Apple Shuffle 2nd Gen - problem

Hi every1,
I have some problem with my iPod.. batteries don't charge. Yesterday evening i connected it to the dock - i was waiting all the night but nothing happend. Today morning i read that the lamp can't blink - so i went to iTunes, synchronization has started and [orange] lamp doesn't blink any more.
And there is my problem - i am waiting already ~ 7 hours, and batteries has not charged yet! I neither can turn it on, after pressing 'play' it blinks ~ 5 times and nothing happen.
ps
can the problem be that i have USB 1.1? i heven't 2.0..
and i'am using PC (win xp with sp2)
sry 4 my english!

You may want to send the iPod in for service if you suspect that its battery is the actual issue:
Placing an iPod service request
-Kylene

Similar Messages

Ipod shuffle 2nd gen problem!

hi,
today i put my ipod shuffle back on the charging dock as usual but 3 seconds after i put it on my computers task bar popped up a bubble saying power surge on hub port - a usb device has exceeded the power limits of its hub port. for assistance in solving this problem, click this msg. so i was like okay and click it and then clicked on reset button but nothing changed i went to google and typed in "power surge on hub port" and tried the ways ppl fixed it but still with that pop up. i tried restarting my computer, uninstalling the usb drivers, and etc. but still with that pop up. the usb properties says unknown usb device and power required says unknown. i really dont know what to do plz help.

nvm...my ipod cant even play music now not even the lights go on

IPod shuffle 2nd gen problem-help!

I've had my iPod shuffle now for less than two months now. I ran into a problem in the past day and it has been quite frustrating to me to fix.
problem -
I put the iPod onto the dock for sync and charge as well
-iPod blinks 1 green time, then blinks orange light 3 times and doesn't do anything afterwards
-It isn't picked up on itunes, nor windows sees it either.
I've went through device manager and basically all the 5 r's to get this back in working status. I'm quite disappointed being this is my first iPod i've ever purchased.
Any help would be of great appreciation!
HP Pavilion Windows XP P-celeron,256 RAM,

nvm...my ipod cant even play music now not even the lights go on

Apple iPod USB Device driver issue on Win XP - syncing shuffle 2nd gen.

Hello fellow iPod shuffle users. Any of you run into this problem using the following configurations? Any advise/recommendations/workarounds much appreciated as I've burned 3 days on this issue and I'm still stonewalled.
I personally think it's a device driver issue/bug and am searching for a way to update my Apple iPod USB device driver for Win XP. Two brand new ipod shuffles (received for Christmas 2008) are both behaving this way, so the problem most likely points to a global software issue more-so than to shuffle hardware issue.
PROBLEM STATEMENT: Driver data i/o streaming issue does not allow shuffle to sync data with iTunes after initial sync (i.e. reading the content of the shuffle is good, but writing modified content fails). Posted error message "The ipod ... cannot be synced. Required disk cannot be found". After cracking the hood on my device driver, the problem seems to point to the Apple iPod USB device driver for Win XP. Driver will recognize the shuffle and read to it, but subsequent write attempts will result in device driver balks that "this device cannot start (code 10)".
ATTEMPTED WORKAROUNDS:
*Read All "How to Get Started Manuals" to make sure I was using the right technique for syncing my two shuffles from within iTunes... tried and failed
*Ensure only one shuffle was plugged in at a time (saw notice that two shuffles plugged in at the same time is not yet a supported config)... tried and failed
*The 5 R's as recommended by Apple Support... tried and failed.
*I've tried all 3 built in USB ports on my Lenovo T60. no love... tried and failed.
*Per discussion board: From Window's Device Manager-> Scaned for new hardware while shuffle was syncing...tried and failed.
* Per Discussion board: From Window's Disk Management -> Ensured shuffle came up as a FAT32 filesystem... connection tore down as quickly as windows recognized it.... tried and failed.
*From Windows Software config utility: Ran repair to re-install itunes 8... same results.
*From Windows software management utility: Uninstalled and reinstalled itunes 8... same results.
Hardware: IBM Thinkpad/Lenovo T60. Using build in k/b & no external mouse. Has 3 USB built in ports.
Software: Windows XP Pro SP2/iTunes 8.0.2/shuffle (2nd gen) driver 1.0.4 (same behavior using the original driver 1.0.3).
Apple iPod USB Device properties:
Driver Provider - Microsoft
Driver Date - 7/1/2001
Driver Version - 5.1.2535.0
Digital Signer - Microsoft Windows Publisher

