Apple Remote Desktop freezes during installation

I have installed the ARD 3.0 but whne I go to start it up it freezes at the Task Server screen. Also, when I start the application I have to put in my seriel number in everytime.

could be your running it from a user account and not an admin account
try loging in on the admin account and setting what features you wish none admin users
to be able to access

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Can't install Apple Remote Desktop 3.5.1 custom installer on Lion 10.7.3

Ever since Lion 10.7.3 was released, I've not been able to install the custom client installer package that I've made with Apple Remote Desktop 3.5.1.
The error I get is "Remote Desktop Client Update can't be installed on this disk. A newer version of this package is already installed".
I'm guessing this is to do with Apple releasing the ARD 3.5.2 client, but not releasing a new server.
Is there any way of me tweaking the custom installer, so this can be installed? Or do I have have to wait for ARD server to be upgraded to 3.5.2? :-|

I was able to download the ARD 3.5.2 Client and take the customisations from the generated custom client installer.
To do this you need to expand the Custom Installer to a directory somewhere (in this example I'll expand it to a directory on the desktop)
pkgutil --expand CustomClientInstaller.pkg ~/Desktop/CustomClientInstaller
Inside the expanded package, there are 3 files which are appended with "_entries" which seem to contain the customisations that are specified during the package generation process. So, we need to copy these to a temporary location...
cp ~/Desktop/CustomClientInstaller/RemoteDesktopClient.pkg/Scripts/Tools/*_entries ~/Desktop
Now, what we need to do is expand the ARD Client we just downloaded (3.5.2) and apply the customisations to it...
pkgutil --expand RemoteDesktopClient.pkg ~/Desktop/RemoteDesktopClient
cp ~/Desktop/*_entries ~/Desktop/RemoteDesktopClient/RemoteDesktopClient.pkg/Scripts/Tools
pkgutil --flatten ~/Desktop/RemoteDesktopClient CustomRemoteDesktopClient.pkg
You should now have an up-to-date customised ARD client. Note that I have not fully tested all of the options, such as creating users. It may be necessary to look at this post if the newly customised ARD client has problems creating a new user.
Hope that helps

How to set Updates with 11.3 when using Apple Remote Desktop for installation?

So for all pre-11.3 versions of Flash Player on OSX, I have just pulled out the "Adobe Flash Player.pkg" installer package from the installer .dmg and used Apple Remote Desktop to deploy Flash to the Macs I manage.
However, when doing that with Flash 11.3, this leaves the "Updates" setting in the Flash Player System Preference set to "Notify me to install updates".
I'd like to push something that would set this to "Allow Adobe to install updates".
Is there a way to modify the .pkg installer to have the System Preference set to that value (or push/copy some other .plist file to the clients to have that setting enabled?)
Thanks!

I poked around a bit and the file seems to be:
/Library/Application Support/Macromedia/mms.cfg
I'd like to get some confirmation from Adobe that this is the correct file to push, though (it seems like it as it only contains this):
AutoUpdateDisable=0
SilentAutoUpdateEnable=1

Apple Remote Desktop installation serial number is not saved.

I upgrade my Imac and used the Migration Assistant to move the data and the applications. All went well, all applications were moved to the new machine and seem to work properly Except the apple remote desktop.
The problem is when I run Apple RD3, I get a dialog box requiring the serial number which I entered . The Remote desktop then works properly until I close it and then the next time when I try to run the program the same dialog box requests that I re-enter the serial number. The setup process does not maintain that the serial number has been installed.
I hoping that someone will help in resolving this issue.
Thank in advance for any info.
Michael

After searching forum more I was able to resolve this problem by deleting the
/Library/Preferences/com.apple.RemoteDesktop.plist file
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Apple remote desktop 3.7.2 has update that can not install. Product was purchased as shrink wrap

I have just updated to Yosemite on my 2009 MBP and am informed that I have an Apple Remote Desktop update to apply in the App Store.
Product was purchased as shrink wrap a few years ago with 3 user licences. However I can't apply the update
Looking at the version numbers they seem the same at 3.7.2
How can I get this updated so I am not pestered in the App Store?

I was able to download the ARD 3.5.2 Client and take the customisations from the generated custom client installer.
To do this you need to expand the Custom Installer to a directory somewhere (in this example I'll expand it to a directory on the desktop)
pkgutil --expand CustomClientInstaller.pkg ~/Desktop/CustomClientInstaller
Inside the expanded package, there are 3 files which are appended with "_entries" which seem to contain the customisations that are specified during the package generation process. So, we need to copy these to a temporary location...
cp ~/Desktop/CustomClientInstaller/RemoteDesktopClient.pkg/Scripts/Tools/*_entries ~/Desktop
Now, what we need to do is expand the ARD Client we just downloaded (3.5.2) and apply the customisations to it...
pkgutil --expand RemoteDesktopClient.pkg ~/Desktop/RemoteDesktopClient
cp ~/Desktop/*_entries ~/Desktop/RemoteDesktopClient/RemoteDesktopClient.pkg/Scripts/Tools
pkgutil --flatten ~/Desktop/RemoteDesktopClient CustomRemoteDesktopClient.pkg
You should now have an up-to-date customised ARD client. Note that I have not fully tested all of the options, such as creating users. It may be necessary to look at this post if the newly customised ARD client has problems creating a new user.
Hope that helps

