Apple Remote Desktop 2.2 not able to do a storage report

For some reason after updating to 10.4.7 i am unble to request a storage report to 1 or more computers. It comes back to me and says "Report database access not allowed" so im not sure where to begin. I can do a network test and i can chekc administration settings. Please help. Thanks

Sounds like the permissions on the data base file have gotten messed up. Try doing a "Fix Permissions" from the Disk Utility.
If that doesn't work, shut down the ARD Agent in the sharing panel, and in the terminal, as root, remove the database directory (rm -R /var/db/RemoteManagement).

Similar Messages

  • Apple remote desktop over vpn - not working

    Hi,
    I've been using ARD within my firewall and it's been working great.  I am currently traveling and logged in via VPN (PPPT) for the first time and although I can see the computers (two) that I want to log into, I am not able to connect to them.
    I am able to access my file server fine, it just seems to be ARD that does not work...  I have an Asus RT-N66U as my router/VPN server.
    HELP!!!!

    have you tried scanning the network in ARD while connected via VPN

  • Where is apple remote desktop?

    Where is apple remote desktop installed?

    Note that the administrator software for Apple Remote Destkop is not included with Mac OS X. You have to purchase it. It's available from the Mac App Store for $79 US if I remember the price correctly. Once installed, the administrator application will be the Applications folder.
    Regards.

  • If I were to purchase the Apple Remote Desktop with Unlimited licenses, would I be able to install the client software on each of there computers/laptops and have them remote desktop into the server?

    I have several friends and family who are looking for a central place to access information from ( Pictures, home movies etc ).  So I am considering setting up an OSX Lion Server.  There are some other things I can use it for as well.
    Here is my question:
    If I were to purchase the Apple Remote Desktop with Unlimited licenses, would I be able to install the client software on each of there computers/laptops and have them remote desktop into the server?  Or would I have to install the Admin software on each?  Do they intend it to be used strictly as one admin to access many clients? 
    I always could set up a network drive so they can log in and just see the folders they have created with space on the server I provide them.  But I want them to be able to log an and actually use it as a Remote Desktop.
    Thanks,
    Eric

    Dave,
    Thanks for the feedback.  I understand that ARD is meant for Remote Administration, but I was not sure if it could be used for my purpose as well.  The reason I was looking to do it this was was because I read several articles online about security and performance issues with setting up VNC and activating screen sharing.  Unless I am misunderstood. 
    As far as people's activities on the server, mostly it is going to be used as a place for them to store their media.  I will only allow own person ( Who I trust and I know wont botch the server ), to run applications.  Everyone else will be restricted to uploading and downloading content to their designated account on the server as well as a community share on the server.
    I appreciate your help.
    Thanks,
    Eric

  • Apple remote desktop will not show my  computer screen on class screens

    Hi
    I hope someone can help. i have just set up a mac suite running latest OS X 10.10 using apple remote desktop. The system is a bit sensitive but mostly works fine. The odd computer drops off etc.
    However, I want to be able to show the teacher computer on all of the class screens as the projector screen is quite small at the front of the class. When I set up screen share it says it is working but it does not show on their screens. They do get a screen sharing message on the menu bar of their computers but nothing happens. Am I missing a setting? I think I am doing right!
    thanks
    Tim

    Hi jsyedu129,
    Wondering if you found a solutions to your problem. I'm having the same problem. Can't not share my screen with classroom computers. Love to know if you have got this to work.

  • Apple remote desktop 3.7.2 has update that can not install. Product was purchased as shrink wrap

    I have just updated to Yosemite on my 2009 MBP and am informed that I have an Apple Remote Desktop update to apply in the App Store.
    Product was purchased as shrink wrap a few years ago with 3 user licences. However I can't apply the update
    Looking at the version numbers they seem the same at 3.7.2
    How can I get this updated so I am not pestered in the App Store?

