Apple remote app loses connection

I am using the remote app to control my Itune on my computer on Vista. I am able to initiate the connection. But when I close the remote and re-open I still see the library but I am not able to open it.
I able to reconnect if disable and re-enable home sharing.
*I have no firewall activated
*WiFi conection working perfectly
*Same problem from my Ipad and my Ipod.
I did all recommend troubleshooting from apple with no success. I read a lot of post on web about that problem but it seems that it should had been fix in the latest version.
Any idea
Thanks.

I have the same / similar problem.
Just after starting iTunes (10.1.2) I can see the library in remote (2.1), can connect and control iTunes.
This works fine for a couple of minutes, then the remote app loses connection to iTunes. The library turns from black to grey in settings, can nor be found nor added.
I have tried this on two different Vista PCs and three different routers with all firewalls turn off.
Looks like a straight forward bug to me. Any ideas please?
Message was edited by: NiklB

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I can't connect to my iTunes library on my Macbook Pro using the Apple Remote app on my iPhone 4S. Why?

Hi all,
I've been looking through the forums for help with this problem. There are a couple of threads with similar problems, but no solved threads and the discussion doesn't seem to go anywhere... As far as I can tell, it's been causing a lot of annoyance for many users, including myself, but it looks like the community's in the dark about why it's happening!
I'm trying to connect to my iTunes library using the Apple Remote app on my new iPhone 4S. As you may know, there are two ways to do this:
Connect via Home Sharing by setting up Home Sharing on both iTunes and the iPhone, or
Connecting directly to iTunes using a four digit passcode.
I've tried both methods, and neither work!
Here's what happens for each method:
From the Remote app start screen, I tap the "Turn on Home Sharing" button. I enter my Apple ID details (which are definitely correct), and get a confirmation message on my phone saying "Home Sharing is on using [my email address]. To control iTunes: Choose Turn On Home Sharing from the Advanced menu in iTunes on your computer." I then go to iTunes, turn on Home Sharing, enter my Apple ID again and get a confirmation message saying "Home Sharing is now on", etc. However, there's no connection formed between my iPhone and my Macbook Pro - the Remote app just shows a message saying "Turn on Home Sharing in iTunes on your computer or on Apple TV using the account [my email address].
From the Remote app start screen, I tap "Add an iTunes Library", and the four digit passcode is shown on my phone. I select the new "Quintin's iPhone" item that appears in the iTunes sidebar under "Devices", and enter the passcode on the screen that appears. Once I've entered it, I get a confirmation message saying "Your Remote is now able to control iTunes" with an "Okay" button. Clicking the "Okay" button makes the screen and the sidebar item disappear completely. On my phone, a message that says "Looking for ..." is shown on the screen with a spinning loading wheel, but nothing happens. After a minute or two, it stops and simply says "Could not find".
After trying both methods, I went through all of the troubleshooting steps here: http://support.apple.com/kb/ts1741 . Absolutely no effect.
I should mention that I was experiencing similar problems on my old iPhone 3Gs with an older version of iTunes. I thought it might have been some kind of hardware fault and expected it to clear up once I got the new phone, but the problem is still there. It's a new phone, a new computer, a newer version an iTunes... even a different network I'm trying to connect to it on. Bizarre!
I've even tried using the Mobile Air Mouse remote application instead. However again, the Mobile Air Mouse app on my phone can't pick up the Mobile Air Mouse server on my Mac.
I'm kind of at the end of my rope here. Anyone?

I have the exact same problem trying to use the Remote app on both my iPhone 3gs and iPad 2 with either my Mac or ATV2. My Remote app used to work on my phone - I can't recall if I ever actually used it with my iPad, but when I tried today, I got all the same results as you did (on both iPad, and then iPhone). I was using my ATV2 to play music from iTunes on my Mac and wanted to use the Remote app, but it would not connect to either device no matter what I did.

Can't get Apple Remote App to stay connected to my ITunes library.