Apple remote desktop wont upgrade or install

apple remote desktop wont upgrade or install on yosemite
Apple store woint let me purchase it either

Hello and thanks for the reply.
I tried the original install and the next installer v3.2, then tried to license and update.
no go on either. The app freezes up on the serial number screen.
Also when I run the updated from the link I get an error stating I already have a newer version.
Frank

Distribute Adobe Air Runtime via Apple Remote Desktop

I've be researching whether or not it's possible to distribute the Adobe Air framework via Apple Remote Desktop, but I haven't found any solutions. The Adobe Air Admin guide has this to say:
Enterprise deployment
IT administrators can install Adobe AIR and AIR applications silently using standard desktop deployment tools. IT administrators can deploy the following:
•Silently install Adobe AIR using tools such as Microsoft SMS, IBM Tivoli, or any deployment tool that allows silent installations that use a bootstrapper
No mention of Apple Remote Desktop, or any other Apple-related Enterprise deployment methods. Is this possible, or must Mac software vendors bundle the Adobe Air framework with their pkgs (and jump through the necessary licensing hoops) in order for clients to get an Adobe Air app and all it's dependencies (i.e. the Adobe Air framework) distributed to a network of Apple machines.
Thanks!

Thanks for the interest in AIR. You are correct that you would have to wrap everything (runtime and application) up in a .pkg for installation via ARD. Another alternative would be to get the AIR Runtime installer on to the remote system, and then execute it via ssh.
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Using Apple Remote Desktop to Deploy Filemaker Pro 10 /Create Filemaker pkg

I need to deploy Filemaker Pro 10 to a number of Macs in our office, all of them with Apple Remote Desktop installed.
I have the FileMaker Pro 10 installation file (it's listed as an .app) and the text file called "assisted install."
If I have these two files in the same folder, I can run them and it will allow myself (or the user) to install FileMaker with only a few "continue" clicks.
I am, however, trying to streamline the process by creating a package (.pkg) so that I can deploy the software using Apple Remote Desktop (I'm using version 3.2.2).
I am, however, a Package Maker novice, and am not sure if this is more pain than it's worth.
Is there anyone out there who has done or tried to do something similar to what I'm trying?
Is there another way using Apple Remote Desktop (besides controlling each individual pc to install the program) to deploy FileMaker Pro 10?
Thanks in advance for any help.

Thanks for the suggestion. Since I don't want to spend money, I decided to go with InstallEase from LanREV.
As I was getting ready to write this off as done, one possible problem occured to me.
When FileMaker installs, it automatically puts in the username as whatever the current installing user is. You might not be able to answer this, but I'll ask anyway.
If I use InstallEase to take a snapshot of my system before install, then after, and use that package to deploy... is it going to show my name as the username on everyone's systems, or will it figure it out on its own?
I'm going to see if I can scrounge up a test mac to see if my theory proves correct or not, but in the meantime, feel free to answer if you already know what will happen.

Installing Leopard freezes during installation..

hi.
im updating my old tiger powermac to leopard and its freezing during installation..
i cant take the disc out and try the original discs as it seems like it needs the disc to boot from.
ive held down the space bar but it doesnt eject.
any ideas?
thanks

hi.
i have both discs (leopard and snow leopard as retail)...
at the moment it wont start in safe mode... it just doesnt startup and until i take my finger off shift it wont go anywhere other than the white apple screen.
i have tried dragging the install disc using disc utility to the macHD and erase the destination... now all it has done is create a clone of the install disc on the internal HD.
I put my other mac in target disc mode with the snow leopard disc in and tried to use startup disc to restart from it but it didnt show up as available... so im stuck...
i cant eject the disc, its not installing properly and my internal HD isnt bootable...
any ideas?

Apple Remote Desktop - Users constantly appear and disappear in All Computers List

I have a problem and I am thinking it is probably some kind of broadcast error on my network, but why not question Apple Remote Desktop in the process? Computers seem to flicker from available to unavailable. I think they are actually on. If I send a task out while it shows availbe it does complete even though it flickers on and off throughout the package install. However it will not let me send out installs when it say unavailable (as expected). If I am lucky I can catch the systems when they show available and the installs work. I have deleted preferences and re-installed ARD. I am using 3.7
Personally I think it is my switches and Bonjour. Does anyone else have this issue and a work around?

Hey Madoser,
I had the same problem. I administrate around 30 macs, which I undrestand isn't much.....I was having issues with ard after updating to mavericks. I decided to do a complete erase and reinstall on my machine. This was't because of ard, mind you. I was having all kinds of problems. Nothing unexpected as far as I'm concerned but after doing things, my ard problems went away. It's only been a day, but everything is working like a dream.
I'll make sure

Apple Remote Desktop Errors on Application Startup.

