Apple Remote Desktop - most options grey (dimmed)

I bought a new imac,transferred my information to the new imac, and now almost all the options for remote desktop are gray (dimmed). I reinstalled remote desktop, but to no avail (It did not even ask for the serial number). I have a classroom full of macs I can't control. Help!

You need to completely remove ARD, including all its preference files. See http://support.apple.com/kb/HT2577.

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Missing "sharing" option in system preferences after installing apple remote desktop client version 2.10

Hi All,
I installed a wrong version of Apple remote desktop client , 2.10 and the sharing menu under system preferences vanished. I tried to uninstall the Apple remote desktop with,
http://support.apple.com/kb/HT2577
but no luck, but after restarting the macbook pro with lion 10.7.2, i see my sharing option enabled but when clicked, it says the system preference has to restart and confirming that it restarts in 32 bit mode and even after clciking the sharing option it says, "you can't open sharing preferences because it doesn't work on an intel-based mac"
. So i strongly believe the apple remote desktop is creating the issue.
Can someone help how to fix this please?
Thanks

Same problem here. I manage several remote Macs, but I have one MacBook which I can get no ARD access to (black icon). I can ping the IP, I can SSH into the MacBook, the ARD and Remote Login services are checked ON, the firewall is OFF. The ARD service is configured to allow my admin user full access - however, I get nothing. I have no trouble getting into the other Macs.
Any ideas?

TS2832 My laptop, after updating to Apple Remote Desktop 3.7.1 , won't boot...I get a grey square box saying I have to restart my computer by holding down the start up key. I reset the pram, and it worked for about 5 days, now nothing works??

My laptop keeps shutting down to a square box with writing that says, you must restart your computer. Use the start up key and hold it down. athen it has some writing looks like german or dutch also in the box. The first time it did this, I updated to Apple Remote Desktop 3.7.1 and I reset the pram and it worked fine for about 5 days. Then it started doing the same thing, but this time resetting the pram doesnt work for repair, and I also cant start up in safe mode now. Any ideas what happened, or suggestion on a fix for this?????
Any help would be appreciated!!!!!!

My laptop keeps shutting down to a square box with writing that says, you must restart your computer. Use the start up key and hold it down. athen it has some writing looks like german or dutch also in the box. The first time it did this, I updated to Apple Remote Desktop 3.7.1 and I reset the pram and it worked fine for about 5 days. Then it started doing the same thing, but this time resetting the pram doesnt work for repair, and I also cant start up in safe mode now. Any ideas what happened, or suggestion on a fix for this?????
Any help would be appreciated!!!!!!

Report in Apple remote desktop

when i run a report in Apple remote desktop to get S/N and mac address most of my iMac and Mac mini come back with all the info i am after but some come back with bits or nothing at all i am able to remote login and control the mac's

Have you tried selecting the option for "rebuild data for report"?

How can I get Apple Remote Desktop to disappear from my App Store updates list?

My Apple Remote Desktop software shows up in my App Store updates list. But I have already updated it to version 3.6.1 and it shows as "Installed". It is greyed out and will not go away. Any ideas on how to make it disappear is most appreciated.

All the suggestions I have read have not worked for me.
But you can try:
Running Software Update from the Apple Menu
Logging in to the Mac App Store with the account that purchased ARD
Deleting various Apple Store .plist files
NB I haven't tried removind ARD and reinstalling.

Apple Remote Desktop ARD 3.7 cannot drag files from local to remote.

Apple Remote Desktop ARD 3.7 cannot drag files from local to remote. I've been able to drag n drop folders and files from my local to the remotes for years until the update to 3.7. Anyone else experiencing this issue? I've tried changing preferences. No luck. Maybe I'm missing a setting somewhere.
I'm on 10.8.5. Remote is same with 3.7 client. This happens with multiple remotes.

Let me guess. The Get and Send clibboard contents buttons are greyed out too?
It is only affecting me on clients already upgraded to 3.7. None of the clients on older versions are affected.
ARD is also crashing a lot.
Most of the time I go to a screen share to a client it takes way too long, so I clock Stop, then try to connect again and works straight away.
Hopefully a patch will be released soon.

