Apple service toolkit 1.5.9 required

Dear sir,
I have lost the apple service toolkit V1.5.9 file so, i have required it.In gsx showing new version AST 1.5.10 download link, kindly requested to give the exact link for downloading it.
I am waiting for your response as soon as .
Thanks,
Dipankar

Andy,
This is the reply I got from AST's support:
Unfortunately AST currently does not support bonded ethernet which is why Gateway Manger is not launching. As AST shares it's configuration settings this is also why Gateway Manager on your portable did not launch. There is currently no work around besides to unbind the ethernet port or to use a separate NIC for AST/Netbooting.
I actually have another open NIC on the server and I would go that route, except our switches don't allow any more iphelpers, which is required to netboot across subnets. So we are out of luck.

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I have been charged with setting up a Mac Mini server with the Apple Service Toolkit v. 1.0.9 for our Hardware Support department. I have a 2010 Alumninum Mac Mini Server as well as an Apple USB Ethernet adapter. The machine is configured to connect to the LAN via the built-in ethernet port and serve DHCP and NetBoot via the Apple USB Ethernet.
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Thanks!

Andy,
This is the reply I got from AST's support:
Unfortunately AST currently does not support bonded ethernet which is why Gateway Manger is not launching. As AST shares it's configuration settings this is also why Gateway Manager on your portable did not launch. There is currently no work around besides to unbind the ethernet port or to use a separate NIC for AST/Netbooting.
I actually have another open NIC on the server and I would go that route, except our switches don't allow any more iphelpers, which is required to netboot across subnets. So we are out of luck.

Apple Service Toolkit

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If you have a GSX account (your school is set up as an SSA then I assume?) then you should be able to install and run AST.

Apple Service Toolkit 1.2.3 doesn't show any triage tools

I just installed the AST 1.2.3 with OS3,OS4, and OS5 on a 10.6 server with an existing netboot image. When I netboot, AST and my casper image both show. When I choose AST, it boots and shows me the casper netboot image but not any of the triage tools.
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Try deleting your Aperture thumbnails and rebuilding them in Aperture and see if this works
Control + click your 'Library' Folder in Aperture and select 'Delete Previews for Library'. When that is done, Control + click again and select 'Update Previews'

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I was hoping for some input on this. I'd like to have a bootable Snow Leopoard image alongside AST. Not an install image, but an image to boot to and be able to run like a locally booted OS. Is this possible, and how can I do it without screwing up AST?
Thanks!
Server is Snow Leopard server.

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The only thing is, I had booted the image on one machine to get it set up and install some programs, and then when I tried to boot it on another machine, I was brought to Snow Leopard setup, even though I had already set it up and everything. How can I get changes to "stick"? Or is that a limitation of netboot?
In the meantime, I'm going to try it again with an image pre-setup and with apps already installed to see how that works. But in the future, I'd like to be able to add things to the image without having to prebuild it locally on a machine.
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I have a 4G iPod Touch that has one of the most annoying, baffling, and downright irritating issues I've ever see with regards to WiFi signal strength.
At anything less than full strength, Apple Services just about refuse to work at all. This means:
The App Store will not connect to Apple's Servers and provide the list of updates it says are there. It just sits and thinks forever.
Once I have the list, and start updates, should the signal strength drop, my iPod reports it's unable to procure the update.
iMessages will not connect to Apple's Servers to send OR receive messages. It will report failure over, and over, and over again until the wifi is at full strength.
Meanwhile, literally everything else that requires an internet connection? Works flawlessly. Google Hangouts? Works when iMessages fails. Safari and Chrome? Work when iMessages and the App Store fail. Mail? Works. Facebook? Google+? Work. Trillian? Skype? Work. By all indications, my wifi strength is perfectly capable of supporting an internet connection, nevermind sending and receiving data, yet any connection to Apple's Servers results in failure.
The most irritating part of this? If I get it to a strong signal, especially with iMessages, and send my message, it will then work just fine where ever I take it. Eventually, however, it drops it's connection and stops receiving again.
What. The. Literal. ****.
I live in a single storey house. The router is at one end, I'm typically at the other. Construction of the house does not impede signal strength. I've owned three laptops, all of them have received a strong signal at this end of the house. I've got an Xbox 360 and a PS3 back here. Both on wifi, both recieving strong. The iPod? Reports a varying strength between two and three bars. Usually two. I think that can be interpreted as strong reception. So that said, it's not like I'm attempting to do any of this on poor wifi signal. I'd venture to say I'm not an idiot and do have reasonable expectations of when things should work and when they're likely to not work. This should be working. It does not.
I've taken this up with the Geniuses at the local Apple Store. Diagnostics came up clean, they had no other suggestions of thoughts beyond their usual "Nuke it from Orbit" option (Just restore it and hope any issues go away. I did. The issues remain.).
Does anyone else have this problem?
Is this old hardware dying and Apple's diagnostics are failing to pick it up?
Is this an iOS issue? Should I just downgrade (I have zero issues doing that).
I've dealt with this for months, and it's getting to the point where I'd just as soon chuck it at the nearest wall out of frustration.

