Apple's "Solution" for Blue-Screen Crashing Problem

Good Morning,
For those of you thinking of calling Apple's Technical Support for help about the Blue-Screen crashing issue, don't bother.
I just got off the phone with Tech Support about the blue-screen crashing issue. After waiting 15 minutes for help, the first thing they did was act as if I were the first person to report this problem. The tech support guy finally admitted that Apple has received thousands of calls on this matter in the past couple of days.
When I asked for a solution, the only thing the tech support guy offered was to have me disconnect all my external devices, then restart Windows and disable various services, the restart my computer, then reconnect my external devices, then reconnect the iPod, then restart the computer again...Absolutely ridiculous.
I did all these steps, and I got the iPod to work once. But when I restarted my computer again, the problem returned.
So, after a lot of wasted time, I'm back to where I started.
I'm getting rather angry about this.
Apple needs to fix this problem -- TODAY
How could Apple release a new version of iTunes with this problem?
If you call Tech Support and they try to tell you they have not heard of this problem before, just give them this list of links to discussions concerning the crashing issue:
http://discussions.apple.com/thread.jspa?threadID=1703809&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1705339&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1700339&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1706206&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1701063&tstart=0
Thanks,
Matthew

Similar Messages

Solution for flash player crashing problem

This fix works pretty well, as all the latest versions of flash crash continuously, on almost every video.
First, download these two items:
Flash player Uninstaller
1. Flash player Uninstaller - http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe
Flash 10.3.183.25
1. http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html
[Editors Note: I updated the link to point to the Flash Player archives page, instead of the non-Adobe site. Please, ALWAYS download Flash Player directly from Adobe to ensure you have a valid, authentic copy. Malware distributors often attempt to trick users into installing malicious files by naming them as legitimate software programs. Wherever possible, always download software from the author's site.]
Run the Uninstaller (with browsers closed).
Then run the new Installer. You should not have problems anymore.
This version also switches from full screen and back, smoothly (without freakin crashing).
So far, it is running smooth as a lamb. I have no idea what is wrong with the other versions of flash player, but it is annoying. Even the very latest version crashes.
I am back to enjoying videos again, hope you will be too. :-)