I recently had my modem and router taken out by lightening. So I replaced them both with what is supposed to be the latest and greatest. Simultaneously, Apple had a new version of ITunes, so I updated. Now I can't get the Apple remote app to stay connected to ITunes. If I start ITunes on my computer, my IPhone 5 will see and connect to the library, as well as my IPad. But as soon as my IPhone or IPad goes to sleep and I try to reconnect to the library, it can't connect to the library. I've never had any connection problems before and not sure what is causing the problem. I can turn off Home Sharing in ITunes and turn it back on again, or restart ITunes and it works, but as soon as the IPhone or IPad goes to sleep, it won't reconnect again. Is this a router issue or ITunes Home Sharing issue? Any input to resolve this will be greatly appreciated..............because it is really annoying not to be able to control music the way I did before! All products have the latest updates.

Take it back and exchange it.
If the remote doesn't work out of the box new then either remote is faulty or AppleTV is faulty (eg IR sensor not located properly in the case).
Either way one of them isn't working, exchange it.

Ipad mini remote app will connect to my itunes library and apple tv but won't display content from itunes library on the apple tv section of remote app

What I am trying to do is very simple, and I am sure I have done it before.
I have an Apple TV (2nd Gen) connected to Wifi Network (Airport Extreme 802.11n) I want to stream content from the itunes library on my macbook pro over the wifi network to the Apple TV. This works no problem, home sharing is set up and I can see the itunes library under 'Computer' on the Apple TV interface. I can use the Apple Remote to scroll through and play content from my itunes. Works no problem.
Now I want to use the remote app on my ipad mini to control the apple tv. Using up to date app (Version 3.01) Again, everything looks like it should work. I have turned on Home Sharing on the remote app settings. It works fine and both my itunes library and Apple TV show up on the interface. I can touch the itunes icon and control the itunes on my computer and play music and video on my computer screen.
Now when I touch the apple tv icon I can't see my itunes library content to play on the apple tv. I see the below image. If I tap on the icon in the bottom left it takes me back to the screen in the first image. What is the strangest thing is that I can control the apple tv using the gestures interface! This isn't what I want though and I want to be able to see the itunes library on the screen of the ipad and play it on the apple tv. You can see in the video on this link (http://www.youtube.com/watch?v=UvEpgcE9KCs). This is what I am trying to do and I just don't understand why I don't get the screen seen at 1:25 in the video. Instead I get the screen seen in the below image. Any ideas? I know that the remote app is connecting to the apple TV because I can control it using gestures, just strange I can't see the content on the ipad like in the attached video clip, instead I see the screen in the image below. Any ideas would be greatly appreciated!

OK, Problem solved. Software on Apple TV was VERY outdated. It had been sitting in the box for over a year and needed an update. Problem solved!

TS1741 I can't get my remote app to connect my iPad to my Apple TV

I can't get my remote app to connect my iPad to the Apple TV

Meanwhile, since Apple does not read these forums, I suggest we all leave comments on their feedback page: http://www.apple.com/feedback/appletv.html
That way they'll at least know a bunch of us are having this issue.
Hopefully Apple will issue a fix soon.

I need help with the iPad Remote app to connect to apple TV 2

I need help with the iPad Remote app to connect to apple TV 2 I have the app already on my ipad and when I open it only shows my itunes library and not the small black Apple TV 2 icon! How do i fix this and i know it's something

Get the manual at http://manuals.info.apple.com/en_US/AppleTV_SetupGuide.pdf
 Cheers, Tom

TS1702 I have downloaded the Apple Remote App to my phone (3gs) can't get it to connect with my Itunes library?