Hi. Ive got pretty much the same problem.... Got a new shuffle for christmas..having real problems syncing with itunes. Funnily enough I managed to get 25 tracks on it but then it just stopped. error message says " The ipod shuffle cannot be synced. The required disk cannot be found." Ive done restore, and downloaded a reset utility thingy to try but still no joy.

My ipod shuffle(2nd gen) is not visible on itunes, i have downloaded latest version of itunes on my pc, how do i solve the problem ?

My ipod shuffle(2nd gen) is not visible on itunes, i have downloaded latest version of itunes on my pc, how do i solve the problem ?

Hope the below link may help you to fix your issue:
http://support.apple.com/kb/TS3716

IPod Shuffle 2nd gen and Mac problem/troubleshooting guide

Ok, warning this is going to be a little long...
The problem: Brand spanking new out of the box ipod shuffle 2nd gen won't play songs after ipod assistant setup. Flashing green/orange lights. Also will not update or restore (greyed out). Shows up as formatted for Windows. Software and Serial show up as "n/a".
System specs: Powerbook G4 17inch 1ghz, 1gb RAM, 10.4.9 running iTunes 7.1.1
Attempted solutions that have NOT worked:
1) mac retail store visit to genius bar. it restored on mactel machine. worked and played songs. unfortunately resyncing to my library caused ipod to return to problems above immediately.
2) another mac retail store visit to genius bar, this time with laptop to show them the problem. they told me it was my machine not the shuffle. i explained i am a mac sys admin and that is ridiculous...my machine though a few years old is completely up to date. we then deleted all receipts out of the Library dealing with iTunes and reinstalled iTunes via software update. same problem immediately after the setup assistant. no software version and no choice to update or restore ipod. downloaded the ipod reset utility for mac for 2nd gen shuffle and error message shows "the selected ipod is not supported by this utility". also shuffle icon shows up as generic white ipod. mac genius stumped so they swap out my brand new shuffle for another brand new shuffle.
3) 2nd shuffle in a week and same problems occur. will not update in iTunes. will not restore in iTunes. will not restore in ipod reset utility. icon shows generic white ipod. i can copy music to it but it will not play, lights flash green and orange.
4) tried to use disk utility to reformat. erase using MS-DOS, but it says FAT16 instead of FAT32. same problems as above.
*weird that I can't reformat to FAT32 when selecting the MS-DOS format. I only see FAT16 as a choice. Disk utility should do FAT32 but I can't seem to get it to work on shuffle and i don't have a spare hard drive to test it on. Anyone have any experience reformatting ipods via Disk Utility to windows format? Please share...
At this point I have access to a mactel book and will attempt to fix it on the newer machine. I will be very upset if it works because there is nothing saying that you need new hardware to use the new shuffle. i also get the usb 1.1 error message but again there is nothing saying you need usb 2.0 for shuffle use.
if anyone has tried anything different with good results please respond! from my experience this seems to be an issue specifically between older mac ppc machines and the new windows drivers installed on the shuffle. i use windows drives all the time with my mac and there are no problems. however a brand new ipod shuffle 2nd gen out of the box does not seem to like my older machine...even after two reinstalls of itunes! even the reset utility is not working as described....
any help with this is much appreciated!!!
Powerbook G4, 1ghz, 1gb RAM, usb 1.1, 17inch Mac OS X (10.4.9)