Here are 4 links. I hope these are right, never looked at this data before.
http://crash-stats.mozilla.com/report/index/bp-03db7b83-ee55-4ba3-8a78-b5dc12121003
http://crash-stats.mozilla.com/report/index/bp-a40cda36-9a16-40fc-b39f-85fe62121003
http://crash-stats.mozilla.com/report/index/bp-94add72e-1ac6-4957-9c6e-b0e822121003
http://crash-stats.mozilla.com/report/index/bp-8a3371b0-ead0-4e32-a212-aa3c72121003
The freezes, crashes, green screen, etc occor basically on any video. for ex https://vimeo.com/50512991 , http://www.youtube.com/watch?v=YfulqRdDbsg
Basically if i am doing nothing and just let it play a freeze, crash, green screen, etc will occur sooner or later. But skipping through the video will also result in such behavior.
I have these GT220 drivers (306.23) installed already.
hardware acceleration is permanently off indeed.
Here's a list. But you know, i think i have ruled out the plugins and addons already because i also used flash on a fresh Firefox install and on a complete new profile without any plugins and addons installed.
Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Abduction!
3.0.14
true
{b0e1b4a6-2c6f-4e99-94f2-8e625d7ae255}
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Add to Search Bar
2.0
true
[email protected]
Adobe Acrobat - Create PDF
1.2
true
[email protected]
BetterPrivacy
1.68
true
{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
Collusion
0.16.3
true
jid1-F9UJ2thwoAm5gQ@jetpack
Download Statusbar
0.9.10
true
{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
Fasterfox Lite
3.9.9Lite
true
FasterFox_Lite@BigRedBrent
Flash Video Downloader Youtube Downloader
3.7.0
true
[email protected]
Greasemonkey
1.3
true
{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
LiveClick
0.5.0.0b3
true
{d166ee2a-36bb-4f33-aff7-e85f912df509}
NoScript
2.5.6
true
{73a6fe31-595d-460b-a920-fcc0f8843232}
ShareMeNot
2.0.2
true
[email protected]
Soundcloud.com: Enable downloading for every track
0.4
true
[email protected]
United States English Spellchecker
6.0
true
[email protected]
TrackMeNot
0.7.87a
false
[email protected]
Important Modified Preferences
browser.cache.disk.capacity
76800
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
extensions.lastAppVersion
15.0.1
gfx.direct2d.disabled
true
gfx.direct3d.prefer_10_1
true
layers.acceleration.disabled
true
network.cookie.prefsMigrated
true
network.dnsCacheEntries
512
network.dnsCacheExpiration
3600
network.http.max-connections
48
network.http.max-connections-per-server
24
network.http.max-persistent-connections-per-proxy
16
network.http.max-persistent-connections-per-server
8
network.http.pipelining
true
network.http.pipelining.maxrequests
8
network.http.pipelining.ssl
true
network.http.proxy.pipelining
true
network.prefetch-next
false
places.history.expiration.transient_current_max_pages
104858
plugins.hide_infobar_for_outdated_plugin
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GT 220
Vendor ID
0x10de
Device ID
0x0a20
Adapter RAM
1024
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
9.18.13.623
Driver Date
8-30-2012
Adapter Description (GPU #2)
ATI Radeon HD 3400 Series
Vendor ID (GPU #2)
0x1002
Device ID (GPU #2)
0x95c5
Adapter RAM (GPU #2)
256
Adapter Drivers (GPU #2)
aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Driver Version (GPU #2)
8.930.0.0
Driver Date (GPU #2)
12-5-2011
Direct2D Enabled
false
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GT 220 ) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
0
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
Shockwave Flash
File: NPSWF32_11_4_402_278.dll
Version: 11.4.402.278
Shockwave Flash 11.4 r402
application/x-shockwave-flash
Adobe Flash movie
swf
application/futuresplash
FutureSplash movie
spl
Silverlight Plug-In
File: npctrl.dll
Version: 5.1.10411.0
5.1.10411.0
application/x-silverlight
npctrl
scr
application/x-silverlight-2

I did the upgrade to IOS 8.0.01 or the latest one and for the past 12 hours my phone has blanked to the apple logo, to a blue screen, back to the apple logo. I have the best and fastest internet you can get. I have tried to re-boot the phone.

I did the upgrade to the IOS 8.0.1 or whatever the latest upgrade is and for the past 12 hours my phone has shown the apple logo, went to a blue screen, blanked out back to the apple logo, to the blue screen over and over. I have re-booted the phone and it still does that. I need this fixed. Please help !

I've done the reset setting on my iPhone 5s & my device crash again while watching YouTube. The screen turns blue & the device won't start for 2mins. Can someone please help?

Blue screen crash reinstalling quicktime on notebook

Can anyone help? for a month and a half I have been trying to reinstall quicktime and itunes on my toshiba window xp laptop. Everytime I get a blue screen crash at the end of the quicktime install around where it says something like initializing quicktime types. When I submit this error to microsoft the report says it is due to Antivirus software, I am running Window onecare live. I have tried every fix I can find out there including removing onecare and I still get the crash. I really do not care to rebuild the system. Please help, I am getting tired of the music on my ipod! Thx