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Null Values From MS Web Services Toolkit Client

Hi,
I've been bashing my head against a wall on this one for too long now.
I've got a JAX-WS web service deployed to Glassfish v2 b33 which works fine when called by a Java client. It also works fine when methods with no parameters are called from the MS client, i.e. simple and complex types are returned as they should be. However the problem I am having is that when the web service methods that take parameters are called from the MS client, the values received by the service are always null. I've montitored the service and values are being sent in the soap request, but a simple System.out.println statement in the first line of the method indicates a null value. I've captured a request from the Java client and the MS client to show the difference:
A java request:
<soapenv:Envelope
     xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"
     xmlns:xsd="http://www.w3.org/2001/XMLSchema"
     xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <soapenv:Header/>
    <soapenv:Body>
     <ns0:getConfig xmlns:ns0="http://ws.firestorm.alternativenetworks.com/">
             <arg0>Inbound</arg0>
     </ns0:getConfig>
    </soapenv:Body>
</soapenv:Envelope>and a request from the web services toolkit:
<SOAP-ENV:Envelope
     xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
     xmlns:SOAPSDK1="http://www.w3.org/2001/XMLSchema"
     xmlns:SOAPSDK2="http://www.w3.org/2001/XMLSchema-instance"
     xmlns:SOAPSDK3="http://schemas.xmlsoap.org/soap/encoding/">
     <SOAP-ENV:Header/>
     <SOAP-ENV:Body>
           <SOAPSDK4:getConfig xmlns:SOAPSDK4="http://ws.firestorm.alternativenetworks.com/">
          <SOAPSDK4:arg0>Inbound</SOAPSDK4:arg0>
     </SOAPSDK4:getConfig>
     </SOAP-ENV:Body>
</SOAP-ENV:Envelope>I've tried everything I can think of, including changing the style from RPC/LITERAL to DOCUMENT/LITERAL, but the Java web service just seem to like the way the SOAP message is wrapped up.
Any help on this would be greatly appreciated.
Cheers
Tony