How to configure apple remote desktop to work on 3g instead of wifi

Hello,
Can ARD be used with 3g to access my iMac from my macbook?
If it can be done, could someone please help with info on how to do this or set it up?
Thanks a lot..

when you use ARD at home can it wake the iMac from sleep?
What do you have the DLINK DIR-615 plugged into? (dsl modem, cable modem, extra)
So there are a couple ways to connect to a computer behind a router such as the dlink. One option is you configure the iMac to be the DMZ. The nice thing about this is you don't have to configure any ports. the bad thing about this, is any service your hosting on the mac is internet excess-able. the 2nd option is to configure specific ports on your router to be sent to the iMac. This give you more control over what services are access-able on the iMac over the internet; but it's also more work to setup.
Here is the manual for DLINK DIR-615,
page 32 explains how to setup a DMZ.
pages 27 and 28 explains how to setup "port forwarding."
Well known TCP and UDP ports used by Apple software products. if you chose the port forwarding, you'll probable need to use this document to figure out what ports you need to open. Here are some of the ports you would probable need to open. there would probable be other ports as well.
3031
TCP/UDP
Remote AppleEvents
eppc
Program Linking, Remote Apple Events
3283
TCP/UDP
Net Assistant
net-assistant
Apple Remote Desktop 2.0 or later (Reporting feature)
5900
TCP
Virtual Network Computing (VNC)
(Unregistered Use)
vnc-server
Apple Remote Desktop 2.0 or later (Observe/Control feature)
Screen Sharing (Mac OS X 10.5 or later)
5988
TCP
WBEM HTTP
wbem-http
Apple Remote Desktop 2.x (see http://www.dmtf.org/about/faq/wbem)
I'm not sure if the time capsule will be able to wake the computer over the internet; because it's not the router. the DLINK is.
Keep in mind, that even if you do configure your mac to be reach-able over the internet. Most internet connections change IP address. That's call DHCP. in short it's like trying to reach some one who hangs around different pay phones, but doesn't have a cell phone. In short, you can't really reliably get ahold of such a person.
If you call your internet provider they can tell you if your internet connection is static or DHCP.
If it is, there are things you can setup to bridge the gap between static and DHCP. That's called dynamic DNS, But ones you look at the cost of such a service; your probable going to find logmein cheaper, and an easier to configure solution. Because you don't have to mess around with your router, or configure port forwarding, or mess around with dynamic DNS.
You might even find out to run dynamic DNS your going to have to have your iMac always turn on any way. It's not that hard to configure your imac to be on, but have the screen off.
good luck
-TT

Is there a way to open the mic using apple remote desktop

Is there a way to open the mircophone channel using Apple Remote Desktop so I can listen on anything thats happening at my computer at home? If not is there another software that would work?
Also is there a way to use apple's software to control and watch a PC?

Is there a way to open the mircophone channel using Apple Remote Desktop so I can listen on anything thats happening at my computer at home? If not is there another software that would work?
You would have to launch software that would accept audio from the microphone and transmit it to you in some fashion. ARD does not transmit audio itself. Another remote control solution such as Timbuktu might transmit audio, so you could look into that, perhaps.
Also is there a way to use apple's software to control and watch a PC?
You can install a VNC server on the PC and ARD can then take control of the system. It can be tricky to find a VNC system that will work with ARD, though, so search this forum for "VNC" for possible options. One of the applications that support Microsoft's remote desktop architecture such as their own Remote Desktop Connection Client for Mac or iTap Mobile RDP will probably work better, though.
Regards.

Apple Remote Desktop 3.7.1 lag problem

Hello,
Since updating to Apple Remote Desktop 3.7.0, I have had this problem. I just updated to 3.7.1 and the problem is still occuring.
I am using RealVNC Viewer 5.0.6 Windows 64bit on a Windows 7 machine to connect to my Mac through Apple Remote Desktop VNC.
It's tricky to describe the problem, but I'll do my best:
Remote desktop is quick and responsive (I'm using it over an internal network)... Except for the last frame of any sequence of frames. For example, if I scroll a window quickly, the intermediate frames showing the scrolling come through quickly... But the last frame that my screen settles on takes up to a full second before it comes through.
You can reproduce this problem most easily by opening up a terminal, typing a command, then pressing return. Or, press return multiple times in rapid succession: The first few returns come through fast, but the last one always comes through slow, up to a full second later.
I never had this problem before the 3.7.0 update. Any progress on fixing this issue?
Thanks,
Allen

I agree the new Remote Desktop 3.7.1 is very laggy. All my machine are up to date with patch, same issue..
Gary

How can I remotely access my computer from a different location on Apple Remote Desktop?