I have been having this "problem" since running a QuickTime update in January 2007. I've spent countless hours de-installing anti-virus software, minimizing my hardware footprint (removing printers, scanners, etc.), detoxing my system with Microsoft Uninstallers, Registry Cleaners, and running Windows XP in a minimized manner.
On Thursday April 10, 2008 I spent four hours on the telephone with a competent, qualified Microsoft XP engineer (plus an XP supervisor in the background). Microsoft was very diligent and completely hospitable working with me to resolve this issue. In the end, Microsoft recommended I talk with Apple directly.
On Friday April 11, 2008 I spent one hour with an Apple engineer. Once again, the customer service was excellent, but the results are the same. Microsoft and Apple engineers are "Befuddled". We've tried eliminating all Apple software from my PC via files and the registry, rebooting, and then attempting a fresh install. The PC reboots when "Initializing Quicktime Types" is displayed towards the end of the installation process.
We've even set up a new user and attempted to install Quicktime on a USER with no associated "software overhead". No success.
I've tried the Quicktime Only install, and Quicktime with Itunes installation. Same results. I am taking my PC to Baybrook Mall (Friendswood, Texas) on April 20 for the MAC Genius Bar people to review this problem on my PC. My expectations are very low... since I'm usually much more PC and XP competent than most people. My background occupation is Information Technology from 1975 to date. I evened owned and operated computer stores with "New Build" and "Repair" shops. I'm very seasoned working on PC's and associated software, and this is the first problem where I join the "Befuddled".
If anyone has a solution for this problem, please contact me and make a posting for everyone else.
Thanx.

Blue screen, crashes, freezes after ios 7.1 iphone 5s

I've been using iphone 5s 64gb A1530 starting December 2013 without any problems. But after updating to 7.1 I faced blue screen crashes and freezes.
Few sort of problems:
1. blue screen appears then goes to gray and iphone falls asleep.
2. blue screen appears then restarts then blue screen then restarts and loops until I will be successful with soft reset.
I've been googling a lot for this problem and the solutions I tried didn't help:
1. I switched of iCloud data copy.
2. I restored from backup iCloud.
3. I restored from backup iTunes.
4. I restored as factory (unfortunately it still comes with 7.1)
Nothing did help. Could you please give me advise how I can downgrade back to 7.0.6 or 7.0.5? Such resets are really annoying (over 20 times per day)
In diagnosis part from Preferences I have a lot of kernel reports. If there is any way to heal my iphone or it's time to trash it?

Finally Apple replaced the device with the new one. Service guy in Apple store tried to recover it from DFU mode but failed.
I got no idea what ios7.1 brought to my iphone that after 4 months of normal usage it became a blue screen piece of metal. And maybe another app or virus crashed the hardware.

Blue screen crash when hooking up iPhone

I have had my iPhone for a few months now and have only been able to hook up my phone to my husband's (far inferior) laptop. Whenever I hook my phone up to my Sony Vaio desktop I get a blue screen crash and the whole system starts rebooting. Does anyone else have this problem and what can I do about it? I called Apple support and after reinstalling iTunes they said they didn't know. They said it might be a driver issue but I don't really want to start removing random drivers as I don't want to lose functionality of my computer and I don't know which driver might be causing this...
PLEASE HELP ME!!

Which USB port are you connecting to on the Vaio, what else is connected to USB, and have you checked Sony's site for updated USB root drivers?

Every time I have tried to install firefox 6.0, it has blue screen crashed my system - can you help?

I am using an old computer but it has dual processors and 4 gb of ram. I am using Windows XP home edition, sp2 atm. I have a Galaxy 200 vid card, sound-blaster X-Fi, Gigabyte mother board. Atm, all I have is IE 6.
After the blue screen crash, I had trouble rebooting my computer. When I was able to reboot, the firefox 6.0 would not run and I could not uninstall it. I did a restore system and was finally able to uninstall it - at the time I still had the 5.0 installer on my desktop so I installed it- I don't have it now.
I tried the firefox 6.0 before I had gotten all the updates for sp3- as I have had trouble getting the last windows updates to install.
I am not a techie - what I have done is trial and error to try to get my software to work. I would either like to get a working version of firefox 6.0 or a safe download of firefox 4.0 as that worked and I had no problems with it.
Can you assist?

