Apple's Ipod doc no longer recognized

I have a 64 gb ipod. I purchased an apple doc so that I could display movies to my tv. It worked in the past but now when I attach my ipod to the doc and I want to display on a tv my ipod tells me that I need to attach it to a video device which I have. I believe that the pins are dirty and that is what is causing the problem. Is there a way to cleaning the pins, connection so see if the ipod doc still works with my ipod? Or are there any other suggestions. I can play music through the doc but the ipod does not recognize the doc so that I can play my movies.

Hello Profinite,
And welcome to Apple Discussions!
Not sure as to why this happening, other than the fact that is probably related to the new iTunes 10. Have you try any of the basics yet? Since the iPod does not appear on either system, the cause could be the cable you are using to connect it with. If at all possible, try using a different cable. I would also try different USB ports on each computer as well. What happens when you reset it with it still connected to either Mac?
Another possible solution to at least get it mounted as drive on one of your systems is to place the iPod into *Disk Mode* as described in this Apple support document.
[Putting iPod into Disk Mode|http://support.apple.com/kb/HT1363?viewlocale=en_US]
And here is more troubleshooting techniques for this situation.
[iPod not recognized in iTunes and Mac desktop|http://support.apple.com/kb/TS1410]
B-rock

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My 4th Generation click wheel 40 GB iPod is no longer recognized by iTunes.

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The title actually says it all..
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The iPod seems to work just fine, so I'm not in a big hurry to erase all my songs audio books etc..
I am thinking that this is a problem with Macintosh iTunes version 7.4.2, from what I'm seeing, but how should I proceed?
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Sounds like a dead battery. Take it into your local Apple store/Genius bar and see if there is anything they can do for you. Another option is to send it in to a third party repair company who can replace the battery at a pretty low cost.
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Hello Profinite,
And welcome to Apple Discussions!
Not sure as to why this happening, other than the fact that is probably related to the new iTunes 10. Have you try any of the basics yet? Since the iPod does not appear on either system, the cause could be the cable you are using to connect it with. If at all possible, try using a different cable. I would also try different USB ports on each computer as well. What happens when you reset it with it still connected to either Mac?
Another possible solution to at least get it mounted as drive on one of your systems is to place the iPod into *Disk Mode* as described in this Apple support document.
[Putting iPod into Disk Mode|http://support.apple.com/kb/HT1363?viewlocale=en_US]
And here is more troubleshooting techniques for this situation.
[iPod not recognized in iTunes and Mac desktop|http://support.apple.com/kb/TS1410]
B-rock

Ipod touch no longer recognized by itunes

All my apple products, iphones, ipad work and are recognized by itunes but with updates the ipod touch is no longer recognized. Followed what instructions I could get through apple but still cannot resolve problem

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
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Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

My iPod is no longer recognized by my computer

Hello, I'll try to explain what is happening.
When I connect my iPod into the computer it's no longer recognized as a drive. It recharges ok, but I simply can't do anything more.
I've tried probably all the articles on Apple site, the only thing I couldn't do is restoring my iPod, because it's not even recognized by the updater.
I know that many other users experienced this problem before, but I couldn't find an answer, so if someone have ANY idea, please post here.
Windows XP Pro

I have the same problem...but unfortunately I think its the hard drive that failed and I've only had this iPod 3 weeks (bought it used on ebay because I wanted to use accessories that only work on a 4th Gen. pod) Now I'm in the market for a cheap functional 20m GB HDD or an iPod with a different problem, click wheel bad, e.g. [if case you know of one]
Here's what I found, finally, to diagnose the problem (even the Apple store geniuses couldn't decide if the HDD or the control board or both were bad.) I found this on Apple's site.
Even if your computer won't see your iPod, you may be able to run "Diagnostics". On my 4th Gen 20GB, the way you do that is press Menu P/B and Select P/B at the same time for at least 6 secs to reset it, then while the Apple icon is displayed, hold the Back P/B and Select P/B at the same time-you'll know when you're there (again the second part may be diff. if you have a diff. unit-search Diagnostics on Apples support page.) Anyway, there are prompts and the rest is fairly intuitive. If your SCAN works your hard drive is probably OK-lucky you. If you check RAM or 5 in 1 and it comes back bad your control board is probably bad. There are battery checks and several other checks. Good Luck

My ipods are no longer recognized after I installed my Iphone I have 2 ipods that I have music on and still want to use them so how do I get the computer to recognize the ipods again?

I recently got an Iphone and after I installed it on my computer my 2 ipods are no longer able to sync to the computer how do I get the computer to recognize the 2 different ipods so I can still use them?

Since you already had two iPod before getting the iPhone, what exactly did you need to "install" to use the iPhone? Doesn't it use to the same iTunes installation you already used with the iPods?
So, I guess my question is, what changed on the computer when you started using the iPhone?
What happens now when you connect the iPod? Is the iPod still seen in Windows device manager?

