Apple rquires 1.2 or later of Apple application support, but.....

I decided to upgrade to iTunes 9.1 today. Ugh. It seemed to install ok, but then flashed up a message saying "apple application support version 1.1.0 is required. iTunes requires 1.2 or later. Please uninstall iTunes, then install iTunes again"
Well, I did that, but it gave me the same message again. So now I can't open iTunes. I had the previous version installed in F:\Program Files\iTunes, so I reinstalled to that same partition. I'm wondering if this support file is somewhere on C: drive and is required to be there? or?
How the heck do I get this to install? Not very nice of Apple to do this one.
Thanks,
Mark

Do you know how to use WinRar? If so, this link was the answer for me - http://discussions.apple.com/thread.jspa?threadID=2151777&start=0&tstart=75
Look for the user who talks about downloading WinRar and then opening the iTunes file and installing the various files individually. That did the trick for me. Hope that helps!

Similar Messages

Cant install itunes on win 7 because of apple application support

hi guys,
well my problem is that itunes asks me to install
apple application support, but when i try to install it, error pops up and cant get it working.
I tried everything, unnistalled, updated windows, re install, paste the files from other pc, searched on google por answers but cant find a solution. Also tried to install the appleapplicationsupport.msi extracted with winrar but didnt work, same error.
The error is An error ocurred during the installation of assembly 'Microsoft.VC80.CRT,type="win32", version="8.0.50727".4053", publicKey Token="1fc8b3b9a1e18e3b" ,processorArchitecture="amd64"' .Please refer to Help and Support for more information. HRESULT: 0x8007054F
I also had an error with apple mobile device support but with registry key and folders from other computer i got it working, but cant do the same with this one.
Please help i need to use itunes on my pc.
Thanks, sorry for bad english

See Troubleshooting issues with iTunes for Windows updates.
tt2

TS3212 I download Itunes and keep getting the message "Apple Appliation support was not found. Apple application support is rquired to run Itunes. Please uninstall itunes, then install itunes again." Anyone know what i need to do to get it downloaded?

I download Itunes and keep getting the message "Apple Appliation support was not found. Apple application support is rquired to run Itunes. Please uninstall itunes, then install itunes again." Anyone know what i need to do to get it downloaded?

b noir
I have a very similar problem. I am running a new install of Windows 8.1. When I install iTunes 64 bit I receive 2 similar pop-up error windows containing the following (note error code and error text differ "iTunes Helper" vs. "iTunes"):
^^^^^^^^^^^^^^^^^^^^^
Apple Application Support was not found.
Apple Application Support is required to run iTunesHelper. Please uninstall iTunes, then install iTunes again.
Error 2
^^^^^^^^^^^^^^^^^^^^^^
Apple Application Support was not found.
Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again.
Error 2 (Windows error 2)
^^^^^^^^^^^^^^^^^^^^^^
I've followed the instructions given in this post:
download/install WinRAR
extract iTunes64Setup
double click AppleApplicationSupport.msi
When I run AppleApplicationSupport.msi, I receive the following error:
^^^^^^^^^^^^^^^^^^^^^^
! C:\Users\Charlie\Downloads\iTunes Extract - 2\iTunes64Setup\AppleApplicationSupport.msi: The archive is corrupt
^^^^^^^^^^^^^^^^^^^^^^
Any ideas?

A later version of Apple Application Support is already installed on this computer.

I am trying to update / install iTunes 12.0.1.26. Apple Application Support will not install because it says there is already a later version installed. There is not! I have uninstalled after initial message and tried to reinstall but I still recieve the same message.

