Apple sent me wrong disc

My mac's hard drive crashed two weeks ago. I needed the installation disc to fix it so they mailed me one. I fixed the drive, reinstalled mac os x and now none of my programs work can be installed!!! I can't install anything: safari, itunes, final cut pro, etc. I'm a professional video editor, so I need my important software (all components of final cut studio) installed. Every program says I need Mac OS X 10.5 or later. Apple must have sent me 10.4. Everything looks completely different too. I hate it.
Is there a number I can call to request they send me the proper disc?!?

sfuchs413 wrote:
BTW,
The discs I got were iMac Mac OS Install Disc 1. Replacement DVD © 2009.
The second disc was MAC OS Install Disc 2. Replacement DVD. © 2007.
We do not know the exact model of your machine.
Your machine may have come with tiger that would mean that the restore disk are for tiger. The system for my parents come with Tiger installed & a Leopard upgrade disk. You should be able to buy a Leopard DVD from Apple.
"You have to call Apple & likely ask for a Product Specialist to get it (Leopard), if they still have it... "
BDAqua
AppleCare Support Phone Number: 1-800-275-2273
open 6am to 6pm Pacific Time
Apple Phone Sales 1-800-692-7753
International Technical Support Numbers
http://www.apple.com/support/contact/phone_contacts.html
*Local Apple Store*
Call your local apple store. State that you need to upgrade to Leopard. And only upgrade to Leopard. Give your case. I've heard that they may have back level copies of their os for emergency installations. Ask for an appointment.
*Mac Repair shop*
Call a Mac repair shop. They will have copies of leopard. Will cost you.
As a professional, you should have a working backup of your system.
When you you have the time & when things settle down:
Here are two utilities for making a complete backup of your internal hard drive. I've recommend using one of these so that you can create a bootable system on your external hard drive. ( PPC require a firewire connected drive. ) Once created, you can run your system from the external drive. Hold down the option key on your keyboard then power on your machine. This will bring you in startup manager click on the drive image you wish to boot then click on the arrow key to the right.
"Clone, synchronize, backup. Schedule and forget it."
http://www.bombich.com/software/ccc.html
"SuperDuper is the wildly acclaimed program that makes recovery painless, because it makes creating a fully bootable backup painless."
http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html
You need an external harddrive. Get it from OWC. Give them your Mac name & model. The external hd needs to be equal or greater than your internal startup drive.
I recommend you do a google search on any external harddrive you are looking at.
I bought a low cost external drive enclosure. When I started having trouble with it, I did a google search and found a lot of complaints about the drive enclosure. I ended up buying a new drive enclosure. On my second go around, I decided to buy a drive enclosure with a good history of working with Macs. The chip set seems to be the key ingredient. The Oxford line of chips seems to be good. I got the Oxford 911.
The latest the hard drive enclosures support the newer serial ata drives. The drive and closure that I list supports only older parallel ata.
Has everything interface:
FireWire 800/400 + USB2, + eSATA 'Quad Interface'
save a little money interface:
FireWire 400 + USB 2.0
This web page lists both external harddrive types. You may need to scroll to the right to see both.
http://eshop.macsales.com/shop/firewire/1394/USB/EliteAL/eSATAFW800_FW400USB
Here is an external hd enclosure.
http://eshop.macsales.com/item/Other%20World%20Computing/MEFW91UAL1K/
Here is what one contributor recommended:
http://discussions.apple.com/message.jspa?messageID=10452917#10452917
Folks in these Mac forums recommend LaCie, OWC or G-Tech.
Here is a list of recommended drives:
http://discussions.apple.com/thread.jspa?messageID=5564509#5564509
FireWire compared to USB. You will find that FireWire 400 is faster than USB 2.0 when used for a external harddrive connection.
http://en.wikipedia.org/wiki/UniversalSerial_Bus#USB_compared_toFireWire
http://www23.tomshardware.com/storageexternal.html
How to format an external harddrive:
http://discussions.apple.com/message.jspa?messageID=11095144#11095144

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