Apple send me a recovery e-mail to reset my security question answers however the e-mail they send has NO link for me to click in order to reset it?!
Apple send me a recovery e-mail to reset my security question answers however the e-mail they send has NO link for me to click in order to reset it?! See screen shot Apple.............. Please help!!
How/where are you opening the email ? Have you tried opening it in a different browser in case the reset link is being blocked due to the security settings that you have set on the one that you using ?
Similar Messages
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I forgot the answers to my security questions. When I go to the link for help remembering my security questions it sends the email to an email address that is not mine. And I don't know how to make it send to one of the two correct email addresses I have entered. Any suggestions?
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(108925) -
When I try to reset my security questions with email, the email doesn't send.
This has happened every time I have tried to reset them for the past year or so. I don't recall ever setting them so I don't know how they were answered in the first place.
yes - call apple account security and just tell them you need to reset your security questions - it will go like this - they need to get 2 things to match - credit card info, device info (serial number or a device code they send to a registered device, or just get one of the existing security questions right. That's one step - next step is teh temporary support PIN - since you can log into the account you can generate one OK - all this needs to be done over the phone with apple care account security unit. If successful, they will reset your account so you can pick new security questions and also edit the rescue e-mail addy - either delete it or put in one that works.
Best of luck - trust me I have been through this same situation -
I can't remember my security question answers and the recovery email never comes.
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
I forgot my security question answers and the info apple gave to me didn't help, how do I reset them, I also don't want to call them?
From http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers (the steps half-way down that page should give you a reset link)
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset - which is likely to be by phone as they need to confirm your id and that it's your account.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
Guys, I have forgotten my security question answers, and the rescue email I placed in with my apple id has been closed down as well (it was a university id, when I graduated, the email service expired). I need help changing my password.
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Help...I downloaded the new version of I-tunes and do not remember my security questions...want to download an album. I followed the directions to reset my security questions..basically an e-mail to my inbox...12 hours ago...still no e-mail..any ideas.
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account as it seems to be the one my icloud space is attached to. I haven't backed up my ipad or photos for a while.
Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team.
About 2-step verification of your Apple ID:
http://support.apple.com/kb/ht5570
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email -
Hi, my apple ID verification email does not contain the link for me to click in order to verify my account. Re-submitting has not worked, what can i do to verify/activate my account in order to access Icloud?
If you want to change your iCloud ID or password on your phone go to Settings>iCloud and tap Delete Account, then sign back in with your updated information. Note: this only deletes the account and any synced data from your phone, not from iCloud. Provided you are signing back into the same account and not changing accounts it will be synced back to your device when you sign back in.
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How do I reset my security questions/answers? I tried what apple recommends
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101507) -
Dear Apple Support ,
This is ***Abdurrahman*** ,I can't remember my security question answers , so Please help me to Create new Security Question for my Account .
Best wishes,The people on these boards aren't Apple Support and can't do that for you. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102461) -
I got an iPod touch 4 years ago for Christmas. The recovery email and security questions are linked to an email account which is no longer in use. I recently bought an iPad and cannot purchase anything from the App Store as I don't know the answer to the security questions and the email is inactive. Help?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103371) -
I forgot my security question answers but the email to reset wont send?
I Forgot my security questions answers, so i followed all of the steps and emailed myself the reset link but the reset link wasn't received and i have tried to resend it over 10 times now? I even deleted all of my other alternate email addresses and sent it to only one email but it still wont send. Please help, i just got a $50 gift card and since this is happening i cannot even use it
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(109790) -
On my new iPhone 4S I cannot purchase songs in the iTunes Store app without answering my security questions.. Me being forgetful forget the answer which I made in 2010 and need to know the answers or reset them, but I do not wish to call apple support, what is the other option? Any way of resetting them? Otherwise I'm out of luck! Thanks!
Click here and fill out the form.
(92216) -
I have been trying to make a purchase from the apple store and I keep being asked to answer my security questions. I don't remember what my answers are. Is there a way to reset your questions or find out the answers to your old ones?
Yes, go to the AppleID FAQ for how to reset the questions.
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