Apple Says Lines are NORMAL?!?!?!

Question

Well, my repair status got changed to "Hold - need more info", so I called to see what info they needed. They said they couldn't reproduce the lines and that everything appears normal! I had placed a folder right in the center of the desktop called "These Images Have Horizontal Lines" and inside it was...you guessed it...images that show horizontal lines. I even put a text file right on the desktop and named it" Apple Care Open Me First" and it detailed exactly what I saw, where I saw it, and why I can't deal with it. If they didn't see any of that, then I don't expect them to see the lines either! haha (wait...that's not really funny)
The bottom line is, Apple engineers are claiming this is normal, which all of us that have used Apple products knows it isn't. I asked for my money back if they couldn't fix it and they are supposed to call me back in 24-48 hours to verify that it can't be fixed. This isn't looking good for us that have issues with the lines.
What's more ugly is Apple's future if they continue to use this display. I'll alone dump every stock I have as pros will not be as eager to purchase future Apple laptops.
POOR move Apple. I know I'm not the only long-time Apple user that is disappointed.

Answer 1

My serial starts with W85424 and has the problem.
I have pointed out in the other thread, that the problem gets worse when you
enter D50 color point mode. Which alot of graphic artists use for better color
reproduction. When switching to this mode though it adds a yellowish tint
to the screen which makes the lines that much more visible. Plus the orange/pink
discoloration around the top corners .
definition of defect.
de·fect P (dfkt, d-fkt)
n.
The lack of something necessary or desirable for completion or perfection; a deficiency: a visual defect.
An imperfection that causes inadequacy or failure; a shortcoming
this is very fitting to our situation at hand.
the real problem is that this is what was chosen as a replacement to the
previous displays. Apple doesnt have a bad batch... they made a bad switch!
there is no way they are going to recall all the laptops... so i strongly encourage
everyone to return your powerbooks, and get a tower. Or get a previous gen
powerbook.
on a side note regarding extended battery life... bull crap.
the start up procedure alone takes almost 10 mins of the battery life, or being in sleep mode just eats it up as well. Forget about it if you plan on
burning a dual layer DVD. ANd watching a movie is no better if not worse than
the previous series.
The keyboard back lighting has also received 2 light sensors on opposit sides of the
laptop just under the top halves of the speakers. Problem here is one sensor could be
in the light and the rest of the keyboard in the dark. And you cant bypass the poweradapter
mode and turn the keyboard on. another powersaving feature??
The ram is now DDR2 which is somewhat nice... but the CAS latency is now 4.
which is bad if you now anything about latency for musicians especially. The only
up side to the ram is lower power consumption and cheaper cost.
The DVD now makes an annoying high speed ticking sound when a disc is inserted and
being accessed.
Apple sent me a Fedex slip to send my powerbook in... after i told them there is no point
in sending it in.
money back... and wait for new ones at the first of the new year... thats all we can do.
overall a step backward apple.