted new one from storehouse and let manager know beforehand about not going to buy if dead pixels. He brought up the display from storehouse, unpacked, plugged and I personally start to check. I changed the background to whole white and pointed into two green pixels. "***", - I said to the manager - couldn't believe that the display costs crazy money (in Ukraine - $1400-1500) and everyone with dead pixels!
I also have 20" NEC display with perfect IPS panel that I bought 3 years ago for $800. And I should leave the buying of the Apple LED Display and back to my favourite and proven NEC it could be the right decision as you'll see below .
But the manager offer me to check the exhibition example - he assured me that exhibition one is also absolutely new and stood only 5 days in the shop. We plug it, set the background to white and ... "O, miracle! No dead pixels! After three checked displays! Can't belive!" - and this one was really total perfect.
So I forgot about to buy new NEC instead of Apple display. Brought Apple LED Display to home, connected to my brand new MBP 13, compared to my old NEC - everythnig was perfect, colors and overall picture are better than old NEC.
I was happy ... BUT JUST FOR ONE WEEK! It started to blink/flash/blackout - this is the known problem as I found out later: http://discussions.apple.com/thread.jspa?threadID=1902288&tstart=0
I'm very disappointed because I realize that if I give it for guarantee service and they offer me to change it - I'm sure that I'll got the display with dead pixels and I don't want it! So I hope that it the software/firmware trouble and it'll be fixed in the next MacOS update. If no - it'll be the disaster because I'll not be able to return the display and give my money back from the one hand (under Ukrainian laws the money back period of goods is 14 days), and I don't want to give the guarantee replacement with dead pixels!
Sorry for large text I had to to unburden myself!

Have you exchanged a MacBook with dead pixels?

Everything was going smooth with my MacBook - too smooth...
My MacBook is developing dead pixels. I've had it for about 18 days and initially the display was perfect but now it seems that fabled mythical beast, the dead pixel monster, is eating my pixels.
Does anyone know what the official policy is for dead bright pixels? Has anyone actually exchanged a MacBook with dead pixels? If you did get yours exchanged how many dead pixels did it have?
Do you think I am better off to keep the MacBook for a while (wait untill the supply catches up a bit) and then return it - or do I need to deal with the issue within the first 30 days?

things were going smooth with my machine until the screen went black. not a doubt in my mind that the inverter was faulty. so that's a mfg. defect right.
the problem is that apple (like so many companies these days) does not want you bringing a dead/faulty product into their store to just "swap it out."
they're going to want you to send it in and all that fun stuff. normally i wouldn't care so much, but i'm now waiting on a technician to call me back and tell me what to do with the machine - and i'm traveling on friday. mbpro was supposed to be coming with me as it's loaded with all my work for a project. grrrrrr.

Why Apple ship macbook with dead pixel??

I have bought a macbook about two weeks ago... but i notice that one pixel was dead...
I phoned to apple costumer care and they sent to me a new macbook, but also this one have a dead pixel!!
Angry, i phoned again to the apple costumer care but this time they doesn't want to change forgotten that i was in time for a RMA request .
Now i send back this macbook again and i don't know if buy again other macbook until (i go on with RMA request ,shippement costs are paid by apple so i dont lose an euro) i dont have a screen as an Dell notebook of 450 euros give.With no one dead pixel.
Samsung sell their HD ready TV with a warranty over ALL pixels... and Apple dont care about that.
Shame!
I would like to see Steve Jobs in a keynote presenting iPhone with a little black hole in the screen... as i should do with my clients.

Most manufacturers require a certain number of dead pixels before replacing a screen. I actually believe samsung is the only company to have a 0-dead-pixel-policy.
More can be read here: http://www.notebookreview.com/default.asp?newsID=2211
Martin

Retina highlight/ dead pixels issues

Hi
I have recently started to see highlight (dead) pixels on my MBP retina display. I thought these are dead pixels so I went to the Apple store to get it fixed.
It turns out that these are not dead pixels but actually tiny dents on the thin glass cover that might have happen from small particles on the keyboard or the surface around it.
According to the guys in the Apple store a few people came with the same issue but we where told that this is not covered by warranty as it's a damage caused by the user!
This is a big concern and should be investigated by Apple. does this mean that we need to keep the keyboard and surrounding area completely clean each time before we close the lid? It never happened on any of my laptops in 15 years.
If you see something that looks like a dead pixels try to scrape the the glass with your nail. If it feels like there is something on the glass like a small bump then it's not a dead pixel but a tiny dent on the glass and Apple won't fix it under warranty.
This makes the MBP Retina a product a very fragile product so think twice before you buy one.
Cheers,
Mica

