Apple recall...I don't think so
I am an Mac geek. I love all (well, most) things Apple and have had, over the past 20 years, great respect for the company. And yes, I have some Apple stock.
But let me say, unless these class action lawsuites win, I don't think Apple is going to do an iPhone 4 recall. It will simply be too expensive both monetarily and to their brand image. Yes, that image is taking a beating, and rightly so. But a full recall. I doubt it (although I hope I'm wrong).
It is Apple's responsibility to test and release products that work and function. Not release it and have 1.7 million people beta test it for them. Almost every iPhone launch has been bigger the the previous. That means that Apple has to try harder to release products that work right out of the gate. That what happens when you become the second biggest company in the US.
I think Apple will fix the issue quietly and let the blogosphere discover it. They will let you return your iPhone for a fixed replacement under warranty. Maybe the new white iPhone will have the issue fixed. This way, if you have an iPhone 4 with no issues, don't return it. If you have issues, return it and get iPhone 4.1. This will cost Apple far less than a a full recall since it will not involve all iPhones 4's sold.
I disagree. Doig a full recall will show the world and loyalists that they are willing to accept and admit their mistakes, that they are sorry, and that they are working hard on a new design and will get it out shortly..sorry customer has to wait, but it will be worth it"
This kind of statement will go long ways to regain respect of loyalists and will show new customers that they are not arrogant and are willing to learn from their mistakes...
Its a good road for them to take.
If they stay in denial, then they will lose respect of people.
Similar Messages
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I can't my Apple mail to work. It started when I did an up date. When I went to use mail (the little stamp at bottom) it said, "you can't use this version of mail with this version of OS X. I looked on support and was told to solve the problem by downloading combo package and security update. Did it 3 times. I did everything. Still doesn't work. I even took everything mail out of applications and the library and did those two updates and still can't get it. Could I reinstall OS X Snow Leopard and would that affect any of my documents like i photo or i tunes? I don't want to loose anything! I have spent way too long on this problem. I feel like I own PC with windows again. Please help!!!!!! Frustated
No need to reinstall Snow. Try trashing all the Mail.apps you have. (But don't empty the trash yet!) Do a search for those. Reinstall Mail from the DVD in Optional Installs. This will put Mail 4.2 in Applications, then run the Combo Update, which will update Mail to 4.5, and then the Security Update again, in that order.
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Help! I tried calling Apple but I don't think they know what to do.
Just purchased my brand new macbook pro about 2 weeks ago. My internet keeps coming and going, and I know it's my internet provider because I am still geting internet on the ipod touch when the internet on my macbook pro is down. It happens every hour for about 5-10 mins, I can't get any internet connection, although I get all full bar strength. I have to constantly reconnect back to my router.
What is wrong and what can I do to fix this? This is a $2,000 laptop, and I'm about ready to take it back if it continues to act this way.
I do not have snow leopard. It came out about 2 days after I purchased this. I wonder if that would fix it.Take it back to an Apple Store and get it check out on their network. If it works fine there, the problem is in your home network.
Dave M.
MacOSG Founder/Ambassador An Apple User Group iTunes: MacOSG Podcast
Macsimum News Associate Editor Creator of 'Mac611 - Mobile Mac Support' -
How does one email Apple? I don't think a discussion group can answer this
I have iWorks on my Mac so I decided to purchase it. I paid $85 for it and it says it's a TRIAL VERSION! How lame is that? I pay $85 and I only get a trial version? And Apple doesn't tell me that BEFORE I purchase it, only after when I get a serial number.
PJThere is no buying a trial version. Entering the serial number in the trial version removes the 30-day limit. There is no difference between the trial & purchased versions except the 30-day expiration.
With Pages running select About Pages & the window should say retail license & show the serial number. -
I have an iPhone and recently bought an iPod 4 touch what l am using the same apple ID for. The iPod won't let me download songs from iTunes it is asking me security questions which I don't think I have put answers to in the first place, because of this it won't let me buy any songs on iTunes
It's probably asking you to verify the security code found on the back of your credit card.
Regards. -
The battery of my macbook died in 2 years and when I call the servise center to inform them cuse i personally am dissapointed but at the same time want to know the reason why something like this has happened ith a product of apple. Mr ****** (sr advisor) gets outrightly rude and tells me sorry but don't think that you can be an exception to it. Extremely shocked at this approach by apple. Then throughout the conversation he chose to mute me and wouldnt answer my queries. And when i asked him whos the serior I could talk to. He tells me "Im the seriormost that you can get upto..there is nobody above me you can talk to".
Now what do i do???