Can you attach a screenshot or link to the instructions you are following?
You are on the 3.6 release and Firefox 7.0.1 is out. You can download and install the latest release from http://www.mozilla.org/en-US/firefox/new/ if you would like to update now. The 3.6 version will be maintained for a while longer, but you should update when you can.

I HAVE A SONY VAIO WITH WINDOWS VISTA- SUDDENLY I'M GETTING A BLUE SCREEN (crash dump)THAT SHUTS DOWN MY COMPUTER. HOW DO I STOP THIS. ALREADY TRIED TO UNINSTALL AND RE INSTALL. MAY NOT HAVE DONE IT CORRECTLY ?

LAST WEEK STARTED GETTING A BLUE SCREEN (CRASH DUMP) AFTER CLOSING I TUNES, THAT CAUSES MY COMPUTER TO SHUTDOWN. IVE BEEN TOLD BY A PC REPAIR SHOP THAT I DONT HAVE A VIRUS. I DO HAVE ANTIVIRUS PROTECTION ON MY PC. ATTEMPED TO REINSTALL I TUNES BUT MAY NOT HAVE DONE IT CORRECTLY. I STILL HAVE THE PROBLEM. THE BLUE SCREEN ONLY HAPPENS WITH I TUNES. I HAVENT MADE ANY RECENT CHANGES TO MY MUSIC- NO DOWNLOADS /UPLOADS. ANY KNOWLEDGE OF THIS SITUATION? THANKS!!

Hey Ishland,
You are not alone. I'm getting the same thing I'm running Vista. I'm reading that Windows 8, 8.1 preview, Vista and XP.
I'm thinking this has to be a Apple update to iTunes 11.0.4.4 fix.
Cheers,
Steve
P.S. you might want to make your post easier to read by turning the cap lock off.

Access to istore causes blue screen crash

I am running an ipod and itouch - PC is Windows XP.
With the newest version of itunes, everything works fine between itunes on the PC and the devices, EXCEPT trying to access the store for music or podcasts. I see the headings of the store displayed, then I get a blue screen crash. This happens with the devices attached, or not.

The first thing to do is get the error codes from the crash.
Here is an older post from b noir that explains how to find the error codes.
http://discussions.info.apple.com/message.jspa?messageID=1422425

Clicking on firefox icon causes blue screen crash

This began Friday, Feb. 25, about mid day. The only changes to the system that morning were an update to an Adobe plugin, either Flash player or Shockwave, I'm not sure, and an update to the Scottrade Elite desktop trading app. Both of those changes occurred about 0900. The problems began about 1130 when the system, Windows 7 Home Premium had a blue screen crash. From that time on, I have uninstalled each of the apps mentioned. I cannot open Firefox to work on the plugins becuase every time I click on the icon I get a blue screen crash with the words "Page fault in non paged area" at the top. I've also uninstalled and reinstalled the Firefox app with no apparent beneficial effect. The Scottrade trading app has been reinstalled and works well, causing no further probs.

Hello mrcart,
i think it is unlikely that firefox itself is causing an operating system crash, i had some time back an similar issue where a system of a friend of mine was crashing while using IE - thats the only app he used ... the system in his case had faulty ram, and i suspect you are facing some sort of hardware problem or faulty device driver.
Please read this (also lists steps what you can do):
http://technet.microsoft.com/en-us/library/cc957625.aspx
(personally) I would suggest you start by checking your ram, you can do this in two ways:
Search in your Windows 7 Start Menu for "ram", you should find something like "Diagnose your computer´s memory problems"
... Or, you use the memtest86+ tool from here (e.g. download the iso, burn it and boot from the cd):
http://www.memtest.org/
Check your eventlog for errors (e.g. disk errors, timeouts, etc).
If you cannot track the problem down (i would suspect a hardware problem or faulty device driver ... e.g. it could be your video card driver doing something wrong) you should seek help at your computer manufacturer, an experienced friend, or using some forum.
kind regards,
John Kirk.

