Apple Remote Desktop - Users constantly appear and disappear in All Computers List

I have a problem and I am thinking it is probably some kind of broadcast error on my network, but why not question Apple Remote Desktop in the process? Computers seem to flicker from available to unavailable. I think they are actually on. If I send a task out while it shows availbe it does complete even though it flickers on and off throughout the package install. However it will not let me send out installs when it say unavailable (as expected). If I am lucky I can catch the systems when they show available and the installs work. I have deleted preferences and re-installed ARD. I am using 3.7
Personally I think it is my switches and Bonjour. Does anyone else have this issue and a work around?

Hey Madoser,
I had the same problem. I administrate around 30 macs, which I undrestand isn't much.....I was having issues with ard after updating to mavericks. I decided to do a complete erase and reinstall on my machine. This was't because of ard, mind you. I was having all kinds of problems. Nothing unexpected as far as I'm concerned but after doing things, my ard problems went away. It's only been a day, but everything is working like a dream.
I'll make sure

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Apple Remote Desktop, 2010 Mac Pro, and six displays

Under 10.8, we were able to operate a 2010 Mac Pro (MacPro5,1) with 2 x HD5770 video cards and 6 x LED Cinema Displays (the mini DisplayPort models, two of them via IUSB-powered Atlona DVI Dual-Link-to-mDP adapters, via Apple Remote Desktop.
Under 10.9 (currently 10.9.2), all the displays still work, but ARD is having significant heartburn: if it is able to connect with the ARD agent on the display syste, the display arrangement is incorrect, and no amount of swapping mDP cables, moving the displays around in the Displays System Preference pane, and/or rebooting appears to help. Oh, and the most recent end state, when I finally managed to get the menu bar on one of the displays on the top (physical) row (we have them arranged 2 x 3, in order to display 4096 x 4096 pixel movies of spacecraft data), flummoxed ARD completely --- it simply refused to connect with the display machine at all. (I can ssh into the display system and use a cabled keyboard and mouse as well, but that's not a long-term solution: we have to be able to operate remotely, as we did under 10.8.) Oddly, ARD works OK, if not perfectly every time, with the target system when it's only connected to four or fewer displays (regardless of whether they're connected to mDP ports or via the Atlona devices). The host ARD system is another MacPro5,1 with 24 Gbyte of RAM; the target has 96 Gbyte.
Reading the release notes for ARD 3.7.2, it sounded as though all our issues would be addressed, but alas, it is not so: we're still stuck with ARD trying to but unable to open a "Control" connection to the display system.
Does anyone have any experience, positive or negative, with a similar setup under 10.9 and ARD 3.7.2?
Is there any way to clear all the settings in ARD? I can't find any .plist files with client system-by-system info in them, and I suspect they are (appropriately) encrypted because they can contain passwords, or at least store the hashed passwords in encrypted fields.
Thanks in advance for any clues for the clueless.

Mac Pro
Date introduced
Original Mac OS X included
(see Tips 1 and 3)
Later Mac OS X included
(see Tip 1)
Mac OS X Build(s)
(see Tip 2)
Mac Pro (Mid 2012)
Jun 2012
10.7.3
10.8
11D2001, 12A269
Mac Pro (Mid 2010)
Aug 2010
10.6.4
10.7, 10.7.2, 10.7.3
10F2521, 10F2554, 11A511a, 11C74, 11D2001
Mac Pro with Mac OS X Server (Mid 2010)
Aug 2010
10.6.4
10.7, 10.7.2, 10.7.3 (Server)
10F2522, 11A511a, 11C74, 11D2001 (Server)
Mac Pro (Early 2009)
Mar 2009
10.5.6
10.6
9G3553, 10A432
Mac Pro (Early 2008)
Jan 2008
10.5.1
10.5.2, 10.5.4
9B2117, 9C2031, 9E25
Mac Pro
Aug 2006
10.4.7
10.4.8, 10.4.9, 10.4.10, 10.5
8K1079, 8N1430, 8N1250, 8K1124, 8P4037, 8R3032, 8R3041, 9A581, 9A3129
I expect your Hardware is essentially unchanged since the 2010 model, and should run the custom 10.6.4 they provided, or 10.6.5.
The "Full Retail" 10.6.3 is only 10D575, so it will not suffice.

