Apple Remote Desktop 3.4 issue

Hi there,
In Apple Remote Desktop 3.4 server I added a client computer by doing a scan by IP. Once the computer was added to a group I was able to take remote control, however after a few minutes I noticed the ARD console was having issues authenticating to it (Even though I authenticated properly to get the machine in ard). The ARD console was reporting that the computer was offline, but I was still able to observe and take control of the machine.
I then noticed that the MAC address was the incorrect address. It was displaying another computer mac address that is on campus.
My question: is ARD getting the Ethernet ID/MAC address from DHCP? WINS? DNS? Open Directory? LDAP? or from the client it's self? or do I have corruption in my ARD database?
I am seeing this on a hand full of computers around campus (out of 500+ computers)
(If I remove the client - the same thing occurs)

Yes I've tried to ping the IP address and I get a reply.
I've just discovered this morning that the issue appears to be with Apple remote desktop.
The issue came up again this morning...I ended up shutdown ARD completely then loaded it back up, and guess what! The MAC address was showing up properly. I've discovered this is working for SOME of my issues. For the ones that weren't displaying properly I deleted the computer account out of ARD and then manually added the computer though a scanner import via single network address. The scanner finds the computer and it displays the correct Ethernet ID.
So I’m guessing there is a bug with ARD and its mixing up/displaying the wrong Ethernet ID of some machines....
Q

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     Dear all,
               I have using Apple Remote Desktop 3.7.2 on maverick,in that some of the client machine also visible offline, but i can take remote.
i don't no why.plz help me
Regards,
Venki

Yes I've tried to ping the IP address and I get a reply.
I've just discovered this morning that the issue appears to be with Apple remote desktop.
The issue came up again this morning...I ended up shutdown ARD completely then loaded it back up, and guess what! The MAC address was showing up properly. I've discovered this is working for SOME of my issues. For the ones that weren't displaying properly I deleted the computer account out of ARD and then manually added the computer though a scanner import via single network address. The scanner finds the computer and it displays the correct Ethernet ID.
So I’m guessing there is a bug with ARD and its mixing up/displaying the wrong Ethernet ID of some machines....
Q

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After upgrading to Mavericks from Snow Leopard on my MacBook Air, Apple Remote Desktop skewed all my lists. I can no longer control any of my client machines (even after I updated to clients to 3.7.1) and the overall performance is choppy at best. I am able to control client machines that have a static IP i.e. Servers etc., but ARD does not see any DHCP clients when scanning ethernet or wireless and will not let me control or view any existing clients that I maintained prior to installing Mavericks. Anybody else experiencing problems with ARD in Mavericks?

You might try to turn off the firewall on the client. Yes, this appears to be a bug. If you can connect to the client thru SSH you can use this:
sudo /usr/libexec/ApplicationFirewall/socketfilterfw --getglobalstate
That should return:
Firewall is enabled. (State = 1)
Then you can run:
sudo /usr/libexec/ApplicationFirewall/socketfilterfw --setglobalstate off
That should return:
Firewall is disabled. (State = 0)

Apple Remote Desktop 3.7.1 lag problem

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Since updating to Apple Remote Desktop 3.7.0, I have had this problem. I just updated to 3.7.1 and the problem is still occuring.
I am using RealVNC Viewer 5.0.6 Windows 64bit on a Windows 7 machine to connect to my Mac through Apple Remote Desktop VNC.
It's tricky to describe the problem, but I'll do my best:
Remote desktop is quick and responsive (I'm using it over an internal network)... Except for the last frame of any sequence of frames. For example, if I scroll a window quickly, the intermediate frames showing the scrolling come through quickly... But the last frame that my screen settles on takes up to a full second before it comes through.
You can reproduce this problem most easily by opening up a terminal, typing a command, then pressing return. Or, press return multiple times in rapid succession: The first few returns come through fast, but the last one always comes through slow, up to a full second later.
I never had this problem before the 3.7.0 update. Any progress on fixing this issue?
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How can I remotely access my computer from a different location on Apple Remote Desktop?

I downloaded Apple Remote Desktop and am trying to access our computer at our church that is in the auditorium and work on slides for ProPresenter from my office which is on a different network. The Mac Pro, which is in the auditorium, is connected to a Netgear wireless router. I would also want to be able to have access to observe and control the screen on the Mac Pro whether I am in my office or at my house. I have tried everything from going to portforward.com, followed those instructions, did port forwarding, used ipchicken.com to get my external IP and made sure that the Mac Pro had a static internal IP address and made sure the computer had access for remote management. Any help to resolve this issue would be greatly appreciated! Works fine when it is on the same wireless network, but I need access being on a different wireless network. Thanks!