Thanks Milan, your suggestion put me on the right track, however I've hit another snag.
I decided the best way to solve the problem was to use the Glassfish Transformation Rules feature to take the SOAP request and transform it to a valid format before reaching the code. The XSLT file I created looks like this (I'm no XSLT guru so this will definitely need some tidying up, but for now it works): <?xml version="1.0" encoding="ISO-8859-1"?>
<xsl:stylesheet version="1.0"
     xmlns:xsl="http://www.w3.org/1999/XSL/Transform"
     xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
     xmlns:SOAPSDK1="http://www.w3.org/2001/XMLSchema"
     xmlns:SOAPSDK2="http://www.w3.org/2001/XMLSchema-instance"
     xmlns:SOAPSDK3="http://schemas.xmlsoap.org/soap/encoding/">
     <xsl:output method="xml" indent="yes"/>
     <xsl:template match="*">
          <xsl:copy><xsl:copy-of select="@*"/><xsl:apply-templates/></xsl:copy>
     </xsl:template>
     <xsl:template match="/SOAP-ENV:Envelope/SOAP-ENV:Body/*">
          <xsl:copy>
               <xsl:copy-of select="@*"/>
               <xsl:for-each select="*">
                    <xsl:text disable-output-escaping="yes"><arg</xsl:text>
                    <xsl:value-of select="position() - 1"/>
                    <xsl:text disable-output-escaping="yes">></xsl:text>
                    <xsl:value-of select="."/>
                    <xsl:text disable-output-escaping="yes"></arg</xsl:text>
                    <xsl:value-of select="position() - 1"/>
                    <xsl:text disable-output-escaping="yes">></xsl:text>
               </xsl:for-each>
          </xsl:copy>
     </xsl:template>
</xsl:stylesheet> which transforms the problem SOAP request: <SOAP-ENV:Envelope
     xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
     xmlns:SOAPSDK1="http://www.w3.org/2001/XMLSchema"
     xmlns:SOAPSDK2="http://www.w3.org/2001/XMLSchema-instance"
     xmlns:SOAPSDK3="http://schemas.xmlsoap.org/soap/encoding/">
     <SOAP-ENV:Header/>
     <SOAP-ENV:Body>
           <SOAPSDK4:getConfig xmlns:SOAPSDK4="http://ws.firestorm.alternativenetworks.com/">
          <SOAPSDK4:arg0>Inbound</SOAPSDK4:arg0>
     </SOAPSDK4:getConfig>
     </SOAP-ENV:Body>
</SOAP-ENV:Envelope> to the following valid format: <?xml version="1.0" encoding="utf-8"?>
<SOAP-ENV:Envelope
     xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
     xmlns:SOAPSDK1="http://www.w3.org/2001/XMLSchema"
     xmlns:SOAPSDK2="http://www.w3.org/2001/XMLSchema-instance"
     xmlns:SOAPSDK3="http://schemas.xmlsoap.org/soap/encoding/">
   <SOAP-ENV:Header/>
   <SOAP-ENV:Body>
      <SOAPSDK4:getConfig xmlns:SOAPSDK4="http://ws.firestorm.alternativenetworks.com/">
     <arg0>Inbound</arg0>
      </SOAPSDK4:getConfig>
   </SOAP-ENV:Body>
</SOAP-ENV:Envelope> But when I load the .xsl file using the Transformation Rules page and call the web service using the Microsoft Web Services Toolkit, I'm getting the following exception: [#|2007-05-11T09:23:46.530+0100|INFO|sun-appserver9.1|javax.enterprise.system.tools.admin|_ThreadID=15;_ThreadName=Thread-15;com.sun.enterprise.admin.event.wsmgmt.TransformationRuleEvent -- server [1 Change(s), Id:1, ts:1178871826530];|ADM1041:Sent the event to instance:[com.sun.enterprise.admin.event.wsmgmt.TransformationRuleEvent -- server [1 Change(s), Id:1, ts:1178871826530]]|#]
[#|2007-05-11T09:27:31.675+0100|INFO|sun-appserver9.1|javax.enterprise.system.tools.admin|_ThreadID=12;_ThreadName=httpWorkerThread-4848-0;com.sun.enterprise.admin.event.wsmgmt.TransformationRuleEvent -- server [1 Change(s), Id:2, ts:1178872051675];|ADM1041:Sent the event to instance:[com.sun.enterprise.admin.event.wsmgmt.TransformationRuleEvent -- server [1 Change(s), Id:2, ts:1178872051675]]|#]
[#|2007-05-11T09:28:00.269+0100|WARNING|sun-appserver9.1|javax.enterprise.system.stream.err|_ThreadID=13;_ThreadName=httpSSLWorkerThread-8080-0;_RequestID=89eadb09-2894-4ace-95f6-75043c1e6988;|
ERROR: ''|#]
[#|2007-05-11T09:28:00.285+0100|WARNING|sun-appserver9.1|javax.enterprise.system.stream.err|_ThreadID=13;_ThreadName=httpSSLWorkerThread-8080-0;_RequestID=89eadb09-2894-4ace-95f6-75043c1e6988;|
com.sun.enterprise.admin.wsmgmt.transform.TransformException: javax.xml.transform.TransformerException: java.lang.NullPointerException
     at com.sun.enterprise.admin.wsmgmt.transform.FilterChain.process(FilterChain.java:238)
     at com.sun.enterprise.admin.wsmgmt.transform.TransformFilter.process(TransformFilter.java:144)
     at com.sun.enterprise.admin.wsmgmt.filter.spi.FilterRouter.applyFilters(FilterRouter.java:69)
     at com.sun.enterprise.admin.wsmgmt.agent.GlobalMessageListenerImpl.processRequest(GlobalMessageListenerImpl.java:181)
     at com.sun.enterprise.webservice.monitoring.WebServiceEngineImpl.processRequest(WebServiceEngineImpl.java:265)
     at com.sun.enterprise.webservice.monitoring.JAXWSEndpointImpl.processRequest(JAXWSEndpointImpl.java:53)
