Apple's policy on downloads

I am not willing to pay for songs, etc. that I have already paid for once. When I first purchased these items I paid for the right to own them regardless of the number of times I need to recover songs, etc. If I have suffered a lost due to a hard drive failureor some other valid reason, I should be entitled to download them again. Apple has a history of purchases I have made, and should allow for the recovery of lost purchases.
I am trying to re-create my entire iTunes library from multple computers and my backup hard drive. Everything has been sucessful except for using the backup hard drive. After relocating to California recently, my backup hard drive suffered a catastropic failure and I can not recover my iTunes backup from it anymore. This creates a huge problem since it accounted for more than half of my entire iTunes library. This is a huge problem as I can not afford to cover the cost of replacing that many songs. Has anyone else had a similar issue and been able to reslove it?

*When I first purchased these items I paid for the right to own them regardless of the number of times I need to recover songs, etc.*
I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service
If you have an iPod that still has the purchases on it the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer

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What is Apple's policy on Resolution of Movies and TV Programs?

Can anyone explain Apple's policy on the resolution of the various movies and TV episodes on offer in the iTunes store? I was surprised when I bought a short TV film (one of the Wallace and Gromit series) that it only had VGA (640 x 480) resolution, and therefore looks pretty fuzzy on my computer monitor - and would look fuzzy on a European TV screen also. For me it would have been better to buy the DVD. Apple must have some underlying idea about this, and they must have decided to lower the definition of some shows, presumably to minimise file sizes. I have seen discussions suggesting that some movies are offered in two resolutions (SD and HD), but what exactly are these really? I can't understand why anyone would buy a movie without knowing that it would look good on the screen. I suppose I'm looking for some kind of policy statement - has anyone seen one?

I am not sure I entirely follow your argument that when a 640 pixel wide image is adjusted for wide screen it can look sharper.
That's not what I was attempting to say, which was that a video from a DVD at the normal TV aspect ratio of 4:3 would be about 640x480 (the spec given for DVD resolution non-square pixels and works out to be 640x480 when the square pixels used on computer displays). So the videos and movies from the iTunes Store are right at DVD resolution (give or take a bit depending on the specific release).
Anyway, up to you whether you buy physical DVDs or buy downloads. There are good arguments for both, and what works for some people won't suit others. There won't be any huge quality difference, though, between an SD DVD and an SD video/movie purchased from the iTunes Store when it comes to resolution. How well a given movie or video was encoded will be a different matter.
Message was edited by: Dave Sawyer

When i try to watch one of my movies in the cloud it says "this computer is already associated with an apple ID.You can download past purchases on this computer with just one Apple ID every 90 days. This computer can be used with a different Apple ID"

my mom used my computer to sign into her itunes account and then i logged back into mine and tried to watch one of my movies and it said "this computer is already associated with an apple ID.You can download past purchases on this computer with just one Apple ID every 90 days. This computer can be used with a different Apple ID in 68 days" What do i do?

You do what it says.

HT5622 Why when I try to download songs onto my iPhone from my iPad, it pops up and says "This device is already associated with an Apple ID, You can download past purchases on this device with just one Apple ID every 90 days.

Why when I try to download songs onto my iPhone from my iPad, it pops up and says "This device is already associated with an Apple ID, You can download past purchases on this device with just one Apple ID every 90 days. You cannot associate this device with a different Apple ID for 90 days
(Note, mine says 28 days because I have been waiting for a fair bit for this to go away.)

You can't keep changing the ID you use with iTunes, you are limited to once every 90 days.

How can i update the applications if i do not have the password for the apple id used to download them , but i have a new apple id ?please help

dear all,
when i purchased my ipad 2 , the technician at the store used his own apple id to download some applications on it ,
when i got home and created my own apple id , i had the following problem :
when i tried to update the applications that he installed , i am requiered to put his password that i do not have , even that i have changed the apple id in the settings , could anyone help me please:

Sorry but you will need to Delete those Apps and Purchase them using your Apple ID.
Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.

Apple Mail won't download .doc attachments

Lacking a specific "Mail" catagory I've posted this here. Less than Ideal I know but here goes.
This just started last week.
Many of us in the office and contractors we work with send .doc files by email. In the last four of five days (mid March 2014) Apple Mail no longer downloads them. See the attached image
We can see the document title with a download button above it. Clicking on the button does nothing. Right clicking and using "Save Attachment" yields a 0kb file. Right clicking and using "Open With" results in a blank Word document.
If I use mail clients other than Apple Mail (for example Thunderbird) the documents download correctly.
The problem is not related to spam filtering as we all use different services (and some use none at all).
This is the case across multiple macs using Mail. All the installs worked properly prior to about a week ago.
Is there a fix for this (other than everyone buying new machines and upgrading to newest software)?
Thanks.