Hi austinmac14,
So the steps listed bellow assume some things. They assume that the Airport Extreme Router your configuring is connected directly to the internet connection. And that the Airport Extreme is the only router between your computers and the internet.
That means we're talking about say a DSL modem plugged directly into the Airport Extreme, or a cable modem. in ether case, this assumes that said modem, is not acting as an internet router.
If your modem has multiple ethernet ports on it, or has a little antenna sticking out of it, then your modem is probable also a router, and these steps listed bellow will probable not work.
Also these steps are so one person, can connect to one computer at your work.
Open Airport Utility:
go to the dock
Click on the finder
go to the menu bar
Click on the "Go" menu
Chose "Utilities" from the "Go" Menu
double Click on "AirPort Utility"
Access the Base Station:
Double Click on your Airport Extreme BaseStation that is your internet connection router.
a new window should pop up with your Airport Base Station as the Window Name
Configure Static Address for the computer you want to connect to via ARD:
Click on the internet Icon from the toolbar
Click on the "DHCP" tab
For "DHCP Reservations:" Click on the "+" button
For the "Description" put "ARD"
For "Reserve Address by:" set "DHCP Client ID"
Click the "Continue" button
For "DHCP Client ID:" set "ARD"
write down the number in "IPv4" address field
Click the "Done" Button
Configure routing to ARD computer:
Click on the "Advanced" icon from the tool bar.
Click on the "Port Mapping" tab
Click on the "+" button
for "Service:" Chose "Apple Remote Desktop"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8)"
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Apple Events"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Login - SSH"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "Update" button.
wait for the Airport Extreme to update, and for your computer to reconnect to the airport extreme. (make sure you can load and browse websites.)
Configure the ARD computer to use the correct IP address:
Go to the computer you want to be able to remotely connect to
On that computer, Go to the menu bar
Chose the "Apple" menu bar
Chose "System Preferences…"
Click on the "Show All" button
Click on the "Network" icon
For the active network connection, (the connection on the left side with the green dot), click on it
Clock on the "Advanced…" button
Click on the "TCP/IP" tab
for the "DHCP Cient ID: field put "ARD".
Click the "OK" button
Click the "Apply" buttonNOTE: Under "Status" you should see "(connection name) is connected to (airport base station name) and has the IP address (IP address)." the "(IP address)" address displayed should match the IP address you wrote down in step "3. 8."
Find out what your public internet IP address is.
On the computer you wish to connect to over the internet, gotohttp://whatismyipaddress.com/
when the web page loads, you should see "IP Information:" fallow by a number like 192.168.0.1, write down what ever number it is.
At this point you should be able to connect to the computer remotely
connect to the internet from another location.
open Apple Remote Desktop
go to the file menu
chose connect to computer using ip address
set the address to the address to the IP address you wrote down for step 6. 2.
use the same password as you used to connect to the computer at work using ARD.
So here the catch. If your router gets reset... well then your going to have to configure it again. Also all the same rules you have to connect to the computer at work, also apply to connecting to the computer from over the local network. That means your computer need to be on or sleeping. And if it's sleeping it need to be configure to wake for network access.
Also some network connections change. When it comes to internet connections, some connections are static IP, while other connections are DHCP. If your connection is static... great! if it's DHCP, your address may change. If it dose.. well then your ability to connect will break. And then you'd have to do step 6 & 7 again.
Of corse there are ways around this. But that's kind of another conversation.
Some internet locations may block your ability to connect to your computer at work. This is very common at schools, and companies. Basically any place that tries to control your ability to browse the internet, may block remote access to computers; because a remote computer would completely by pass their web filter.
ALSO there is an easier option. As far as setup. There are programs designed to make remotely accessing your mac as easy as possible. For instance there is LogMeIn or Slack. With both of these programs, it's simple. make sure your computer is always on. Then install the software. Create an account with the service. And then you can connect to the computer almost any where by going to their website.
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How can I deploy my AAMEE without Apple Remote Desktop?