1st Generation iPod Touch No Longer Recognized by Windows 7 PC

I have a 1st generation iPod Touch (no camera) that can no longer connect to my Windows 7 pc. Plugging in the iPod via USB does not trigger any sort of dialog box in Windows and it doesn't trigger a message saying a device has been connected; the iPod does not show up in either iTunes, Computer, Device Manager or Devices and Printers, either as an Apple mobile device or an unrecognized device, and does not charge when connected to USB (though the wall-charger still works). As far as my computer is concerned this iPod does not exist. I had successfully synced this iPod as recently as one week ago and am ready to pitch the thing in the garbage if I can't find a solution.
I have the latest version of iTunes as well as the most up-to-date Windows updates. I have already followed all the steps listed here (iOS: Device not recognized in iTunes for Windows) multiple times with no success.
I also have tried following the instructions listed here (Re: For those Windows users who suddenly cannot see their device in iTunes. Here's a solution that has worked.) but this also hasn't worked since the iPod isn't recognized in the Device Manager and I am not given the option of updating the drivers, manually or otherwise.
I have uninstalled/re-installed iTunes and all related Apple services multiple times. The Apple Mobile Device Service is functioning normally. iTunes diagnostics indicate that there is no device connected no matter what I do. I have reinstalled my Windows USB drivers and changed the settings on the USB Root Hub in the Windows Device Manager to disable power saving options.
I have tried connecting the device to another PC which detects and syncs another apple device (iPhone 5) with no issues, and had the exact same result: the computer doesn't even recognize an iPod is connected.
I can't update the Apple Mobile Device Drivers because the device is not recognized by my machine in any way.
I even completely reset my iPod and that just left me with a unactivated iPod that still isn't detected.
I am really unbelievably fed-up with the useless "try checking your USB cable"-style advice that people seem to offer on this forum. If anybody has dealt with this issue and has any serious advice other than "re-install iTunes," it would be much appreciated.

You said "I am really unbelievably fed-up with the useless "try checking your USB cable"-style"
- Did you try another cable?
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
Try on another computer

IPod Mini No Longer Recognized by G5 10.2.8?

I connected an iPod Mini to a new iMac with 10.4.4 to charge it and now the Mini is not recognized by a G5 with 10.2.8. I read that 10.2.8 does not support USB 2.0. For some reason, the iPod was updated to USB 2.0 and the driver is not downward compatible. So, I puchased a firewire-dock cable. The iPod Mini is still not recognized. Apple's support suggests the 5 Rs:
http://docs.info.apple.com/article.html?artnum=60950
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Never mind. I used the iPod Updater 2006-06-28 to restore and everything's fine.

My iPod is no longer recognized by my mac

This is my second iPod. It's the original kind, and I have this one cause I used my warranty when I my first iPod just stopped working. This one has been working for a few years now. But I lost the firewire that came with it, and since then I've bought two different firewires to connect it to my powerbook, and in the beginning it was working, but now the iPod just doesn't show up.
I've tried resetting the iPod and installing the iPod software on the computer, but nothing happens. However, when I connect the iPod, it is able to recharge for some reason. I also continue to recharge it in the wall outlet of course. So the iPod itself is fine, it just seems that I can no longer add music to it or use it as a storage device.
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Nope. That's the solution for iPods that appear on the Finder, but not in iTunes. I hope I get some other suggestions, but in the mean time I'm looking into restoring my iPod and buying a firewire cable from Apple, since the website says to use the one that came with the iPod (which I lost).
(EDIT) Nevermind... seems I can't restore or update if the iPod isn't recognized.