I just got back from the apple store. The guy immediately agreed to replace the screen under my apple care and promised that we would check if there would still be image retention issues with the new one in the store and that they'd swap it again if there were. He also claimed that while he'd seen issues early on, he hadn't seen any problems for the past few months.
I got a new samsung screen and they ran an image retention test in the store with me and everything checked out fine. So I just want to give a big shoutout to apple for being super cool about this and to tell others with the same worries as me to just go there and talk to them. The problem I guess with looking at stuff online is that you mostly only see people writing that have had bad experiences... so here's to also reporting when you have a good one!

What Apple Care for MBP Retina 15" Mid 2012 ?

Sorry for this dumb posting, but there are existing two different apple cares when i search for it:
Item Numbers: MD013D/A or MF218D/A.
Maybe someone could help me and say what worked for him. I have an MBP 15" Mid 2012 with Retina (short back after a repair - got 8 dead pixels...).
Thanks for your help!

You are referencing German versions? I am not familiar with those part numbers. In the US, the current appropriate Applecare part number is MD012LL/A for your machine; however, I have seen (and purchased) the older version of Applecare for a Mac if it was offered at a lower price. Whenever a new Mac is introduced, the Applecare product numbers are updated, but there may be third party sellers which still have the older product in stock. In any case, as long as your part numbers are both for the appropriate machine and say "Applecare for 15" MBP, etc", it should be fine.
Having said all that, the question comes up: if your machine was purchased in 2012, your one year warranty has expired and you can only purchase and register Applecare during the original warranty period.

Second 27" iMac with dead pixels

I'm intrigued to see how many others have purchased the new 27" iMac's and have managed to get one without any dead pixels.
I am currently on my 2nd 27" iMac and both of them have a dead pixel right in the middle of the screen, first one was black, this second one is red.

Simon (UK) wrote:
kelf wrote:
i feel half of ur pain! i got the 21.5" on saturday, and it had a red pixel in the middle of it! i am not gonna live with it and will return it today!
btw, is there any dead pixel policy?
It's a fault just like any other type of fault. Your brand new iMac's pixels are all meant to be working. If you receive one where they clearly are not you are right to have it replaced. This is not a PC, it is a top of the range Apple product for which we expect and demand the highest quality. After all, we're paying top dollar (or £) for this level of build and design. Accept nothing less.
Actually, Apple considers one dead pixel 'within spec'.
However, if you've only just bought it, you can choose to return it for any reason within 14 days.
Message was edited by: star-fish

24" iMac with dead pixels

I haven't seen any threads about this so I figured I'd give it a go and see how many others have dead pixels. My first 24" that I took home from the Apple store had one single, almost not noticeable, dead pixel. Most LCD manufactures will not warranty anything less than 6 dead pixels. It was near the center of the screen and after forking out $2400 I wanted a perfect LCD with no dead pixels. So I took it back the next day and luckily for me the manager at the Apple store let me exchange it. I took it out of the box in the store, booted it to check it out and didn't find any dead pixels. 3 or 4 days later I found a dead pixel. Bright blue near the bottom. You can only see it on a black screen. So I told myself that I would just deal with it until the next day I found a second dead pixel. So now I have 2 dead pixels and am pondering whether I should take it back or not..
George

Hello,
'Stuck' pixels, i.e. those that are stuck at a particular colour may sometimes be cleared by simply rapidly changing the colours behind them.
Have a look at:
http://www.apple.com/downloads/dashboard/status/pixelfix.html
cheers
mrtotes

3 displays - all with dead pixels!

Im loosing hope on Apples products right now!
I have returned three 24" led displays now - all with broken pixels!
Is it impossible to find one that not have this problem?
Its like buying a new Porsche with cracks in the wind shield!
A few years ago I also returned three 20" cinema displays that had 10-20
dead and stuck pixels and just gave up!

