Apple Remote Desktop - Where do I start?

I need some help. I have three Macs at home and one at my moms. I bought ARD today and installed it. I can only control one Mac. Can anyone walk me through the process of finding and establishing a client? When I put in an IP address, ARD cannot find it.
Need Some Help!

Ok first, you need to make sure that ARD is allowed on the client machines. to do this go to System preferences -> sharing -> Check the Apple Remote Desktop option.
Next turn ARD on your computer and go the scanner window drag the computers to the All computer list and input their passwords and usernames.
After that you should be able to click on the all Computers list and double click on any of the computers and take control.
The one at your moms will have to be setup through forwarding ports through her router at her house. If you do a search on port forwarding or ARD over the internet you should be able to find lots of info.

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Apple Remote Desktop Requiring Serial Number Each Time....

Apple Remote Desktop Admin has suddenly started asking for the serial number every time it is launched. I tried uninstalling and reinstalling - same thing. Last time this happened it required a full reimage of my Mac to get it to work again. This is getting a bit ridiculous. I am running ARA 3.2.2 and Mac OS X 10.5.6. FYI my uninstall was by the book as per Apple's documentation:
rm -rf /var/db/RemoteManagement
rm /Library/Preferences/com.apple.RemoteDesktop.plist
rm ~/Library/Preferences/com.apple.RemoteDesktop.plist
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rm -rf /Applications/Remote\ Desktop.app
Has anyone else had such a problem with the current version of ARD?
Thanks.
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search Audible Activation Loop at audible.com

HT201332 where do i find my Apple Remote Desktop client

I have the Apple Remote Desktop client installed on my Mac but cant find the application anywhere.? Where do i find it to start using. Thanks

Like varjak paw said, the client is only part of the ARD solution. By enable the client on your computer, you can connect to it from another mac on your local network using Apple Remote Desktop.
If your looking for a free altertive you could try VNC. The limitation of ARD and VNC is that without configuring your firewall you won't be able to connect to your mac from over the internet.
If you want an easy way to connect to your mac from over the internet I would suggest checking our logmein.

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Log in SSH to my xServe, I want to reset (stop and start) the Apple Remote Desktop service of the sharing system preferences of my server. I'm looking for a command: systempsetup -set...

kickstart can do this and much much more.
http://docs.info.apple.com/article.html?artnum=108030

Where to get Apple Remote Desktop Client for MAC OSX 10.6 8

Hello, I have MAC OSX 10.6.8 and I wanted to know where to get Apple Remote Desktop that is compatible with OSX 10.6.8. The one that is showing in apple store for download will work only with the lastest MAC OS.X - Thanks all.

Welcome,
The Client is built into all OSX base software so there is no download. It's the Admin (controller) software that is downloaded
Regards,
Shawn

TS2832 My laptop, after updating to Apple Remote Desktop 3.7.1 , won't boot...I get a grey square box saying I have to restart my computer by holding down the start up key. I reset the pram, and it worked for about 5 days, now nothing works??

My laptop keeps shutting down to a square box with writing that says, you must restart your computer. Use the start up key and hold it down. athen it has some writing looks like german or dutch also in the box. The first time it did this, I updated to Apple Remote Desktop 3.7.1 and I reset the pram and it worked fine for about 5 days. Then it started doing the same thing, but this time resetting the pram doesnt work for repair, and I also cant start up in safe mode now. Any ideas what happened, or suggestion on a fix for this?????
Any help would be appreciated!!!!!!

My laptop keeps shutting down to a square box with writing that says, you must restart your computer. Use the start up key and hold it down. athen it has some writing looks like german or dutch also in the box. The first time it did this, I updated to Apple Remote Desktop 3.7.1 and I reset the pram and it worked fine for about 5 days. Then it started doing the same thing, but this time resetting the pram doesnt work for repair, and I also cant start up in safe mode now. Any ideas what happened, or suggestion on a fix for this?????
Any help would be appreciated!!!!!!

Where is apple remote desktop?

Where is apple remote desktop installed?