Ipod mini no longer recognized, I have tried everything

About a month ago, the computer stopped "seeing" my Mini. It would charge (show the usual charging big battery logo) but it would not be seen in device manager, my computer, itunes or real player. The computer is a Windows computer running XP home. This is a 6 GB ipod running 1.4.
I have reset the ipod, I have uninstalled and reinstalled the ipod software and itunes. I have reformatted my hard drive and reinstalled everything. I have used different USB ports.
I cannot restore since the Ipod updater does not recognize it, either.
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Unfortunately, there is no one ‘Silver Bullet’ answer for this issue. Many things can contribute to the problem. Here are various solutions that you can try to correct your problem. One should work. These are listed in simplest to more involved order (usually).
First, make sure that the iPod is fully charged.
Try Resetting Your iPod while it's connected to the computer.
Hold down the Menu and Select buttons until you see the Apple logo (or Menu & Play/Pause in older models).
This will often get it recognized. It may take several attempts.
Try closing and re-starting iTunes. There have been cases where iTunes refuses to see an iPod, but after re-starting, it works again.
Also try re-booting the entire computer. Especially if the PC has been operating for a long time &/or many programs have been opened and closed, repeatedly.
Other USB connected peripherals may be the cause as well. Try removing all connected USB items and attaching the iPod. If you have a USB keyboard, it may be worth a try using the adapter to convert it to non-USB. If the iPod connects, continue plugging things back in until you have the problem return. You may have then isolated the issue. Sometimes it could be a printer, camera, Flash Card reader, or other attached device causing a conflict.
If your iPod shows up in Explorer under 'my computer' try changing the drive letter:
-- Click on Start=>Control Panel=>Admin Tools=>Computer Management=>Disk Management
-- Right-Click on the iPod and select “change drive letter”
-- Choose something further along in the alphabet that is unused (Usually, “M”, “N”, “O” or something similar)
-- Safely eject the iPod
-- Reboot the PC
If that doesn't work, Put Your iPod into Disk Mode then plug it in and you should be able to Restore the iPod
Your PC may have difficulty with the USB2 protocol and the iPod. See this Article for a possible solution: iPod not Recognized Correctly
Also try these hints (and the other suggestions above) from any other USB port you may have on the PC. Sometimes switching USB ports can make all the difference.
Also See:
Your Windows PC doesn't recognize iPod
iPod does not appear in iTunes or on the desktop
iPod appears in Windows Explorer but does not appear in iTunes“Strange iPod Behavior within Windows”
If all the above fails, you may have a Virus, Malware or SpyWare problem.
There have been some successes using the information in this post below. WARNING: I have absolutely no clue to what this download file does, and introducing it into your PC environment is risky. Some Forum posters have experienced less than benign results. Read the thread through and see the tips below. Proceed at you own risk: http://discussions.apple.com/message.jspa?messageID=1222335#1222335
The above tool looks like it removes (or it's supposed to remove) Apropos adware. Apropos is a known cause of this problem: iPod not recognized and Windows Device Manager is empty
... but other adware using the ContextPlus engine has also been known to cause similar effects.
If you do find that your Device Manager is blank, you should probably check up on this issue first: No Items Appear in the Device Manager List When You Open It

IPod touch no longer recognized by my PC/laptop

My iPod touch is not showing up in my computer, or in itunes. Apple store says the connector port on the bottom is fried and won't ever connect to a computer via USB cable again. It still charges thru the wall charger, tho, and works fine otherwise.
How can I get music onto my iPod touch via either wifi, or perhaps 3rd party apps like Dropbox?
I know I can buy music thru itunes and do the automatic download onto the itunes on my iPod touch...but I have alot of music in mp3 format already on my laptop that I converted from old CDs and want to know how to get those albums/songs onto my iPod touch and my iPod's itunes.
Please let me know if there are any other options to get that music onto there.
Thx!

That's what i was afraid of...but that's extra work and doesn't allow you to jump to a certain track.
Thanks for the response- sounds like I either have to settle for keeping the iPod i've got and never putting new music onto it...or break down and spend the money on a new one. This one is barely past its warranty, tho, so it's tough to spend that kind of $ yet again for another iPod that won't last very long.
Does anyone know of any 3rd party repair people who can fix iPod touch?

My Ipod touch no longer recognized by Itunes.

Works fine with Windows 8, but not picked up by Itunes. I've already restarted Itunes, restarted local service for Ipod and restarted computer and Ipod.I have already visited http://support.apple.com/kb/ts1363

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

I restored my laptop but my iPod is no longer recognized

I recently had to restore my laptop but saved all my music. The music was copied back to the laptop after it was successfully restored. The ratings were not copied back, but they were still in the iPod. When I connected the iPod back to the restored laptop, the iPod was not recognized. I wanted my ratings to synch up with the laptop so I would not have to rate them again manually.
I did save the from the preferences folder a file that read "com.apple.iPod .plist" and "com.apple.isync.plist". I am not sure, but can I solve this by simply replacing the preferences that I copied from the laptop back to where it is in the new preference folder? Is this a quick fix? Your help is appreciated. I am not confident in risking this and then something really going wrong. Thank you for your reply.

I have the same problem...but unfortunately I think its the hard drive that failed and I've only had this iPod 3 weeks (bought it used on ebay because I wanted to use accessories that only work on a 4th Gen. pod) Now I'm in the market for a cheap functional 20m GB HDD or an iPod with a different problem, click wheel bad, e.g. [if case you know of one]
Here's what I found, finally, to diagnose the problem (even the Apple store geniuses couldn't decide if the HDD or the control board or both were bad.) I found this on Apple's site.
Even if your computer won't see your iPod, you may be able to run "Diagnostics". On my 4th Gen 20GB, the way you do that is press Menu P/B and Select P/B at the same time for at least 6 secs to reset it, then while the Apple icon is displayed, hold the Back P/B and Select P/B at the same time-you'll know when you're there (again the second part may be diff. if you have a diff. unit-search Diagnostics on Apples support page.) Anyway, there are prompts and the rest is fairly intuitive. If your SCAN works your hard drive is probably OK-lucky you. If you check RAM or 5 in 1 and it comes back bad your control board is probably bad. There are battery checks and several other checks. Good Luck

Apple's Ipod doc no longer recognized

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