Because Mail is part of OS X you will find a forum in it for the version of OS X you have installed. For example if you have Mavericks 10.9.x then search in the Mavericks forum.

Apple Mail does not download pop3 after 9 March

From 9 March my Apple Mail refuses to download email from a POP3 connection. I use a MacBook air running 10.10.2. Without any success I have tried the following:
restored from TM backup prior to 9 March - get mail seems to perform correctly but no more emails appear
erase disk and perform full factory install of Yosemite - then setup mail account - all emails up to 9 March reload from server but nothing after
worked with ISP L2 tech for many hours - they are stumped
setup new user on my wife's iMac - this has not had the 9 March security updates applied yet - set up new email accounts - same result with email not being downloaded from 9 March
set up Mulberry and Thunderbird email clients - same result with email not being downloaded from 9 March
tried accessing from work network (MBA is recognised under BYOD settings) that worked perfectly prior to 9/3 but now has same problem - this to prove that ISP connection at home not problem
However emails since 9 March are visible using webmail. Equally emails sent today to this account appear in webmail but not in the Apple client.
I have two pop3 accounts to the same ISP linked to the same account - using the other email address to the same ISP - no problems at all!!
In looking at logs created by Connection Doctor nothing comes up in the All Messages view. But looking at the SocketStremEvents.log the following error messages are shown:
Mar 15 11:46:22 Warwicks-iMac.local Mail[3677] <Debug>: ERROR: Writing failed to socket: 0x6180000b0aa0, error: Error Domain=MCMailErrorDomain Code=1029 "The operation couldn’t be completed. (MCMailErrorDomain error 1029.)"
Mar 15 11:46:22 Warwicks-iMac.local Mail[3677] <Debug>: NSStreamEventHasBytesAvailable -- socket: 0x6080002b3e00 -- thread: 0x61000066abc0
Mar 15 11:46:22 Warwicks-iMac.local Mail[3677] <Debug>: Unscheduled input stream from run loop after waiting to be readable -- socket: 0x6080002b3e00 -- thread: 0x61000066abc0
In looking at Accounts.plist (in ~/Library/Mail/V2/MailData) I note that there are two different settings for the key "UserAllowsInsecureAuthentication" across the two accounts. One is set to false and one to true. my ISP does not use encryption only authentication on POP3 and no authentication on smtp. I have tried setting this to true in both cases but this makes no difference.
Extract 1: this for account exhibiting the inability to receive emails after 9 March:
<string>[email protected]</string>
</array>
<key>FullUserName</key>
<string>Warwick at Sandcastle Consulting</string>
<key>Hostname</key>
<string>pop3.paradise.net.nz</string>
<key>IsFirstTimeSync</key>
<string>YES</string>
<key>JunkMailboxName</key>
<string>Junk</string>
<key>NotesMailboxName</key>
<string>Notes</string>
<key>PortNumber</key>
<integer>110</integer>
<key>SMTPIdentifier</key>
<string>smtp.paradise.net.nz</string>
<key>SentMessagesMailboxName</key>
<string>Sent Messages</string>
<key>ToDosMailboxName</key>
<string>Apple Mail To Do</string>
<key>TrashMailboxName</key>
<string>Deleted Messages</string>
<key>UserAllowsInsecureAuthentication</key>
<true/>
Extract 2: this for account that works perfectly:
<string>[email protected]</string>
<key>ConfigureDynamically</key>
<true/>
<key>Hostname</key>
<string>smtp.paradise.net.nz</string>
<key>MaxMessageBytes</key>
<integer>31457280</integer>
<key>PortNumber</key>
<integer>25</integer>
<key>UserAllowsInsecureAuthentication</key>
<false/>
Needless to say I am stumped. I cannot understand why one email address with a different username but to the same ISP exhibits the problem but not the other.

I have found a fix - delete all the emails using the webmail account. Obviously there was something in one of the emails that was generating an error somewhere - whether on the client or server I am no closer to knowing.
But once all emails were deleted, then test messages started flowing.
Now why didn't I try that a week ago. Ho hum!

Why can't i watch a rent movie on my apple tv while it downloads on my mac computer

why can't i watch a rent movie on my apple tv while it downloads on my mac computer

to watch a rented movie on apple tv that you downloaded on your computer. You have to buy it to do this.