Good Afternoon, JohnHT2!
I think I have the fix to your issue.
I've been experiencing the same issue as you describe above. The issue occurred for me during the upgrade process from version 11.4.0.18 to version 12.0.1.26 (which is the current version downloadable from Apple). The installation sometimes appears to be okay, but the Apple Application Support fails to update correctly. In other instances, the iTunes installation fails completely with error 1603 (which is generic "fatal error" code).
Symptoms:
Just some of the symptoms I've noticed in my environment.
- In Programs & Features, there is no Apple Application Support to uninstall.
- In Event Viewer's Application log, you may see Event ID 10005 from Source MsiInstaller, stating the dreaded error message "A later version of Apple Application Support is already installed on this computer."
- In Event Viewer's Application log, you may see Event ID 1000 from Source Application Error, stating "Faulting application name: MsiExec.exe" along with a bunch of other error details.
- When attempting to start iTunes, you may receive popup error "Apple Application Support was not found. Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again".
- Uninstalling and installing iTunes fails, including via the steps described for a "full uninstall" as described here on the Apple site (for instance: Troubleshooting issues with iTunes for Windows updates)
- Installing Apple Application Support via the extracted MSI (AppleApplicationSupport.msi) fails with the same error: "A later version of Apple Application Support is already installed on this computer."
- Installing previous versions of Apple Application Support fails with the same error (tried versions 10.7.0.21, 11.0.0.163, 11.0.1.012, 11.0.3.42, 11.1.0.126, 11.1.3.8, 11.2.2.3, 11.3.0.54, 11.3.1.2, 11.4.0.18). (now that I know the issue, I'm confident any previous version of the installer will fail).
- If you run the MSI installation with verbose logging, you may see lines stating: "PROPERTY CHANGE: Adding BNEWERPRODUCTISINSTALLED property. Its value is '1'." and "PreventDowngrade. Return value 1."
There may be other indications, but these are things we ran into. I'm trying to be detailed so that other folks who run into this issue may feel better about the below fixes being an option for them.
Resolutions:
I've found two ways to remedy the issue in our environment. You can either use the Microsoft FixIt utility to clean up the previous installation for us, or you can edit the registry manually to repair the installation. We're in an office and prefer not going computer-to-computer to fix everyone's issue independently, so we had to go via the registry. I was able to fix it via both ways, though.
Fix 1: Run the Microsoft Program Install Uninstall Troubleshooter.
For this fix you will need to be logged in as an administrator for the computer.
Here are the steps:
Download and Run the Microsoft Program Install and Uninstall FixIt: [FixIt Link]
In the troubleshooter, choose: Detect problems and apply the fixes for me (Recommended)
Choose Installing
From the list, select Apple Application Support and click Next. (it actually does appear here!)
Select Yes, try uninstall. This step could take a while to process once it starts.
Once it confirms it is fixed, click Next.
Select "Yes, the problem has been fixed" and click Next.
Finish/close the FixIt tool.
Now the Apple Application Support will install successfully on your next attempt.
- If you don't have iTunes installed, you can simply run the latest downloaded installer: iTunes64Setup.exe
- If the other iTunes components are already installed, you will need to go to Programs & Features (or Add/Remove programs) and uninstall the iTunes program, then re-install the program from the downloaded installer: iTunes64Setup.exe
- If you have the MSI, you can simple run AppleApplicationSupport.msi and carry on happily. Make sure it's the right version of the MSI (right-click it, select Properties, go to the Details tab and verify the Comment line says "Apple Application Support 3.1"). If you don't know what an MSI is... ignore this and use the installer.
iTunes should work perfectly normally for you now.
Fix 2:
If you're like me and you need to repair iTunes over a larger number of computers, then Fix 1 quickly becomes too time consuming. Thankfully, a quick registry edit will resolve the issue as well.
For more advanced users; if you're not sure what the Windows Registry is, please tread very carefully and make sure you back up the registry before you change anything!
You'll need to be an administrator on the computer to do this.
Start Registry Editor.
In Windows 8.1, you can right-click the start menu (flag in the bottom-right corner) and choose Run. Then type "regedit" and click OK.
In Windows 8, go to the Start menu, click the magnifying glass (or just start typing) and search for "regedit". The first result should be "regedit.exe" - click that.
In Windows Vista, click the Start menu, then click the little arrowing pointing to the right (>) and choose Run. Then type "regedit" and click OK.
In Windows 7 or XP, click the Start menu orb, and choose "Run...". Then type "regedit" and click OK.
Make a backup of your registry.In Registry Editor, right-click on "Computer" and choose "Export". Save the file somewhere on your computer. You'll probably never need it.. which are famous last words. Better safe than sorry!
Navigate to HKEY_CLASSES_ROOT\Installer\Products\ED0FAC38B3D873C46A13B2F861CE0313\
If the key "ED0FAC38B3D873C46A13B2F861CE0313" doesn't exist, then go to HKEY_CLASSES_ROOT\Installer\Products and make sure "Products" is highlighted.
Go to the Edit menu and choose "Find...".
Do a search for "Apple Application Support".
Your first result should be a ProductName value of "Apple Application Support".
Verify at the very bottom of Registry Editor that your current location is "HKEY_CLASSES_ROOT\Installer\Products\[GUID], where GUID is an alphanumeric string that's 32 characters long.
Right-click "Version" and choose "Modify".
In Value Data, type 0 (the number zero) and click OK.
Close Registry Editor.
You should now be able to successfully install the AppleApplicationSupport.msi or re-install iTunes. If, for whatever reason, it still detects the wrong version, go back to the Registry Editor and delete the entire key from above (so, right-click on the 'folder' named "ED0FAC38B3D873C46A13B2F861CE0313" and select "Delete"). Should never be necessary, though..
In a Windows domain there are many ways to update the registry so use whatever works best for you. I'll be adding this as a special extra step in our SCCM deployment.
I hope this helps! It took us a good many hours to track down what was stopping us from resolving the issue (and/or causing it to begin with). Suffice to say we now have a whole bunch of users who are very happy to no longer get iTunes error messages when they log into their computers or attempt to start iTunes itself.
Have a great day!