    I was able to download the ARD 3.5.2 Client and take the customisations from the generated custom client installer.
    To do this you need to expand the Custom Installer to a directory somewhere (in this example I'll expand it to a directory on the desktop)
    pkgutil --expand CustomClientInstaller.pkg ~/Desktop/CustomClientInstaller
    Inside the expanded package, there are 3 files which are appended with "_entries" which seem to contain the customisations that are specified during the package generation process. So, we need to copy these to a temporary location...
    cp ~/Desktop/CustomClientInstaller/RemoteDesktopClient.pkg/Scripts/Tools/*_entries ~/Desktop
    Now, what we need to do is expand the ARD Client we just downloaded (3.5.2) and apply the customisations to it...
    pkgutil --expand RemoteDesktopClient.pkg ~/Desktop/RemoteDesktopClient
    cp ~/Desktop/*_entries ~/Desktop/RemoteDesktopClient/RemoteDesktopClient.pkg/Scripts/Tools
    pkgutil --flatten ~/Desktop/RemoteDesktopClient CustomRemoteDesktopClient.pkg
    You should now have an up-to-date customised ARD client. Note that I have not fully tested all of the options, such as creating users. It may be necessary to look at this post if the newly customised ARD client has problems creating a new user.
    Hope that helps

  • Apple Remote Desktop installation serial number is not saved.

    I upgrade my Imac and used the Migration Assistant to move the data and the applications. All went well, all applications were moved to the new machine and seem to work properly Except the apple remote desktop.
    The problem is when I run Apple RD3, I get a dialog box requiring the serial number which I entered . The Remote desktop then works properly until I close it and then the next time when I try to run the program the same dialog box requests that I re-enter the serial number. The setup process does not maintain that the serial number has been installed.
    I hoping that someone will help in resolving this issue.
    Thank in advance for any info.
    Michael

    After searching forum more I was able to resolve this problem by deleting the
    /Library/Preferences/com.apple.RemoteDesktop.plist file
    The next launch of the RD3 I had to enter the SN again, but this time it worked and remember that it has been done already

  • Why is it not possible to install apple remote desktop (from appstore bought earlier) on my new imac 21?

    why is it not possible to install apple remote desktop (from appstore bought earlier) on my new imac 21?

    hello Dahveed, thanks for your reply, i solved it with the help of the migration assistant from another mac - now it works (but before as more info: for my new imac it was not possible to install apple remote desktop from appstore (the install-button not available, the same as installed already...) - and i don't know why...? - is it possible that the reason is the number of owned macs?)

  • Apple remote desktop not working

    Just upgraded to Mavericks and can not use apple remote desktop.  I bought my copy of ARD from the store.  Anyway of getting this fixed?

    Hi ikarous79,
    If you are having issues with Apple Remote Desktop under Mavericks, you may want to make sure you have updated to ARD 3.7, which was just released recently. You may find the following article helpful:
    Apple Support: About Apple Remote Desktop 3.7
    http://support.apple.com/kb/HT5896
    Regards,
    - Brenden

  • Remote Desktop: Apple Remote Desktop NOT showing in the Sharing Area

    I have installed the latest Apple Remote Desktop to both my Admin and client computer. In Preferences>Sharing Apple Remote Desktop does NOT show up as a choice to be clicked. Is there something that I have missed?

    I have installed the latest Apple Remote Desktop to both my Admin and client computer. In Preferences>Sharing Apple Remote Desktop does NOT show up as a choice to be clicked. Is there something that I have missed?

  • I want to be able to monitor my teen daughter's computer from home using screen sharing.  Anyone know how to set up screen sharing when my daughter's school has her computer set up for Apple Remote Desktop?

    I want to be able to monitor my teen daughter's computer from home using screen sharing.  Anyone know how to set up screen sharing when my daughter's school has her computer set up for Apple Remote Desktop? 

    ARD won't be as smooth as you think  over the Internet and be a security risk for your daughter.
    Your best bet would be to install nannyware, then when she's asleep you can review the logs.
    This is the best and Mac friendly
    http://www.internetsafety.com/

  • Apple Remote Desktop not connecting to O2 Wireless Box

    I've successfully got Apple Remote Desktop to connect to, view and control various Macs connected to numerous routers.
    But the O2 Wireless Box doesn't want to play ball and I simply can't figure out why it won't allow me to connect.
    Using http://portforward.com/english/routers/port_forwarding/O2/O2-TG585v7/Apple_Remot e_Desktop.htm as a guide (this was the only O2 router it referred to), I'm forwarding ports 3283, 5900 & 5988 but I simply can't connect using Apple Remote Desktop via the Internet.  It just sticks on 'Connecting...' and then goes to a failed message.  It suggested that, perhaps, Remote Desktop isn't enabled on the other machine ... but it is.
    It seems to be something very odd about the router (it doesn't even allow remote management of the router as O2 removed that functionality fearing it was 'too dangerous' to allow the end user access to this) and I'm wondering whether there's something else I need to do to make the connection.
    Can anyone give me as guidance on this please?  It's driving me crazy!

