Apple repair: How much does it takes? (quanto tempo ci vuole??)

hello, I bought a brand new iMac in August. after a week the bluetooth adapter was broken.
I went to the genius bar in Milan (Fiordaliso-Rozzano) and the Genius confirmed the issue.
They ordered the new card and they told me that within a week I would have gotten my imac back.
20 days have passed and on apple website I still see "repair in progress".
I've called 2 times but by the phone they haven't been able to give explanations, and they told me to wait...
I can go pick up my Mac and take it to another repairer? 20 days is too much for a bluetooth adapter!!
buongiorno, ho comprato ad agosto un imac nuovo. dopo una settimana si è rotta la scheda bluetooth. sono andato nel genius bar di milano (rozzano) e hanno confermato la scheda rotta.
hanno ordinato la scheda nuova e mi hanno detto che entro una settimana avrei riavuto il mio imac.
sono passati 20 giorni e risulta ancora Repair in progress.
al telefono non mi hanno saputo dare spiegazioni, e mi hanno detto di pazientare.
posso andare a ritirare il mio mac e portarlo da un altro riparatore autorizzato? 20 giorni sono troppi per una scheda bluetooth!!!!

We are not Apple. We do not know the availability of repair parts. Unless some other repairer has one on hand, it will take just as long or longer to get your computer fixed.
You could contact the location it is being repaired at and ask to have your unit back until the part comes in. I believe that would be a reasonable request.

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