I have downloaded the Apple Remote App to my phone (3gs) can't get it to connect with my iTunes library?

http://support.apple.com/kb/TS1741

Unable to pair Apple Remote App with iTunes

I am running a Toshiba Satellite L505D-S5965 with Windows Vista SP 2. My iTunes software is 8.2.1.6, and my iPhone 3GS is running OS 3.0.1 (7A400). Both the Satellite and iPhone are connected to the same WiFi local network, and yet the App "Remote" by Apple Software is unable to communicate with iTunes to allow the entry of the four digit code to establish control of the iTunes library. Shortly after purchasing the iPhone 3GS I purchased the Satellite, but in the couple of weeks between the purchases the Remote App worked fine on my Gateway running Windows XP SP2. I have been through Apple Telephone support twice, and have really run one of the technicians through the mill researching possible solutions. I have visited an Apple Store Genius, who could find no reason for the problem. The iPhone and Remote App worked perfectly well on the store's WiFi and Mac, but his iPhone also wouldn't work with my laptop. I have been through Kaspersky's technical support system to ensure that there isn't a firewall issue. They have assured me, after reviewing logs from my laptop, that this is not the case. I even went so far as to uninstall all my Kaspersky product, but the Apple Remote App still would not function properly. I have updated the router's firmware, and checked that the laptop's wireless card is running the latest driver. At this point I can't think of anything else to try but would really appreciate any suggestions. Thanks, Steve

Monday 7th Jan.
Just to say that Apple did call me this am to discuss the problem on foot of a call I made last week.
In the meantime the remote worked with both a 2007 IMac and a 2009 laptop but not on the m-mini.
When I tried pairing this morning during the call by pressing Menu and next together it paired.
The change is very subtle, it just says paired in the advanced section of the security et sl section as referred before, with a fleeting 2 intersecting rings icon.
The big difference is that Front Row is gone....
The remote only works to a limited degree within some apps such as iTunes and iPhotos.
In theory it controls the volume in iTunes but as of now for me it doesnt....:( need to look more.
As to what the problem was:
It seems there is a set of keyboard combinations that can be used to force a reset the ID of the remote, the suggestion is MAYBE that by getting it to work on the iMac and laptop in some way reset the ID.
This stuff is WAY beyond my skill level:)
I did impress upon Apple the need to look at the issue in threads like this....
Message was edited by: qazxsw52

Apple Remote App or Home Sharing won't work on iPhone or iPad with iTunes (Win 7)

Hi,
After I updated my Remote App (version 4.0) on my iPhone 5 (iOS 7.0.3) and iPad-3rd generation (iOS 7.0.3) and updated my iTunes (Version 11.1.3.8) on Win 7, I no longer can get Apple Remote App to work or my Home Sharing to work with Music/Videos for shared library.
I've followed every step in troubleshooting for Remote App (http://support.apple.com/kb/TS1741) with system requirements, proper iTunes settings, Home Sharing setup, Network connections, restarting the network router, and checking firewall settings. I've also done every setp in troubleshooting for Home Sharing (http://support.apple.com/kb/TS2972).
I've done multiple combinations of signing out on both iDevices and iTunes with Home Sharing, turning them on in different orders, closing and re-opening the apps and iTunes, restarting the iDevices and my computer. No matter what I do, nothing works.
I've even tried taking my computer and iDevices with me to different routers (work, home, friend's house, etc.) to see if it was a router problem, but no matter what I do it will not work. I am looking forward to getting an Apple TV soon, but if these problems persist, the outcome of that possibility is unlikely.
Are any of you experiencing problems like this? I could really use some help.
Thanks for all your support.

I just ran iTunes Diagnostics (Help --> Run Diagnostics... --> "Check" Network connectivity tests).
I found this:
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
I checked my Firewall settings (Windows Security Essentials) one more time, and it IS enabled for Home/Work (Private) and Public.
I think I'm going to uninstall and reinstall iTunes and see if that helps.

Apple remote app not finding anything

My Apple TV just updated its software. Home sharing is on.
iTunes home sharing is on too.
When I open apple remote app on iPhone 5, nothing is showing up.
I turn off home sharing, then turn it on and sign in remote app.
Still Apple TV or iTunes library not showing in remote app.
I turn off wifi on iPhone, then back on.
Then they how up.
If I restart Apple TV and iTunes, they disappear from remote, and then I have to turn off/on wifi again.
Is this how it's supposed to work now?!
Or is something wrong?!
Thanks.