    Hi Jason,
    It is often difficult to explain a problem, so don't worry. Let's break it down.
    Firstly, does ARD work when you are at your place of work? - can you control a mac?
    If so, this is good.
    Ok, from work you need to access your router and find your public IP address, you only have one. You will often find this is the status page.
    The IP is usually a class A address starting with 80 or 90, but this obviously isn't always so, depending on your ISP and region. make sure you are not using the router's local lan IP! You will also need to make sure your home router is allowing ARD ports through!
    You now need to port forward the ARD ports to the mac you want to control, which I believe you have done. For example, port 3283 > IP address of remote mac.
    I know when I did this, I just opened up all ports for a couple of minutes just to get it working, then I locked access down. If you havn't done so then you need to enable remote management on your work router so you can configure it at home.
    On your mac at 'home' open ARD, and go to file> add by address and enter the PUBLIC IP address. You will also need to enter the admin user name and password for the said mac.
    That's it, you should have control.
    If your macs at work and home have a firewall enabled then you will need to update your rules.
    Good luck!

  • The licensing cost for Apple Remote Desktop is not clear

    I can see that Apple Remote Desktop costs $80/£55, but is this per-seat or is this the admin software?
    The only other information I can find is that there is some unlimited admin cost option, but the costs are really very unclear. Please can someone state what the costs are?
    I'm not an IT admin but am looking for something for our IT department because I need to deploy fonts and Office templates to around 80 Macs.
    If ARD is extortionate, what are the alternatives?

    The copy of ARD sold in the Mac App Store is the adminstration application (the client is bundled with all Mac OS X installations), and is for working with an unlimited number of clients. For personal use you are licensed to install the admin software on every machine you own or control. For business use you need to purchase one copy for every computer on which you wish to install that admin application. This is detailed in the software licence which you can access and read by clicking the License Agreement link in the page for ARD in the App Store.
    Regards.

  • Apple Remote Desktop Not Listed in Sharing

    Hey everyone,
    I'm trying to enable a laptop with the apple remote desktop service so i could connect to it from my computer. I have done this with other computers in the office and each of them had "Apple Remote Desktop" listed in the Sharing left-side pane under "Service" but this one doesnt.
    How do i add it?
    im fairly new with ARD...
    cheers.
    Martin

    If the system is Mac OS X 10.5 or 10.6, the item will be titled "Remote Management" in the Sharing preference.
    Regards.

  • Apple Remote Desktop not connecting

    I have set up new iMac with OSX.8.3 and released the remote administration as I did before on many other devices.
    In the Apple Remote Desktop window I can see the computer and it presents itself as any other computer also, to which I have access to (available, current user etc)
    However, when I try to connect I get in the LAN immediately "connection failed".
    From outside via VPN I get this message:
      Please make sure that the remote administration (in System Preferences "Shares") is enabled on the computer to which you want to connect. Also make sure that your network connection is working correctly.
    Here, after all, is an indication, albeit an improper. I can see the computer in the list of the ARD window and that it is available. But cannot connect either
    I have tried with and without firewall, with no success. In addition, in the firewall the Remote Administration is enabled.
    I am little perplexed. (With TeamViewer I can connect)

    Thanks a lot for your help
    TeenTitan wrote:
    while connect to the local network.
    is the computer on and awake when you try to connect?
    Yes it is
    on the new imac, have you verified remote management is enabled?
    Yes I did (the computer IS visible in the Remote Desktop list, I can see what app is running, which user account is active )
    if no, have you tried enabling it? (apple menu, system preferences, show all, sharing, check remote management)
    its correctly done
    If yes, have you tried unchecking it, and then re-checking it?
    Will try it
    if still no, is the user your try to connect with listed in remote management?
    Yes it is listed (however I checked the option for all user)
    if so, what about deleting and then re-adding the user your try to connect with?
    Will try that
    if no, what about adding the user to the list?
    I was creating already a new user, no improvement
    while connected to the same lan as the imac. Have you tried deleting the computer record for the imac from your ARD, and re-adding the client?
    Will try that
    Is both computers connect to the network the same way? if so, what are the IP address you get on both computers?
    yes they are. We have manual attributed IPs in the same range

Maybe you are looking for