Apple sent REFURBED Imac with Drive problems vs NEW ONE i bought

Question

I bought a BRAND new Imac from the store 3 weeks ago and right away there were signs that it WAS NOT.
The first time I turned it on, it asked me to set up Panther and I did...over and over and over again because apparently theres a notorious "infinite loop" glitch that usually occurs when someone UPDATED the system. If this was brand new, you would think that there would be no need for that.
After 4 hours, I manage to bypass it by putting in the startup disks and virtually restarting hte computer.
Then, the startup disk won't spit out. I called Apple Support and they said well, theres no way to fix it unless I haul the entire system to apple or paid an ungodly sum of money to have a technician come.
This was day 1 of owning the computer.
Day 5, it miraculous spit out the startup cd.
Other problems: now my comp won't boot camp windows. it will partition the drive and then when I put in the disc, it will say 'no installation cd found.'It runs SUPER a lot of times despite me only having MS Word open. Today, I tried to get it to spit out the CD to install a router and its stuck again.
So my question is: a) how do i get the cd out again? (I tried the Command O fix, Cmd C fix, credit card)
and b) who do I contact to yell at apple for this? I strongly believe they sent me a used product and I don't want it to be replaced with another used product. I paid $200 over a Refurb for a new computer. Theres no email and everyone on the phone seems to be from a small Asian country with no idea what I'm talking about.
c) If all else fails, I know apple users have been really successful in filing small claims suits but how would I go about doing so?

Answer 1

{quote} a) how do i get the cd out again?{quote}
It is probably just a bad drive. Bring it in to have it serviced like Apple had recommended.
{quote}b) who do I contact to yell at apple for this?{quote}
For what? Sounds like you received a computer with a bad optical drive which is covered under the warranty. You have absolutely no reason to yell at anyone, but the customer service number is in the box...
{quote}c) If all else fails, I know apple users have been really successful in filing small claims suits but how would I go about doing so?{quote}
Talk to an attorney, but considering you refused to have the machine serviced or exchanged you would have little chance of anyone even caring about your problem.
{quote}Theres no email and everyone on the phone seems to be from a small Asian country with no idea what I'm talking about.{quote}
Don't lie to us. There is an email with every sale that can be tracked by the customer as well as Apple. Considering the fact that you don't even know what you're talking about how do you expect someone else to respond? You claim that your machine came with Panther, however, no machine Apple has sold in the last two or more years would even be capable of running it. Any machine that would be capable of running Panther would not be able to run boot camp.
{quote}I strongly believe they sent me a used product and I don't want it to be replaced with another used product.{quote}
Absolutely nothing you provided would give me, or anyone else, a reason to believe that you received a refurbished machine. Given the fact that you refused warranty repair and are paranoid about exchanging it, I don't understand how anyone on this forum can help you.
Message was edited by: garbageman