I downloaded Apple Remote Desktop and am trying to access our computer at our church that is in the auditorium and work on slides for ProPresenter from my office which is on a different network. The Mac Pro, which is in the auditorium, is connected to a Netgear wireless router. I would also want to be able to have access to observe and control the screen on the Mac Pro whether I am in my office or at my house. I have tried everything from going to portforward.com, followed those instructions, did port forwarding, used ipchicken.com to get my external IP and made sure that the Mac Pro had a static internal IP address and made sure the computer had access for remote management. Any help to resolve this issue would be greatly appreciated! Works fine when it is on the same wireless network, but I need access being on a different wireless network. Thanks!

Hi austinmac14,
So the steps listed bellow assume some things. They assume that the Airport Extreme Router your configuring is connected directly to the internet connection. And that the Airport Extreme is the only router between your computers and the internet.
That means we're talking about say a DSL modem plugged directly into the Airport Extreme, or a cable modem. in ether case, this assumes that said modem, is not acting as an internet router.
If your modem has multiple ethernet ports on it, or has a little antenna sticking out of it, then your modem is probable also a router, and these steps listed bellow will probable not work.
Also these steps are so one person, can connect to one computer at your work.
Open Airport Utility:
go to the dock
Click on the finder
go to the menu bar
Click on the "Go" menu
Chose "Utilities" from the "Go" Menu
double Click on "AirPort Utility"
Access the Base Station:
Double Click on your Airport Extreme BaseStation that is your internet connection router.
a new window should pop up with your Airport Base Station as the Window Name
Configure Static Address for the computer you want to connect to via ARD:
Click on the internet Icon from the toolbar
Click on the "DHCP" tab
For "DHCP Reservations:" Click on the "+" button
For the "Description" put "ARD"
For "Reserve Address by:" set "DHCP Client ID"
Click the "Continue" button
For "DHCP Client ID:" set "ARD"
write down the number in "IPv4" address field
Click the "Done" Button
Configure routing to ARD computer:
Click on the "Advanced" icon from the tool bar.
Click on the "Port Mapping" tab
Click on the "+" button
for "Service:" Chose "Apple Remote Desktop"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8)"
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Apple Events"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Login - SSH"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "Update" button.
wait for the Airport Extreme to update, and for your computer to reconnect to the airport extreme. (make sure you can load and browse websites.)
Configure the ARD computer to use the correct IP address:
Go to the computer you want to be able to remotely connect to
On that computer, Go to the menu bar
Chose the "Apple" menu bar
Chose "System Preferences…"
Click on the "Show All" button
Click on the "Network" icon
For the active network connection, (the connection on the left side with the green dot), click on it
Clock on the "Advanced…" button
Click on the "TCP/IP" tab
for the "DHCP Cient ID: field put "ARD".
Click the "OK" button
Click the "Apply" buttonNOTE: Under "Status" you should see "(connection name) is connected to (airport base station name) and has the IP address (IP address)." the "(IP address)" address displayed should match the IP address you wrote down in step "3. 8."
Find out what your public internet IP address is.
On the computer you wish to connect to over the internet, gotohttp://whatismyipaddress.com/
when the web page loads, you should see "IP Information:" fallow by a number like 192.168.0.1, write down what ever number it is.
At this point you should be able to connect to the computer remotely
connect to the internet from another location.
open Apple Remote Desktop
go to the file menu
chose connect to computer using ip address
set the address to the address to the IP address you wrote down for step 6. 2.
use the same password as you used to connect to the computer at work using ARD.
So here the catch. If your router gets reset... well then your going to have to configure it again. Also all the same rules you have to connect to the computer at work, also apply to connecting to the computer from over the local network. That means your computer need to be on or sleeping. And if it's sleeping it need to be configure to wake for network access.
Also some network connections change. When it comes to internet connections, some connections are static IP, while other connections are DHCP. If your connection is static... great! if it's DHCP, your address may change. If it dose.. well then your ability to connect will break. And then you'd have to do step 6 & 7 again.
Of corse there are ways around this. But that's kind of another conversation.
Some internet locations may block your ability to connect to your computer at work. This is very common at schools, and companies. Basically any place that tries to control your ability to browse the internet, may block remote access to computers; because a remote computer would completely by pass their web filter.
ALSO there is an easier option. As far as setup. There are programs designed to make remotely accessing your mac as easy as possible. For instance there is LogMeIn or Slack. With both of these programs, it's simple. make sure your computer is always on. Then install the software. Create an account with the service. And then you can connect to the computer almost any where by going to their website.
This option requires no router configuration. It handles DHCP. It's designed to work in as many locations as possible.

If I were to purchase the Apple Remote Desktop with Unlimited licenses, would I be able to install the client software on each of there computers/laptops and have them remote desktop into the server?