Does Apple Remote Desktop log "sent messages" and "chat" activity?

Hello,
We have a very important task of finding out if Apple Remote Desktop logs any/all messages that are sent through the "send message" or "chat" feature? Do you know where it would be stored? Thanks. Any/all input would be appreciated. (ARD 3.1 Admin and client)

Do you mean the content of the message, or the fact that a message was sent? If you mean the content, then no, to the best of my knowledge ARD keeps no track of the content of messages or chat. If you mean tracking that a message was sent, then it might appear in the Console log, but I haven't tried it to test.

How can I get Apple Remote Desktop to disappear from my App Store updates list?

My Apple Remote Desktop software shows up in my App Store updates list. But I have already updated it to version 3.6.1 and it shows as "Installed". It is greyed out and will not go away. Any ideas on how to make it disappear is most appreciated.

All the suggestions I have read have not worked for me.
But you can try:
Running Software Update from the Apple Menu
Logging in to the Mac App Store with the account that purchased ARD
Deleting various Apple Store .plist files
NB I haven't tried removind ARD and reinstalling.

TS2832 My laptop, after updating to Apple Remote Desktop 3.7.1 , won't boot...I get a grey square box saying I have to restart my computer by holding down the start up key. I reset the pram, and it worked for about 5 days, now nothing works??

My laptop keeps shutting down to a square box with writing that says, you must restart your computer. Use the start up key and hold it down. athen it has some writing looks like german or dutch also in the box. The first time it did this, I updated to Apple Remote Desktop 3.7.1 and I reset the pram and it worked fine for about 5 days. Then it started doing the same thing, but this time resetting the pram doesnt work for repair, and I also cant start up in safe mode now. Any ideas what happened, or suggestion on a fix for this?????
Any help would be appreciated!!!!!!

My laptop keeps shutting down to a square box with writing that says, you must restart your computer. Use the start up key and hold it down. athen it has some writing looks like german or dutch also in the box. The first time it did this, I updated to Apple Remote Desktop 3.7.1 and I reset the pram and it worked fine for about 5 days. Then it started doing the same thing, but this time resetting the pram doesnt work for repair, and I also cant start up in safe mode now. Any ideas what happened, or suggestion on a fix for this?????
Any help would be appreciated!!!!!!

Apple Remote desktop does not start

Hello,
I just bought Apple Remote desktop (3.7.1) on the App Store.
When I launched it on my iMac (17", 3.4Ghz/8Gb/1Tb) under OSX 10.9.1 the menu of Apple Remote desktop appear but nothing else, no window.
When I put my cursor in the menu the color wheel runs, when I click on it, nothing appen (=App frozen).
I uninstalled it (with CleanMyMac2), repaired the disk permissions (with Disk Utility), redownload Apple Remote Desktop (from the AppStore) and I have the same problem when I launched it.
Could you help me? I need to establish a professional connexion to an other country.
Thank you
Regards
Ben

reinstalled all software

Missing "sharing" option in system preferences after installing apple remote desktop client version 2.10

Hi All,
I installed a wrong version of Apple remote desktop client , 2.10 and the sharing menu under system preferences vanished. I tried to uninstall the Apple remote desktop with,
http://support.apple.com/kb/HT2577
but no luck, but after restarting the macbook pro with lion 10.7.2, i see my sharing option enabled but when clicked, it says the system preference has to restart and confirming that it restarts in 32 bit mode and even after clciking the sharing option it says, "you can't open sharing preferences because it doesn't work on an intel-based mac"
. So i strongly believe the apple remote desktop is creating the issue.
Can someone help how to fix this please?
Thanks

Same problem here. I manage several remote Macs, but I have one MacBook which I can get no ARD access to (black icon). I can ping the IP, I can SSH into the MacBook, the ARD and Remote Login services are checked ON, the firewall is OFF. The ARD service is configured to allow my admin user full access - however, I get nothing. I have no trouble getting into the other Macs.
Any ideas?

Difference between OS X Server & Apple Remote Desktop...