Pavilion elite e9110t windows 7 blue screen crash

hp pavilion elite e9110t upgraded to win 7 i recieved 2 blue screen crashes today on goggle chrome with the following error codes
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 00000000000000B0
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001770E9D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
what do i need to do????? i am using chrome to type this.
This question was solved.
View Solution.

Joey, welcome to the forum.
Did you try uninstalling and reinstalling Chrome? Sometimes a glitch will occur during the original install. This can cause the problem that you are experiencing.
Also, you may want to try Internet Explorer or Firefox to see if you receive the same error message. This will tell you if it is a problem with Chrome or a system problem.
Please click "Accept as Solution" if your problem is solved.
Signature:
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HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

Windows 7 Blue Screen Crash

Hello, I recently have been getting a lot of blue screen crashes simultaneously. I haven't downloaded any games or anything. I just use this laptop for school work mostly. I already ran a memory diagnostic test and no problems found as well as restored my
computer to a month back to when it wasn't having any problems. Anyways, this the problem details:
Problem signature:
Problem Event Name:   BlueScreen
OS Version:   6.1.7601.2.1.0.768.3
Locale ID:   4105
Additional information about the problem:
BCCode:   3b
BCP1:   00000000C0000005
BCP2:   FFFFF88005CFC3BE
BCP3:   FFFFF88009ACE4D0
BCP4:   0000000000000000
OS Version:   6_1_7601
Service Pack:   1_0
Product:   768_1
Files that help describe the problem:
C:\WINDOWS\Minidump\103014-25318-01.dmp
C:\Users\Mark\AppData\Local\Temp\WER-82087-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
Hope that someone could help! Thanks!

FS
These were all Related to NETwNs64.sys Wireless WiFi Link Driver from Intel Corporation (yours is 5 years old). I would remove the current driver and install the newest driver available.
If you continue to crash Remove McAfee and use MSE in its place.
Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Ken\Desktop\problem\103014-25318-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`0360c000 PsLoadedModuleList = 0xfffff800`0384f890
Debug session time: Thu Oct 30 12:54:00.869 2014 (UTC - 4:00)
System Uptime: 0 days 0:01:07.181
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff88005cfc3be, fffff88009ace4d0, 0}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+2673be )
Followup: MachineOwner
2: kd> !analyze -v
* Bugcheck Analysis *
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88005cfc3be, Address of the instruction which caused the bugcheck
Arg3: fffff88009ace4d0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
NETwNs64+2673be
fffff880`05cfc3be 8b10 mov edx,dword ptr [rax]
CONTEXT: fffff88009ace4d0 -- (.cxr 0xfffff88009ace4d0;r)
rax=1004f250001ddd20 rbx=0000000000000000 rcx=0000000000060049
rdx=000000000000002f rsi=fffffa800858f6b8 rdi=000000000000006b
rip=fffff88005cfc3be rsp=fffff88009aceeb0 rbp=fffffa8008bf7618
r8=0000000000000a70 r9=0000000000000000 r10=fffff8000360c000
r11=fffff88009acecc0 r12=fffffa800a91d000 r13=0000000000000000
r14=fffffa8008bf7fb0 r15=fffffa800af1c008
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
NETwNs64+0x2673be:
fffff880`05cfc3be 8b10 mov edx,dword ptr [rax] ds:002b:1004f250`001ddd20=????????
Last set context:
rax=1004f250001ddd20 rbx=0000000000000000 rcx=0000000000060049
rdx=000000000000002f rsi=fffffa800858f6b8 rdi=000000000000006b
rip=fffff88005cfc3be rsp=fffff88009aceeb0 rbp=fffffa8008bf7618
r8=0000000000000a70 r9=0000000000000000 r10=fffff8000360c000
r11=fffff88009acecc0 r12=fffffa800a91d000 r13=0000000000000000
r14=fffffa8008bf7fb0 r15=fffffa800af1c008
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
NETwNs64+0x2673be:
fffff880`05cfc3be 8b10 mov edx,dword ptr [rax] ds:002b:1004f250`001ddd20=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: wlanext.exe
CURRENT_IRQL: 2
ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff88005cfc3be
STACK_TEXT:
fffff880`09aceeb0 00000000`00000000 : fffffa80`08bf7618 fffffa80`00000002 00000000`000000dc fffffa80`00001e37 : NETwNs64+0x2673be
FOLLOWUP_IP:
NETwNs64+2673be
fffff880`05cfc3be 8b10 mov edx,dword ptr [rax]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: NETwNs64+2673be
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: NETwNs64
IMAGE_NAME: NETwNs64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4d10df1b
STACK_COMMAND: .cxr 0xfffff88009ace4d0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_NETwNs64+2673be
BUCKET_ID: X64_0x3B_NETwNs64+2673be
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:x64_0x3b_netwns64+2673be
FAILURE_ID_HASH: {69744f93-8380-f8c7-a080-fedb60128a80}
Followup: MachineOwner
Wanikiya and Dyami--Team Zigzag