A later version of Apple Application Support is already installed on this computer - dead lock

Hello,
trying to solve itunes problems, i tried to completely uninstall itunes, as mentioned in article
http://support.apple.com/kb/ht1925?viewlocale=es_ES
(uninstall modules in order, verify uninstallation, reboot, and reinstall itunes)
However, it wasn't possible to reinstall itunes. Digging in forum i found a method to install part by part the application, by means of unraring the installer .exe file and executing modules independently.
The fist module: AppleApplicationSupport.msi won't install, because it does a check (erroneus check!!) and detects an inexistent version of Apple Application Support. It shows message: "A later version of Apple Application Support is already installed on this computer", and goes out.
After that, i can install itunes, but do not work.
I tried cleaning registry with msicuu2.exe, as mentioned somewhere to eliminate Application Support rests, but doesn't find any Application Support Installation.
Locked. Can't use iTunes.
Please, any help
Thank you very much.

Not yet. I tried apple telephone support, but couldn't get a definite answer.
In my opinion a installer program should try to install in every case, overriding any version that could be degraded. It's a nonsense that a installer program goes out without installing, suposing there are no degradation issues of the installation software.
Also, i think KB article http://support.apple.com/kb/ht1923 may need a correction, as it doesn't work fine always, and the cure is worse than the disease.

"apple application support was not found" now what?

Installing itunes on Vista just to manage content on my ipad and I got the above message. How do I fix that?

Hi b noir,
I've been following your posts for my iTunes compatibility problems with Vistas. So far, progress has been steady - but now I'm stumped.
Apple customer service wanted me to Uninstall/Reinstall iTunes - intending to walk me through the problematic new-device setup. Prior to now, iTunes has had quirks with Vistas, but we were running just fine. However, per Apple, I Uninstalled and now - I just cannot get it Reinstalled.
I cleared a few hurdles until I got this "Apple Application Support not found error 2" message.
Again, I followed your steps and after trying the standalone AAS install, I get the following message:
"A later version of Apple Application Support is already installed on this computer."
So, between these two messages:
AAS not found error 2
"A later version of Apple Application Support is already installed on this computer."
I don't know what to do next.
Can you please advise?