Note that the administrator software for Apple Remote Destkop is not included with Mac OS X. You have to purchase it. It's available from the Mac App Store for $79 US if I remember the price correctly. Once installed, the administrator application will be the Applications folder.
Regards.

Apple Remote desktop does not start

Hello,
I just bought Apple Remote desktop (3.7.1) on the App Store.
When I launched it on my iMac (17", 3.4Ghz/8Gb/1Tb) under OSX 10.9.1 the menu of Apple Remote desktop appear but nothing else, no window.
When I put my cursor in the menu the color wheel runs, when I click on it, nothing appen (=App frozen).
I uninstalled it (with CleanMyMac2), repaired the disk permissions (with Disk Utility), redownload Apple Remote Desktop (from the AppStore) and I have the same problem when I launched it.
Could you help me? I need to establish a professional connexion to an other country.
Thank you
Regards
Ben

reinstalled all software

Remote desktop connection unable to start, window stalls when opens RDC, any tips

remote desktop connection does not open, when rdc starts it stalls and can not press any button.
any ideas on how to fix?

Since this question is about a Microsoft product, you might have more luck getting suggestions if you ask in Microsoft's own forums. This forum is for Apple Remote Desktop issues and questions and so probably not the place where you'll be most likely to get assistance with this problem.
Good luck.

Apple Remote Desktop serial number never memorized

I just installed Apple Remote Desktop on a new computer.
Here are my versions:
– MacOS X 10.6.4;
– ARD 3.3.2.
Everytime I start ARD,
my "Name:" and "Organization:"
fields are as correctly filled as I did it on the first
time.
But the field "Serial Number:" is empty, when I enter it
correctly everytime.
Where is this useless checking coming from?
How may I get rid of such a checking window?
<pre>--------
As long as you'll see students making graphics with pen on paper,
you'll see the missing keystone of the software empire.
dan</pre>

Templeton Peck wrote:
Search this forum for "serial number"
You'll find your question has been asked and answered many times already.
Thank you for the hint.
There were many problems with the exact same
symptoms which didn't end with a clear resolved status in many different
discussions groups.
Thank you for puting this discussion in the right one I missed .
I tried the usual search through time modification of
files and discovered that an empty session of ARD was at first
accessing:<pre>
/Library/Preferences/com.apple.RemoteDesktop.plist</pre>
Hence I did a:<pre>
rm /Library/Preferences/com.apple.RemoteDesktop.plist</pre>
After 2 restarts, ARD did remember my serial number .
<pre>--------
As long as you'll see students making graphics with pen on paper,
you'll see the missing keystone of the software empire.
dan</pre>

Apple Remote Desktop 3.5.3 Mouse Lag

Hello Everyone,
I work in an environment where we use Apple Remote Desktop to control, observe, and administor about 50 machines. All of our machines are running Mac OSX Snow Leopard 10.6.8 and ARD 3.5.3 with the exception of one or two which have not been upgraded past 3.4.
Our problems began when we updated remote desktop from version 3.4 to 3.5.3. Ever since we have been experiencing unbearable mouse lag when controlling another screen. The problem comes and goes on each machine with no clear reason. When we switch to screen sharing instead everything is smooth as butter.
I'm posting on here becuase I haven't found information on this issues elsewhere and have run out of ideas as to what the issue could be. Can anyone help!? We have plans to move everything up to Mountain Lion but that is a ways out yet so we need this to work in the interim like it always did before.
Thanks in advance!
John

So start with the basics. Use Terminal for any of these commands. Replace <ip_address> with the address of the server.
1: Can you ping the server at the address you believe it is at?
ping <ip_address>
2: If you are getting a response with ping, then there is a system alive at the other end of the ping. Now confirm that ARD's port is also active and responding with:
telnet <ip_address> 5900
If you get a response then at least the port is answering. Use the Control and ] keys to terminate the connection and then type quit to exit the telnet shell
3: Now try to ssh'ing back into the machine using the new credentials established during setup assistant. The command will be something like the following:
ssh user@<ip_address>
The user will be the short name created during setup assistant and the IP address will be that discovered above. If you are able to ssh into the machine, you can follow the previous kickstart commands to stop and start the ARD service on the server.
If you are unable to access the server, then you may have accidentally forgotten your access password. This is possible and as much as I do not want to admit it, I have done it.
Any chance you have a monitor to connect this to?
Reply back with your progress.