The separate wireless router that Virgin supplied is connected to the Time Capsule via ethernet and is broadcasting an 802.11g only signal and acting as an ethernet hub for a few devices.
You didn't mention it, so I just wanted to be sure ... is this separate wireless router configured as a bridge? If so, can devices, connected to it, "see" network clients connected to the TC ... without using VNC?

Advice on Apple TV Pausing During Streaming (Apple Remote App too)

With all the talk and excitement of the new Apple TV, I'm not sure if this problem applies. I'm not sure if the new Apple TV streams movies like the old one did.
Regardless, I have had some difficulty with my 40GB Apple TV that I finally figured out after months. I'll describe my network, describe the problem and solution, and why that solution works.
1. My network.
I have:
an iMac connected wirelessly to an Airport Extreme
a Western Digital hard drive connected via ethernet to my Extreme. My movie library is here
an newer airport express (N) connected to my stereo on the main floor
an older airport express (G) connected in the basement with my XBOX connected to it via ethernet
an Apple TV in the basement.
2. The problem
When I'm streaming movies, it often works just fine. However, sometimes, during a movie, the playback pauses as if Apple TV needs to re-cache the movie or something. It will pause for about 10 seconds or so then keep playing. When it starts to play again, the movie jumps forward the 10 seconds to the current playing point. This then works for anywhere from another 30 seconds to several minutes. When this pausing occurs, if you click the Apple remote to bring up the status bar, you can see the timeline of the movie continue to move along. Then, other times, the whole thing will somehow cure itself and start working again.
Unrelated but later found to be related problem with Apple remote on iPod touch
Sometimes, trying to connect to my iTunes library, it couldn't connect and I'd get the message that my firewall is getting in the way. You'll see as it turns out, this isn't the problem.
How I found the solution
When this pausing occured, I would unplug the Airport Express in the basement. This is the one the XBOX is connected to. After a couple of seconds, I'd plug it back in. On the TV screen, it would revert back to the movie list and show that there were no movies to play. Then, after a couple of seconds, my movie list would reappear. I'd restart my movie and it would work just fine.
Here's what was happening
Somehow, I configured my Airport Express router in the basement to be an extention of the network The problem is that the Express in the basement was G speed and not N speed (I think that was the problem). Sometimes, Apple TV would connect to the Express router in the basement rather than my Airport Extreme router upstairs. When this happened, the pausing during streaming would occur. This also makes sense now that the movie list would briefly disappear when I'd unplug my Airport Express in the basement. The connection would be lost but then a few seconds later, Apple TV would find Airport Extreme and reconnect. Then it would work perfectly.
I also noticed two separate networks coming up when I did a network scan. I would fire up my WIndows laptop and do a network search. I would get two separate instances of 'Mynet'. One would be N speed and the other would be G speed. This now also makes sense since one of them was my Express and the other was my Extreme.
The solution
I did two things. I swapped the two Express routers so I had the N speed router in the basement connected to the XBOX. I also configured the network so it was 'all the same network'. Now, when I do a network scan on my Windows laptop, I no longer get the two separate instances of 'Mynet' coming up.
Since then, I have never had a problem streaming movies nor have I had a problem with my Apple Remote app on my iPod Touch.

I'm having similar problem.
My set up:
iTunes running on my MacBook C2D, 2GB RAM
Movie contents are in an external USB2.0 HDD (7200rpm) attached to Airport Extreme (802.11n)
Typical movie content is mp4 file with 1.8mbps bitrate.
When my MB is completely idling state, ATV gets data w/o pausing.
When MB is doing some task (web browsing, etc), no problem.
When iTunes starts downloading some video podcasts (to MB, not syncing to ATV).... the movie streamed to ATV gets paused and gets into the same state as gjbonnington described.
Any idea how to solve??
MB C2D (Black, 2GB RAM) Mac OS X (10.4.9)
Powerbook G4 15 (1.33GHz, Combo Drive) Mac OS X (10.4.2)
Powerbook G4 15 (1.33GHz, Combo Drive) Mac OS X (10.4.2)