Ok here it is, my final post on thoughts on this issue...
Unfortunately, my guess was correct, there does seem to be a hardware issue related to iTunes 7.1.1 and whether it is on a mactel machine or an older ppc machine.
I can confirm this because the ipod settings screen on my older PPC powerbook is TOTALLY different than the screen I saw on the newer mactel macbooks, even though the software version says its EXACTLY THE SAME! (iTunes 7.1.1)
On a mactel macbook, I see the ipod shuffle settings such as "Autofill" etc with the correct icon and software version and serial number.
On my PPC powerbook, I see a generic white ipod icon (even though the finder shows the correct icon of my 2nd gen shuffle) and the settings tab for the ipod is completely different....the update and restore continued to be grayed out, there is no software version or serial number available as well. This is probably why I am not able to register my ipod shuffle from my machine.
I did not erase and resync the ipod shuffle to my PPC machine to see if that would allow it to continue working. So far so good. After unmounting, it still plays songs. However, I checked the "manage songs manually" option and added just one more song to the shuffle. I tried to then play that song but it would not play even though it was copied onto the shuffle...I could play it from the ipod via iTunes but not when I was just listening to the shuffle. I confirmed this with the application "PodWorks", the song I copied from my library does NOT show up in the list of songs on my ipod shuffle...however it DOES show up and play in iTunes.
So I feel pretty stuck right now...
I can have a working ipod shuffle but NOT from my ipod library. It seems I can only listen to songs off my friends newer machines because for whatever reason, the ipod shuffle DOES NOT WORK with a PPC Powerbook 17inch, 1ghz, 1gb RAM, 10.4.9 running the current latest version of iTunes 7.1.1.
***** to be me. Anyone else come to same conclusion?
If this is real then other users with older macs should not waste their money on the 2nd generation ipod shuffle. Please respond if you have any suggestions or thoughts on this matter.
Mac OS X (10.4.9)

Shuffle (2nd Gen) not been used for a few years - not working at all - any ideas?

My Ipod Shuffle (2nd Gen) has not been used for a long time and now will not give any reponse at all. It won't charge and it is not recognised by ITunes - is there anything I should do?

Sorry... I did not notice your reply.
The initial blinking is good. That means there is a connection between shuffle and computer. But it should continue blinking or become a solid color (ON but not blinking).
It could be a problem with the battery. If a lithium battery is left completely drained for an extended period, it can become unable to hold a charge. However, it could also be a problem with the USB port (such as not enough available power or a USB device conflict). As a test, you should try shutting down the computer and disconnecting all USB devices, including any hub, except for standard keyboard and mouse (if normally used). If your computer is a laptop, connect its power adapter (so that it's not running on battery power). Do this to reset the shuffle
http://support.apple.com/kb/ht1655
Start up computer, run iTunes, and connect the shuffle by itself to a direct USB port on computer.

IPod shuffle(2nd gen) is not recognised by Windows XP

I instaled iTunes software from the website
and transfered the songs to the iPod.
When i unpluged the iPod and turned it ON, the green light on one side is glowing continuously.
I neither responded to any of the button press.
When I plugged it in again, the system was not able to recognise the device.
Do help me resolve the issue.
Thanks in advance
Einstine A J
iPod shuffle 2nd Gen Windows XP
Windows XP

Hello,
I had a similar problem. I posted my problem in this link:
http://discussions.apple.com/thread.jspa?threadID=836301&tstart=0
Would you read that and see if it sounds like something you're experiencing? If so maybe we can both scream for help on here at the same time, and get some answers!

