Apple says I'm using over 20 GB, Mac shows only 5 GB used?

My wife is getting notifications that she is using a little over 20 GB of iCloud space and needs to upgrade. She does not use any iCloud services except Address Book and Mail. On the Mac, she shows that Mail is using 4.75 GB of space. She also notes that many of the folders she's created in Mail on her Mac do not show up in iCloud. How to explain the difference? She does not want to lose iCloud services after Sept 30 but we can't find any reason for the difference. She has emptied her trash and junk folders in the iCloud and her computer.

How many computers/devices does she have connected to icloud? If she used several devices (ipad, iphone, etc) and these perform icloud backups, then that can add to the usage.
If she is using devices, then do the following on one of them...
Go to
Settings>General>Usage. This tells how much storage is used on both iCloud and on the device.
Also, to determine how much icloud space is used...
Settings>icloud>Storage&Backup, Tap "Manage Storage" - this lists file groups and amount of ram taken. In the list, tap "Show All" to get all the data. Also at the bottom you find email totals.

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TS4185 i am using the same apple id for facetime in my iphone and mac. now, only my iphone can receive and make facetime calls. why can't facetime calls in my mac get through?

i am using one apple id for facetime in my iphone and mac. my phone is able to receive and make calls while my mac is not able to do both. what is the problem.

thanks. your answer was correct, clearer. I have another question, maybe you can answer. I just purchase my ipad2 2 days ago. yesterday, there was a sound. today there is no sound. there is a sound only in movies and you tube and music. but no sound on all apps and keyboards. I look it up and seems like ther are few that have this problem. I called walmart coz I bought it there and they told me that they have not heard that before but if I can't fix it, just return it and exchange it with anew one since I have 14 days to do that. I tried rebooting it and still won't work. Should I just restore it?

Ipod says no music but when connected to computer shows music

ipod says no music, but when hooked to mac shows music and playlists

In the Mac iTunes, you may be looking at the iTunes library, click the iPod iCon in the device pane, and look at the summary page, it will tell you what is shown in the iPod.
The Capacity section will report Audio, and Other (which in your case may contain your music) due to filesystem coruuption.
Have a nice day!

I've just received an email from 'Apple' saying that my apple id was used to sign into iCloud on an iphone 5s. I have an iphone 4. It's asking me to sign in to confirm my details and change my password. How do I know if this email is genuine?

I've just received an email from 'Apple' saying that my apple id was used to sign into iCloud on an iphone 5S. I have an iphone 4. It then asks that I 'click here' to confirm my details and change my password. How do I tell if the email is genuine?

Apple will not ask you to click a link in an email. They may tell you to log in to your account to reset your password. Go to https://appleid.apple.com and log in if you ever want to change any information in your profile (or your password). And do not click the link I just posted; instead enter it into a browser.
You can verify the devices assigned to your account by going to https://icloud.com/find (again, don't click it), where you can see a list of devices registered to your Apple ID.
As a general rule, you should never click a link in an email or forum post without verifying it first. You can see where it goes without clicking it in most email programs and browsers by hovering your mouse pointer over it. On an iPhone you can check where it goes by holding your finger on the link (rather than just tapping it).

I cannot sync my iphone music, i had used my i phone on another pc, now when i bought a song on this computer from the apple store, i have just been sent an email that says Your Apple ID, was just used to purchase "" by a computer or device not prev assoc

i cannot sync my iphone music, i had used my i phone on another pc, which died. Ive managed to save the hard drive and transfer stuff across. I ended up smashing my phone and could update all other stuff on restore but cant sync any music. It is all grey at the top of the screen. Ive re installed itunes and cleared all phone data. Now when i bought a song on this computer from the apple store, i have just been sent an email that says Your Apple ID, was just used to purchase (a song ) by a computer that had not been previously associated with that apple id. So do i have to tell apple now somehow i am using itunes on this pc, and if so how? Because i authorised it and it said this pc was one of 5 aujthorised. if anyone can be of assistance then great!

I'm having a similar problem. I had previously (over a year ago) purchased 2 episodes of Law & Order. Then about 2 months ago, I purchased the 3rd season of Sons of Anarchy. When I downloaded these episodes to my iPad, about a dozen full seasons of various shows popped up, too. No money was removed from my iTunes account & theses particular shows aren't in my iTunes library on my desktop. I've tried every which way to delete them from my ipad, but can't. I went to the Apple store & they suggested I contact expresslane.apple.com for help. I submitted my problem, via email Friday, as they asked, but have not received any response. Any suggestions on how to get rid of these "phantoms?".

HT203177 I had to get a new hard drive in my 27 in IMac. I used time machine to get everything back on my computer. I just turn on time machine and its says it's preparing over 800,000 items to back-up, it never back-up, it stop and starts the process ove

I had to get a new hard drive in my 27 in IMac. I used time machine to get everything back on my computer. I just turn on time machine and its says it's preparing over 800,000 items to back-up, it never back-up, it stop and starts the process over again.

Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then repair the backup/TM drive.

Help! My iPod touch won't let me download any apps. A message keeps coming up saying "This Apple ID cannot be used for the iTunes store. Please enter another Apple ID" I changed my ID to see if that would work but the same message still comes up.

Help! My iPod touch won't let me download any apps. A message keeps coming up saying "This Apple ID cannot be used for the iTunes store. Please enter another Apple ID" I changed my ID to see if that would work but the same message still comes up.

Where are you physically located?
What country's Store are you using?
The two have to be the same and the payment method for your account also has to be associated (billing address, where iTunes gift card was purchased) with that country.
Has the ID(s) worked before for purchases for this country's store?