How can I remotely access my computer from a different location on Apple Remote Desktop?

I downloaded Apple Remote Desktop and am trying to access our computer at our church that is in the auditorium and work on slides for ProPresenter from my office which is on a different network. The Mac Pro, which is in the auditorium, is connected to a Netgear wireless router. I would also want to be able to have access to observe and control the screen on the Mac Pro whether I am in my office or at my house. I have tried everything from going to portforward.com, followed those instructions, did port forwarding, used ipchicken.com to get my external IP and made sure that the Mac Pro had a static internal IP address and made sure the computer had access for remote management. Any help to resolve this issue would be greatly appreciated! Works fine when it is on the same wireless network, but I need access being on a different wireless network. Thanks!

Hi austinmac14,
So the steps listed bellow assume some things. They assume that the Airport Extreme Router your configuring is connected directly to the internet connection. And that the Airport Extreme is the only router between your computers and the internet.
That means we're talking about say a DSL modem plugged directly into the Airport Extreme, or a cable modem. in ether case, this assumes that said modem, is not acting as an internet router.
If your modem has multiple ethernet ports on it, or has a little antenna sticking out of it, then your modem is probable also a router, and these steps listed bellow will probable not work.
Also these steps are so one person, can connect to one computer at your work.
Open Airport Utility:
go to the dock
Click on the finder
go to the menu bar
Click on the "Go" menu
Chose "Utilities" from the "Go" Menu
double Click on "AirPort Utility"
Access the Base Station:
Double Click on your Airport Extreme BaseStation that is your internet connection router.
a new window should pop up with your Airport Base Station as the Window Name
Configure Static Address for the computer you want to connect to via ARD:
Click on the internet Icon from the toolbar
Click on the "DHCP" tab
For "DHCP Reservations:" Click on the "+" button
For the "Description" put "ARD"
For "Reserve Address by:" set "DHCP Client ID"
Click the "Continue" button
For "DHCP Client ID:" set "ARD"
write down the number in "IPv4" address field
Click the "Done" Button
Configure routing to ARD computer:
Click on the "Advanced" icon from the tool bar.
Click on the "Port Mapping" tab
Click on the "+" button
for "Service:" Chose "Apple Remote Desktop"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8)"
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Apple Events"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Login - SSH"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "Update" button.
wait for the Airport Extreme to update, and for your computer to reconnect to the airport extreme. (make sure you can load and browse websites.)
Configure the ARD computer to use the correct IP address:
Go to the computer you want to be able to remotely connect to
On that computer, Go to the menu bar
Chose the "Apple" menu bar
Chose "System Preferences…"
Click on the "Show All" button
Click on the "Network" icon
For the active network connection, (the connection on the left side with the green dot), click on it
Clock on the "Advanced…" button
Click on the "TCP/IP" tab
for the "DHCP Cient ID: field put "ARD".
Click the "OK" button
Click the "Apply" buttonNOTE: Under "Status" you should see "(connection name) is connected to (airport base station name) and has the IP address (IP address)." the "(IP address)" address displayed should match the IP address you wrote down in step "3. 8."
Find out what your public internet IP address is.
On the computer you wish to connect to over the internet, gotohttp://whatismyipaddress.com/
when the web page loads, you should see "IP Information:" fallow by a number like 192.168.0.1, write down what ever number it is.
At this point you should be able to connect to the computer remotely
connect to the internet from another location.
open Apple Remote Desktop
go to the file menu
chose connect to computer using ip address
set the address to the address to the IP address you wrote down for step 6. 2.
use the same password as you used to connect to the computer at work using ARD.
So here the catch. If your router gets reset... well then your going to have to configure it again. Also all the same rules you have to connect to the computer at work, also apply to connecting to the computer from over the local network. That means your computer need to be on or sleeping. And if it's sleeping it need to be configure to wake for network access.
Also some network connections change. When it comes to internet connections, some connections are static IP, while other connections are DHCP. If your connection is static... great! if it's DHCP, your address may change. If it dose.. well then your ability to connect will break. And then you'd have to do step 6 & 7 again.
Of corse there are ways around this. But that's kind of another conversation.
Some internet locations may block your ability to connect to your computer at work. This is very common at schools, and companies. Basically any place that tries to control your ability to browse the internet, may block remote access to computers; because a remote computer would completely by pass their web filter.
ALSO there is an easier option. As far as setup. There are programs designed to make remotely accessing your mac as easy as possible. For instance there is LogMeIn or Slack. With both of these programs, it's simple. make sure your computer is always on. Then install the software. Create an account with the service. And then you can connect to the computer almost any where by going to their website.
This option requires no router configuration. It handles DHCP. It's designed to work in as many locations as possible.