Product: Apple Application Support -- Error 1935. An error occurred during the installation of assembly 'policy.8.0.Microsoft.VC80.CRT,type="win32-policy",version="8.0.50727.6195",pub licKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86"'. what shoul

Please refer to Help and support for more information.
HRESULT:0x80070003 assembly interface : IAassemplyCache, function : CreateAssemplyCacheltem, component:
{63E949F6-03BC-5C40-A01F-C8B3B9A1E18E}

OK. You may have to reinstall everything from scratch but follow following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

Please help me with this error: "Apple application support was not found... Error 2"

Can anyone please help me with this error: "Apple application support was not found... Error 2"
I've followed the instructions by removing all Apple files from my laptop, but when I reinstall the iTunes software it still comes up with this message:
"Apple application support is required to run iTunesHelper. Please uninstall iTunes, then install iTunes again. Error 2"
Thank you

iTunes "Apple Application Support is required... Error 2" and possible fix.
I know this is a bit late but I came accross this thread trying to resolve this same problem and came up with a solution that worked for me, so thought I would share it here too. I hope it helps someone else.
I just resolved this on Win Vista (should apply equally for Win7 too). Please uninstall iTunes before proceeding though. I'll walk you through the process I followed, if you like you can jump straight to the Solution section.
Problems:
The initial error during the installation of iTunes was:
An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken='1fc8b 3b9a1e18e3b",processorarchitecture="x86". Please refer to Help and Support for more information. HRESULT:0x8007054F
The error (after installing iTunes) when trying to run iTunes was:
Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again. Error 2 (Windows error 2).
After trying various fixes around the forums I came across this MSKB article, which relates to the first installation error:
http://support.microsoft.com/kb/2688946
This lead me to trying to install MS Visual C++ but I received the following error trying to install that:
Error 1935.An error occurred during the installation of assembly ‘Microsoft.VC80.ATL,type=”win32”,version=”8.0.50727.762”,publicKeyToken=”1fc8b3 b9a1e18e3b”,processorArchitecture=”amd64”’. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. Assembly interface: IassemblyCacheItem, function: Commit, component: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}
Note: The installation of VC++ rolls back when it fails.
Solution:
Through this error I found this MSKB article:
http://support.microsoft.com/kb/946414
The Automated MS "Fix It" msi package didn’t work.
Note: Please backup your registry first (see the above MSKB article for instructions).
I opened the registry and (as instructed in the MSKB article) deleted the following keys:
HKEY_LOCAL_MACHINE\COMPONENTS\
PendingXmlIdentifier
NextQueueEntryIndex
AdvancedInstallersNeedResolving
Reboot and reinstall iTunes.
If it helps you please like this so others can find it.

Apple application support version 1.4.1 is installed error

I keep getting this error when I attempt to open itunes after upgrading to the latest version. 10.1.1
Apple application support version 1.4.1 is installed, itunes requires apple application support version 1.3.2 or later
Does anyone know what to do about it?
I have already uninstall the entire program and all its components 3 times. Still, same error after re-installing.

Bang goes another theory. Okay, let's try putting your AAS 1.4.1 back. (Fingers crossed, iTunes will notice it properly this time.)
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does iTunes launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

ITunes requires Apple Application support 1.3.2

"Apple Application Support version 1.3 is installed, iTunes requires Apple Application Support version 1.3.2 or later.
Please uninstall iTunes, then install iTunes again."
I've reinstalled iTunes, yet it still displays this message. Help?

Doublecheck to see if there are any leftover QuickTime program files and/or folders on the PC.
On a 64-bit system open the following directory:
C:\Program Files (x86)\
If you see a QuickTime folder in there, delete it.
Now open the following directory:
C:\Windows\SysWOW64\
If you see a QuickTime file and or a QuickTimeVR file, delete those two files.
If Windows won't let you delete either folder or files, let us know what the error message says.
If those files and/or folders were present, and you successfully deleted them, try another iTunes install. Does it go through any better this time?

QuickTime keeps telling me to "install Apple Application Support"

I uninstalled it and reinstalled it like 5 times keeps telling me to "install apple application support" What do I do?!? Please Help!

