Apple service request response time.

I recently requested a warranty service for my iPod in Singapore. Immediately after filling in all the details, etc. they said they would send me an e-mail with further instructions. That was several weeks ago, and I still have received no such e-mail.(hopefully i didn't enter the wrong email address). The status check merely states "Dispatch Sent".
My question is: what is the average response time for warranty service for an iPod shuffle and what do they mean by "Dispatch sent". I have after all, not received a replace ment.
Please give me your feedback, thanks.

Welcome to Apple Discussions!
You should get a box in a few business days and then have your iPod back in a week!
Call apple...
http://www.apple.com/contact/phone_contacts.html
btabz

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    The invocation resulted in an error: [WliSbTransports:381918]Failed to receive response, within the configured timeout, for request message with id 42454BD3E5F7647914544E793F9F0000013EC9DF03918057 and correlation id 42454BD3E5F7647914544E793F9F0000013EC9DF03918057.
    But we checked with the end system, the response is sent tot he response queue in no time. We also increased the time out but still same issue.
    We noticed that if we dont send the message id, we are getting the response but not response of the request sent but some other response.
    Please suggest what needs to be done to fix the issue.

    Open your business service and navigate to HTTP Transport configuration page and check what is the http type is enabled.
    Look to me its with GET method, change it to POST and re-try.
    If the above solution is not helping, try to check the Follow HTTP redirects check box below the Advanced Setting in same page.
    Thanks,
    Vijay

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