Hi guys I am purchasing a Mac Mini with OS X Server... Would I need to purchase Apple Remote Desktop or does OS X Server do all ARD does?

Hi Tom
You're welcome. If you're going for centralisation then perhaps a server is something you could look at? Bear in mind if all you want is simple file sharing for 10 users or less then the client OS is more than sufficient. Just don't make the hardware acting as the 'server' in that sense a normal workstation with someone working on it. Performance will be much better if you left it as standalone. If of course you want/need access to some of the advanced technologies available in OSX Server then "fill your boots mate!"
I have been known to dabble with OSX Server now and again. The dedicated Forum for all things OSX Server can be found over on the OSX Server Forum:
http://discussions.apple.com/category.jspa?categoryID=96
There are some very capable guys in your part of world who regularly contribute to a highly skilled level to that forum. You could put out some feelers there if you wanted to? In addition Apple do provide a means of finding a consultant here:
http://consultants.apple.com/
I also quickly googled these:
http://www.applecations.com.au/
http://www.atozpages.com.au/contentsatoz/COMPUTER-SYSTEMS-CONSULTANTS/WA.asp
If you were to Google for "Apple Consultants in Australia" you may find more?
Tony

Apple Remote Desktop 3.5.3 Mouse Lag

Hello Everyone,
I work in an environment where we use Apple Remote Desktop to control, observe, and administor about 50 machines. All of our machines are running Mac OSX Snow Leopard 10.6.8 and ARD 3.5.3 with the exception of one or two which have not been upgraded past 3.4.
Our problems began when we updated remote desktop from version 3.4 to 3.5.3. Ever since we have been experiencing unbearable mouse lag when controlling another screen. The problem comes and goes on each machine with no clear reason. When we switch to screen sharing instead everything is smooth as butter.
I'm posting on here becuase I haven't found information on this issues elsewhere and have run out of ideas as to what the issue could be. Can anyone help!? We have plans to move everything up to Mountain Lion but that is a ways out yet so we need this to work in the interim like it always did before.
Thanks in advance!
John

So start with the basics. Use Terminal for any of these commands. Replace <ip_address> with the address of the server.
1: Can you ping the server at the address you believe it is at?
ping <ip_address>
2: If you are getting a response with ping, then there is a system alive at the other end of the ping. Now confirm that ARD's port is also active and responding with:
telnet <ip_address> 5900
If you get a response then at least the port is answering. Use the Control and ] keys to terminate the connection and then type quit to exit the telnet shell
3: Now try to ssh'ing back into the machine using the new credentials established during setup assistant. The command will be something like the following:
ssh user@<ip_address>
The user will be the short name created during setup assistant and the IP address will be that discovered above. If you are able to ssh into the machine, you can follow the previous kickstart commands to stop and start the ARD service on the server.
If you are unable to access the server, then you may have accidentally forgotten your access password. This is possible and as much as I do not want to admit it, I have done it.
Any chance you have a monitor to connect this to?
Reply back with your progress.

Apple remote desktop can click little snitch

I have set up apple remote desktop over the net and I am trying to admin the computer but when I am trying to run a program, I can not control little snitch firewall and click to let the program connect to the internet. why cant apple remote desktop click the settings in little snitch that pop up when an app wants to connect to the internet? I thought we were suppose to have total control?

I have observed the same problem with Little Snitch on the client Mac. Everything else on the client is responsive except the LS dialog box. To get around this, I have opened System Preferences -> Little Snitch and turned it off on the client. You just have to remember to turn it back on when your done.
It's not a solution, just a workaround...

Apple Remote Desktop - connect to computer after their password changed?

I have a problem with Apple Remote Desktop which is driving me up the walls.
When I observe or control a computer, Apple Remote Desktop saves the username and password so that next time I'm not prompted for a username or password.
Problem is, when the password on the computer changes and I once again try to control it, Apple Remote Desktop simply comes up with an "authentication failed" message. There is no option to put a new username and password in. I cannot find any option to delete previously stored passwords.
Currently I'm resorting to deleting:
/private/var/db/RemoteManagement/ClientCaches
/private/var/db/RemoteManagement/caches
It is extremely frustrating doing the above each time a computer's password changes!
I must be missing something. Does anyone have a better way of going about this?

