Apple refused to replace my defective iPod. How can I follow up?

My 5th generation iPod has had intermittant problems since new. It doesn't work at altitude (in mountains, airplanes etc). OK elsewhere.
I explained this in my sevice request & shipped it in. Apple support never communicated with me at all. They simply set the status of the service request to "couldn't find a problem, shipped unit back". Not surprised: it works at sea level. They might have to actually read the description I wrote, and vary the operating conditions a bit before it fails. If they can't and don't give me the benefit of the doubt here, then they've stuck me with a defective unit with no support. It might work for them, but it's obviously unacceptable to me.
I can't find a phone number to call, or an email address or anything that will get a response.
I guess I'll be looking closely at the upcoming unit from Microsoft. Or maybe something from Creative Labs...

Your pushing the limit at Tuolumne Meadows the pass is about 9946 ft above sea level and the meadows are about 8600 but still under the operating limit. Heavenly valley at South Tahoe has lifts going pretty close to 10,000. I've not had a chance to test my ipod at those elevations. What passes for mountains in Iowa you can see over standing on a ladder. Try taking it in to an Apple store and see what they say.
Macbook, 2.0 duo, black Mac OS X (10.4.7) 80 gb hd, 2 gb ram, 5g ipod, 2g ipod

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