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"Breach of the Agreement
If you fail to abide by these terms Apple may remove your submission. Apple may also send an e-mail that informs you that your Submission has been deleted or edited. Repeated inappropriate Submissions may result in your relevant account or accounts being placed into temporary or permanent suspension of your ability to participate in any or all of the areas on the Site."
https://discussions.apple.com/static/apple/tutorial/tou.html -
hey is the new update going to let people facetime more than one person like 3-way? you'd think apple would have done this by now
If there is we will not learn about until the update is released. Speculation about such is not permitted in the forums.
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How are you supposed to get help from Apple if you don't know what your serial number is? They say to input the serial number of the "product" that you are asking about. Since my problem is how to deauthorize/authorize computers, and they are saying I have more than 5 (which I have never owned more than 5 computers in my life), I can't imagine what serial number they mean. Does it mean your desktop computer? If so, which one? Do they mean your device? LIke your iPhone, iPod or whatever? Do they mean the software ON one of your computers and/or devices? If so, which program, and on which computer/device?
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not. I only know of 2 computers that have iTunes on them, so how can there be 5? We also have 2 iPhones and 2 iPods in this family, but one of the iPhones has his own apple id. He may have been using mine, since his computer died. I read that those don't count as "computers" to the 5. Do they, then?
Help! I can't contact apple because I have no idea what they mean about serial number. I doubt they would help me anyway. In order to get the serial number off my desktop computer (that has iTunes on it already), I will have to move furniture, so I don't want to if that's not it. Is there some way to find the serial number in the software, either on my desktop or my iPhone?sunshinecowgill wrote:
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.
You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized. -
I haven't used my IMac in a long time and went to boot it up, and I find I don't remember the correct username and password (I use several computers..I try to keep the passwords similar, with a number for the chronological order in which I started using them) I've tried all the others I use for passwords. The 'hint" keeps coming up for the password I am pretty sure is the correct one, but, still cannot get in. I also don't remember whether I changed my surname on the computer...it was changed legally a little while ago, but some of my older devices still have my birth-name in there)
HELP
I don't think I ever set up a "master password" on the thing...I never use those. I am the only person with access to my personal devices.
thanksForgot Your Account Password
For Lion, Mountain Lion, or Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the menubar appears select Terminal from the Utilities menu.
Enter resetpassword at the prompt and press RETURN. Follow
instructions in the dialog window that will appear.
Or see:
Reset a Mac OS X 10.7 Lion Password
OS X Mountain Lion- Reset a login password,
OS X Mavericks- Solve password problems,
OS X Lion- Apple ID can be used to reset your user account password.
For Snow Leopard and earlier with installer DVD
Mac OS X 10.6- If you forget your administrator password,
OS X- Changing or resetting an account password (Snow Leopard and earlier).
For Snow Leopard and earlier without installer DVD
How to reset your Mac OS X password without an installer disc | MacYourself
Reset OS X Password Without an OS X CD — Tech News and Analysis
How To Create A New Administrator Account - Hack Mac -
Apple and ATT Don't Care...3 days and still haven't gotten a person to help
My original iphone since upgrading the firmware to 2.0 has sporatically but for many many hours at a time has stopped allowing incoming or outgoing calls. I have attempted to reach both ATT and Apple to get support. Here is cronology of my attemps to get help to fix my phone. I don't think apple or att care about their customers at this point. After being an att customer for 10 years i am now considering the new sprint service with the new samsung device since I can't get anyone to help me fix my iphone so i can actually make or receive a call.
July 16th, 2008
11:30pm called att support 888 327 2610 and chose the option for "not able to send or receive calls"
spoke to an agent who said i would need to call back in when i got my bill.
Jason Poersch - Supervisor
VRU...is routing to billing, not even to tech support
Tried to tell me to call apple support..but i asked if this was an att issue or apple he said it could be either..well i called att so why does att check it out before telling me to call apple
Said that I would need to call back when i got my bill to have it adjusted b/c they couldn't adjust it at the moment.
Asked for corporate phone number to log a complaint....Said to look it up on-line...when my phone isn't working.
Jason agreed to send the email for me to the corp complaints. I find it very odd that a phone company will not handle complaints via phone, but force you to send them in an email.
11:50pm...transferred to att support...message experience unusually high call volumes due to networking issues. (what time of the day is good to call when you cant get thru even at midnight???)
11:59pm David Hamrick in tech support answered
* unaware of problems ...just normal call volumes ...even though they had a message on phone line
* we cannot do any trouble shooting here at att at all..you have to call apple
* David did a warm transfer at 12:01
Then however ..he said he would have to put me in the queue..as he was transferring me in..the vru said apple was closed and that i would need to call back during normal business hours!!!!
12:07 am I asked for a manager and David said a manager would tell me the same thing..I said I would still like to speak to a manager. He put me on mute and came back saying a manager would not be available but he can put me thru to voice mail. I said that after being on the phone for over a half an hour..that i would wait until at&t decide to help me. i needed my phone tonight..not another day. He said ok..and put me on hold.