Hi Zachary!
Have a look at RealVNC at http://www.realvnc.com/download.html. Install this on your Windows computer and be sure to configure a password for VNC connections. You should then be able to see your XP system in Apple Remote Desktop.
Keep in mind that the VNC software is free (unless you choose to purchase a version with more features) but the Apple Remote Desktop client is a commercial product http://www.apple.com/remotedesktop/.
If you need a different (free) client for your Mac, I suggest using the Microsoft Remote Desktop Connection client found here http://www.microsoft.com/mac/otherproducts/otherproducts.aspx?pid=remotedesktopc lient. This only works with Professional version of Windows XP and not the Home version. Or you can downlod a VNC client for Mac such as Chicken of the VNC found here http://sourceforge.net/projects/cotvnc/.
Hope this helps! bill
1 GHz Powerbook G4 Mac OS X (10.4.4)

The behavior of the emergent forms of the software in RD Web App is different in Mac and iPhone-iPad, they appear and disappear intermittently. (Remote Desktop Services - Azure).

In Mac the forms are not integrated as one window, they appear and disappear intermittently. There is no option to configure it. In the iPhone-iPad RDP app, there is no problem with
that, when some form gets focus the other forms remain stable. Do you have any suggestions?<o:p></o:p>

Hi David,
Thank you for posting in Windows Server Forum.
What happens when you perform Remote Desktop to any server from MRD MAC?
Did you find everything working normally?
If you re RDPing then there is manual configuration available, URI scheme which you can try as beneath,
Remote Desktop Client URI Scheme Support
For RD Web app, did you get any error\log for your issue? If yes, then please specify for further troubleshooting.
Hope it helps!
Thanks.
Dharmesh Solanki
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Using Leopard with iCal, Apple Remote Desktop, and Quicktime/Keynote

Hi,
I need to create the following 'synergy' or workflow or 'automation' between these softwares:
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- Apple Remote Desktop
- Quicktime/Keynote
This is the application:
Remotely controlling (ARD) and scheduling (iCal) several quicktime/keynote files for display (ie. playing full screen video but controlling which file is playing from home).
How can I integrate all softwares?
Extended application:
I would also like to know if Leopard or any Apple software has the capability to read serial (RS-232) commands. For example, I would like to know and/or be advised if a screen/monitor is turned off (regardless if the computer is properly displaying the content or not).
I look forward to your feedback.
Thanks,
LMB1980

It is if you are trying to stream it.
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When I roll over to User Profile #2 after setting up iTunes to stream into Vent in User Profile #1, iTunes stops playing. This is a recent change. It's annoying.
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Apple Remote Desktop and Classroom iPad set

I am a teacher with a classroom set of iPads. I recently used the Apple Remote Desktop program in our computer lab to monitor the students and loved it. Is there an app (Mac or iPad) that I can use to monitor my students as they work on their iPads that works like Apple Remote Desktop?
Thanks,
ipadclassroom

Allot of the newer iOS devices support AirPlay with Mirroing. This lets the device stream video & audio to devices like AppleTV. There is an application called reflector that lets Multiple iOS Device stream video to a Mac Computer. Last time I used it, I could get away with streaming video from 4 devices to the computer.
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Apple Remote Desktop and Itunes

I am using Apple remote desktop to connect to several servers with several users on each server. When Itunes is playing and I try to fast user switch, it will stop playing itunes on the user I am switching from.
Is anyone familiar with any problems like this? It is blowing my mind!
I am running the latest version of both Itunes and ARD.
Thanks!
Mike

It is if you are trying to stream it.
Users may want to stream their music into a third party program such as Ventrilo (as I do) to share their music (but not their libraries) with other listeners and speak on Ventrilo at the same time. You need two user profiles running Ventrilo at the same time, and two user profiles running iTunes.
When I roll over to User Profile #2 after setting up iTunes to stream into Vent in User Profile #1, iTunes stops playing. This is a recent change. It's annoying.
How do I change it?

Apple Remote Desktop - Users constantly appear and disappear in All Computers List

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