Shuffle 2nd gen not recogines by explorer and Itunes (XP pro)

After 3 days i have to admit that i can't fix the problem myself, i hope someone can help me.
I think i've tried all the suggestions done by Apple on their site, but my Ipod Shuffle 2nd gen still isn't recognised by explorer and Itunes (XP pro).
Below is the report from the diagnostic Ipod test (from the help menu of Itunes). I think it says all is well exept for the login procedure. (Since it was in Dutch i translated it myself). Does anyone know what the "error" means and what i should do.
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Paradigit System Name
iTunes 7.0.2.16
iPodService 7.0.2.16 activ.
iTunesHelper 7.0.2.16 activ.
User is administrator.
Connected harddisks:
IDE\DiskWDCWD2000JB-00GVA0____________________08.02D08, Bus Type ATA, Bus Address [0,0]
IDE\DiskWDCWD2500JB-00REA0____________________20.00K20, Bus Type ATA, Bus Address [1,0]
Universal Serial Bus-controllers:
VIA Rev 5 or later USB universal host-controller, PCI-bus 0, apparaat 16, function 0. Working.
VIA USB Enhanced host-controller, PCI-bus 0, apparaat 16, function 3. Working.
IEEE 1394-hostcontrollers:
OHCI Compliant IEEE 1394 Host Controller, PCI-bus 0, apparaat 13, functie 0. Working.
Loginformation from the iPod-service:
[SERVICE: 0x238,22:47:40 INFO] Started C:\Program Files\iPod\bin\iPodService.exe (Thu Feb 01 22:47:40 2007)
[SERVICE: 0x238,22:47:40 INFO] ##### iPodService starting as a service, version: 7.0.2.16
[SERVICE: 0x628,22:47:41 INFO] Timed out... Starting device manager!
[SERVICE: 0x5C8,22:47:41 INFO] Listener Window created
[SERVICE: 0x5C8,22:47:59 INFO] [DevNodesChanged]
[SERVICE: 0x5C8,22:47:59 INFO] [DevNodesChanged]
message above [SERVICE: etc. is repeated 100 times (with different numbers).
Windows XP Pro

Hi MJ,
after reading a lot of posts concerning connection problems with the iPod Shuffle 2G I finally found a solution. A lot of people had similar problems because of broken or damaged connection cables, pins etc. but also because sometimes the USB plug didn't sit tight enough.
That's how I recognized that this was also the case with mine. I was able to move it quite a lot, even plugged-in. So I tried the second USB port that seemed to be a little tighter already. Nevertheless I still got the short amber blinking light when I plugged it in completely.
What did the trick for me was to pull the USB plug back out a little until a short green light appeared, then I pushed it back inside a little until I got an alternating amber light. At the same time iTunes recognized the iPod. Also the plug sat stable at this point and I didnt move it anymore until I disconnected again. In the beginning a tried this method a couple of times until it actually worked, as the point of the best connection seems to be really small.
So as it seems in the end it wasn't a software problem but one of a too loose USB plug. Probably buying a new cable could also solve your problem.
Richard

Ipod shuffle 2nd Gen- Not Recognised by Windows 8.1 Laptop

Hi All,
I have HP Laptop with .... Windows 8.1 / 4gb RAM / Intel i3 / 64-bit, i am trying to connect my Ipod shuffle (2nd gen) to laptop but its failed in Itunes (i got updated one) as well as in Windows..
at the same time, the same ipod i can connect and use at windows XP computer.
is anyone there to help me out.
Thanks in advance.
Regards
Rahul

Unfortunately, I use a Mac; I'm not a day-to-day Windows user... When you connect your USB flash drive, it should appear as a device in a Windows view, like the one you provided as a screenshot. When you connect your shuffle, if things are working normally, the shuffle should similarly appears as a device. Whether it is recognized as an iPod or not, it should appear as a device. If it does not, that means the USB (3.0) port (on your laptop) does not see that you have connected the shuffle. If it does (appear in Windows), that's good news. You may be able to trouble-shoot and fix the problem, using this document
iPod: Appears in Windows but not in iTunes - Apple Support
I suggested trying a self-powered USB 2.0 hub (if you have one), because the hub should be recognized as a device by Windows. In the screenshot, it looks like there are two hubs already connected ("Generic USB Hub"), unless that is something internal that is identified as a "hub." If a hub is older and works with the shuffle, then your laptop may be able to connect to the shuffle through the hub.
Here are two other things you can try.
(1) You said the shuffle still works with your older PC. Connect it to iTunes on that computer, and go to the shuffle's Settings screen (select shuffle in iTunes). There is a checkbox for Enable disk use. Check that box and Apply. With this setting enabled, the shuffle acts like a USB flash drive (to Windows). Maybe that will let Windows see it, and then iTunes will also see it (as an iPod). NOTE: When disk use is enabled, you need to Eject the iPod in iTunes before physically disconnecting it, because the iPod's disk is continuously mounted by the system.
(2) If the above does not help, connect it to iTunes on the older PC, and do a Restore on the shuffle. This will erase the iPod, reinstall its software, and set it to default settings.
Restoring iPod to factory settings - Apple Support
It's a long shot, but maybe there is some kind of odd data corruption on the shuffle's storage that is causing the laptop to not see it (even though the old PC can see it fine). After doing the Restore on the older PC, connect it to the laptop.