Hey there Rukia, I had this same problem too so here's what I did.
1). go here http://handbrake.fr/ and click the download for windows xp or later button.
2). install the program once it is finished downloading.
3). open the Handbrake application once it is finished installing.
4). click the source button at the top left and navigate to your .mov video.
5). Under output settings you should be able to change it to .MP4 if it is not already set as that.
5). after checking that click the start button right next to the source button.
6). at the bottom left you can see the progress of the conversion, once it is complete navigate to the file path under Destination:
7). Now you can watch the converted video with windows media player!
Recommended step 8). Uninstall Quicktime player because it can't play videos in its native format.
Hope this helps!

Updating Apple Application Support?

I installed iTunes 10 today - I had to uninstall my previous version as the installer program wouldn't download the new version properly, then reinstall using the download from the Apple website.
But now when I try to launch iTunes, I am faced with an error message saying:
"Apple Application Support version 1.2.1 is installed; iTunes requires Apple Application Support version 1.3.2 or later. Please uninstall iTunes, then install iTunes again."
I have uninstalled and reinstalled, but this still does not make the message go away. How can I update Applcation Support or download the newer version of it?

Attempting to uninstall the existing version of Apple Application Support (1.2.1 in your case) can sometimes give us a heads up on the nature of the problem with the new version installing.
Head into your Uninstall a program control panel and attempt to uninstall Apple Application Support. Do you get an error message? If so, what does it say? (Precise text, please)

Having some trouble with Apple Application Support...

So, I recently purchased a new 3G iPod Touch. I already had iTunes installed, so I did not think I would have a problem. However, it prompted me to update to iTunes 9. I didn't give it much thought when it froze the first few times and simply thought it was a download error, so I just stopped the installation process and retried. After letting it run, the process gave me an error message prompted from the "Publishing Product Information" status. I tried uninstalling all the Apple-related software on my computer in hopes that it would work to no avail. I received the same message. Then I tried going through this list of troubleshooting procedures [http://support.apple.com/kb/HT1926?viewlocale=en_US] which also did not work. I did some research and found that some individuals had luck with extracting each of the separate install processes from iTunesSetup and proceeding to install each one separately. One person claimed that by starting with AppleApplicationSupport, he somehow overcame the issue. However, once the installation process reached a certain point [also the Publishing Product Information status], the process froze and a short while later fed me an error message (the error reads: 'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken="1fc8b 3b9a1e18e3b",processorArchitecture="x86"'. Please refer to help and Support for more information. HRESULT: 0x800736FD). I'm at a loss as to what to do now.
Message was edited by: BigPoeticCanine

Some experimental advice in this context. (I generally try this for different install errors than the publickeytoken jobbies.)
We might be able to get things to go through better if we do a "standalone" Apple Application Support install, and then do the iTunes install.
First, uninstall iTunes again.
Now go "Start > All programs > Apple Software Update". *Do not install anything yet.*
In ASU, go "Tools > Open Downloaded Updates folder". Delete any files currently in there.
Go back into ASU. Select the iTunes offering. Now go "Tools > download only".
After the downloads complete, go back into the Downloaded updates folder. Doubleclick on the AppleApplicationSupport.msi file to do a "standalone" AAS install.
Does that one go through okay this time?
If so, doubleclick on the iTunes.msi this time. If that goes through okay, does iTunes launch without the error message now?

Error message when installing iTunes on Windows 7, "Apple Application Support was not found, Error 2"

I can successfully download iTunes on my PC, but receive an error message when I try to install the file: "Apple Application Support was not found... Error 2" I've tried deleting the file and reinstalling it to no avail. Any ideas?

See Troubleshooting issues with iTunes for Windows updates.
tt2

When we try to buy a new app or update our existing apps, my account settings wont allow me to enter ANY of my credit cards. It says to contact apple/itunes/support, but when I do, I don't understand how to navigate it to find an answer. Help!

when we try to buy a new app or update our existing apps, my account settings wont allow me to enter ANY of my credit cards. It says to contact apple/itunes/support, but when I do, I don't understand how to navigate it to find an answer. Help!

Click here and ask the iTunes Store staff for assistance.
(108048)

Apple rquires 1.2 or later of Apple application support, but.....

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