Hi Guys, I'm from New Zealand, I am on my third LED Display. Ive lost a little faith. I purchased the original from a premium reseller. Honestly, I have had so much bother I am too embarassed to go back. Apple and the reseller think Im crazy and tell me that Dust is a common issue and that I am picking trouble. I paid $1700NZD for this display, and I expect them to be perfect as they are overpriced. Just like buying a BMW as opposed to a Toyota, you expect flawless perfection in premium brands. All of mine seemed perfect out of the box, but the next day when the sun is shining on the screen I see dust, smudges under the screen and little marks. When I opened the last one I promised myself I wouldnt stand infront of it inspecting it, as this is how I find the defects. But when it comes to cleaning the display, you tend to notice these imperfections. I have been ringing Apple Care and they all seem to talk as if I'm OCD about the whole Apple dust situation. NONE OF THESE ARE PERFECT. But for the price they should be. I wonder if apple could directly replace my display rather than through my reseller? as I am too embarassed to go back.

IPod touch with dead pixels

Hi,
I bought an iPod touch on apple store, arrived last yesterday.
It has some pixel dead.
What can I do?? Change with another or it's probably that next has also this defeact?
Any suggestion??
Thx,
fabrizioromeo

Hello and Welcome to Apple Discussions.
Unfortunately you're probably 3 hours away from the nearest Apple Retail Store and depending on how many dead pixels you have will decide whether you will be offered a replacement or not.
I would advise speaking to AppleCare on the phone (count how many dead and how many stuck pixels you have first) and seek their guidance.
0870 876 0753 (sorry about the 0870 number)
In the end under the UK Sale of Goods Act 1979 you have certain rights as a consumer however the law requires you address these with the retailer not the manufacturer. That said, experience tells us that Apple likes to help whenever possible.
cheers
mrtotes

2nd iMac with dead pixels

Just curious if anyone else is having dead pixels (non-functional pixels, black) problems with their new iMacs. I own 4 LCDs and use two more at work and I don't have this problem with those displays. I am a web developer and graphic designer so I am a little picky when it comes to displays, but I just bought this iMac (11-30-07) and it is the second one (returned the first one) to have defective pixels. The first had a dead pixel in the top left area (right where I work in PSD), and the second has four scattered in the bottom area, and they seem to be popping up with regularity. The easiest fix is to buy a second high quality display and just use this iMac as a dual monitor setup . . . but then with that thinking, why didn't I just buy the Mac Pro? All-in-all, this is still a pretty decent machine. . . .

I to have recently purchased a 20" Intel Based iMac at my local Apple Store, after booting the beautiful computer up i noticed two small pixels where black. I plan on returning the computer to the Apple Store and getting a brand new one. And i know that a couple of pixels is tiny and nearly noticeable unless you look for it, then when you find it the thing just screams out at you, but considering the prices Apple charges i expect nothing but a perfect product and so should you.

Returning mac with dead pixel

Hello,
A few months ago I purchased a MacBook Pro and after a few days noticed what I thought was a dead pixel on the screen. After ringing apple
Care they advised me to return the item to where I bought it (Amazon) as the problem had occurred so soon.
I was happy with this but after an inspection from a friend I was informed the pixel wasn't dead but just stuck. I wasn't aware of this difference and was directed toward a widget which played fast moving colours over the stuck pixel to see if it fixed it. Thankfully after two attempts this worked and all was good. Now though in a different area of the screen an actual dead pixel has appeared. I tried the same thing as before to no avail. I was wondering if I took the MacBook to an Apple store would they repair it or say that i should have just swapped it with Amazon?
Any help would be appreciated!
Ian

After the 14 day return period, whether the unit is repaired or replaced is up to the Apple's discretion. I mean it wouldn't make sense to replace the whole unit over a single pixel, unless that option had some other overriding reason to do so. Sometimes exceptions are made, but I don't know that you can expect it.
Make sure you have a complete backup of the machine before taking it in. There is no guarantee that they won't wipe the unit, or if they end up replacing it after all, you will have lost everything.

New iMac with dead pixels

I just got a brand new 21.5 iMac it has 2 dead pixels, is this normal what's the acceptable number of dead pixels?

Here is an Apple KB article pertaining to dead pixels. It does not list a number that is acceptable or not.
But, Apple has a 90 day return policy, unless I believe you have a custom configuration. So I would return it if the dead pixels are in a place where you see them all the time and it bothers you.

Apple policy on MBP Retina with dead pixel

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