Ipod Shuffle 2nd Gen won't turn on

Hey,
Just recently found my mom's unused Ipod Shuffle 2nd Gen, sealed, not opened and still in the box. So i wanted to check it out see if it works, it connected to the computer just fine, put all the music on, charged fully and the green light was on while it was connected to the computer, the problem is as soon as i unplugged the ipod from the computer it wont respond the the on and off switch, its suppose to give out a green light when its on right? i dont see any.
Can anyone tell me what the problem is here?
Thanks

Lithium-ion batteries, if left in a completely discharged state for an extended period, can become unable to hold a charge. That 2nd gen shuffle has been sitting in its unopened box for about five or six years. If that's the case here, it operates fine while getting power from the USB port, and appears to charge, but it is unable to hold that charge when disconnected from power. Therefore, nothing happens when you move the power switch. Here is a document from Apple about batteries
http://www.apple.com/batteries/ipods.html
(see Long Term Storage section)
You can try doing a Restore on the shuffle in iTunes, in case the problem is related to software. The Restore button is on the shuffle's Settings screen, when it is selected in iTunes.

Ipod Shuffle 2nd gen

having major problems with my ipod shuffle 2nd gen. I installed i tunes 7.02, then installed my new shuffle. I checked the auto update of the ipod and the ipod then loaded all of the songs it could from my library onto the piod. I attempted to change the songs on the ipod and i was given a 50 error code and told that the ipod could not be written to or read from. I restarted the shuffle then restarted my pc. I tried to restore the ipod only to get the 1418 error, the ipod now has no songs on.
Please help???????

This problem pops up since the very first days of the 2G Shuffle and Apple continues to ignore it or does not know how to solve it. My educated guess is that it's got something to do with an older iTunes file that sits on your HD somewhere and prevents the Shuffle from working. I had the same 1418 and 50 error code problems with 3 different Shuffles (exchanged by Apple because they said it's a hardware problem) and worked through all these "helpful" Apple support documents and nothing solved the issue. The (I admit: very poor) solution I found is: a) using the Shuffle on a computer that never had iTunes installed before (uninstall and new install does not work) or, if you don't have access to any: b) do a clean installation (with HD formatting) of Windows and directly install the latest iTunes version 7.0.2.16 and SURPRISE SURPRISE - all 3 Shuffles worked without any problem.
Windows XP Pro

IPod Shuffle (2nd Gen) not charging, just blinks orange once.

Hi,
I was using this iPod Shuffle 2nd Gen for almost 4 years without any problem, After I got iPod Touch 4G a year back, I stopped using shuffle for almost a year. When I looked at it recently, of course, to give it to my niece - it's not responding. Thinking that battery drained, I tried to charge the shuffle using the then supplied USB doc.
When connected it just blinked orange once - only once that's it. Nothing happend. Even after keeping it for a whole night, nothing happend. It doesn't play, iTunes won't recognize, but windows 7 says "USB Device not recognized", and it was showed under Generic USB Hub as "Unknown Device"
I used USB 2.0 port back of my computer.
Tried using 3rd gen shuffle charging cable, but this time not even the orange blink.
Tried suggested resetting option (http://support.apple.com/kb/HT1655), but invain.
Any suggestions?

