Apple put the wrong serial number on my replacement MBP invoice
Hi all.
In short - I purchased a MBP early 2011 which I needed to return for replacement 3 days later. This was done on the spot and a replacement invoice was to be emailed to me. I purchased AppleCare with my original MBP and I was told that this would automatically transfer and be registered with my replacement model. I must say I was pretty impressed with the speed and hassle-free nature of the service (for my first ever Mac as well).
Unfortunately, I have just checked the status of my Apple Care and noted that it was listed as expired !!!
Doing my research, it appears that on the invoice for the 'replacement' unit they sent me, they listed the original (faulty unit) serial number for both the unit that was returned, and the replacement unit. This was obviously an error because they gave me a brand new unit in a new box and I am typing on it right now. I also noted that they 'returned' my old AppleCare Agreement and applied a 'new' AppleCare Agreement (with new agreement number) but it has the returned MBP serial number listed (not the new one) !!!!!
I am looking for suggestions on how to get this rectified for the following reasons:
- I need my Apple Care that I paid for to be applied to the correct unit
- I need my current Apple MBP to be registered to me as the owner (I have no idea who they would have it registered to at the moment given the invoice is incorrect .........)
I look forward to any advice you might have, and suggestions as to any problems I might expect in dealing with Apple.
Regards,
Tim
(800) APL-CARE (800-275-2273).
They should be able to straighten things out - be sure that you have all your paperwork together (old sn, new sn, receipt - if you have it - etc.).
Good luck,
Clinton
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