I changed my apple id email address to try jumpstart my account to send me a verification email for iCloud activation. It worked but now I cannot change back to my original email address. It says its in use.

Hi Guys
I am writing this on behalf of a friend of mine. To understand my issue let me explain how it started. My friend has a apple ID with email address (lets call it) [email protected] when activating iCloud on her iPhone a email was sent to verify her account. This was not done and rendered the iCloud feature disabled due to not being activated. [email protected] is the correct email address and works. A form of troubleshooting I used the iForgot service to test if the email address was correct and mail flow from apple was working and it worked fine.
I logged into apple id to manage account and resend activation email for iCloud. this did not send the mail. I waited 48hrs but to no avail.
I decided to kickstart the account to force it to send to another email address by changing the primary email address from [email protected] to [email protected] it worked and I verified the address and iCloud is now active. However now I cannot change the primary email address back to [email protected] as it says its being used by another apple ID.
I then tried iForgot with the [email protected] email address, it says it sent a email to [email protected] but nothing arrived in [email protected] or [email protected]
I have this feeling the [email protected] is stuck I'm memory on my apple ID some how but can't get it to forget [email protected] so that I can use it as my primary email address again.
I have tried to log into iTunes with my original details [email protected] and password but says its incorrect.
any advices in this would be greatly appreciated.

The idea to jumpstart by change was not the smartest one, but gives you an opportunity to use that "temporary" account as permanent. You do not have a choice cause obviously despite you thinking that old account is no more -it does exist on Apple servers. And if you are unwilling to share your [email protected] with friend, just create one extra [email protected] for your friend. One suggestion - do not use gmail.

I have done absalutely nothing to my 4g apple ipod touch, and it over heats, won't hold a charge, and the front camera will not work. I bought this brand new in december, and i've barely used it. I've tried restarting it and everything, what should i do?

I have done absalutely nothing to my 4g apple ipod touch, and it over heats, won't hold a charge, and the front camera will not work. I bought this brand new in december, and i've barely used it. I've tried restarting it and everything, I honestly think this is out raging because i spend over $200 on this. To have for music and instagram. I use it about an hour a day, but i've only been using it for about 3 months although i've had it since December. Any suggestions that may help me?

Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory settings/new iPod
If still problem make an appointment at the Genius Bar of an Apple store.

How do I create a new Apple ID every time I try apple says that the email has been used please help me!!

How do I create a new Apple ID every time I try apple says I can't because that email has been taken I've done it multiple times please help me

An email address can only be associated with one Apple ID at a time. You will have to remove it from the other ID or use a different email address.
http://www.apple.com/support/appleid/

HT1349 I have an old apple ID # that I used to purshase hundreds of dollars of I-Tunes. Unfortunately I cannot reset the PW because the email account no longer exists so when it says it is sending information to reset PW to email account it is going nowh

I have an old apple ID # that I used to purshase hundreds of dollars of I-Tunes. Unfortunately I cannot reset the PW because the email account no longer exists so when it says it is sending information to reset PW to email account it is going nowhere. How am I able to reset the PW. Also, when it asks for my birthdate in order to reset it that way I use the birthdates of everyone in my family and not one works. Please help.

Try contacting iTunes store support: http://www.apple.com/emea/support/itunes/contact.html.

I have an apple ID which I use to sign into icloud for my iPad and iPhone.But when I use the same ID for setting up iCloud on my Macbook it says INCORRECT ID or password, try again. I tried changing my passwords but it does not work for the macbook.

I have an apple ID which I use to sign into icloud for my iPad and iPhone.But when I use the same ID for setting up iCloud on my Macbook it says INCORRECT ID or password, try again. I tried changing my passwords several times but it does not work for the macbook.

You will have to provide the correct password to delete the existing account, if you have tried but are not getting the password reset email, contact Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Lost or forgotten Apple ID password.

Apple says my iPhone 5 is locked but I'm currently using it in a different country. How is that possible??

HOw insist that I can use it in a different country when Apple says it's locked?!

You need to ask the carrier the iPhone is locked to, to officially unlock, nothing Apple can do.

ITunes is saying that I have over 4.78 GB under the category of "other", making it so my iPhone 4 can't add any data (music, apps, pictures, etc.). I'm currently using only 1.3 GB of storage on my iPhone, and the rest is "other". How do I fix this?

iTunes is saying that I have over 4.78 GB under the category of "other", making it so my iPhone 4 can't add any data (music, apps, pictures, etc.). I'm currently using only 1.3 GB of storage on my iPhone, and the rest is "other". How do I fix this?

Not if you sync your contact to itunes using the program provide i.e outlook..etc

HT4623 My old school iPod touch won't update. Does apple mess it's customers over by not allowing updates for older models of the touch? My last update is Ios5. My touch says its up to date. So has my old school touch reached its pinnacle?

My old school iPod touch won't update. Does apple mess it's customers over by not allowing updates for older models of the touch? My last update is Ios5. My touch says its up to date. So has my old school touch reached its pinnacle?

Correct. The 3G iPod does not have the hardware to support an iOS version higher than 5.1.1
To more easily find compatible apps:
iOSSearch - search the iTunes store for compatible apps.
Apple Club - filter apps by iOS version.
Starting when iOS 7 was releases, Apple now allows downloading the last compatible version of some apps (iOS 4.2.1 and later only)
App Store: Downloading Older Versions of Apps on iOS - Apple Club
App Store: Install the latest compatible version of an app
You first have to download the non-compatible version on your computer. Then when you try to purchase the version on your iPod you will be offered a compatible version if one exists.

Apple says I'm using over 20 GB, Mac shows only 5 GB used?

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