Total Blue Screen Crash

Just had a really nasty crash, almost like a kernel panic except that there was no panic message.
Had been running without a restart since installing 10.5.6. Woke up the computer from sleep and plugged in my iPhone 3g (running 2.2). It had apparently synched and was simply charging at the time of the crash (but see below).
Several other applications had been running since the day before, including Entourage, Excel, and Word (all 2004, last updated a few months ago; there is a new 11.5.0 update I have not installed). Had checked mail a few minutes before with Entourage and it was hidden. Word was visible on my external monitor (which has the menu bar), and I was actively using Excel on the Macbook screen, editing a formula in a newly-added column. A few keystrokes back Excel had lost keyboard focus (as happens every five minutes or so, apparently a known problem for Rosetta) but as usual clicking on the desktop and then in Excel brought it back.
Between two keystrokes, total crash. Both screens went pale blue with no messages of any kind, and a few seconds later I found myself at the startup login screen with the generic space background. Login completion seemed much faster than after a full restart, so probably some things were either still running or in a state that let them be used without reloading. But all applications were gone; I checked with Activity Monitor and nothing was running except system tasks and my login startup items. When I restarted Excel it loaded a recovery file that was nearly current; I lost only a few minutes of work.
The console log makes it look as if the trigger may have been a failed iPhone synch operation of some kind. Just after it was logged (with a crash report sent automatically) there are a whole series of termination messages (WindowServer event port death, and a whole series of Exited: Terminated events for various applications.)
Is this a known crash? If not, what's the best way to report it? It could be helpful to the OS team to have my logs. It may be relevant that Paragon NTFS was running (though not in active use), and posted some error messages to the console log during the crash and restart.

This is an old thread, but I'm replying in case anyone can shed more light on the subject -- or if my experience helps.
I've had the same blue screen crash a couple of times with my new MacBook Pro (which replaced a MacBook Pro with an apparent hardware problem about a week ago). Though I had problems with the first machine, I never had the blue screen issue with it (and it had a virtually sound-free trackpad click, which is sadly not the case on the replacement machine). But those are stories for another day.
Anyway, I also have Excel 2004 installed on my machine (I also have Excel 2008 installed). But neither app was open during the last blue screen crash, a few moments ago. I only had a few applications open at the time: Mail, Microsoft Entourage 2008, Firefox, TextEdit and possibly Microsoft Word 2004.
I was composing an email in Entourage when the computer screen simply became blue. A few seconds later I was returned to my desktop. All of my applications had closed, and when I reopened Entourage, I found a recovered version of the email I'd been composing, with just a sentence of recent typing unsaved.
This has happened at least one other time on this machine -- again, just a blue screen that functioned like a very quick restart, with no accompanying kernel panic or error message. This machine also was giving me kernel panics the first few days I was working with it, but something -- a Firefox reinstall, a few trashed prefs and library files -- seems to have resolved that.