Hi everyone,
I created a build for Adobe CS6 Production Premium for Mac with the serial number embedded, along with the current updates. All is well with that; however, this is the issue that I am having:
I have tried to test the build on a local machine (the computer I created the build on) and was able to install the package with no issues; however, when I try to deploy build onto a networked machine, it doesn't work.
I have read through the AAMEE Reference Guide and have read (if I am not mistaken) that for CS6, you can only deploy an AAMEE build through Apple Remote Desktop onto multiple machines. I have also read that you would need Apple Remote Desktop on all of the machines you want the build to deploy on.
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When I tried it last night on one network Mac with ARD, I received the error message for "Validating packages...". I'm not sure what that means because the build works perfectly on local machine.
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PLEASE HELP.
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Hi,
You can deploy package using any of these tools - ARD, SSH, Casper suite, Absolute manage, Land desk..and may be more but we have only tried these.
We have mentioned ARD as an example, but other standard tools can be very well used for deploying package. and there is no need to have ARD installed on all machines where you want to deploy the package, but only on admin machine.
can you please let me know - which client OS are you trying to deploy the package and whether the client machine is logged or logged in? please forward install.log if you are facing the error.
thanks,
Rahul | [email protected]

If I were to purchase the Apple Remote Desktop with Unlimited licenses, would I be able to install the client software on each of there computers/laptops and have them remote desktop into the server?

I have several friends and family who are looking for a central place to access information from ( Pictures, home movies etc ). So I am considering setting up an OSX Lion Server. There are some other things I can use it for as well.
Here is my question:
If I were to purchase the Apple Remote Desktop with Unlimited licenses, would I be able to install the client software on each of there computers/laptops and have them remote desktop into the server? Or would I have to install the Admin software on each? Do they intend it to be used strictly as one admin to access many clients?
I always could set up a network drive so they can log in and just see the folders they have created with space on the server I provide them. But I want them to be able to log an and actually use it as a Remote Desktop.
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Dave,
Thanks for the feedback. I understand that ARD is meant for Remote Administration, but I was not sure if it could be used for my purpose as well. The reason I was looking to do it this was was because I read several articles online about security and performance issues with setting up VNC and activating screen sharing. Unless I am misunderstood.
As far as people's activities on the server, mostly it is going to be used as a place for them to store their media. I will only allow own person ( Who I trust and I know wont botch the server ), to run applications. Everyone else will be restricted to uploading and downloading content to their designated account on the server as well as a community share on the server.
I appreciate your help.
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Apple remote desktop not working

Just upgraded to Mavericks and can not use apple remote desktop. I bought my copy of ARD from the store. Anyway of getting this fixed?

Hi ikarous79,
If you are having issues with Apple Remote Desktop under Mavericks, you may want to make sure you have updated to ARD 3.7, which was just released recently. You may find the following article helpful:
Apple Support: About Apple Remote Desktop 3.7
http://support.apple.com/kb/HT5896
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IMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

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If they have set up port forwarding for you already then that is different. In that case, then you could be experiencing the bug with the most recent release of ARD (3.7.2) and in particular ARD 3.7.2 and Yosemite ARD version 3.8 clients. It has been reported numerous times in the forums and to Apple that since 3.7.2, clients are frequently unavailable to connect to despite there being no network issue between the remote computer and client computer. I have not seen anyone report it who was working from outside the LAN to inside the LAN, but I have the same issue with a number of my own computers that are simply on a different subnet, so it stands rot reason that it would happen from a port forwarding location.
I am sometimes able to resolve the issue locally by SSH connecting into the client computer using Terminal on my admin machine and restarting or relaunching the ARD agent on the remote device, then trying to connect to it again after about 30 seconds.
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ssh ipaddress -l adminusername
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Second:
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What would require the least processing power of a Mac Pro; a 24 inch monitor run via a DVI cable or the same image accessed via Apple Remote Desktop software and displaying the screen on another Mac? Here is the rest of the story...
I am designing a home video surveillance system built around a Mac Pro and SecuritySpy. It will coordinate 12 network cameras (HD quality) and the potential load of the cameras alone will be huge. My goal is to place the Mac Pro in a locked network closet and administer it remotely. I can either go the Apple Remote Desktop route or have the monitor signal sent via an ethernet adapter, but the aim is to tax the CPU the least.
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“Technological change is like an axe in the hands of a pathological criminal.” (Albert Einstein, 1941),
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There are some remote machines, which I have successful admin access.
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