12:15 am Jerry Henry (mngr)...
He said that i would need to go to att for any troubleshooting on the phone...i said what about the network..had we ruled that out? after all u had a message on your vru indicating that you were having networking issues. I would think i deserve the courtesy of having someone rule that out before sending me to apple so i don't have to come back again if it does happen to be the network.
He called as well and was told to call back during normal business hours
12:30 am *earlier today...outage in this area
creating a ticket and will call me back in 1/2 hour..
12:46 am called me back..he has opened a ticket..they should text me and call me when working. Jerry to research apple hours. Jerry to call me at 6:30am with status.
July 17th, 2008
6:30am ..no call from Jerry Henry on either phone number. My cell is again not able to send or receive calls.
9:22am...called 800 331 0500 again..chose options for support...they said they were transferring me to apple support.
*VRU..experience high call volumes and that they recommend calling back later....but I could hold and did...since it doesn't seem to matter what time of day I call..they are always experiencing high call volumes. .
9:40 am ..hung up as couldn't hold any longer
11:55am called support again.
* *VRU..experience high call volumes and that they recommend calling back later....but I could hold and did...since it doesn't seem to matter what time of day I call..they are always experiencing high call volumes. .
12:12 pm ...Shawna in Canada ..would not give any additional information to be able to identify her in the event of a follow-up or concern.
* Also asked for her managers name so i had an additional reference for follow-up. She put me on hold ot go ask her manager if she could give me her managers name. Shawna returned to indicate that her manager said she could not give her manager's name.
* I then asked to speak to the manager directly...and she indicated it would be a long wait but that she would get a manager and would check back with me while I waited.
12:18 pm ..put on hold while waiting for a manager
12:25 pm ...still holding ..no one has checked back with me yet
12: 41 pm still holding..no one has checked back with me yet
12:: 57 pm ..still holding..no one has checked back with me yet
1:06pm ..still holding..no one has checked back with me yet
If they cared..do you think they would respond at some point?FrustratediPhoneuser wrote:
"My original iphone since upgrading the firmware to 2.0 has sporatically but for many many hours at a time has stopped allowing incoming or outgoing calls."
Based only on that, stop bugging Att. It's highly unlikely to be their issue.
Phone was working fine. You didn't change the sim, your plan, or any Att-related apparatus.
You update the phone's software. That's Apple's purview.
You've had sporadic functionality with the network, and there aren't widespread posts about Att's network dropping away from many people, so that points to the fault being on your individual unit.
You haven't mentioned if you've done a full software restore. If you haven't yet, you should try it. Then test it out before loading it back up with applications. Especially if you've jailbroken it.
If you have jailbroken it, it's all too easy to imagine one of the wild applications isn't compatible with 2.0...
If it works after the restore, re-install your apps one at a time, checking each time to see which one might be wrecking up your phone.
Good luck.
Message was edited by: Argyron -
I don't think Mac OS X Lion is entering Safe Boot mode
Hi Everyone,
I always do a safe boot when troubleshooting since my first MacBook with Leopard and after installing Lion in a new MacBook Pro, I don't think I'm entering safe boot mode. I mean, I press the shift key at boot time like I've done countless times before but now I think my MacBook Pro is not booting safe.
Namely: I don't see the words "Safe Boot" on the login screen, it doesn't take longer and the pinwheel is not replaced by a progress bar when booting.
Can anyone please tell me what's going on?
Thanks in advance!When I tried to run the Apple Hardware Test and couldn't start it with the "D" key, even though the "Alt" key and "Cmd+R" boot options did work, I started getting more suspicious.
I reset the PRAM and that fixed my issue.
For the record, the words "Safe Boot" on the login screen did not appear, but the progress bar instead of the pinwheel did. -
I'm a MB Pro beginner (after 25 years with PC). I have an Iomega ext HD, but how do get it indexed?, and it doesn't come up with any results I'm trying searches in Finder, and it says "searching Iomega drive" - but I don't think it's indexing. How do I force it to index?
Well I'm leaning the other way. I think my present MBP will be the last Apple product I buy.
With the way Apple is going, all New Mac computers are sealed unit that don't allow the user to upgrade them in any way. They are getting more expensive initially. They are impossible to fix, even by Apple. All the parts are either soldered to the Logic Board or glued inside the case parts. The add on warranty only covers manufacturing defects and is expensive. And to fix one out of waranty is close to if not more then a new system.
The only thing different in a Mac, and most other products Apple sells, is the operating system and the cases they come in. As for the OS both have their glitches and at this time there are no viruses that infect OS X. There is more software available for Windows. More choices as to what hardware you can use or upgrade to at a later date.
