Apple shipped the wrong MacBook Pro, PLEASE DON'T EVER BUY REFURBISHED MACS

Question

I know some of you may read this and go "whaaaaa? I bought all of my macs from the refurbished store and never had an issue" well, I was one of those too. In fact, only 1 of the 8 Macs I have was bought on an Apple Store, the rest, all refurbished.
But this, this is ridiculous. I just spent an hour and 48 minutes trying to find a solution for what I'm about to share with you.
A few days ago I bought a 15' 3.06/256 SSD refurb MacBook Pro. The order totaled $ 2.941. Here's the receipt.
http://www.ttthings.com/gfx/Screen%20shot%202009-09-08%20at%209.24.16%20PM.png
So I got the white box, opened, everything was as expected, except when I go to the system profile, I found out the system had the WRONG hard drive, instead of the 256 SSD, it came with the infamous Seagate 500 7200RPM hard drive.
WHAAAAAAAA?
So I call them, asking for help, and this is where I'm at right now:
* They can't send me the MBP I bought (3.06/256ssd), because they don't have it on stock (at the refurb store)
* They can't give (3.06/500gb7200rpm) me a partial refund because they don't have the computer I currently have in my possession either, so they don't know what's the price tag on this computer, hence, they can't calculate the difference.
* On top of everything, they say "on their end" it shows the computer I got, IS in fact the computer I was supposed to have (the one with SSD), this coming from the Apple Store Refurb Representative, when we were in a conference call, the Apple Care Representative corrected his colleague saying "I already reviewed the information through the System profiler and you're wrong, he does not have the 256 SSD hard drive" So what, I am now a lier?
* The only solution the Apple Store supervisor suggested is (Get this) that I review the refurbished product listing daily until I found either the computer I was SUPPOSED to get OR the one that I have right now to a) call and request they send the one with the SSD or b) call and request a refund for the difference. Come on, I feel like I'm on candid camera here.
Does that sound reasonable to you guys? Any input will be appreciated.
I can't believe I'm going through all of this, I mean, it's not like I got it on ebay or craiglist.
Anyway, I'm sharing this so it doesn't happen the same thing to you. Stay away from the refurbished store, it's handled by a different division and they obviously can't even tell the difference between a Hard Drive and a SSD

Answer 1

I had similar issue recently. I went and bought a 17"/4GB/500GB/Antiglare Macbook Pro. If you go on the site, you will notice that all laptops look the same when they in fact are different in appearance. The antiglare 17" MPB have this disgusting silver frame around them which I did not expect when I got the machine. So I called and asked what was going on. It was partly my fault for not going to the store and doing my research first, and party Apple's fault for not having product photos representative of the actual items you're getting. So we agreed to ship the machine back and I ordered a replacement. This time a live person assured me that I would get the "black trimmed" display that I love and even gave me a discount of $150 for the inconvenience. A week later I get the new machine and guess what I got, the same thing with the silver frame. So I was basically in fumes and demanded an explanation. Turns out only the glossy screens have the nice black display, something the guy on the phone apparently didn't know. So I had to compromise and get the glossy and live with the glare. I later discovered a company makes antiglare film you can apply to the screen, so now I have the beautiful all-black display 'with' antiglare. The best of both worlds, so to speak.
So, when buying from the refurb store, keep these things in mind.
1. Products on the site are not always updated and can be different, so speak to a live person
2. Apple personnel over the phone are not as knowledgeable as the geniuses in the store
3. Go to the store and research what you want first
Though I had a somewhat bad experience, the folks at Apple were very flexible. I purchased three machines and returned two, all within 3 weeks, and it couldn't have gone more smoothly. They sent me emails with FedEx shipping labels so shipping them back was free, and I didn't get charged a restocking fee at any point. They also gave me a discount for the inconvenience, which a lot of companies will not do.
juanmateixido, I would ship it back and demand a replacement. You paid almost three grand for a 15' MPB (?) you should get what you want.
Good luck.