Apple's sales person gave me locked iPad mini when I was so clear that I want unlocked one!

Question

I got an iPad mini from the US I was so clear that I need an unlocked one because I'm leaving the country! So after I left the USA I found out that the sales person gave the wrong iPad. She gave me a locked one! And I tried connecting the USA support and after a week of chatting with the support they now tell me it's not the problem! Because I'm not in the USA now! They even didn't provide me with the receipt number which the sales person didn't send by email as she said!!

Answer 1

ssschmidt wrote:
iPads sold in the US are Carrier unlocked for INTERNATIONAL use.  They are locked to the specific carrier you choose when you buy it.  It is in the disclaimers on the product page that the device can only be used on the network you choose at the time of purchase.
I feel the same way, that since you pay full price, you should be able to move.  But this is not the case.
From store.apple.com
Choose a network carrier.
Your iPad will work only with the carrier you choose.
iPad with Wi-Fi + Cellular can roam worldwide on GSM/UMTS networks. In countries without compatible LTE networks, iPad with Retina display will operate on GSM network technologies such as HSPA+ and DC-HSDPA. When you travel internationally, you can use a micro-SIM card from a local carrier.
Message was edited by: ssschmidt
Your first paragraph applies to carriers in the USofA. Your second paragraph applies to the original poster's issue. All iPads are not locked to carrier, except for certain restrictions for USA use depending whether the carrier provides CDMA or GSM networks. Regardless, all iPads work worldwide on GSM networks and in some countries on LTE networks.