     at com.sun.enterprise.webservice.MonitoringPipe.process(MonitoringPipe.java:127)
     at com.sun.xml.ws.api.pipe.helper.PipeAdapter.processRequest(PipeAdapter.java:79)
     at com.sun.xml.ws.api.pipe.Fiber.__doRun(Fiber.java:559)
     at com.sun.xml.ws.api.pipe.Fiber._doRun(Fiber.java:518)
     at com.sun.xml.ws.api.pipe.Fiber.doRun(Fiber.java:503)
     at com.sun.xml.ws.api.pipe.Fiber.runSync(Fiber.java:400)
     at com.sun.xml.ws.api.pipe.helper.AbstractTubeImpl.process(AbstractTubeImpl.java:70)
     at com.sun.xml.ws.mex.server.MetadataServerPipe.process(MetadataServerPipe.java:97)
     at com.sun.enterprise.webservice.CommonServerSecurityPipe.processRequest(CommonServerSecurityPipe.java:191)
     at com.sun.enterprise.webservice.CommonServerSecurityPipe.process(CommonServerSecurityPipe.java:113)
     at com.sun.xml.ws.api.pipe.helper.PipeAdapter.processRequest(PipeAdapter.java:79)
     at com.sun.xml.ws.api.pipe.Fiber.__doRun(Fiber.java:559)
     at com.sun.xml.ws.api.pipe.Fiber._doRun(Fiber.java:518)
     at com.sun.xml.ws.api.pipe.Fiber.doRun(Fiber.java:503)
     at com.sun.xml.ws.api.pipe.Fiber.runSync(Fiber.java:400)
     at com.sun.xml.ws.server.WSEndpointImpl$2.process(WSEndpointImpl.java:208)
     at com.sun.xml.ws.transport.http.HttpAdapter$HttpToolkit.handle(HttpAdapter.java:374)
     at com.sun.xml.ws.transport.http.HttpAdapter.handle(HttpAdapter.java:175)
     at com.sun.xml.ws.transport.http.servlet.ServletAdapter.handle(ServletAdapter.java:134)
     at com.sun.enterprise.webservice.Ejb3MessageDispatcher.handlePost(Ejb3MessageDispatcher.java:100)
     at com.sun.enterprise.webservice.Ejb3MessageDispatcher.invoke(Ejb3MessageDispatcher.java:74)
     at com.sun.enterprise.webservice.EjbWebServiceServlet.dispatchToEjbEndpoint(EjbWebServiceServlet.java:187)
     at com.sun.enterprise.webservice.EjbWebServiceServlet.service(EjbWebServiceServlet.java:116)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
     at com.sun.enterprise.web.AdHocContextValve.invoke(AdHocContextValve.java:101)
     at org.apache.catalina.core.StandardPipeline.doInvoke(StandardPipeline.java:611)
     at org.apache.catalina.core.StandardPipeline.doInvoke(StandardPipeline.java:564)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:558)
     at com.sun.enterprise.web.WebPipeline.invoke(WebPipeline.java:74)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:207)
     at org.apache.catalina.core.StandardPipeline.doInvoke(StandardPipeline.java:611)
     at org.apache.catalina.core.StandardPipeline.doInvoke(StandardPipeline.java:564)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:558)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:1067)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:137)
     at org.apache.catalina.core.StandardPipeline.doInvoke(StandardPipeline.java:611)
     at org.apache.catalina.core.StandardPipeline.doInvoke(StandardPipeline.java:564)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:558)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:1067)
     at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:249)
     at com.sun.enterprise.web.connector.grizzly.DefaultProcessorTask.invokeAdapter(DefaultProcessorTask.java:618)
     at com.sun.enterprise.web.connector.grizzly.DefaultProcessorTask.doProcess(DefaultProcessorTask.java:549)
     at com.sun.enterprise.web.connector.grizzly.DefaultProcessorTask.process(DefaultProcessorTask.java:790)
     at com.sun.enterprise.web.connector.grizzly.DefaultReadTask.executeProcessorTask(DefaultReadTask.java:326)
     at com.sun.enterprise.web.connector.grizzly.DefaultReadTask.doTask(DefaultReadTask.java:248)
     at com.sun.enterprise.web.connector.grizzly.DefaultReadTask.doTask(DefaultReadTask.java:199)
     at com.sun.enterprise.web.portunif.PortUnificationPipeline$PUTask.doTask(PortUnificationPipeline.java:328)
     at com.sun.enterprise.web.connector.grizzly.TaskBase.run(TaskBase.java:252)
     at com.sun.enterprise.web.connector.grizzly.ssl.SSLWorkerThread.run(SSLWorkerThread.java:93)
Caused by: javax.xml.transform.TransformerException: java.lang.NullPointerException
     at com.sun.org.apache.xalan.internal.xsltc.trax.TransformerImpl.transform(TransformerImpl.java:651)
     at com.sun.org.apache.xalan.internal.xsltc.trax.TransformerImpl.transform(TransformerImpl.java:281)
     at com.sun.enterprise.admin.wsmgmt.transform.FilterChain.process(FilterChain.java:224)
     ... 54 more
Caused by: java.lang.NullPointerException
     at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1235)
     at com.sun.org.apache.xalan.internal.xsltc.trax.TrAXFilter.parse(TrAXFilter.java:105)
     at com.sun.org.apache.xalan.internal.xsltc.trax.TransformerImpl.transformIdentity(TransformerImpl.java:588)
     at com.sun.org.apache.xalan.internal.xsltc.trax.TransformerImpl.transform(TransformerImpl.java:642)
     ... 56 moreCould this be a bug or am I doing something wrong?
Cheers again,
Tony