I'm having an issue with Apple Remote Desktop 3.2.1 on OSX 10.6.8 basicly the software installes correctly to all defaults. But when i go to start the Application I get an error "The Remote Desktop Administrator Software Failed to start due to and unexpected error. The remote Desktop Software may not be installed correclty or the computer may reguire a restart." Ok some background info on the issue. I restarted the mac (start with the easy stuff first right) this did not fix the issue. I then reinstalled the application. This did not fix the issue.
So know I'm here looking for more options.

Don't worry. you can get it working NOW!!!
Apparently you can get the current version of ARD up and running on MacBooks. For more details see this post: http://discussions.apple.com/thread.jspa?threadID=405454&tstart=60
To save you the trouble of reading all the replies, here is a quote from "gmsmith" which seems to be the solution:
1. Delete or move the folder /System/Library/CoreServices/RemoteManagement - you'll need to be root to do this.
2. Launch Remote Desktop Admin. It ran through a quick install process and re-created the /System/Library/CoreServices/RemoteManagement folder. The admin then closed on my machine.
3. Re-open the ARD admin, and it should work.
Note: he refers to the fact that you need to be "root to do this." If you do not know what this means, look in apple support for articles on "root user" or "authenticating as root". I haven't done the search myself, but it should be easy to find. Or just post a topic asking how to "log in to your mac as the root user". Basically, the "root user" has god like privileges to delete files on your mac, and is actually a higher level user than admin accounts set up when you first configed your mac

Apple Remote Desktop 3

Hi,
I have just installed Apple Remote desktop 3 and when I start, it gives me a error message that the installed apple remote desktop client is a previous version. The installed apple remote desktop client on my machine is 2.1 but how can I verify that? And how can I fix this error?
Thanks,
Omer

Try this: remove ARD client using the instructions here and then reinstall. If the problem persists, try installing the ARD 3.2 client using this installer.
Regards.
Message was edited by: Dave Sawyer

Updating Acrobat using Apple Remote Desktop

I'm pretty sure I already asked this yet I can't find the post so I need to ask again.
I need to update Adobe Acrobat 9 and Adobe Reader 9 remotely - without having to touch every Macintosh the software resides on. I would like to create a cumulative package and install updates using Apple Remote Desktop. I have looked at the Enterprise Deployment software and documentation, yet I don't use Adobe Creative Suite - I only use Adobe Acrobat 9 and Adobe Reader 9.
I have users with varying versions of Adobe Acrobat 9 and Adobe Reader 9, so downloading one version update won't work. What I need is a cumulative updater containing updates from 9.0 through 9.4 for both products that can be deployed via Apple Remote Desktop.
Is this possible and if so, how?
Thanks for any assistance.

We have the same problem. We can mass desploy CS5 with a package made with the Adobe Application Manager Enterprise Edition application. But Acrobat is not supported by AAMEE. Making my own package based on the information on http://www.osxdeployment.info/wiki/CS5_Repackaging_Guide doesn't work for us.
We have more than 300 Macs and it's impossible to do the installation manually.
Adobe should provide a standard pkg for Acrobat Professional 9.3 (part of CS5 DP & WP Suite).
FYI a trial of Acrobat X is nowhere to be found for Mac: https://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro

HT5170 About Apple Remote Desktop client 3.5.3, what is it, is the question

Seeing this - http://support.apple.com/kb/HT5170?viewlocale=en_US&locale=en_US
Apple Remote Desktop client 3.5.3 is included in the OS X Lion v10.7.4 Update,
and as a standalone update for Mac OS X v10.6 Snow Leopard clients. This update provides general OS compatibility fixes.
That's a About explanation?
I have an update waiting - not applied of course.
No Idea what it is - or what it's for.
So go to link to find out - and it's Zero result.

It's the client for this application:
http://www.apple.com/remotedesktop/
Apple bundles the client with all installations of OS X so administrators don't have to install it.
Regards.

HELP - Installing Photoshop CS3 Extended using Apple Remote Desktop

Hello,
I have 12 MacPro's in a classroom. Is there a way to Install Photoshop CS3 Extended using Apple Remote Desktop (not on a server) to all the computers at once?
Thank you very much.

I don't have access to stand-alone PS CS3, only the Design Premium CS3 disc, but that includes Photoshop, so they're probably the same system. In any case, it does not use a standard Apple packaging scheme, instead using a custom mess of hollow folders, app packages, disk images, shared resources, and xml config files.
I briefly went ahead with the idea of doing an install, looking for what had been installed, and bundling up that virgin copy using Package Maker; but installing it elsewhere — with Installer, nevermind ARD — failed or left me with a 'crashy' copy of the apps. Maybe I just stink at making packages of other people's software, but my guess is that Adobe's installer throws files into nooks and crannies all over, or does a importantly-different install depending on your hardware/software config. In any case, I gave up and made an updated hard drive image including the new software. Deploying that worked fine.
Sorry I didn't have better news. Good luck. Joel

Apple Remote Desktop freezes during installation

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