Apple refuses to accept my serial number for the MacBook Bottom Case Replacement Program?

I bought my MacBook in September of 2011, but was told it was an early 2011 model. Just a little while ago, one of the rubber feet on the bottom fell off. Then another one. I decided against going with knock-off rubber feet in case they damaged the computer ($1800+ is just a little too much to spend on a computer just to ruin it with a $2 piece of junk). I've been trying since they fell off to talk to someone about it. I went to Future Shop and they tried to charge me for it. I went to The Source, and they had no idea what I was talking about. I would rather not go near Walmart with this. They are, unfortunately, pretty much the only stores available to me that deal with Apple products in some way. A friend of mine told me the other day about the MBCRP, and I decided to try that out. I get until it tells me to enter my serial number, and then it refuses to accept it. "We're sorry, the serial number you have entered is not valid. Please try again." Is this because Apple considers my computer not a part of the replacement program or am I doing something wrong?

Apple Customer Relations - 1-800-767-2275.  They will take care of you if you explain your situation politely.

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