I have several friends and family who are looking for a central place to access information from ( Pictures, home movies etc ). So I am considering setting up an OSX Lion Server. There are some other things I can use it for as well.
Here is my question:
If I were to purchase the Apple Remote Desktop with Unlimited licenses, would I be able to install the client software on each of there computers/laptops and have them remote desktop into the server? Or would I have to install the Admin software on each? Do they intend it to be used strictly as one admin to access many clients?
I always could set up a network drive so they can log in and just see the folders they have created with space on the server I provide them. But I want them to be able to log an and actually use it as a Remote Desktop.
Thanks,
Eric

Dave,
Thanks for the feedback. I understand that ARD is meant for Remote Administration, but I was not sure if it could be used for my purpose as well. The reason I was looking to do it this was was because I read several articles online about security and performance issues with setting up VNC and activating screen sharing. Unless I am misunderstood.
As far as people's activities on the server, mostly it is going to be used as a place for them to store their media. I will only allow own person ( Who I trust and I know wont botch the server ), to run applications. Everyone else will be restricted to uploading and downloading content to their designated account on the server as well as a community share on the server.
I appreciate your help.
Thanks,
Eric

Can I use Apple Remote desktop to connect over the internet?

I would like to use Apple Remote Desktop to connect back to my MacPro desktop at home while I am on my Macbook Air at work. Will I need a static IP from my service provider to do it.

Hi
It's not absolutely necessary but it would be more useful if you did have one. Most ISPs will require you to have a business class broadband service at your home rather than a residential one. These cost more (a lot more in some cases) than a residential service. Call your home location's ISP and discuss it with them.
If the cost is too much then you could go for a DynDNS account which is free. The details of this account would be configured in the whatever you're using as a firewall at your home's location. This assumes the firewall has the facility to add such an account. Thereafter it's just a question of configuring the port fowarding feature of that firewall.
A potentially 'big' problem though is whether or not your workplace will allow that kind of traffic out of their network. This would be something you'd need to discuss with them first.
HTH?
Tony

Apple remote desktop will not show my computer screen on class screens

Hi
I hope someone can help. i have just set up a mac suite running latest OS X 10.10 using apple remote desktop. The system is a bit sensitive but mostly works fine. The odd computer drops off etc.
However, I want to be able to show the teacher computer on all of the class screens as the projector screen is quite small at the front of the class. When I set up screen share it says it is working but it does not show on their screens. They do get a screen sharing message on the menu bar of their computers but nothing happens. Am I missing a setting? I think I am doing right!
thanks
Tim

Hi jsyedu129,
Wondering if you found a solutions to your problem. I'm having the same problem. Can't not share my screen with classroom computers. Love to know if you have got this to work.

Using Apple Remote Desktop with Audio Applications

Hello, I am configuring a setup consisting of a Mac Pro with Mac OS 10.4.9 running Logic Audio and a Mac G5 Quad with Mac Os 10.4.8 running Protools HD.
I am considering using a Gefen Systems KVM switcher, or Apple Remote Desktop.
Has anyone had any experience using Apple Remote Desktop to run Protools?
Scott

if all you need is to be able to control another computer, then ARD would be overkill. Look into the freeware VNC. That will give you control capabilities and not cost you anything. You can find VNC applications for Mac here. Most people seem to find Chicken of the VNC works well for them.

IMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

iMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

If they have set up port forwarding for you already then that is different. In that case, then you could be experiencing the bug with the most recent release of ARD (3.7.2) and in particular ARD 3.7.2 and Yosemite ARD version 3.8 clients. It has been reported numerous times in the forums and to Apple that since 3.7.2, clients are frequently unavailable to connect to despite there being no network issue between the remote computer and client computer. I have not seen anyone report it who was working from outside the LAN to inside the LAN, but I have the same issue with a number of my own computers that are simply on a different subnet, so it stands rot reason that it would happen from a port forwarding location.
I am sometimes able to resolve the issue locally by SSH connecting into the client computer using Terminal on my admin machine and restarting or relaunching the ARD agent on the remote device, then trying to connect to it again after about 30 seconds.
The Terminal commands for this procedure are as follows, though you might need to include a port number from outside the LAN:
First:
ssh ipaddress -l adminusername
(example: ssh 192.168.1.1 -l macadmin)
Second:
sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -restart -agent
After that, waiting about 30 seconds and trying to observe or control usually works, though the computer may still fail to show an online or lit-up status indicator.

Apple Remote Desktop - most options grey (dimmed)

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