HT204053 iCloud says my Apple ID is valid but it is not an iCloud account. I find how to link on Apple services but it seems to leave me hanging. How do I actually link the 2 accounts? On a Windows 8 PC?

iClound Control Panel says my Apple ID is valid but it is not an iCloud account. How do I link the 2 accounts on a Windows 8 PC with iTunes 11. I go to Apple services and it gives some instructions; but they leave me hanging. They tell me to put in the same user name and then just stop. Doesn't say what to do next. I did what it said and the 2 accounts are still not linked. Anyone know how to assist? Thank you.

Apple isn't trying to be anti-PC with this; they support PCs going all the way back to Vista SP2, a 3-generation old version of Windows. To sync iCloud with a Mac you have to be running one of the last 2 versions of the OS X operating system (i.e., a newer version than you do on Windows). I assume it's set up this way because it's a service provided customers purchasing Apple devices that utilize iCloud syncing services, and if you happen to also you own a PC, it will sync with that as well. It wouldn't make sense for them to provide this service, including a free 5GB iCloud account, hosting for backups, syncing services, free photo stream, etc. for non-Apple customers (who, for example, may only own a PC).
If you have a friend with one of these devices who is willing to let you create the account on their device, you could then use it on your PC. They would have to delete the existing account from their device in Settings>iCloud, then let you sign in with your ID to create a new account, then delete this account from their device and sign back into their own account. You could then use this ID to sign into the newly created account on your PC. Note: each device can only create 3 iCloud accounts, so you would be using one of their 3 alotted accounts, but they may be willing to do this for you.
iCloud is really designed to keep your data in sync across multiple devices that you may own, and with your computer. It will also automatically back up your device, stream photos taken on one device to all your other devices, and allow you to locate a misplaced device using Find My iPhone. It doesn't, however, sync music if that's what you're looking for.
If you want to be able to access your music from iCloud you don't need an iCloud account for this. As mentioned earlier, music purchased from the iTunes store is already available in iCloud. Music from other sources, such as in your case, can only be accessed from iCloud if you subscribe to iTunes Match (see http://www.apple.com/itunes/itunes-match/). If you do, you can then upload your iTunes library (up to 25,000 songs) to iCloud an access them from an iOS device via iCloud, even without an iCloud account. Music purchased from other sources that is copy protected (contains DRM) is not eligible and will not be uploaded to iCloud so be sure your music purchased from Amazon doesn't contain DRM before subscribing.

Frustrated with Apple Service and Apple Store... Lemon Law?

