Apple's power adapter replacement program - U.S. only

Hello,
I have a macbook air.
Its power adapter has a L-shape, but I have the same problem because of strain relief.
I found that Apple's power adapter replacement program page on web, About Apple's Power Adapter Replacement Program -- U.S. only.
I think that the T-shape photo on web is just an example showing what strain relief.
When I visit the apple retail store and ask the program, they answered me that program is only available for T-shape power adapter.
is it correct? do I need to buy additional power adapter for my air?
Thank you,

Yes, that is correct.

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