Mac computers are becoming large iPads or iPhones with built in keyboards.
jeremy_from_rome wrote:
And as for the question: PC or Mac, the consensus that I hear from colleagues and friends is just as you state it: stay with Mac, be patient, work at it, and you’ll never look back! Thanks again -
Don't think my computer is sleeping-
Hi Guys
Bit of an odd situation. I have my computer quite near to my bed in a little room and so the numerous lights of my system (7 Power LEDs - G5, two monitors, USB hub, speakers and ext. HD and powerboard) illuminate my room to the point that i can't sleep with them ! So i taped most of them up with dark black electrical tape and turn off whatever i can.
My problem is that i don't think my computer is sleeping. Firstly i can hear HD wirr and possibly fans - there so quiet! and secondly i can *wake up* my computer by shaking the mouse - something you shouldn't be able to do. I've unplugged all peripherals including my non apple USB mouse. I've only unmounted and powered down my ext HD due to the position of the cables. The computer still only turns off the monitors and doesn't go to sleep fully. I haven't tried closing all open apps and i don't want that to be the solution as there is not point in my having to close all my programs in order to let my computer sleep.
The only thing i can think of right now is the fact that my computer is the dreaded Late 2004 / Oct 2004 Single Processor 1.8 Ghz G5 post G5 update. Do any other people with this same computer after applying the update have similar problems by any chance? Or is it just my computer? Can someone please think of something else that might be giving my poor little troublesome G5 insomnia ?
Thanks for any replies
DKRPretty obvious but did you check the sleep settings?
Have you tried to manually sleep your mac?
Sleep on a mac is a software/hardware dance where everything must be correct for it to work.
Usb devices (especially card readers) can mess it up. Do you have usb plugged into other devices (monitors, printers, etc.)?
• Mac will not sleep if Applications/processes continuously writing to the Console logs.
Launch Console in Applications/Utilities and check both the console.log and system.log logs for blocks of recurring messages written therein that repeat at high frequency.
Note: the console.log file should open by default when you launch Console.
• Quit System Preferences.... Navigate to ....
/Library/Preferences and delete.....com.apple.AutoWake.plist
Enter your Admin password, when prompted.
• Using Open Firmware....
Restart and immediately, press and hold (commandOption+OF), and release when the command line appears..type the following and press Return after each item.
• reset-nvram
• set-defaults
• reset-all (this will reboot the Mac
•If this does not solve the problem, your Energy Saver preferences may be corrupt.
Navigate to /Library/Preferences/SystemConfiguration (folder) and delete.
com.apple.PowerManagement.plist
com.apple.AutoWake.plist
Enter your Admin password, when prompted.
and finally....
Navigate to ~/Library/Preferences/ and delete......
com.apple.systemuiserver.plist -
Sorry last question got knocked back my ipad and iPhone on two different levels and I am not able to play through Facebook so not able to progress or unlock next level through Apple store. Don't know how to resolve problem
Thank you again for all of your help!! I really appreciate it!
I think I am following -- I was able to upload to my iPhoto and all photos and videos are there that is a plus! I tried to create an Event in my iPhoto and put all of my photos in that event but for some reason, now my iTunes it not recognizing that Event in my iPhoto. It is not allowing me to import just that event at the moment but I may be doing something wrong. At least all of my pics and vids are in iPhoto so that is a plus and I know they are at least saved somewhere. Just for some reason, my iTunes it not locating the event that I created with only those photos.
Thank you for letting me know about my contacts! How do I know if I have the contacts app?
Also, I had no clue that my iCloud could be backed up via cellular data! However, is this a new feature with the most updated iOS?? Unforutnatly I am like 2 iOS updates behind because I don't have enough storage on my phone. I still get the notification that my phone needs to be plugged in and connected to wifi in order to back up to the cloud :-(
How can I sync using USB? Right now when i click on the info tab for my iPhone in my iTunes this is the answer that I get -- I am a little unclear as to what it means.
Sync Contacts:
Your contacts are being synced with you iPhone over the air from iCloud. Over-the-air sync settings can be changed on you iPhone
Sync Calendars:
Your calendars are being synced with you iPhone over the air from iCloud. Over-the-air sync settings can be changed on you iPhone -
Yesterday, I purchased Mountain Lion OSX and tried to download it but I don't think the download worked. How can I tell if I am using Mountain Lion and how do I get help if the download was unsuccessful?
Click your Apple menu icon top left corner of your screen.
From the drop down menu click About This Mac.
If Mountain Lion is installed, it will say: v10.8
If not, launch the App Store. From the App Store menu bar click Store > Check for Unfinished Downloads
FYI .. for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you need to reinstall OS X or repair the the startup disk Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation.
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