Hello,
I'm wondering if anyone has had an experience like this before, and if so, how they resolved it? Also, does anyone have any sort of customer service phone number (not tech support), where I could reach a supervisor, or someone who deals with issues like this on a regular basis?
Let me start from the beginning, and give a quick run-down of my problems.
*First let me say that the first Apple Store I went to is almost two hours away from where I live, and the second store is just about two hours.*
I bought a 17" Macbook Pro (Unibody, 2.8ghz, 4GB, 500GB, antiglare display, etc.), in September of 2009. I had problems from the beginning, originally some problems with both the wireless card, and a general slowness of the machine, combined with a cosmetic defect in the screen. I made an appointment at the Apple Store. At the first appointment, they said they had to order a new display assembly to fix the cosmetic defect. So I drove home, got a call a few days later that the part was in. I called a few days later to say I wouldn't be down for another few weeks, and could they please hold the part for me. I was assured that they would. I drove down about a week and a half later, and was told the part was sent back; apparently the message the gentleman I spoke with on the phone had not gotten passed along adequately. I was a little miffed, but figured accidents do happen, so I'd give the benefit of the doubt.
When I returned to get the display put on, I reiterated the wireless issues I was having (the wireless signal strength was spotty, while my 3 yr old Macbook had perfect strength sitting in the same location [yes, I both alternated which one was on, to make sure there was no interference, as well as had them both on at once]). I was told that because they could not reproduce it there, they couldn't really do much. I also reminded them that the machine was still slow, and they recommended an OS re-install. They then took the machine in back and replaced the display assembly. When they brought it out a while later, the new display had the same problem. I mentioned this, and she said that all the ones that were in back seemed to have the same problem, so there's not much they could do at the store.
I went down again a few months later to let them know that the OS re-install hadn't helped, and that I really couldn't keep driving two hours each way to not get anything fixed. They apologized profusely, and said they could mail the machine to their depot center, where it would be repaired and mailed back to the store, upon which they'd mail it to me. They also ran some tests at this appointment, and discovered that the processor heatsink may be failing. They made a note, and sent it out. I got a call a week later from the technician at the depot location, quizzing me on the exact problems I was having, and spoke to him for almost twenty minutes while waiting for a doctors appointment. (We'd played phone tag for a few rounds before we finally spoke to each other). I described everything as best I could without having the machine in front of me, but I felt that I was a little ridiculed by the technician. The attitude I sensed was "our tests didn't find any hardware failures, so you must be wrong, or lying." He didn't use those words of course, but he didn't exactly hide it too well either. As I was called into my doctors appointment, (so had to hang up) I asked him over the phone to please do as many tests as possible, and use the machine if necessary to reproduce the effects. He said he'd try, and hung up. I received the machine a week later or so, with a sheet listing what had been done. The list reads:
Labor charge
Flat rate repair charge
Obviously, I wasn't actually charged for either of them, but absent a more detailed list of what they'd done, the only difference I could detect was that they finally replaced the defective display with a non-defective part.
After another month or so, I returned to the store to let them know I was still having problems, and to get advice. They told me that they'd have to reproduce the issue there in order to do anything. They proceeded to reproduce the issue, and told me that a CLEAN install should do the trick. I did a clean install, and copied things back on very slowly, a few things at a time. The problem persisted even before I'd put much back on.
About a month later, I made an appointment with the other Apple Store (I have two, both about two hours away), and took it down. They reproduced the issue, and said it could be due to a faulty hard drive. They took it in back and replaced the hard drive. I was a little unhappy how many appointments it had taken, but was hopeful that it had finally been fixed.
I got a survey in my email about my satisfaction with my last appointment, so I filled it out honestly: that I had been extremely frustrated and disappointed, but I hoped that the fix that was finally provided would be successful. I was contacted the next day by the Head Genius at the most recent Apple Store I'd visited. She was very nice, and spent some time quizzing me on approximate times of hangups and delays. I told her that it did seem like the problems were still there, but I wanted some more time to verify the specifics, and that they had in fact persisted through the HDD replacement, and that I'd call her back if they persisted.
After very carefully copying things back on (yet again), I realized that it still wasn't fixed. The slow opening of programs had been sped up considerably, but the actual running of the programs was slower than ever, rendering Aperture 3 nearly unusable. Almost every adjustment (and all brush adjustments) will result in a complete system hangup. The few times it occurred to me to open activity monitor BEFORE opening Aperture, I was able to nab a few screen shots using a mouse shortcut I programmed. They show sometimes Aperture uses up to 170% of the processor (!?!), and almost always over 100 when this happens. Other occasions, it's Finder that's eating it up. I ended up with 14 screenshots of about 7 or 8 separate incidents. (Each time, I had to force quit the program, and restart the computer. At NO point was any other program running besides Finder and Aperture 3).
I called her back about three weeks after the last call, and explained that the problems were still happening. She was very nice again, and quizzed me about the problems, and durations of delays and hangups. She said that she'd order a few parts that it could be, and if I brought it down, they'd keep it there until they fixed it. I explained that after six trips of two hours and 90 miles, I'd put a lot of time, energy, lost work, and gas money and tolls into this computer, only to have it still not be fixed. I told her I wasn't sure that I would be able to come down again, and asked if there was any other way we could arrange this, or any other available options. She was very nice, but asserted that this was the only option.
Today, I went down again, and explained to them that I really can't come down again. After $150+ in gas and tolls, plus 28 hours of driving, plus lost wages, I just couldn't do that any more. They were very friendly, and kept telling me they really wanted to help me, but theres not much they could do as far as me not having to come down and pick it up again. A few minutes later, we were discussing the specific issues, and it was actually working for once, and they said that they couldn't replace it without verifying the issue, because Apple would throw a fit. (Understandably). This combined with overheard conversation, and other snippets of things said directly to me, led me to believe that if the issue could be reproduced, the computer would be replaced, and I wouldn't have to drive down again.
A few minutes later, after showing them the screenshots taken previously, we reproduced the issue. Aperture caused a system hang bad enough to prevent showing the dock, quitting, or force quitting (including the keyboard shortcut). I then told them that I had to leave in ten minutes (My sister had a birthday party starting at noon, and they needed adult supervision by that time). They talked for a few minutes and after continually assuring me there was no way around me driving down again to pick it up, told me that they would mail me a box, I could mail it back to the store, and then once it was fixed, we could discuss how to get it back to me. Being in a huge hurry, I grudgingly accepted this, and left.
I guess I'm a little confused that they didn't replace it after reproducing the issue, which they seemed like they were willing to do until I reproduced it.
On a whole, I've been extremely disappointed in Apple Service on all ends, both depot and store, and I'd like to know if there's a number I can reach to get some sort of escalation to at least talk to someone, and maybe get some sort of explanation of how it's okay to have someone make seven (almost eight) four hour trips for one single computer problem with a computer that is under warranty.
At this point, I'm so frustrated, if I could get my money back, and never buy an Apple computer again, I would actually think seriously about it. I was a recent convert (bought a macbook for college in 2007), and thought I would never even think twice about going back, but after this... I'm really not so sure. The only thing that would really prevent me from doing so is probably the $1000's in software I'd have to re-buy for windows, especially since you can't get student discounts twice on one title from most companies.
I think it's pretty unreasonable to expect someone to spend that much money on a computer that is under warranty, even if it's just on gas and tolls. I frankly can't see the logic in that.
Do I have any recourse? Even though it's only been technically "repaired" twice for the same problem (this will be the third) It's been looked at and analyzed seven times. I don't know much about lemon laws or consumer protection/warranty laws, but it seems to me that this should qualify.
If anyone has a phone number or email address of someone a little higher up on the food chain than a head genius at a NH Apple Store, I'd love to get this taken care of. Even a non-tech support customer service number would be helpful.
Thanks in advance, and sorry for the long novel up there.

