Apple should do its QA...Wasting hours on the update and restore process!
Here we go again....I just tried to update to 3.0 and it downloaded the 235 mb of application and then died out with an error message. Now I see the dreaded picture of a CD with the USB head on my iphone. My laptop does not appear to recognize the iphone device anymore. Isn't it about time that Apple admitted there is a flaw with this process... I know this will get fixed after I spend hours on it -
Here is an update. After spending more than an hour with the first Apple "genius" uninstalling everything apple from my laptop and reinstalling the whole stuff again, hitting restore 2-3 times and coming up with the same "1604" error message again and again, I have been handed off to someone who claims to be a "manager" as well.
I am at my wits end as I am currently without any of my contacts and ability for others to reach me. The least that Apple should do is put a disclaimer that " mAYBE SOME OF OUR PHONES MAY crash or DIE BECAUSE OF our updates." And maybe Apple should be doing its own QA instead of making us pay with our time trying to troubleshoot these issues for them.
Here's my next update...the said manager asked me to delete the _restore file from the applications folder - which was done and it started the download of the 235 MB file all over again. All 40 minutes later, the network error comes up and I restart the download. It completes after 35 minutes. And now I try doing the restore part and it craps out as can be expected -error 2002. Tried again and it craps out - error 1604.. Now why do I have to go through this. SHOULDNT Apple be doing this testing and retesting before releasing it us the public...
And I missed one appointment already and had a nightmare time trying to get hold of some numbers that are on the now dead phone...
OK, I have the fifth crap out just now 4 hours later - error 1604 later!!
Make sure you USB 2.0 and follow my steps too as below........I had mega problems too. Try following the steps in my posting as below after creating a new user account on your computer with ADMIN priviledges also. See my posting on 20/06/2009 22:33 titled "Upgrade Error number 4 and Restore Error 1603 when going to OS 3.0 - Solved"
And turn off any antivirus and firewall software too, before doing so. In ITunes, highlight your iphone icon and then click the Restore Button on the ITunes Summary tab which seems to force the iphone into an update. Dont try using the Check for update button. Good Luck...........
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firstly thanks for quick reply.
sorry sir,
i am confused in last line you wrote,
" This will erase the phone but you will be given an option at the end to restore to an existing backup, if you have one."
i did not understand last sentence - if i have one? you mean to say if i have data or not in my iphone?
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i am extremely sorry to interrupt you again.
waiting for your quick reply
thanks and regards,
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Network connection or download errors
Error 1479: This error occurs when trying to contact Apple for an update or restore.
Quit iTunes
Disconnect from USB and restart the iOS device.
Reconnect the device to the computer.
Launch iTunes and attempt to update or restore again.
Error 1639: Follow these steps.Errors 3000-3999 (3004, 3013, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes can't contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software isn't interfering with ports 80 or 443 or with the server gs.apple.com.
Follow these steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (go to "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you're using a proxy, try again without using a proxy.
Test restoring while connected to a known-good network.
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evintl-ocsp.verisign.com
evsecure-ocsp.verisign.com
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Error 9808 (or -9808): Follow the steps for an unknown alert message when connecting to resolve the issue. If those steps don't resolve the issue, or if the settings revert to their original values after the restart, then follow the steps to troubleshoot security software issues.
Error 9844: This is typically caused by incorrect firewall settings. Go to "Open the proper ports and allow access to Apple servers" in the "Advanced steps" section below.
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