How can I deploy my AAMEE without Apple Remote Desktop?

Hi everyone,
I created a build for Adobe CS6 Production Premium for Mac with the serial number embedded, along with the current updates. All is well with that; however, this is the issue that I am having:
I have tried to test the build on a local machine (the computer I created the build on) and was able to install the package with no issues; however, when I try to deploy build onto a networked machine, it doesn't work.
I have read through the AAMEE Reference Guide and have read (if I am not mistaken) that for CS6, you can only deploy an AAMEE build through Apple Remote Desktop onto multiple machines. I have also read that you would need Apple Remote Desktop on all of the machines you want the build to deploy on.
If that is case, if I have read the guide correctly, what is the point of deploying the build through a network if you have to still install ARD onto all the machines you want the software one? How can you get around this to be able to deploy your AAMEE successfully onto a network on machines?
When I tried it last night on one network Mac with ARD, I received the error message for "Validating packages...". I'm not sure what that means because the build works perfectly on local machine.
Any ideas would help as far as deploying the build on a network without using ARD, or really, just a simpler alternative that works?
PLEASE HELP.
Thanks.

Hi,
You can deploy package using any of these tools - ARD, SSH, Casper suite, Absolute manage, Land desk..and may be more but we have only tried these.
We have mentioned ARD as an example, but other standard tools can be very well used for deploying package. and there is no need to have ARD installed on all machines where you want to deploy the package, but only on admin machine.
can you please let me know - which client OS are you trying to deploy the package and whether the client machine is logged or logged in? please forward install.log if you are facing the error.
thanks,
Rahul | [email protected]

Apple Remote Desktop and Microsoft Dynamic DNS

Ok, so we are trying to manage Mac in our enterprise. We have bound them to the ActiveDirectory domain so that we can centrally control log on authentication. Now we bought Apple Remote Desktop in an effort manage updates/push packages/make configuration changes, but there is a slight problem: The apple remote desktop application needs to know the IP address of the machines to be able to manage them but our work force is mobile so they VPN into our network and receive an IP from the DHCP pool.
How, then, can we get the mac to update its IP address in our Microsoft DNS system like our Windows machines? Is there an equivalent "register this connection's entry in DNS?" feature in MacOS?

Hi Paul,
Are you trying to connect to a computer that's connect to the internet with wildblue excede? or are you trying to connect to a computer some where else while your connect to the internet with wildeblue excede?
Ether way, have you considered an altertive solution? For instance LogMeIn?

Apple Remote Desktop and WildBlue Excede

I am trying, without luck, to get Remote Desktop to work with WildBlue Excede. Can port forwarding be established with their Surfbeam2 Satellite Modem? If so, what are the port numbers, and how is it done?
Has anyone had success in setting up Apple Remote Desktop and WildBlue?
WildBlue Technical Support said they do not provide static IP addresses, so it couldn't be done. Something tells me that is not true.
Has anyone had any luck with WildBlue?
Many thanks

Hi Paul,
Are you trying to connect to a computer that's connect to the internet with wildblue excede? or are you trying to connect to a computer some where else while your connect to the internet with wildeblue excede?
Ether way, have you considered an altertive solution? For instance LogMeIn?

Apple Remote Desktop - Where do I start?

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