I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
We are users just like yourself and cannot do anything other than provide some advice.
Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
Good luck,
Roger
Message was edited by: rkaufmann87

My iphone 4's display is completely blackout and even its battery is not charging. I tried to restart my iPhone by pressing home and on/off button but it is also not worked. Now I'm in Nepal and here not even a single apple service center. What to do? Ple

Its been one month, my iphone 4's display is completely blackout and even its battery is not charging. I tried to restart my iPhone by pressing home and on/off button but it is also not worked. Now I'm in Nepal and here not even a single apple service center. What to do? Please help me.

You clearly did not notice that you have joined a USER TO USER COMMUNITY FORUM
This is NOT Apple ,Apple do not read nor do they therefore respond
So if you would like to wind your neck in ........................
try a reset of iPhone and then a restore,best, as new and if it then functions correctly try restoring with your backup

I have an iPhone 5 n its abt 2 yrs old...Its startd slowing down n it freezes every once in a while...If i give it to the apple service centre..wd it b of any help?

Its abt 18 mnths old....The screen freezes at times...n shows all signs of an old phone..Jus wna know if the apple service centre cd do anything abt it...

Its abt 18 mnths old....The screen freezes at times...n shows all signs of an old phone..Jus wna know if the apple service centre cd do anything abt it...

Apple service toolkit 1.5.9 required

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