Why does apple Remote app disconnect from itunes all the time

I have downloaded the apple remote app on my iphone 5 and have successfully attached it to my itunes library via Homeshare.
However, if i leave my phone and it goes into the suspended mode it will not be able to find the itunes library again.
To do so, i have to turn off the HomeSharing facility on itunes, then turn it on again. Then the iphone Remote app will find the itunes library.
Please please please can someone help me as it's doing my brain in?!?!?
I am running the itunes program on a PC.
thanks!!
Tim

The following article(s) may help you.
Troubleshooting Home Sharing
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Troubleshooting Security Software

Home Sharing/Apple Remote app issue on desktop

Alright so I'm a little confused. Less than a year ago I was able to use Home Sharing and the Apple Remote app on both my desktop [wired] and laptop [wireless]. Within the last few months, Home Sharing worked on the laptop and I was even able to use the Remote app on it as well, but the desktop is unresponsive in both areas. I have the most current version of iTunes on both computers [10.4.1.10]. The iPod plugs in and syncs fine I just want the **** Remote app to work again. Any and all help would be appreciated and I will give you any more info you need.

Peter Thomson wrote:
1. One day Home Sharing (iTunes 10.0.1 but also in iTunes 9.x) works, and then a few days later, it will not work. A few days later, it works again.
3. When Home Sharing stops, Apple Remote on my iPhone also no longer connects to iTunes.
13. Mysteriously, for no apparent reason, Home Sharing and the Remote will start working again at some point.
I'm having this issue as well and it's extremely frustrating. Everything worked fine before I got my Apple TV a few days ago and turned on home sharing as part of the setup. Ever since then I've had these bizarre intermittent issues where my remote app can't see my iTunes library. It will work fine, then stop working, then 10 minutes later it will randomly start working again. I can't determine any kind of pattern as to what's happening, but it definitely has something to do with either my Apple TV or home sharing because my previous setup worked flawlessly for months before I started using ATV and home sharing.
I would love to see an acknowledgment of this problem by Apple and an indication that a fix is on the way. The frustration comes from not knowing what on earth is going on and if there is anything I can do to fix it.

IPod Touch - Apple Remote App Problem

Hi there,
I am having problems with getting the Apple Remote App to work with my computer.
I have installed the app on my iPod. I go to pair it with my computer and it doesnt show up in iTunes. I have the latest itunes.
My iPod will connect to my laptop (running vista)
I have disabled the firewall, and that still hasn't helped.
My computer is wired into the router using an ethernet cable.
My iPod is connected to the router using the wireless.
My computer is on a domain. Could that be some of the problem?
Thanks for the help in advance

Hi Ellipsiss,
Try the general tips in this article: http://support.apple.com/kb/TS1741
-Jason

IPod Touch/Apple Remote App

Hi, all.
I am having problems setting up the Apple Remote App to use my iPod Touch as a remote with iTunes.
I have an iPod Touch 1G and am using iTunes on a Sony Vaio VGN-S5VP laptop running Windows XP Professional via a wired connection through a Netgear DG834PN router.
This is what happens when I try to use set it all up:
1) I go to Add Library on the iPod Touch and a passcode appears;
2) I click the name of my iPod Touch under Devices on iTunes;
3) The Add Remote for iPhone & iPod Touch screen appears, and I enter the passcode on iTunes (so far so good…);
4) The bar at the top of iTunes says Verifying Remote passcode;
5) The Add Remote for iPhone & iPod Touch screen reappears.
I have a feeling (although this is really just me clutching at straws a bit) that it might have something to do with the Firewall Rules settings on the router. Inbound services are set to BLOCK always. When I try to change this to allow the iPod Touch to access, I get the screen at the following link and don’t know what settings to enter:
http://picasaweb.google.com/lh/photo...eat=directlink
I would really appreciate some help!
Thanks in advance,
AK.

Sorry, that link should be:
http://picasaweb.google.com/lh/photo/lu6UWU-yjzYESvU_UlDvWA?feat=directlink
Thanks,
AK.

Apple remote app loses connection

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