Apple sent me a new iPod touch to replace the one that stopped working. The new one has the same problem as the old one. Should I send it back?

I bought an iPod touch 4th genertion in August 2013. About 3 weeks ago, iTunes told me an update was available for my iPod so I clicked update. It then said it had detected an iPod in recovery mode and I had to restore my iPod. I tried to restore it when another pop up appeared saying an unkown error occured and it was unable to restore my iPod. I talked to someone on the online help page and they said I needed to talk to someone on the phone because it was too complicated to explain. The first person I spoke to on the phone could not identify my problem so she got her supervisor who said I needed to send it in for repair. I sent it in and yesterday I received a brand new iPod in the mail with a letter saying they could not fix my old iPod and this was a replacement. I plugged the new iPod into my computer to restore it and everything was fine. It said my software was not up to date so I clicked update and the exact same thing happened with the new ipod. It told me to restore my iPod and then said it was unable to be restored. They replacement arrived yesterday. Should I send it back?

What is the exact wording of the error message? It may be that there is a problem with your computer and is causing the problem, not a problem with the iPod.

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