If you do
Apple Menu -> About This Mac -> More Info -> System Report
to run System Information (or System Profiler), does the "iPod" appear as a connected device under
Hardware -> USB
Try doing the above with the shuffle connected directly AND using the power USB hub you mentioned.
Have you tried connecting something else to that USB port, to confirm it is working properly? Preferably, it should be something similar, like a USB flash drive or port-powered external drive (data storage devices that get power from the USB port).
Two other related tests... Create a new user account in System Preferences Users & Groups pane. The new user account can be Standard or Admin. Log out and log in to the new user account (do not use Fast User Switching). In the new user account, run iTunes and connect the shuffle.
And the other test. Start up in Safe Mode
http://support.apple.com/kb/ht1564
Connect the shuffle while started up in safe mode, to see if it appears anywhere. These two test are to see if you have a process running when you start up normally, that interferes with the iPod being recognized.

IPod Shuffle 2nd Gen suddenly freezes PC and I've tried everything, Help!

In the past few days, my iPod Shuffle 2nd generation suddenly started to freeze my computer moments after it syncs new music onto it or is plugged in for awhile. I've tried everything to find out why it's begun doing this. Here's what I've tried:
- I recently updated to iTunes 9 around the time it began freezing, and thought maybe that was the problem. I completely uninstalled it and installed an older version. Didn't work.
- I reformatted and reset my iPod to factory settings. Didn't work.
- I've done many complete virus scans on my PC. It didn't find anything.
- I've synced the iPod with another PC to see if it would freeze it. It didn't and works fine elsewhere, leading me to believe there's some software issue going on.
I've checked many forums and read many stories about similar issues but nobody has a concrete answer. I don't have a free Customer Service call left with Apple. Any body have any ideas?
My computer stats:
- Windows Vista
- Plenty of free space
- HP Pavillion notebook
- iPod Shuffle 2nd gen
- Currently using iTunes v. 8.2

Still no solution here, even with the help from Apple's tech support team. The first person I spoke with was the most helpful in knowing about this issue. He guided me on how to cleanly uninstall iTunes (all 6 components) and then reinstall. He said the Apple Mobile Device Support Assistant has been causing issues when updating and sure enough, I looked at the date when I updated to the latest iTunes, it was the exact date when my computer began having the freezing issue. Unfortunately, this didn't work. I completely uninstalled the iTunes again, and tried installing an older version. Didn't work.
I called Apple tech again today, and the person felt there was a conflict issue with other programs, so he sent me a guide on how to use msconfig to figure out which program could be doing that. Again, that option didn't work and iTunes froze again.
I really, really, really agree with the first Apple tech support person I spoke with that iTunes' latest version is the issue. It's no coincidence that the problem began right after the update occurred, but now I'm left with two iPod devices rendered completely useless since whatever was installed onto my PC in the latest iTunes has glitched up the system.

Ipod shuffle 2nd gen not getting detected in windows 7 64bit

i got an apple ipod shuffle 2nd gen and it is not getting connected in windows 7 64bit,but it perfectly works in windows 7 32bit,what to do.tried installiny itunes,reset etc.

Hey, I hear ya and can sympathize. I have the same
issue. The difference is that my computer can "see"
my ipod but it refuses to show up in itunes itself;
therefore, I can't put anything on the ipod (from the
computer) and vice-versa. Apple support is clueless.
This is very frustrating to say the least. Itunes
keeps telling me that my ipod is synced to a
"different" computer, which isn't true. It's the
same computer. The difference is that when I first
got the 'pod and used it with this computer (and
everything worked fine), I was running XP. I
installed Vista and after that, all the problems
started. If I ever get this resolved, believe me,
I'll post something here.
I'm guessing that somehow, itunes "sees" what
computer it's hooked to by "looking" at something in
the OS. Change the OS and it "thinks" it's seeing a
"different" computer.
Try reformatting it.

Apple Shuffle 2nd Gen - problem

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