Repeated blue screen crash when running labview 8.2 on Dell optiplex GX620

Hi, I have recently experienced a series of 'blue screen' crashes on a Dell Optiplex GX620 while running Labview 8.2. The dell is running Windows XP SP2 with an ATI Radeon X600 graphics card. Labview is interfacing with a NI DAQPad 6015 device. The computer is a dedicated Labview machine so there is no other third party software that has been installed that could be causing the problem. Also, the computer is one of three identical machines, the only one that has labview installed and the only one that is crashing. Upon rebooting after the first 'blue screen' crash an error report indicated that there was a problem with the ATI graphics driver and suggested updating the driver to the latest version. This was done. Upon rebooting after the second 'blue screen' crash an error report indicated that there was a problem with the RAM. Both of these crashes occurred while running a labview application. A further two incidents have occurred where the computer has restarted for no apparent reason while running a labview application. I was wondering if you were aware of any known issues/incompatibilities with my specific machine and labview 8.2, or if there could be any other known issues with labview that might be causing the crashes. It should also be noted that this is a new setup and these crashes have occurred in relatively short time frame. Thanks for your help!

Hi,
To have a better understanding of what is causing the blue screen crash and the Windows restart, we may need to retrieve the memory dump caused by the crash in Windows XP. Before we actually get into that, we may need to disable Automatic Reboot by Windows when it crashes. I have attached a link that describes how to disable computer reboot after a crash and I have also attached a link of how to retreive the memory dump. Let me know how it goes!
Why Does My Computer Automatically Reboot For No Reason?
How Can I Create a Kernel Memory Dump When Windows Crashes?
(Note that we want to select Complete memory dump, not Kernel Memory dump)
Regards,
Nadim
Applications Engineering
National Instruments

Blue Screen Crash when iTunes version 9.2 accesses iTunes store

I have posted on a previous issue regardng blue screen crash when upgrading to iTunes v9.2 but have done a few other things to try to locate the problem.
Firstly, as this is a shared computer I used a colleagues login details to login into their desktop. Then opened iTunes from there. It opened perfectly normally and found and played music stored on the computer. However, as I had noticed that iTunes was crashing when I was logged in as it was trying to access the iTunes store I then tried to accesss the iTunes store from within iTunes on my colleagues desktop. Hey presto, blue screen crash with the following error:
* STOP: 0x0000007E (0x0000005, 0xBF271800, 0xA811350c, 0xA8113208)
* ati3duag.dll - Address BF271800 base at BF16B000, Datestamp 46eb3954
I then restarted my computer, unplugged it from the network and started iTunes in my desktop. It started normally with no problems. I even synchronised my iPhone without any problems to my music and Outlook (Calendar & Contacts).
I removed my iPhone, then tried to access the iTunes music store and guess what it went half way through the process and gave the Blue Screen error again.
Just for completeness sake I did the same thing using my colleagues desktop iTunes access and iTunes did the same thing again (without synching my phone obviously) and when trying to access the store it gets half way through, hangs and then it crashes.
Any ideas???

ati3duag.dll
You're having trouble with the drivers for your ATI Radeon video card or display adapter, lord.
If you've got a name brand PC and the video card or display adaptor came installed with the PC, head to the drivers and downloads page for your particular model of PC at the PC manufacturers website and try updating your video driver or display adaptor driver.
If the PC is custom/home-built, or you've added the Radeon to the system yourself, head to the AMD support website (AMD now owns ATI) and look for updated drivers for your particular model of video card or display adaptor.
If you're already up to date on your drivers, or updating didn't help with the BSOD, try heading into your Device manager and reinstalling your video drivers or Display adaptor drivers.
Do any of those measures give you any relief?

Apple's "Solution" for Blue-Screen Crashing Problem

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