Can i restrict apple mail client from downloading all emails...and allow it to pick a start date for gmail mail to sync? i am flooded with old emails, thousands on them ...eating hard drive space of my macbook pro and un necessary overhead

can i restrict apple mail client from downloading all emails...and allow it to pick a start date for gmail mail to sync? i am flooded with old emails, thousands on them ...eating hard drive space of my macbook pro and un necessary overhead

The genius bar technicians can check your MBP for possible hardware problems and specific software issues that you may have. The diagnosis will be free. Any extensive repairs will not be free.
If you have minor software problems, you essentially will have to deal with them yourself. Examine these two comprehensive documents for possible problem definition and solutions. If you encounter problems that you are unable to cope with, start a new discussion and there will be persons willing to assist you in solving them.
https://discussions.apple.com/docs/DOC-3521
https://discussions.apple.com/docs/DOC-3353
Ciao.

I have a hp C410 all-in-one series printer. When I updated to 10.8.1 it was no longer supported. HP told me to go to the Apple system updates and download an installation program. I can't find that program in my Apple updates file.

I have a hp C410 all-in-one series printer. When I updated to 10.8.1 it was no longer supported. HP told me to go to the Apple system updates and download an installation program update. I can't find that program in my Apple updates file. Please help.

From the HP Support site, this may help:)
"Re: Problem with latest HP software update for Mountain Lion and HP Photosmart Premier C410.
Options
08-10-2012 10:54 AM
Download and install this: http://support.apple.com/kb/DL907
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it."
Hope this helps

Someone that I don't know hacked into my apple I'd, and downloaded clash of clans, how can I make him delete it?

Clash of clans is a game that works on apple I'd, each apple I'd can have an account, and the game saves on the apple I'd, so if someone else downloads clash of clans on another iPad using the same apple I'd, he would have access of my account. And hen someone hacked my apple I'd and downloaded he game, so I need a way to make him delete it, I've changed my email, and password.

You've posted in the forum for Apple's defunct office application 'AppleWorks' which has nothing to do with your question. You should ask in the iTunes Store forum (I tried to ask the Hosts to move this thread there but current technical problem with the forums mean that my request probably didn't get through).

HT203167 My old computer crashed and the hard drive is destroyed. I have 6 years of iTunes music that I want to get again. How do I get Apple to let me download it all again?

My old computer destroyed the hard drive with all of my iTunes music. I have a new computer and I need to get Apple to let me download it all again. HELP!

It has always been very basic to always maintain a backup copy of your comptuer for just such an occasion.
Did you fails to do this?
If so, not good, you can redownload some itunes purcahses in some countries:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

My Apple ID won't process because my bank information isn't matching what to do I'm new to Apple and can't download anything?

My Apple ID won't process because my bank information isn't matching what to do I'm new to Apple and can't download anything?

You've checked the name and address on your iTunes account and it's in exactly the same format (including spacing and layout) as the credit card that you are trying to use is registered to ? And the card was issued by a bank in the country where you and your iTunes account are ?
From http://support.apple.com/kb/TS1646
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
Or do you have a different card that you could try, or do you get the 'none' option on your account ? Unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
then credit card details will need to be entered before the account can be used to download any item from the store.

Is there any kind of Apple Company policy that Apple's iPhone can only be repair or service at the place from where the iPhone have bought?

Hello,
I'm Chintan from India. I have visited UK for study and brought iPhone 5 for me. I used it for about 16 days and now its started showing the problem of coverage. I mean, it shows "NO SERVICE" at the place of carrier name and tower symbol.
My query:
Do Apple have this kind of worthless service provider policy?
I have visited the local authorized service center and they are not accepting my iPhone 5 and telling me that they can not accept it for repair or service because I have brought it from UK. I have checked my iPhone 5 status on the Apple Site and it is showing full cover of Repair and Service, then why the local Apple Authorized Service Center is not accepting my iPhone 5?
Is there any kind of Apple Company policy that Apple's iPhone can only be repair or service at the place from where the iPhone have bought?
Kindly help me out as I'm stuck with the so called APPLE IPHONE 5.
Looking for the POSITIVE, SUPPORTIVE and HELPFUL reply.
Thank You

You should have read the warranty/support terms before you made your purchase. Had you, you would have found that iPhone warranty/support is only valid in the country of original purchase(except for the EU where warranty/support is EU wide). In your case, your warranty/support is only valid in the EU, as you have now found out...after your purchase. And, you are correct, they will not service the phone in India.
Always been this way with the iPhone.

MY APPLE TV ASK TO DOWNLOAD AN UPDATE BUT WHEN IT FINISHED IT ASKED ME FOR MY WI-FI PASSWORD AND I DONT HAVE A WI-FI PASSWORD WHAT CAN I DO?

MY APPLE TV ASK TO DOWNLOAD AN UPDATE BUT WHEN IT FINISHED IT ASKED ME FOR MY WI-FI PASSWORD AND I DONT HAVE A WI-FI PASSWORD WHAT CAN I DO?

is your wifi network 100% open then?
if your router have a default name rather then one you set
then maybe it's trying to connect to another wifi network with the same name
or just another wifi network all together

Apple's policy on downloads

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